AllSafe IT

BACKGROUND

Please describe your company and position.

I am the Technology Director of Work Better Now

Describe what your company does in a single sentence.

Outstanding nearshore talent at a fraction of the cost.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AllSafe IT to accomplish?

• Security Assesments Security Policy Management Security Awareness
• Program Management
• Advisory Services​

SOLUTION

How did you find AllSafe IT?

Referral

Why did you select AllSafe IT over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from AllSafe IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outstanding Co-Managed IT Partner — All Safe IT Delivers

We brought on All Safe IT as our co-managed IT service provider with two clear goals: regain full access and control over our Microsoft environment and cybersecurity stack, and cut costs compared to our previous MSP. They’ve not only met those objectives — they’ve far exceeded them.

Our internal IT team now has direct access to all the tools we need without the bottleneck of endless tickets. The responsiveness and transparency alone are a huge improvement. Their vCIO services are top-tier - consistently offering strategic guidance and keeping us ahead of the curve with emerging technologies and process improvements.

What stands out most is their dedication. All Safe IT treats us like a priority client, not a number. The relationship feels like a true partnership, and we couldn’t be more confident in our decision to make the switch.

If you’re looking for a reliable, forward-thinking IT partner that actually empowers your internal team - All Safe IT is the real deal.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

• Full access restored to our Microsoft environment and cybersecurity platforms within weeks of onboarding, a major shift from the restricted, gatekept model we dealt with before.
• 50% reduction in support ticket delays - our internal IT team can now handle issues directly using the tools All Safe IT helped us regain control of.
• Lowered IT service costs compared to our previous MSP, while increasing overall service quality and responsiveness.
• Consistent strategic alignment through regular vCIO meetings — we now have a proactive IT roadmap instead of reactive, piecemeal planning.
• Improved security posture—With All Safe IT’s help, we’ve tightened access controls, improved monitoring, and implemented best practices that were previously neglected.
• Overall, we’ve seen tangible operational improvements and regained control over our infrastructure — that alone makes the project a success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All Safe IT’s project management has been solid from day one. They delivered everything on time — from initial onboarding to regaining access to critical systems — and kept us informed every step of the way. No surprises, no vague timelines.

They’re highly responsive to our needs. Whether it’s a strategic initiative or a day-to-day operational request, they act quickly and clearly. We’re no longer chasing down updates or stuck waiting in ticket limbo. Their team communicates well, sets clear expectations, and follows through — precisely what you want in a co-managed IT partner.

They also take initiative, we don’t have to pull teeth to get recommendations or improvements. They bring them to us proactively.

What was your primary form of communication with AllSafe IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about AllSafe IT is how they treat us like a true partner, not just another client on a list. They’re invested in our success, and it shows in everything they do, from fast, no-nonsense support to strategic input that moves the needle.

Their vCIO service is a standout, it’s not just lip service. We’re getting real, actionable guidance on IT strategy, budgeting, security, and emerging tech. They also strike a rare balance: they’re highly technical but know how to communicate with technical and non-technical stakeholders. That’s a skill most providers talk about but rarely deliver on.

Are there any areas for improvement or something AllSafe IT could have done differently?

Honestly, there’s not much to criticize. That said, like any growing provider, there’s always room to tighten up around documentation and handoff clarity. In a few cases early on, we had to double-check some implementation details or ask for more specifics post-deployment.

That said, when we flagged those things, All Safe IT responded quickly and addressed them without excuses, which speaks volumes about their professionalism and commitment to continuous improvement.

BACKGROUND

Please describe your company and your position there.

We exist to evolve the marketing and advertising landscape through creativity, integrity, and humanity. I am the Operations Manager at the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AllSafe IT?

AllSafe was hired to provide a 360 degree IT coverage for our company that required proactive and detailed solutions.

SOLUTION

How did you select this vendor and what were the deciding factors?

A friend spoke highly of AllSafe and provided their contact information to set up a meeting. They were budget friendly and had great people working at the company.

Describe the project in detail and walk through their service package.

We went with an AllSafe package that fit our company needs and price point. Over a year later, the support and resources are always there when you need them. Just like day one.

How many resources from the vendor's team worked with you, and what were their positions?

Ive worked with many AllSafe teams that provide support how ever they can. Accounting, Sales, Technical Project Managers, and vCIO's.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have passed multiple audits from different clients with AllSafes help.

How effective was the workflow between your team and theirs?

Super effective. During onboarding and any implementations, we had status calls and they provided informative information to the company of new changes within our organization. We still have bi-monthly status calls to discuss anything new or if I have any questions or concerns.

What did you find most impressive or unique about this company?

They are a local company that is very flexible with their on-site IT services. The people that I usually communicate with are super nice and really helpful and are there when you need assistance with anything IT related.

Are there any areas for improvement or something they could have done differently?

I see two sides of a coin with this question because I think every company and individual has room for improvement but if a mistake were to happen it also matters how they handle it and AllSafe does that well with preventative action.

BACKGROUND

Please describe your company and your position there.

I am the COO of a small medical practice. We see complex patients with lots of data and cloud-based solutions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AllSafe IT?

We moved all of our IT management to them. We also were able to transition from using Dropbox as a primary file share site to integrating SharePoint and using o365 to improve productivity and communication. Our phone system was glitchy and we used GOTOConnect, which required me to learn a new system and manage it. This was taking up far too much time and it was sub-optimal.

SOLUTION

How did you select this vendor and what were the deciding factors?

In the past year, they have improved their customer service, improved our interactions with both their team and within our team. We switched to MS Teams Phones in February and the team who led that transition was exceptional. We made updates to that same calling plan to create a more efficient call routing system. This saved us about $3500/month and lots of frustration from our patients. Now they can get a staff member every time they call.

Describe the project in detail and walk through their service package.

We moved from GoToConnect to MS Teams Phones and it was excellent. At first, we just did the same thing we did with our prior service. That led to lots of calls and lots of time speaking with people who were not appropriate for our practice. We had to add an external phone service to qualify calls. This was not the best or most financially optimal solution, so we had to re-do the IVR so it was nested. Their team was willing to work with us and update this. Also, they updated us to MSA last month -quick and easy! They had us to a HIPAA review and we are preparing to implement the corrections and policies now with their new packages.

How many resources from the vendor's team worked with you, and what were their positions?

Our points of contact are: CIO/CEO who acts as our vCIO (Bones), a Secondary vCIO (Andy), Communications Officer (Racquel), Project Manager (Abe), Technicians (Tom, Shaob, Zain, Ben, Kareem, and others as needed, esp off hours), Finance (Francesca). The feeling from our POV is that we have the entire team available and they come together to meet our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When we expressed concerns, they were fixed or remediated very quickly. Once we all got used to working together, things ran more smoothly. We continue to work on projects that will help us to take advantage of our technology but also allow us to stay protected.

How effective was the workflow between your team and theirs?

We had weekly project calls with the projects team when we were actively working on a project. When we were not, the vCIOs were meeting with me at least monthly. We recently increased that to 2 times/month, which is better for communication

What did you find most impressive or unique about this company?

They really do feel like a part of our team. I do not feel like we're just one little business in their entire portfolio. When we are working with them, they are eager to learn and to share what they know or to research and outsource what they need assistance with. Under all circumstances, I communicate with a project or team lead at AllSafeIt

Are there any areas for improvement or something they could have done differently?

We had a few hiccups with the original vendor they chose for us to switch to MS Teams. The vendor over-promised and did not have the capabilities we needed. With their assistance, we severed that contract, received a refund and they took over the project in-house. I think the prior vCIO I was working with didn't understand our needs and we may have chosen a different phone solution if they better understood us, but we were already too far down the road and they figured out how to optimize the product for our need by instituting nested routing. It's been a great change!

BACKGROUND

Please describe your company and your position there.

I am the Operations Coordinator for a Japanese cultural destination in Hollywood that showcases Japanese art, design, gastronomy and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AllSafe IT?

Our company had just opened an office in Los Angeles and needed a vendor that could manage our IT infrastructure. This included setting up our internet, purchasing computers, and managing our digital security.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for local vendors that could fulfill out needs and decided on AllSafe IT because they were located in the same building as us and would be able to provide service at any time.

Describe the project in detail and walk through their service package.

Our offOur office and multiple facilities are located in different locations in the same building, making it quite complicated but AllSafe IT was able to maneuver through the difficulties and set up an infrastructure that worked for us. They installed Sophos hardware in each of the server rooms in an organized manner and set up workstations for all employees. They also frequently audit our IT environment and provide us with IT services in which their technicians help solve our daily IT issues.

How many resources from the vendor's team worked with you, and what were their positions?

We work directly with their Managing Partner and Project Manager as well many of their service desk technician.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They had finished the project before we were all scheduled to move in which we appreciated. There are many times when we need immediate assistance on certain IT issues and AllSafe IT has always been able to respond and come up with a solution quickly.

How effective was the workflow between your team and theirs?

We have virtual meetings with their Managing Partner and vCIO every two weeks to discuss our main concerns about our IT infrastructure or projects for that month. We also frequently communicate via email.

What did you find most impressive or unique about this company?

They are very cost-effective and has helped us cut down our cost in many ways. It is also very impressive that they are able to come onsite to help us with our issues at such short notice.

Are there any areas for improvement or something they could have done differently?

Sometimes, they need more time to solve issues on Macbooks so it would be helpful if their engineers were more experienced in iOS products.

BACKGROUND

Introduce your business and what you do there.

I’m the people operations manager at a real estate development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AllSafe IT?

We engaged with them to help us be one step ahead in technology and have technology tools that can better assist us in pushing our business forward and making our processes more efficient. 

SOLUTION

What was the scope of their involvement?

They’ve been able to set us up in the cloud versus a physical server on-site. The team has also helped us have a different software technology that we didn’t have before with a smaller company that we used to deal with. 

AllSafe also made it possible for us to safely share our documents internally using their software, replacing Dropbox in the process. They’ve also been helpful in setting up signature blocks for our company. Everything has been done remotely.

What is the team composition?

We work with 3–5 people from the AllSafe IT team. 

How did you come to work with AllSafe IT?

We found them through a search engine. They were one of the three companies that really resonated with us. Their communication skills and the way they presented their services were very clear. We didn’t have to guess too much on the technological terms. 

Additionally, their CEO was just amazing. They were very hands-on from the beginning and their follow-through was really good. Overall, we felt like they cared and really wanted our business — that was how they set themselves apart from the other two companies we were considering. 

How much have you invested with them?

We’ve spent approximately $140,000. 

What is the status of this engagement?

We started working with them in November 2016, and it’s still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve facilitated a very smooth transition with regards to cloud migration and it only took a few days to do that. It was a really seamless relationship with the team from the backend. When they finally brought us on, they had someone dedicated to us the whole day. That person responded to any issues we might have had via phone and email. The cloud has been successful, but there is much to be done in internal communications among their technicians.

How did AllSafe IT perform from a project management standpoint?

For the people that they have direct contact with, their experience has been great. However, for the people who are not labeled as main contacts, their experience hasn’t been so great. They find themselves a little frustrated with response time or the technician’s level of knowledge assigned to them.

What did you find most impressive about them?

Their customer service is impressive. They are really good at serving all the end-users even when their response may be taking too long at a time. Everyone in their office is really patient and they really try to please the customer. I really appreciate that despite the frustrations on our side, they’ve been super professional. I don’t have any complaints about their attitude. 

Are there any areas they could improve?

The resolution time of their technicians is a lot longer for those they don't consider as main contacts. It will be really amazing if everybody will be given the same attention. Overall, they need to tighten up in order for customers not to repeat themselves from technician to technician, especially with the lower level technicians.  

For example, we have this system called the new user request form which we fill out online. Whenever a new employee joins the company, that system asks a ton of questions to properly set up a new user. However, to this day, it’s been a hit and miss. Usually, I have my new people start filling that up on the first day, but then I always have to go back and correct something. Signature blocks are always a challenge, so I think new programs and software can be done.

Overall, I feel like we go through more hiccups than we should, especially in the communication area. Perhaps, it is also due to their high turnover, and that leads to affecting the communication lines. 

Do you have any advice for potential customers?

Have them set up your company profile very tightly from day one. All of the things that your company needs and wants — a really nice tight company profile will go a long way. That can also help you even if they have high turnover and even if you have new people coming in every day. If everything is in tiptop shape, it doesn’t matter if they always come and go. For the most part, the engagement just needs some screws.  

BACKGROUND

Please describe your company and position.

I am the Operations Director of Summit Green Atriums

Describe what your company does in a single sentence.

Summit Green Atriums designs, installs, and maintains premium commercial indoor plantscapes and living architectural green walls.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AllSafe IT to accomplish?

• A rapid expansion in our commercial design accounts caused our legacy office servers to constantly freeze when loading heavy 3D botanical rendering catalogs and architectural blueprint layouts. Additionally, our maintenance crews out at corporate properties experienced frequent connection cutouts when updating soil-sensor logs on our shared tracking systems. We contracted AllSafe IT to completely overhaul our studio’s network setup and deploy a modernized cybersecurity framework. The principal objectives were to install high-speed data routing hardware, transition our files to an encrypted cloud database, and secure a rapid-response tech support helpdesk.

SOLUTION

How did you find AllSafe IT?

Referral

Why did you select AllSafe IT over others?

• High ratings
• Referred to me

How many teammates from AllSafe IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The technical support engineers and systems leads from this IT consultancy assumed full administrative responsibility for our design studio’s digital environment. They initiated the transition by auditing our physical network endpoints and replacing outdated routing switches to accommodate high-volume internal data transfers. Following that diagnostic phase, they successfully migrated our local customer files and email lines into a secure, access-controlled Microsoft 365 cloud environment. They configured active endpoint defense tools across all company devices and currently supervise our rolling software updates, automated daily backups, and day-to-day desktop support tickets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The infrastructural consistency we have achieved under their management has significantly enhanced our operational dispatch speeds and studio productivity. We have not registered a single instance of local network lag or database connection errors since their technicians finalized our system mapping. Our field technicians working inside client corporate offices can now access heavy layout directories on their mobile tablets instantly without glitches. Their helpdesk personnel are exceptionally prompt, consistently resolving typical printer or configuration errors within ten to fifteen minutes over a phone session.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We found their timeline management and milestone delivery schedules to be thoroughly disciplined, transparent, and highly adaptive to our seasonal service hours. They granted our executive team access to an intuitive online task board where we can verify the live execution status of our technical tickets immediately. They are highly regular with their monthly system performance briefs and present their technical feedback in clear, everyday business language rather than confusing software jargon. Their management is always easily approachable.

What was your primary form of communication with AllSafe IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most to our leadership team is their practical understanding of heavy design applications and industrial database dependencies. Rather than trying to force a generic, one-size-fits-all corporate retail package onto our business, they engineered a custom cloud setup that aligns perfectly with our active botanical layout workflows. Their engineers interact like sensible, ordinary individuals rather than hiding behind complex tech codes, which makes planning our infrastructure upgrades highly efficient.

Are there any areas for improvement or something AllSafe IT could have done differently?

We didn’t experience any project communication failures or unexpected budget overruns during our active contract under their technical care. The initial setup and mapping phase did require our clerical staff to dedicate a couple of consecutive afternoons to scanning older offline vendor agreements to populate their new tracking software, which temporarily slowed our internal admin tasks. However, this rigorous collection was exactly why our cloud file storage operates so flawlessly now, so we have no actual criticisms.

BACKGROUND

Please describe your company and position.

I am the Operations Director of Wonder GreenScape Architecture

Describe what your company does in a single sentence.

Wonder GreenScape Architecture designs and implements large-scale urban landscaping and sustainable green environments for commercial real estate projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AllSafe IT to accomplish?

• As our design team expanded, handling heavy 3D drafting databases and high-resolution blueprint files over our old office setups began causing massive data slowdowns. Furthermore, our field architects out on development sites frequently lost sync with our internal project tracking platforms. We engaged AllSafe IT to completely modernize our local network infrastructure and establish a hardened digital threat barrier. The core targets were to deploy high-capacity network routing, transition our design directories to an encrypted cloud database, and secure a fast-acting helpdesk to troubleshoot employee computer issues immediately.

SOLUTION

How did you find AllSafe IT?

Referral

Why did you select AllSafe IT over others?

• High ratings
• Referred to me

How many teammates from AllSafe IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engineering staff from this IT management firm executed the thorough restructuring of our architecture practice’s technology foundation. They initiated the transition by auditing our physical network switches and upgrading our broadband configurations to support steady, high-bandwidth transfers. Following that diagnostic phase, they systematically migrated our local project files and emails into optimized Microsoft 365 cloud vaults protected by secure access controls. They deployed active endpoint security across all our workstations and currently handle our routine software patching, automated daily backups, and day-to-day tech support tickets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The technical stability we have enjoyed since this upgrade has drastically enhanced our design output and corporate workflow continuity. We have not registered a single instance of file transfer lag or cloud synchronization dropouts since their technicians finalized our system parameters. Our construction managers out on project sites can now pull up large environmental blueprint layouts on their tablets instantly without glitches. Their helpdesk team is exceptionally prompt, regularly fixing local workspace software errors over a quick screen-share session within fifteen minutes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their deployment schedules and task management were thoroughly organized, transparent, and highly adaptable to our daily project timelines. They provided our operations team with access to a clean, user-friendly ticket portal where we can verify the live resolution updates of our service requests immediately. They are very regular with their monthly system performance breakdowns and present their security feedback in clear, everyday business talk rather than confusing tech codes. Their communication style is always dependable.

What was your primary form of communication with AllSafe IT?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most to our leadership is their genuine appreciation for the data demands of heavy design software and architectural asset management. Instead of pushing a generic corporate retail setup onto our studio, they engineered a custom cloud framework that fits perfectly alongside our active blueprint workflows. Their engineers interact like sensible, ordinary individuals rather than overwhelming our staff with technical jargon, making project discussions highly efficient.

Are there any areas for improvement or something AllSafe IT could have done differently?

We experienced no communication breakdowns or project budget extensions during our active contract under their guidance. The initial onboarding process did force our admin staff to spend a couple of consecutive afternoons mapping out older legacy client directories to help populate their new tracking protocols, which slightly paused our routine clerical tasks. However, this thorough preparation was precisely why our cloud storage runs so smoothly now, so we have no actual criticisms.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Pacific Structural Fasteners

Describe what your company does in a single sentence.

Pacific Structural Fasteners distributes bulk industrial hardware and heavy structural components to commercial development projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AllSafe IT to accomplish?

• Delays in our wholesale warehouse dispatch systems were causing major shipping bottlenecks, and our sales desks frequently lost communication with the order fulfillment database. We lacked a reliable offsite backup routine to protect our distribution logs and client accounts from server failures. We contracted AllSafe IT to rebuild our supply infrastructure and handle our entire commercial technology defense. Our main targets were to stabilize our inventory management channels, isolate our back-office servers from malware risks, and give our logistics team a responsive helpdesk for technical hardware failures.

SOLUTION

How did you find AllSafe IT?

Referral

Why did you select AllSafe IT over others?

• High ratings
• Referred to me

How many teammates from AllSafe IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The technical support engineers from this consultancy took over the end-to-end administration of our distribution facility's IT framework. They launched the project by replacing our outdated office routers and reconfiguring our local area network to support heavy data transfers. Following that setup, they implemented continuous cloud backups for our commercial billing software and set up layered security controls across all warehouse terminals. Their current scope involves active network health tracking, managing software security updates, and providing ongoing desktop helpdesk services for our administrative staff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system consistency we have gained through their deployment has significantly boosted our weekly fulfillment speeds and order accuracy. We haven't experienced a single instance of database downtime or dropped local connections since their staff modernized our routing layout. Our logistical operators can look up incoming structural hardware stock data instantly without any technical lag. Their helpdesk personnel are incredibly fast, resolving standard printer or workstation bugs over a brief phone session within just ten minutes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their workflow tracking is exceptionally disciplined, adaptive, and highly respectful of our daily loading dock schedules. They gave our team access to a straightforward support portal where we can view the real-time resolution status of our open tech tickets immediately. They are very consistent with their monthly performance briefs and break down system health reports in clear, plain business language rather than confusing technical jargon. Their engineering leads are always highly cooperative and easy to reach.

What was your primary form of communication with AllSafe IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What genuinely impresses our management team is their thorough understanding of heavy wholesale logistics and industrial database dependencies. Rather than applying a standard corporate retail package, they designed a custom network that fits perfectly alongside our distribution center routines. Their technical technicians speak like regular, sensible individuals instead of hiding behind complex software terminology, which makes planning our infrastructure upgrades very smooth.

Are there any areas for improvement or something AllSafe IT could have done differently?

We didn't encounter any project delays or technical oversights during our contract timeline with their team. The initial asset inventory check did require our clerical employees to spend a few consecutive mornings cataloging old offline hardware serial codes to help populate their monitoring tools, which temporarily slowed our internal admin tasks. However, this detailed preparation is exactly why our tracking platform operates so seamlessly now, so we have no real complaints.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Pacific Precision Die

Describe what your company does in a single sentence.

Pacific Precision Die designs and manufactures custom industrial molds and precision die tooling for commercial manufacturing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AllSafe IT to accomplish?

• Our engineering floor was experiencing constant server disconnections while loading heavy CAD files, and we lacked a reliable automated backup system to secure our custom manufacturing layouts. We were also highly concerned about phishing attacks targeting our business communication lines. We decided to bring in AllSafe IT to restructure our entire network defense and cloud storage framework. The main targets were to set up a secure cloud file server, deploy live firewall protections, and get a fast technical helpdesk for our team.

SOLUTION

How did you find AllSafe IT?

Referral

Why did you select AllSafe IT over others?

• High ratings
• Referred to me

How many teammates from AllSafe IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Support agency took complete responsibility for updating our office network setup and cybersecurity protocols. They kicked off the project by running a full diagnostic audit on our local machines to clear out any active security vulnerabilities. After that initial check, they moved our entire team over to Microsoft 365 environments backed by multi-factor authentication locks. They configured secure remote access for our factory floor managers, set up automated daily cloud backups, and currently handle all our software updates and IT helpdesk tickets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The stability we secured through this IT integration has been highly beneficial for our day-to-day operations and shop output. We haven't run into a single hour of network downtime or server lag since their technicians initialized our system updates. Our design staff can now sync and retrieve heavy layout data instantly without any errors. Their virtual helpdesk fixes our employee computer glitches over a quick call within ten to fifteen minutes, keeping our manufacturing schedule completely on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We found their operational management to be thoroughly structured, reliable, and very straightforward to follow. They provided us with access to an intuitive support ticket portal where we can monitor the real-time progress of our requests. They are consistently punctual with their monthly system health reviews and explain their network findings without using confusing programming jargon. Their support staff is always easy to reach whenever we face urgent hardware changes.

What was your primary form of communication with AllSafe IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their clear understanding of high-overhead factory workflows and technical file demands is what places them ahead of basic IT firms. They didn't push a standard corporate template on our business and instead built a cloud setup that fits our design team's exact needs. Their engineers speak like regular people rather than using annoying network codes, making it very comfortable to plan long-term technology changes with them.

Are there any areas for improvement or something AllSafe IT could have done differently?

No major issues or system breakdowns occurred during our time under their technical care. The onboarding phase did require our office team to spend a couple of weeks organizing and scanning older paper inventory logs into their cloud database, but their consultants managed that migration with great patience. The current system is executing perfectly without any flaws, leaving us with no criticisms.