Infracore

BACKGROUND

Please describe your company and position.

I am the Staff of Pro Goodie Promotion

Describe what your company does in a single sentence.

Promotional Products, online selling, custom apparels

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish?

• cloud service
• cybersecurity

SOLUTION

How did you find Infracore?

Referral

Why did you select Infracore over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Infracore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I recently had the pleasure of working with Infracore.  Their customer service is exceptional. Their team is responsive, attentive, and genuinely committed to resolving my issues. They took the time to understand my specific needs and provided good, better, best options, which allowed me to feel in control by picking the path that best fit my needs and budget. Their friendly and professional approach made the entire experience seamless and stress-free.

When it comes to technical expertise, Infracore truly stands out. Their knowledge of cloud services and cybersecurity is top-notch. They helped us migrate to a secure cloud environment with minimal downtime and ensured our data was protected with the latest security measures. Their proactive approach to identifying and mitigating potential threats has given us peace of mind, knowing our systems are in capable hands. I highly recommend Infracore for anyone seeking reliable and expert IT support services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When it comes to technical expertise, Infracore truly stands out. Their knowledge of cloud services and cybersecurity is top-notch. They helped us migrate to a secure cloud environment with minimal downtime and ensured our data was protected with the latest security measures. Their proactive approach to identifying and mitigating potential threats has given us peace of mind, knowing our systems are in capable hands. I highly recommend Infracore for anyone seeking reliable and expert IT support services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They finished the project on time and even in advance. Love their customer oriented culture which will put your needs prior to other tasks. Highly recommended to everyone who needs IT/cloud services. 

What was your primary form of communication with Infracore?

In-Person Meeting

What did you find most impressive or unique about this company?

Consulting services, high efficient work

Are there any areas for improvement or something Infracore could have done differently?

N/A, everything was doing great!

BACKGROUND

Please describe your company and position.

I am the VP-Infrastructure Delivery of SmartDrive

Describe what your company does in a single sentence.

SmartDrive Systems, based in San Diego, California, is a pioneer in the transportation intelligence industry, focusing on enhancing driver safety and fleet performance through innovative video and data analysis solutions. 

The company's platform utilizes video-based safety programs, predictive analytics, and telematics to provide comprehensive insights into driver behavior, significantly improving safety and reducing operational costs for a wide range of transportation sectors, including commercial trucking, transit, and waste management. 

SmartDrive's technology helps fleets manage safety and compliance, and its solutions are designed to adapt to the specific needs of various industries, ensuring relevant and effective risk management strategies​ 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish?

• Provide Corporate Infrastructure and Help Desk Services
• Help with an office move
• Streamline and automate onboarding and offboarding
• Improve corporate security posture

SOLUTION

How did you find Infracore?

referral

Why did you select Infracore over others?

• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from Infracore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Improved automation of onboarding and offboarding
• Provided helpdesk services for global employee base (US, India & China)
• Improved cybersecurity posture
• Helped with US and China office moves

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successfull office move
• Improved onboarding and offboarding
• Properly skilled and staffed helpdesk team improved organizational throughput
• Improved cybersecurity 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• We did weekly project and status reviews
• They were easy to work with.

What was your primary form of communication with Infracore?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• They fit several areas that were needs as the company scaled
• We didn't have to hire dedicated employes
• We could flex up or down with them as needs changed

Are there any areas for improvement or something Infracore could have done differently?

Potentially more global resources

BACKGROUND

Please describe your company and position.

I am the Office Manager of a bookkeeping services company.

Describe what your company does in a single sentence.

We provide bookkeeping and tax preparation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish?

• We needed help in the areas of desktop support, server management, backups, security and cloud migration

SOLUTION

How did you find Infracore?

Referral

Why did you select Infracore over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Infracore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrade computers that needed to be upgraded. Update our server to the new version and make sure all the data is being backed up. Recover a few test files to make sure backups are working properly. Audit our network to ensure no one can break into our systems. Setup new cloud environments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our employees received excellent and timely IT support from Infracore. Our systems were maintained and monitored to allow us to focus on our business. Our cloud migration projects were completed in a timely fashion without any service interruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Infracore was very responsive, they communicated well, they were organized and they provided timely updates.

What was your primary form of communication with Infracore?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Infracore was very proactive in their approach. We had a lot of confidence in their ability to take care of our IT support needs.

Are there any areas for improvement or something Infracore could have done differently?

No, they went above and beyond. They even gracefully transitioned us to another IT company when they realized our IT support needs had stabilized and could be handled by a more cost-effective approach.

BACKGROUND

Please describe your company and position.

 I am the Dentist of a dental company 

Describe what your company does in a single sentence.

Full or partial dentures, denture repairs, implants, extractions, fixed All on x, and general dentistry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish?

• Setup new equipment, help employees with technology issues, manage & monitor our network.

SOLUTION

How did you find Infracore?

Referral

Why did you select Infracore over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Infracore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Infracore upgraded all of our equipment and this eliminated a lot of user frustration. They also installed networking equipment to make our environment more secure. We have had no major issues with our technology since Infracore started working with us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Setup new equipment, help employees with technology issues, manage & monitor our network. They performed all of these tasks successfully.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very efficient in how they work. It is critical for us to stay focused on our work without any interruptions. The Infracore team does a great job of scheduling & completing their work with minimal distractions to our staff.

What was your primary form of communication with Infracore?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We work with a number of different people on their staff and all the Infracore employees that we interface with are very knowledgeable, friendly and great to work with.

Are there any areas for improvement or something Infracore could have done differently?

They are not the cheapest company we’ve worked but they are definitely the best for our needs and worth the extra cost.

BACKGROUND

Please describe your company and position.

I am the Sr. Talent Strategy Consultant of Wejungo

Describe what your company does in a single sentence.

We partner with small to mid-sized companies during times of growth and transition with talent strategy, recruiting strategy, people planning and customized trainings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish?

• Provide insights and advice on IT strategy and resources
• Develop and execute cyber security training for the company
• Help our company shop our equipment

SOLUTION

How did you find Infracore?

ProVisors

Why did you select Infracore over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Infracore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Infracore was a trusted resource to consult on how to structure and approach our IT as a small and primarily virtual business. Additionally they developed and execute cyber security training for the company for years, and helped our company shop our equipment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Infracore identified and brought to our attention some security gaps with a roadmap for remediation. We gave them the approval to do the work necessary to secure our infrastructure. They completed the task on time and on budget. We were very impressed! This led to our organization having:

• Confidence in our IT structure for the business 
• Relevant cyber security training that all employees review at least 2x per year 
• Confidence in purchasing the right equipment for our team to be able to work productively

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We’re very busy running our business, so we didn’t have the time to get into the weeds. Infracore provided the perfect amount of information to keep us informed on what was being done and by when. We really appreciated their awareness of our lack of capacity and not taking up too much of our time while they performed the tasks we had approved. 

The Infracore team always delivers items on time and responds to our needs in detail and thoughtful in responses to ensure questions were answered. They intentionally included multiple technical team members as part of their recommendations which speaks to their culture of collaboration and the ideas of others makes everyone better.

What was your primary form of communication with Infracore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We really appreciated Infracore’s awareness of the way we conduct our business, our technology needs, and how they tailored their services around our needs. Also their strong commitment to their mission and core values- it truly drives how they work together as a team and with us as their customer.

Are there any areas for improvement or something Infracore could have done differently?

No, we were very happy with Infracore’s work.

BACKGROUND

Please describe your company and position.

I am an executive of a business services company

Describe what your company does in a single sentence.

Provide professional & custom audio visual integration services to clients in commercial businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish?

• Network clean up, setup of SNMP monitoring platform and documentation

SOLUTION

How did you find Infracore?

Referral

Why did you select Infracore over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Infracore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed help to setup a secure network for a complex AV environment to be deployed for a high-profile client. We asked for the network equipment and end-point devices to be configured properly and hardened to ensure the highest level of security. We needed an appropriate monitoring platform to be identified and deployed to ensure a previously communicated SLA would be maintained and any outages would be identified and resolved in a timely fashion. 

The last deliverable for this project was for Infracore to produce detailed documentation for every service and device in order for the client personnel to be able to manage all components independently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Infracore put together a detailed project plan and we had weekly status meetings with everyone that was involved to stay up to date on completed tasks and to remove any roadblocks. Throughout the project, the Infracore team did an amazing job communicating their progress and any unexpected challenges.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Infracore has a tried and true project management methodology that kept us in the loop throughout the project. It was refreshing to see them so focused on hitting their deadlines and also calling out any potential delays as soon as they found out instead of waiting until it was too late.

What was your primary form of communication with Infracore?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most IT services companies we've dealt with in the past would make a lot of promises but there was not a lot of communication once the project started. This would typically result in misunderstandings and our desired outcomes not being met. It's very clear that Infracore has internal training programs that focus on communication and capacity management. 

Every team member we encountered was following the same playbook and this has a lot to do with our high level of satisfaction with the services Infracore provided to our company.

Are there any areas for improvement or something Infracore could have done differently?

Nothing big or major comes to mind. We appreciated the weekly meetings, but it's possible we could've achieved the same outcome with status update meetings every other week.

BACKGROUND

Please describe your company and position.
I am the Managing Director of a financial services company

Describe what your company does in a single sentence.
International private investment organization principally focused on real estate, hospitality, agriculture, and financial services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish?

• We knew that we didn’t want the headache of managing our own IT department.
• We also knew that it would be difficult for a few internal people to stay on top of the ever-changing technology landscape in order for us to have the very best systems and to protect us from security vulnerabilities.

SOLUTION

How did you find Infracore?
Referral

Why did you select Infracore over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Infracore were assigned to this project?
2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.
We met with many different IT support firms and one company stood out from the rest: Infracore. We hired Infracore as our managed IT service provider to act as our IT department and take care of all our IT needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
I measure success by the level of satisfaction of our employees, both in response times to tickets submitted and quality of work, the uptime of our systems, and any security issues we had to address. The feedback from our employees has always been very positive toward Infracore’s service level.
Our systems rarely had any performance or stability issues (Infracore is very good about communicating maintenance windows well in advance of the work). We did not have any security issues during the many years that Infracore has managed our IT systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?
Infracore’s team members are excellent communicators. They also insist on having regular sync-up meetings to make sure we stay up to date on the status of projects and to bring to our attention any potential roadblocks. By working together, we were able to have a high degree of success when dealing with IT related projects.

What was your primary form of communication with Infracore?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?
Their staff were experienced and knowledgeable — they had the appropriate qualifications to take care of our IT needs. They invest in their employees and this allows them to have happy customers like me.

Are there any areas for improvement or something Infracore could have done differently?
Nothing I can think of. My experience with Infracore has been very positive.

BACKGROUND

Please describe your company and your position there.

Managing Director of Fresh Echo Interactive, a website development/management company specializing in ecommerce web sites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Infracore?

In 2013, we were a 15 person company expanding to 50 in a relatively short timespan, and needed to get a hold on our IT needs quickly, without further increasing our headcount unnecessarily. Infracore came in and completely filled all of our IT needs, both in-house and remote. From day one, they acted as if they were employees of our company, and have seamlessly filled the entire IT department for the duration of our relationship (which has now further expanded into cybersecurity and cloud management requirements).

SOLUTION

How did you select this vendor and what were the deciding factors?

Infracore was referred to us by a close friend who swore by their technical expertise and integrity. The referral was spot on!

Describe the project in detail and walk through their service package.

As a smaller company growing rapidly, we had no in-house IT experience. We needed desktops/laptops set up for new hires, we needed to ensure that our security measures were in place, and we had numerous help desk-related issues that needed handling. Infracore provided us with an IT manager and 2 full-time resources (one in-house), and essentially took the entire IT operations off of our (my) plate.

How many resources from the vendor's team worked with you, and what were their positions?

3 in total - one manager and two day-to-day resources to assist with our daily naeeds.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We transitioned from a 15-person team to a 50+-person organization relatively painlessly thanks to Infracore. Couldn't have done it without them.

How effective was the workflow between your team and theirs?

Absolutely seamless. Our IT manager was there every step of the way, and acted as if he was part of the company from day one. It was as if we had an IT Director in-house on day one. Further, about two years into the engagement, one of the techs left Infracore, and they replaced him seamlessly - we didn't have to deal with the hiring of a new resource.

What did you find most impressive or unique about this company?

Their ownership level is outstanding! They told us from day one that they'd be acting in the best interest of our company, and for the next 8 years, they proved it daily.

Are there any areas for improvement or something they could have done differently?

Honestly, none. Could not be happier with their services, and I've spent plenty of time recommending them to others.

BACKGROUND

Introduce your business and what you do there.

I’m a supply chain specialist at Pacific Zone Port. We provide integrated, cost-effective, and superior shipping services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish for your supply chain operations?

We needed Infracore to provide cybersecurity services and migrate our infrastructure to Microsoft Azure.

SOLUTION

Can you describe the scope of work Infracore handled for this project with Pacific Zone Port?

Infracore has conducted a Center for Internet Security (CIS) Top 18 security audit and mitigated the security findings. The team has also migrated our environment from Google Cloud Platform (GCP) to Microsoft Azure. Infracore has provided audit reports, migration plans, and implemented best-in-class security solutions.

What is the team composition?

We’ve worked with 2–5 teammates from Infracore.

How did you come to work with Infracore?

Someone referred Infracore to me. I chose them over other options because they had high ratings, were a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

We’ve spent $200,000 to $999,999.

What is the status of this engagement?

We started working with Infracore in July 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Infracore has provided timely project updates and an exceptional delivery of IT services. The team has helped us increase our productivity and pass our security audit for our insurance carrier. Overall, Infracore's work has allowed our business to get to the next level and bring in bigger clients.

How did Infracore perform from a project management standpoint?

Infracore has delivered everything on time and on budget. We communicate with them through in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Infracore's excellent cybersecurity and IT support expertise is impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on. Infracore has delivered on all their promises and exceeded my expectations.

BACKGROUND

Please describe your company and position.

 I am the VP of Product of a software company 

Describe what your company does in a single sentence.

We're a cloud-based construction management software built specifically for specialty contractors and subcontractors, helping them streamline project management, documentation, time tracking, and field-to-office communication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infracore to accomplish?

• Infracore provided a full-time IT Manager and a full-time Systems Administrator to manage the IT infrastructure and service the IT needs of our company.

SOLUTION

How did you find Infracore?

Referral

Why did you select Infracore over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Infracore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Oversee daily IT operations, develop strategies for organizational growth, protect networks and endpoints, implement cloud-based collaboration solutions, administer SaaS products, and optimize the IT budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

High customer satisfaction for end-user requests based on metrics gathered from ticketing system. Major cloud and security projects completed on time and on budget.  

Strong reliability and availability. Positive user feedback based on service quality and collaboration. Successful budget management by spending within IT budget. Fewer cybersecurity incidents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Infracore team ensured IT projects were delivered on time, within scope, and within budget which illustrates good planning and execution.

What was your primary form of communication with Infracore?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Infracore displayed operational excellence by improving service delivery and achieving high user satisfaction rates. They also maintained outstanding uptime, prevented breaches and protected our sensitive data, which demonstrated trustworthiness and technical excellence.

Are there any areas for improvement or something Infracore could have done differently?

No, I would highly recommend them.