Dataprise

BACKGROUND

Introduce your business and what you do there.

I’m a landscape consultant at McFall and Berry Landscape Management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dataprise?

Before working with Dataprise, I was in charge of our internal IT support. However, doing IT tasks ourselves wasn’t enough, and we decided to bring in a professional partner to help us handle our IT needs. Our main challenge was that our servers were outdated, so we needed to upgrade them.

SOLUTION

What was the scope of their involvement?

Dataprise handles our entire IT needs, providing us with both on-site and off-site services. Initially, they visited our facilities once per month to set up everything and install new servers. Then, they helped us migrate our Outlook emails. Over the years, Dataprise has also helped us with various projects involving hardware and software installations and server updates.

What is the team composition?

We work with three people from Dataprise, two of whom we interact with regularly.

How did you come to work with Dataprise?

When we first looked for a partner, we started working with an IT company one of our coworkers recommended. From there, we got directed to Dataprise, but I don’t remember how that shift happened.

How much have you invested with them?

We’ve spent close to $250,000.

What is the status of this engagement?

We started working together around 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Dataprise’s support has helped us get rid of the everyday IT issues we used to have. Since they upgraded our servers, we’ve noticed a big difference in our downtime.

How did Dataprise perform from a project management standpoint?

Dataprise’s communication and support have been outstanding. Whenever we have an issue, they take care of it quickly. Other service providers tend to be more focused on reading their script when clients request support that they don’t really hear what they’re saying. However, working with Dataprise isn’t like that; whenever we communicate with them, they offer a personal approach while remaining professional. This aspect is really important for us.

Dataprise is also very quick and efficient at addressing issues. They provide us with a hotline number to get support whenever needed, and we can also send them an email to open a service ticket. Moreover, we have monthly Microsoft Teams meetings to go over any concerns and current projects. These meetings used to happen in person before the COVID-19 pandemic.

What did you find most impressive about them?

Dataprise’s knowledge level is impressive. Additionally, they’ve demonstrated an excellent ability to talk to everyone on our team in a way everyone can understand and address different issues. 

Are there any areas they could improve?

The only thing that Dataprise could improve would be their responsiveness to standard service tickets created via email. On very few occasions, Dataprise has taken over three hours to answer our service ticket emails.

BACKGROUND

Please describe your company and your position there.

VP, Corporate Operations at Bond. Bond is revolutionizing personal security & Peace-Of-Mind via a novel platform that intertwines innovative technologies and AI, with human operational excellence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dataprise?

IT is mission critical at Bond in order to maintain 365\24\7 operations. We needed a trustworthy partner to release us from all IT elements and have the peace of mind it is handled by professionals.

SOLUTION

How did you select this vendor and what were the deciding factors?

Simple. They're not a vendor as this section title says, they're partners. Dataprise is an industry leader, offers expertise and comprehensive solutions across all IT domains, strong SLAs and the feeling you're never alone.

Describe the project in detail and walk through their service package.

Service includes 365 managed IT services, including on-site weekly visits. Ad-hoc projects were added such as facilities and infrastructures.

How many resources from the vendor's team worked with you, and what were their positions?

Main focal points were the technicians assigned to us. However, service delivery manager, service delivery coordinator, sales, and others were always available to us when needed. High service awareness is clearly in their DNA.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All projects were successfully completed. Dataprise always assign a project manager to tie all edges.

How effective was the workflow between your team and theirs?

Very effective. We really appreciate their fast turnaround times and executions.

What did you find most impressive or unique about this company?

The dollars associated to the agreement comes second after the focus\intention they invest in you.

Are there any areas for improvement or something they could have done differently?

Not that I could think of.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of a trust company. We handle investments and estate plans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dataprise?

We were fulfilling our IT needs in-house, but we started to have difficulties. Hence, we needed a firm who could take over our computer needs.

SOLUTION

What was the scope of their involvement?

Dataprise started by upgrading our servers and putting us on the cloud. They now provide cybersecurity and data redundancy services for the overall protection and management of our services. Additionally, they've facilitated the internal team's transition to remote work.

What is the team composition?

We have two primary contacts: a relationship manager and a technical manager. We’re also in touch with their helpdesk and cybersecurity team.

How did you come to work with Dataprise?

We sent out an RFP and narrowed it down to those who had a presence in Nashville, Tennessee. We interviewed a few and eventually decided to go to Dataprise’s site. We were impressed with their facilities and the whole team, so we decided to hire them.

How much have you invested with them? 

We’ve spent around $130,000.

What is the status of this engagement?

The engagement started in November 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s been a very positive experience. Dataprise’s data redundancy work has allowed us to worry less about our servers going down — we always know our data is protected. Additionally, thanks to their help, we've successfully transitioned to remote work.

How did Dataprise perform from a project management standpoint?

We’ve built a fantastic relationship with Dataprise — they respect what we do and value our time. They’re highly responsive. To communicate, we use emails or phone calls. We can also go to their website and make a service request.

What did you find most impressive about them?

I’m highly impressed by their expertise and commitment to technology. Furthermore, they value relationships, responsiveness, and respect.

Are there any areas they could improve?

I don’t have any complaints — they’ve done a great job.

Do you have any advice for potential customers?

Take their advice, use their expertise to your advantage, and make them a part of your team.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at a legal collections law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dataprise?

Our clients are extremely strict about security because we store a lot of sensitive data, so we needed someone to help us with our IT needs.

SOLUTION

What was the scope of their involvement?

Dataprise supports all of our IT needs, and they help us store our data securely. We have around four servers that they host for us on the cloud, and they make sure that we’re compliant with security standards. Additionally, they manage our emails, work with software vendors, and ensure that everything in our office is running correctly. For example, if one of our computers is having an issue, we call Dataprise, and they take care of it for us. We work with them on a day-to-day basis.

What is the team composition?

We work with three engineers on a daily basis. Then, if I have to escalate an issue, I contact Scott (Service Delivery Manager). We also work with Matt (Corporate Recruiter & Talent Acquisition Advisor).

How did you come to work with Dataprise?

We used to work with a different vendor, but they weren’t meeting our needs. As a result, we reached out to a law firm in our building for a recommendation, and they were using Dataprise.

How much have you invested with them?

We’ve spent $75,000.

What is the status of this engagement?

The project started in August 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We struggled during onboarding, but eventually, we picked things up. Everything’s been smooth sailing since then. They’ve done a great job — we no longer have any unexpected downtimes, which is a huge deal. Furthermore, being on the cloud has allowed us to eliminate some issues we were having before. Thanks to Dataprise, our internal team works much more efficiently and effectively.

How did Dataprise perform from a project management standpoint?

They’ve done an excellent job. All their processes are clearly outlined in emails they regularly send us, which we sign off on through DocuSign. We also have weekly phone calls where we go over our issues. Dataprise has beaten all the deadlines we’ve set while being extremely transparent on their progress. Everything’s laid out for me — I know all our downtimes, so I’m able to plan for them. 

What did you find most impressive about them?

The Dataprise team is accessible — not only do I have access to their engineers, but I can also easily contact the CEO if I need to. Even though they’re a large company, their customer service is fantastic and personalized.

Are there any areas they could improve?

Their staff turnover rate is relatively quick, so we have to go through the onboarding process more often than we would like. However, I understand that it’s common in their industry, so it’s not a big issue.

Do you have any advice for potential customers?

Be clear about what your expectations are and spell everything out.

BACKGROUND

Please describe your company and your position there.

I'm the COO of the nation's leading accounting and research firm for non-profits and associations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dataprise?

We wanted a more sophisticated service provider for all things IT from strategy and hosting to day to day and helpdesk support.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Dataprise based on best fit of 4 proposals we received and my history from working with them at a previous employer.

Describe the project in detail and walk through their service package.

Our Dataprise team overseas our IT environment from data storage and infrastructure, to new equipment procurement and deployment, to helpdesk services 24/7. I meet with my service team leads bi-weekly and we pay a monthly fee per user.

How many resources from the vendor's team worked with you, and what were their positions?

We work with several resources, from our designated team to a SharePoint expert to PC Depot.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our environment has come a long way in terms of sophistication, modernization, data security and migration from servers to the cloud. Dataprise has been supportive of our efforts and given terrific advice and guidance as we move towards "current".

How effective was the workflow between your team and theirs?

We started with weekly Teams calls and have moved to bi-weekly for our managed IT services. For project work, we have weekly progress calls until the specific project has ended.

What did you find most impressive or unique about this company?

The depth of their expertise is the most impressive thing.

Are there any areas for improvement or something they could have done differently?

Sometimes I would like more timely turnaround on communication or requests.

BACKGROUND

Please describe your company and position.

I am the IT Support of (a/an) Sports

Describe what your company does in a single sentence.

Our company creates campaigns for our customers in the sports ecosystem.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dataprise to accomplish?

• External IT Support

SOLUTION

How did you find Dataprise?

Online Search

Why did you select Dataprise over others?

• High ratings
• Pricing first our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Has assisted out company tremendously with getting our staff set up with their Gmail accounts, Microsoft 365 tools, and Antimalware setup.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Security

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The support team has an excellent response time whenever an issue/task comes up that requires Dataprise's attention, and they will respond in a matter of minutes

What was your primary form of communication with Dataprise?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• 24/7 response time
• Excellent verbal communication
• Useful security tools
• Extremely helpful with Employee setup

Are there any areas for improvement or something Dataprise could have done differently?

Would benefit our company if Dataprise supported Google platforms just as much as they support Microsoft platforms