Stop making it work. Start making it happen.

At KDG, our focus is on your organization, your growth, your future—We represent YOU. With the latest technology, detailed insights, and a team of expert consultants, we will help your organization dig deep to reach the heights it has always dreamed it could achieve.

Since 2001, KDG has been a trusted advisor to the business, nonprofit, and education sectors. Balancing both the human and technological elements ofthese industries, KDG has innovated solutions that help them solve complex problems while furthering their mission.

 
$5,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2001
Show all +
Allentown, PA
headquarters
other locations
  • 1629 K Street NW #300
    Washington, DC 20006
    United States

Portfolio

Key clients: 

Drexel University, Muhlenberg College, Baker University, Florida Institute of Technology, MedTech for Solutions, CUPRAP, Lutheran World Relief, Ballet Vero Beach, The Arc, Exeter Orthodontics, Affordable Dental Solutions, Keystone Financial Management, G Technology, Baker University, Executive Education Academy Charter School, Smart City Apartment Locating

Custom Software Development for Smart City Locating: A KDG Case Study

Smart City needed a custom CRM that could meet the growing business's unique needs. One-size-fits-all solutions just couldn't get the job done. They turned to KDG and together the teams worked on a custom desktop and mobile application for Smart City's agents.

A Custom Payroll Solution for The Arc: A KDG Case Study

The Arc of Lehigh & Northampton Counties needed a payroll solution that would meet compliance and enhance efficiency for the organization's hardworking team. The nonprofit partnered with KDG and together they developed a payroll solution using Zoho Creator. 

Custom Software Development for G Technology: A KDG Case Study

A fast-growing electrical contracting firm, G Technology in Lehigh County, PA found itself in need of an enterprise-wide application that would streamline business processes and provide visibility to field technicians and office management alike.



Website Redesign for EEACS: A KDG Case Study

To help engage new students and showcase the school to the community, EEACS needed a new website to highlight its rigorous academics, its standout students, and its lasting impact.



Web Design & Digital Marketing for Exeter Orthodontics: A KDG Case Study

With six offices across Pennsylvania and more to come, Exeter Orthodontics is one of the fastest growing providers of braces and Invisalign in the state. Their rapid growth meant that they needed a flexible new website to meet the demands of their expanding audience.



Baker University's 2019 Day of Giving: A KDG Case Study

Baker University in Baldwin City, KS had never done a 24-hour online crowdfunding campaign before approaching KDG in 2017. The teams’ first campaign together built a community of engaged donors around the country. In 2019, Baker and KDG sought to repeat their previous success and expand on what’s now become an annual tradition.



Reviews

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Managed IT Services for Law Firm

"We were kept up-to-date on the progress of this transition to KDG."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - June 2020
Project summary: 

KDG was hired by a law firm to upgrade all of their equipment and wiring within the building.

The Reviewer
 
11-50 Employees
 
Bethlehem, Pennsylvania
Jill Weiss
Office Manager, Broughal & DeVito, LLP
 
Verified
The Review
Feedback summary: 

The company was pleased with the minimal downtime that happened when they transitioned to the upgraded systems. The project went smoothly and the KDG was always available anytime problems arose.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work for Broughal & DeVito Law Firm as the Office Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KDG?

Our current IT person was planning on retiring so we did a search for a new company to handle our IT and bring us up-to-date with current technology.

What were your goals for this project?

We needed to upgrade all of our equipment and wiring within the building to ensure minimum down time and the most efficient technology.

SOLUTION

How did you select this vendor?

We put out a bid for IT services and interviewed 3 different companies. Based on meeting with KDG, their references and their competitive pricing, we knew they were the company for us.

Describe the project in detail.

The first step KDG took was replacing our out-of-date hardware and software. The latest security measures were implemented on all of our devices. A rebuilt server allowed us to make the most of our storage space.

What was the team composition?

Initially we were assigned a Project Manager to support us and serve as the main point of contact throughout the project. Thereafter, we got to know the whole team working on our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We experienced little or no downtime during this transition. This implementation also increased data security and data integrity.

How effective was the workflow between your team and theirs?

We were kept up-to-date on the progress of this transition to KDG. Everything went smoothly and the team at KDG was always there if problems arose.

What did you find most impressive about this company?

Things seem to be running smoother since KDG took over and cleaned up the little things that were happening to slow down our workflow. It is great to know that KDG is on top of things such as our virus protection and updates.

Are there any areas for improvement?

Everything can always be done faster, but we are very satisfied with their work every step of the way.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    KDG is quick to respond and very easy to work with!
  • 5.0 Cost
    Value / within estimates
    Very competitive within the market.
  • 5.0 Quality
    Service & deliverables
    The KDG team is great!
  • 5.0 NPS
    Willing to refer
    KDG is great!

Cross Registration System for Educational Nonprofit Group

"I've never felt more heard or understood by a vendor."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - July 2020
Project summary: 

KDG developed a customized system for a nonprofit group of educational institutions. The goal of the system was to allow students to be able to register to different institutions that follow an approval chain.

The Reviewer
 
1-10 Employees
 
Bethlehem, Pennsylvania
Marketing Mngr., Lehigh Valley Assoc of Independent Col
 
Verified
The Review
Feedback summary: 

The project has gone live and end-users are having an overall positive experience with it. The team treated the company as partners and held bi-weekly meetings on their progress. They also created a custom billing solution to suit the company's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the Marketing and Communications Manager at the Lehigh Valley Association of Independent Colleges. This is a non-profit consortium of the six independent colleges and universities in the Lehigh Valley, PA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KDG, and what were your goals?

We needed a system that would allow students to search for and request to register for classes at a different institution. The request would need to be routed through an approval chain. We needed KDG to develop a customized solution and manage us through the development, training, and implementation process.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went through an RFP process, but we've worked with KDG in the past. We know their reputation for being a partner and treating clients as teammates. We have a small staff and knew we needed a vendor that would manage us through the process and drive the end goals to fruition.

We needed a partner that would communicate openly and frequently. Our decision was largely based on price, as well, and they were able to meet our expectations in every category.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

KDG began by gathering our requirements and making sure they really understood our needs. We shared a detailed process map and they built out a solution in Zoho Creator and managed the project through Zoho Projects. This gave us a central location where they updated the project deliverable calendar, input estimated costs and updates.

In the initial phase, they framed out the process in the system and offered us a screen share meeting for feedback. In the second phase of development, they added features and enhancements with our feedback included.

We held a second screen share with all the end users to test the system. In the final phase, we allowed all of our users to test the system and practice both sending and approving/denying applications. After two weeks of testing and training, they made the final edits and plugged the system into our website.

How many people from the vendor's team worked with you, and what were their positions?

We had two total - a developer and a project manager. Our project manager was our end-to-end contact who met with us initially and served as our main contact through the entirety of the project, which was extremely helpful. She knew us well and knew our project thoroughly before development even began.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The system is now online and operational. Our end users are working with the software and have overall had a positive experience. Anything that wasn't working as expected was addressed in a timely manner and anytime that happened was when we hadn't realized we needed an additional feature or workaround on our end. KDG has been very supportive to our on-going needs.

Describe their project management style, including communication tools and timeliness.

Our project manager communicated with us at least weekly with an easy-to -follow update. She included tasks that were completed, expected tasks for the following week, and any outstanding action items for us. Everything was managed through Zoho Projects, which kept all communications, meeting notes, timelines, and budgets linked together in one location.

We also had bi-weekly budget updates to keep us in check. They operate with weekly sprints, so at the most we were only ever a few days behind our original schedule.

What did you find most impressive or unique about this company?

I've never felt more heard or understood by a vendor. They treat their clients like partners and really take the time to understand our needs and build a solution that works for us. They're really great at what they do and they value relationships as partnerships for the long-run.

Are there any areas for improvement or something they could have done differently?

The only area that was a little challenging for us was understanding their proposal from a cost position. They offered us a tiered pricing system and we didn't fit into every category quite properly since we're such a small company.

That being said, they were able to work around that and make a custom solution for our billing that did work for us after we had some clarifications.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Web App Dev for Telecommunications Services Company

'I completely trust that anything they build is going to be their best work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2016 - Ongoing
Project summary: 

KDG developed a web-based application that is hosted in Google Cloud and is written in Laravel PHP. There is a cutomer-facing interface and an internal portal that tracks projects, tickets, and billing.

The Reviewer
 
51-200 employees
 
Baltimore, Maryland
VP of Strategic Initiatives, TelCom Services Provider
 
Verified
The Review
Feedback summary: 

KDG developed a top-notch product. Their team is exceptionally organized, professional, and dedicated to their customer. They’re agile and deadline-driven. They’ve developed a strong partnership based and provide excellent customer service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a telecommunications service provider in the Baltimore and Philadelphia areas. We have customers with thousands of locations and we’re their provider for all of their communication needs—phone, internet, private network services, and cloud services. I’m the VP of strategy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG?

They built a client portal for us.

SOLUTION

What was the scope of their involvement?

They built a comprehensive web-based application from scratch. It’s hosted in Google Cloud and is written in Laravel PHP.  Our own folks use it internally, as well as our customers. It’s two-faced and has features that are applicable to our internal folks and other things that are exposed to our customers.

Our internal employees are able to see everything that is going on with an individual location, from projects and services we might be installing, to trouble tickets if an internet circuit goes down, and a billing component. So invoices are stored in our portal as well, so it’s all-encompassing for everything we do.

It has been a very collaborative project because we needed them to fix the problems we were having in our very nuanced industry, but we lean on them exclusively for the database. All of the technology aspects are them, but UI and design is more collaborative.

What is the team composition?

There are two primary developers, but we’ve probably worked with 4–6 others throughout the engagement.

How did you come to work with KDG?

We initially engaged with them to support Zoho, and Googled Zoho support companies. Once we outgrew them, we started looking at different software applications and had different conversations with KDG about what we needed and they decided to create

What is the status of this engagement?

The project started in October 2016 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They treat this project like it’s their number one priority. I completely trust that anything they build is going to be their best work.

How did KDG perform from a project management standpoint?

They have an incredibly high level of organization and pay attention to detail. They’re truly top-notch. We’ve been incredibly impressed with their professionalism and their ability to connect on a human level. The owner has driven down to spend more time with our team in our offices. It has proven to be more of a partnership than a vendor.

They’re very organized. They utilize Zoho to do most of their project tracking, so they have a ton of online tools. They’re incredibly communicative, deadline-driven, and know when their sprints are. They’re constantly improving and upgrading their project management and communication. Recently, they’ve put a lot of effort into being more transparent regarding the budget throughout the month.

What did you find most impressive about them?

They’re able to develop quickly and with a lot of agility while still ensuring that the product is scalable and reliable. We push them to work quickly, but they can meet our expectations while still creating a top-notch product.  

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

Make sure that you’re committed to what you want to build and trust their advice and knowledge.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Web App Development for Law Tutoring Platform

"I feel like I’ve hit the jackpot with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Ongoing
Project summary: 

A law school tutoring company hired KDG to help them build their new product, a web app. After creating wireframes, the team has begun building the platform’s database. They also built a Wordpress site.

The Reviewer
 
1-10 Employees
 
New York, New York
Alisa Geller
Founder, The Highbar
 
Verified
The Review
Feedback summary: 

A professional, experienced team, KDG has yet to come across a challenge they can’t handle. Internal stakeholders are impressed with the quality of the team’s deliverables, as well as their transparency and communication. Customers can expect a skilled, engaged partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of The Highbar. We provide individualized tutoring for law students studying for the Bar Exam.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG?

We’re expanding to launch an online product that would be able to service a greater number of people. I partnered with KDG to help leverage technology to develop this product.

SOLUTION

What was the scope of their involvement?

KDG has provided support building my custom web application. After guiding me through the process of creating wireframes, they’re currently developing the database that my information will live in. The platform is unique and customizable.

Further, they’re helping me establish a WordPress page that I’ll use to help market the application. They’ve supplied editors who’ve been able to provide assistance with marketing language and copy editing.

What is the team composition?

Typically, I interface with a team of about five to six people. There’s a UX/UI designer, a few computer engineers, and some others providing support. 

How did you come to work with KDG?

I came across KDG through an online search. I interviewed a few providers across the United States, but none of them felt like the right fit. KDG had done educational technology and worked with universities, so I decided to reach out. When I spoke to their founder, I felt very confident that they would be able to deliver my product.

How much have you invested with them?

We’ve spent about $150,000 so far.

What is the status of this engagement?

The engagement began in November 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work is exceptional. I’ve been so pleased with their deliverables; they make everything so easy. If we ever run into an issue, which is to be expected, KDG is incredibly responsive and makes fixing it seem like a breeze. The team is professional to work with; I’ve had such an overwhelmingly positive experience. 

Throughout the project, nothing has come up that KDG hasn’t been able to handle competently, easily, and calmly. 

How did KDG perform from a project management standpoint?

They’ve performed really well. We use Zoho to track the project and email, phone, and Zoom to stay in contact. We have a weekly meeting to provide updates. KDG is very transparent and organized—we haven’t run into any issues.

What did you find most impressive about them?

They’re just an exceptional team. Everyone I’ve interfaced with from KDG has impressed me with their skills and capabilities. It’s been a top-rate experience. I feel like I’m in good, smart, capable hands at all times.

Are there any areas they could improve?

No, I don’t have any criticism.

Do you have any advice for potential customers?

Have open communication and voice your thoughts. KDG is great at encouraging open dialogue to make the product the best it can be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Human Resources Services Company

"The communication was exceptional compared to most vendors I use."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Jan. - Sept. 2019
Project summary: 

KDG created a new website with a focus on establishing a clear brand identity.

The Reviewer
 
11-50 Employees
 
Allentown, Pennsylvania
Tina Hamilton
CEO, myHR Partner, Inc.
 
Verified
The Review
Feedback summary: 

In the end, the team created a visually appealing, informative platform. They kept stakeholders well informed, sending consistent updates on their progress. The team's flexibility stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a human resources outsourcing company that serves small affluent companies across the US

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KDG?

Create a brand new website

What were your goals for this project?

Create a clear picture of our brand

SOLUTION

How did you select this vendor?

I met Kyle and his company as they came to seek HR solutions for their organization and I was very impressed with his operation, learning about it at a deeper level - so the timing was perfect!

Describe the project in detail.

They were very flexible as we had some of our own consultants that wanted to be involved to provide input. Never once did Kyle David's group flinch and they could have because we had some high demands going through the process.

What was the team composition?

Our main contact was so engaged and communicative that it felt like she was on this alone. But of course, there was a team behind her handling various areas of the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is complete now, but as noted above, the communication was exceptional compared to most vendors I use. The outcome was a beautiful website that represents our brand well.

How effective was the workflow between your team and theirs?

Very. They were receptive beyond what you would expect and they notified us weekly of all progress and next steps in the process. Any delays were completely on our end.

What did you find most impressive about this company?

Exactly what I noted above: 1. Communications that were consistent and clear

Are there any areas for improvement?

On our end we thought there were areas that they handled but they do not. Kyle David is a are business automation and technology and company vs. a branding/marketing firm so we brought in our own folks for this. It worked.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Dev & Data Migration for Staffing Agency

Their communication and customer service are absolutely stellar.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2019 - Ongoing
Project summary: 

KDG transitioned a staffing company’s accounting software from QuickBooks to Zoho books. Their team is also building a custom solution that’s integrated with the client’s payroll system to automate invoicing.

The Reviewer
 
1-10 Employees
 
Emmaus, Pennsylvania
Cheryl Howells
Controller, HTSS Inc.
 
Verified
The Review
Feedback summary: 

KDG has been a breeze to work with thanks to their flawless communication skills. The first project was seamless and a complete success. The second, which is still underway, has also gone extremely smoothly. Their ability to consistently follow up with the client truly differentiates them.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the controller of a staffing service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG?

We’re transitioning to another platform for our payroll system. The new platform doesn’t have invoicing capabilities, so KDG was engaged to transition our software and migrate our data to Zoho Books.

SOLUTION

What was the scope of their involvement?

KDG transitioned our software from QuickBooks to Zoho Books. They’re also building a custom invoicing solution using Zoho Creator. It takes data from our payroll system, creates an invoice, and sweeps it into Zoho Books. We’re currently moving into the testing phase.

What is the team composition?

For the migration project, we worked with two people. There are three individuals working to create the custom invoicing platform.

How did you come to work with KDG?

They were introduced to us by our payroll company.

What is the status of this engagement?

We began working together in September 2019, and the invoicing project is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The migration project was seamless, and a complete success. For our current project, the team has frequently followed up with us, so the process has been very smooth.

How did perform from a project management standpoint?

They’ve been excellent. We hold weekly calls, or more if necessary. We haven’t experienced any issues.

What did you find most impressive about them?

Their communication and customer service are absolutely stellar. I’ve never worked with a vendor that communicates that well.

Are there any areas they could improve?

I don’t have any negative feedback whatsoever.

Do you have any advice for potential customers?

The key to a successful working relationship is to ensure that everyone’s on the same page at all times. Don’t hesitate to tell them exactly what you need, because there’s no doubt that they’ll be able to find a solution.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM for Apartment Locating Company

“They were great through-and-through.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Oct. 2017 - Nov. 2018
Project summary: 

After being hired for their Zoho CRM expertise, Kyle David Group (KDG) went on to build custom software for a real estate business. The software was for internal use, facilitating agents’ client connections.

The Reviewer
 
51-200 Employees
 
Dallas, Texas
Cassie Brown
Founder & CEO, Smart City Locating, Inc.
 
Verified
The Review
Feedback summary: 

Kyle David Group’s work led to a 38% increase in revenue per employee. They built excellent internal software that incentivizes real estate agents to engage with their clients. While they could augment their design resources, the team leads were skilled and great to work with all around.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Smart City Locating, where we find people apartments. We’re based in Austin, Dallas, and Houston.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG | The Kyle David Group?

We were initially looking to improve our internal CRM system. We were working with a system called Zoho, but we found ourselves experiencing a lot of lead waste. Our real estate agents were forgetting to follow up with us, so we needed a platform that would incentivize their engagement.

 

SOLUTION

What was the scope of their involvement?

While we were initially interested in adding custom features to our existing Zoho software, the team eventually built a custom CRM for us. This solution was very much the result of scope creep because after talking to their team for a while, we realized we needed an entirely new system to address our structural needs.

Kyle (CEO, Kyle David Group) and Zach (Software Developer, Kyle David Group) helped write custom scripts for Zoho. Eventually, we flew them down to consult with us about our system and decided to create a full-blown custom CRM. They were an obvious choice since we’d established a great working relationship.

They created an action-incentivized system where no lead could exist in the CRM without a follow-up date. That way, we could ensure that our real estate agents would update their progress in the software. This new system facilitates the apartment-finding process because it enables agents to keep track of their client connections.

What is the team composition?

I mostly worked with Kyle and Zach, who worked to architect the new software. I know that they managed a larger team on the implementation and development of it.

How did you come to work with KDG | The Kyle David Group?

We initially contacted KDG because they were certified in Zoho development. We decided to stick with them even after the scope switch because we had a great rapport.

How much have you invested with them?

We spent close to a million dollars.

What is the status of this engagement?

We started working with them in October 2017 and launched the system in November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Through our new software, we increased our revenue-by-head by an enormous margin: 38%. They’ve created a phenomenal product that eases the administrative process for us and our agents. They were great through-and-through.

How did Kyle David Group perform from a project management standpoint?

Due to our specific business process, we hired an in-house product manager to oversee the project management. That way, the agents and the developing team could have a go-between. So, we only utilized their project management for the first 5­–6 months of the engagement, but it was very smooth. We communicated via weekly video calls.

What did you find most impressive about them?

They’re excellent at architecting a great product. I really like the way that they’ve built the system, and the engagement itself was very educational. I learned things I wouldn’t have known if it weren’t for them.

Now, they’re even working with us to transition into having an in-house developer. They’re so helpful, and genuinely good guys.

Are there any areas they could improve?

I’d say that design isn’t their strongest suit. While they’re capable of building a powerful, sophisticated product, they could improve their visual design skills.

Since we’re a young and trendy company—and since great UX/UI seems to be an industry standard—we brought in a UI guy to design the frontend. While our software was for internal use and not customer-facing, I think they could benefit from hiring a great designer.

Do you have any advice for potential customers?

I’d go into the engagement with a plan. It helps to wireframe your desired requirements so you can stipulate what you want.  

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Redesign for Academic Organization

"Everyone there is extremely knowledgeable in his or her particular area of expertise."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
November 2016 - Ongoing
Project summary: 

KDG redesigned a website to make it user-friendly, mobile-friendly and interactive. A scattered set of forms, payment processes, and membership information was organized into a more cohesive website. 

The Reviewer
 
201-500 Employees
 
State College, Pennsylvania
Elizabeth Hanson
Executive Director, CUPRAP
 
Verified
The Review
Feedback summary: 

KDG created a smooth, mobile-friendly, and functional website. The design process successfully took into account a variety of opinions. The rollout was smooth and had no issues. Their team's customer service and work ethic proved that they care about their clients. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CUPRAP is a voluntary organization of communications professionals from colleges, universities and independent schools dedicated to advancing the understanding of higher education and enhancing the professional development of its members.

CUPRAP members work in public relations, media relations, marketing, publications, sports information, web and graphic design, and more. Founded in Pennsylvania in 1980 as one of the nation’s few statewide organizations, CUPRAP members now come from many states. Today, CUPRAP has nearly 350 members from 100 institutions. I am the association's executive director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KDG | The Kyle David Group?

In 2008, CUPRAP hired KDG to design a very basic website. Eight years later, technology had changed considerably as did our organization. To continue to grow, we needed a much more user-friendly and interactive website that also looked professional. We also needed it optimized for mobile use.

What were your goals for this project?

The site needed to be refreshed, redeveloped and redesigned to provide options for joining CUPRAP, learning about its offerings, registering for events, and keeping in touch with other members’ activities.

SOLUTION

How did you select this vendor?

KDG's founder, Kyle David, had been a long-time supporter of our organization and had spoken at our events for many years, sharing his expertise to our members during professional development events. Many of our member institutions had used Kyle and recommended his group very highly.

Describe the project and the services they provided in detail.

The team at KDG, who have spent over fifteen years in nonprofit website design, was focused on making the job CURPRAP members do easier so they had more time to make a difference in the world of higher education. KDG introduced CUPRAP to MembershipWorks, a data management software, in order to lessen a great majority of the workload. Before MembershipWorks, much of the membership data CUPRAP officials gathered had to be done manually. There were constant email reminders that had to be created in regards to collecting membership dues and notifying members of late payments. Forms were needed to register for various events. Throughout every step of the membership process, forms, payments, and data were gathered. CURPRAP needed a way to make this process not only easier for the members in charge of it, but also more organized.

What was the team composition?

Matt Harwick, AVP/Design led a team of designers and web developers. Matt continues to be our main contact and his customer service skills and technical expertise are outstanding.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

With the new software, all membership data and news can be stored in one place and managed digitally. Collecting and processing payments is now easier and more efficient. Event registrations are now simpler. CUPRAP even has a way to manage and categorize their membership lists. In another effort to improve usability, the new site was also optimized for mobile.

Those using a cell phone or tablet were unable to access CUPRAP’s old site. Since practically every adult now uses a smartphone, CUPRAP was missing a sizeable amount of possible web traffic. By ensuring that the new site worked and looked well on mobile, KDG helped CUPRAP expand its audience.

How was project management arranged and how effective was it?

Before starting the development of the project, the opinions and suggestions of the men and women using CUPRAP’s website every single day were sought. All CUPRAP members were sent surveys and polls in which they outlined the most important web features they believed the new site should have.

Topping the list were features such as updated events and recent CUPRAP news. Implementing the features members of CUPRAP both wanted and needed ensured that their experience with the site would be a positive one. The site was fine-tuned and tested over several months to make sure it was practically perfect before launch. It was a very smooth roll out.

What did you find most impressive about this company?

Outstanding customer service and an amazing work ethic shared by all the employees at KDG. Everyone there is extremely knowledgeable in his or her particular area of expertise. At the helm is a very experienced, smart and people-focused leader with an exceptional work ethic who cares about his clients as individuals, not just revenue generators.

Are there any areas for improvement?

KDG, keep doing what you are doing. It is working out well for you and your clients.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Communication Software Dev for Electric Company

“The first version of the software they built has already streamlined many internal workflows.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2017 - Ongoing
Project summary: 

KDG is designing and developing a custom field management software that allows employees to input and track information both in the office and in the field. 

The Reviewer
 
11- 50 Employees
 
Allentown, Pennsylvania
Toni Guerrero
CEO, G Technology
 
Verified
The Review
Feedback summary: 

KDG's initial build of the software has already significantly improved productivity across different departments. They also continue to be very attentive and responsive to client needs, providing further development, support, and testing as needed. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of G Technology, an electrical contractor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG | Kyle David Group?

Our main challenge was communication between our office and employees in the field, so we reached out to KDG to help us develop a software to bridge that gap.

SOLUTION

What was the scope of their involvement?

KDG designed and developed a field management software, connecting internal office communications from the field to the office. They initially met with our team to go over requirements and goals, and then provided wireframes followed by development. The platform allows employees to enter and track work orders, time, payroll, materials, equipment, and notes. 

What is the team composition? 

We worked with about four people at first, but we now work with a couple more as we move into different phases of the project. 

How did you come to work with KDG | Kyle David Group?

We'd worked with a different firm in the past, but their deliverables were a complete mess. Then, a friend of mine recommended KDG, so we reached out to them and liked their solutions much more.

How much have you invested with them?

We've invested about $50,000 on the first phase of work, which includes a foundation of a platform we've started to use, and we anticipate it will cost about the same for the next phase. 

What is the status of this engagement?

We've been working with them since April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first version of the software they built has already streamlined many internal workflows, allowing our team to start inputting work orders and tracking time. Our new ability to track the status of different projects in one place has significantly benefited different departments throughout the business. 

How did KDG | Kyle David Group perform from a project management standpoint?

They're very attentive, proactive about following up in communication, and dedicated to ensuring the software is running properly. Whenever we experience any bugs or issues, their team is quick to fix them, provide testing, or even go back to the drawing board when necessary.

What did you find most impressive about them?

They're very professional and bring a lot of great ideas to the table. They apply their expertise to help us avoid pitfalls, providing feedback where they can improve the product.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

I'd recommend working with them regardless of whether or not the scope of work has been clearly defined. They're good at guiding clients and providing advice on different solutions specific to the organization's needs. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They do a decent job of scheduling and meeting timeliness despite the many people involved.
  • 4.5 Cost
    Value / within estimates
    Although their prices increase from phase to phase, we're very happy with the value they provide.
  • 4.5 Quality
    Service & deliverables
    Their deliverables require minimal iterations.
  • 5.0 NPS
    Willing to refer
    I'd definitely recommend them.

Web Redesign for Financial Management Company

"Their communication and proactive project management sets them apart."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2018 - Apr. 2019
Project summary: 

KDG redesigned and developed a website, including content development.

The Reviewer
 
11- 50 Employees
 
Nazareth, Pennsylvania
Eric Nikles
VP of Advisor Relations, Keystone Financial Management
 
Verified
The Review
Feedback summary: 

KDG's web design and development services exceeded expectations. In addition to the quality of their work, they were also easy to work with overall. They were proactive about providing feedback, timely in their delivery, organized, and communicative throughout the process. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of advisor relations at Keystone Financial Management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG | The Kyle David Group?

Our website became inactive, so we needed a vendor to redesign and develop it to not only restore our online presence, but also to improve it. 

SOLUTION

What was the scope of their involvement?

KDG redesigned our website after meeting with us to go over our goals and challenges. In addition to design and development, they also created content and completely managed the project on their end. 

What is the team composition? 

I worked with a marketing manager, designer, and the assistant vice president of design.

How did you come to work with KDG | The Kyle David Group?

KDG purchased and moved into our former office space, so we already had a personal relationship with them. 

How much have you invested with them?

We spent less than $10,000 altogether.

What is the status of this engagement?

We worked together from December 2018–April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received a lot of great feedback regarding the new website, which more effectively tells our story. We definitely have a higher rate of customer satisfaction online now thanks to the improved layout and functionalities they implemented. 

How did KDG | The Kyle David Group perform from a project management standpoint?

They performed well above average, consistently tracking progress and staying in regular communication with us throughout the engagement. We spoke at least once a week and tracked milestones through Zoho Project. 

What did you find most impressive about them? 

Their communication and proactive project management sets them apart. They didn't let anything slip through the cracks and provided a lot of helpful feedback along the way. 

Are there any areas they could improve?

No, I can't name anything.

Do you have any advice for potential customers?

Come prepared with project goals and as much information as possible, so their team has a lot to work with. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Their services aren't cheap, but they provided a very high-quality end product.
  • 4.5 Quality
    Service & deliverables
    All deliverables met or exceeded expectations.
  • 5.0 NPS
    Willing to refer
    I'm very likely to recommend them to others.