What evidence can you share that demonstrates the impact of the engagement?
Through our new software, we increased our revenue-by-head by an enormous margin: 38%. They’ve created a phenomenal product that eases the administrative process for us and our agents. They were great through-and-through.
How did Kyle David Group perform from a project management standpoint?
Due to our specific business process, we hired an in-house product manager to oversee the project management. That way, the agents and the developing team could have a go-between. So, we only utilized their project management for the first 5–6 months of the engagement, but it was very smooth. We communicated via weekly video calls.
What did you find most impressive about them?
They’re excellent at architecting a great product. I really like the way that they’ve built the system, and the engagement itself was very educational. I learned things I wouldn’t have known if it weren’t for them.
Now, they’re even working with us to transition into having an in-house developer. They’re so helpful, and genuinely good guys.
Are there any areas they could improve?
I’d say that design isn’t their strongest suit. While they’re capable of building a powerful, sophisticated product, they could improve their visual design skills.
Since we’re a young and trendy company—and since great UX/UI seems to be an industry standard—we brought in a UI guy to design the frontend. While our software was for internal use and not customer-facing, I think they could benefit from hiring a great designer.
Do you have any advice for potential customers?
I’d go into the engagement with a plan. It helps to wireframe your desired requirements so you can stipulate what you want.