M6iT

Introduce your business and what you do there.

I’m the IT director at an engineering consulting firm. My role involves managing the company network and computing infrastructure and planning and designing our entire IT systems.

What challenge were you trying to address with M6iT?

We hired them as our partner with Microsoft 365.

What was the scope of their involvement?

M6iT handles all our Microsoft 365 support needs and also provides consulting services. Their tasks include management, desktop, and firewall support. We’ve purchased many services through them, such as our managed antivirus software and our Microsoft Azure account and infrastructures. 

The team has helped us convert our on-premises email system and exchange server to the cloud. They now manage our online hosting through Microsoft Azure. We have a retainer contract where we pay them a flat fee and have a certain number of hours of support time each month from them. After that, they bill us hourly. 

What is the team composition?

I’ve interacted with 5–6 teammates from M6iT, including consultants, account managers, the owner, and support staff. 

How did you come to work with M6iT?

I believe we found M6iT through a recommendation from someone at Dell. 

How much have you invested with them?

We’ve spent at least $200,000. 

What is the status of this engagement?

We started working with them in January 2018, and our engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

With M6iT, I work with people I trust, they get the work done in a good way, and I’m happy. 

How did M6iT perform from a project management standpoint?

They’ve performed very well from a project management standpoint. The team is very organized and takes the lead when necessary to get work done. Their communication is also very good; they have a good system and constantly communicate back and forth. They have a ticketing system through email submission, and they get back to us right away.

What did you find most impressive about them?

I’m impressed with M6iT’s availability and willingness to brainstorm solutions with us.

Are there any areas they could improve?

I have no complaints about them; they’re a good consulting service.

Introduce your business and what you do there.

I'm the CIO of a call center company.

What challenge were you trying to address with M6iT?

We hired them because we needed local support in the New York subsidiary.

What was the scope of their involvement?

M6iT manages our IT services both onsite and offsite. They purchase our hardware and install it for us, and sometimes they do setup for us. We've also asked them to find good suppliers in cybersecurity.

What is the team composition?

I work with their CIO and an account manager from their team.

How did you come to work with M6iT?

They were already working with us when I took my current position and decided to keep the partnership with them.

How much have you invested in them?

So far, we invest $50,000–$70,000 with them every year.

What is the status of this engagement?

We started working together in January 2014, and the engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They're a key partner in our IT migration, and their help has also been key for our needs with our telecom company.

How did M6iT perform from a project management standpoint?

They are very responsive; we aren't in the same time zone, but when I call them, they call me back within two hours. Also, if there is an issue locally onsite, they can work on it remotely or send a technician onsite quickly.

Regarding tools, we communicate through email, Microsoft Teams, or phone calls, depending on the situation.  

What did you find most impressive about them?

They have good knowledge of IT and good ideas when it comes to saving money.

Are there any areas they could improve?

I don't think there's anything they can improve on — this feels like a real partnership, and they're here when I need something.

Do you have any advice for potential customers?

Trust them; their team knows what they're doing and do what they say they will, which is important.

Introduce your business and what you do there.

I’m the president of a small business that offers cloud hosting, virtual private servers (VPS), web hosting, proprietary storage, cloud storage, gaming servers, and security services for websites, certificates, backups, redundancy, and more. Basically, we’re a cloud provider.

What challenge were you trying to address with M6iT?

We had issues with a lot of different things with our network infrastructure, so we needed professional help from the outside. First and foremost, we had issues with our security in the way we were using our firewalls, and we were suffering from network attacks.

What was the scope of their involvement?

We originally hired M6iT to help us get our network security issues under control. Once they solved those issues, I started using them for other projects and tasks related to automation and other IT decisions I had made.

Now, M6iT helps us optimize our security schema related to the work we do with virtual machine allocation and load balancing. They also support our automated processes when we provide services to clients. Whenever a client orders services and the server can’t accommodate those requests, M6iT helps us with a proprietary solution that helps our automation decide the best server to put it on.

What is the team composition?

I’ve worked with three members of M6iT’s team. One of them is our main point of contact, and he answers our calls and our questions. I’ve also worked with an IT office manager who helped me coordinate the automation and the network. Additionally, I’ve collaborated with the president.

How did you come to work with M6iT?

I found them through a Google search. I was looking for a local company in case we needed them to come over and install hardware for us. I had already reached out to various companies for help before finding M6iT. When I reached out to them, I really liked the way they responded to me. They seemed to be more competent than the other companies.

How much have you invested with them?

I’ve spent more than $10,000 so far. Our initial retainer contract cost $8,500, but we outgrew it quickly and started paying them for the additional projects they’ve helped us with.

What is the status of this engagement?

We started working in February 2022, and our engagement is ongoing. Currently, we’re discussing some business expansion maneuvers I’m really interested in, so our engagement will definitely continue in the future.

What evidence can you share that demonstrates the impact of the engagement? 

Since M6iT helped us change our automation, we’ve had almost a 20% increase in our productivity across the board. Specifically, we’ve seen an increase in our productivity regarding the time it takes us to get the services to the clients. Before working with them, it took us 30 minutes on average to provide clients with our services, but now, it takes us 10–15 minutes. Moving forward, we’re looking to optimize our times and decrease them until we reach an instant provisioning type of solution.

How did M6iT perform from a project management standpoint?

I would give M6iT’s project management a very high rating. They’re incredibly organized, and they know what they will do before arriving at our site. For our first onsite project, the person they sent had everything prepared and documented; he knew what he was going to do and the timeframe he had to complete the task. Still, whenever issues arise that they aren’t prepared for, they adjust very quickly, and they’re very responsive to our calls.

What did you find most impressive about them?

M6iT’s personal touch is outstanding. I’ve worked directly with their president, and he’s very personable. Other company presidents usually care about the money and hire people to do the work for them, but M6iT’s president is very knowledgeable, and he always knows what he’s doing.

Are there any areas they could improve?

I can’t think of anything M6iT could improve on.

Do you have any advice for potential customers?

If you have previous experience working with other IT companies, I can tell you that M6iT is very different. They offer a personal touch that you might find beneficial for your company.

Introduce your business and what you do there.

I’m currently the finance director of JAM 26 Hotels. The vendor has been working with us since the opening of the hotel in 2015. In September of 2019, the hotel went through a change of ownership, and the name was changed to The Tillary Hotel, which is owned by JAM 26 Hotels.

What challenge were you trying to address with M6iT?

As the organization went through changes, there were some challenges with our firewalls and IT security levels. We had challenges with maintaining our bandwidth, WIFI, and servers.

What was the scope of their involvement?

They offer IT services for our organization. This includes consulting on software, computers, and laptops. They have a monthly process to keep all of our IT systems up-to-date. If anything additional is needed, we’ll call them from time-to-time.

For example, during our last project, we needed 15 laptops with our updated software on them. They completed the laptops one-by-one within 3–4 days.

What is the team composition?

I usually call Jacob (Owner). But, I also work with two other of their employees from time-to-time.

How did you come to work with M6iT?

They’ve been working with the organization for the past five years. When I came along, I compared their services with other IT companies. Price-wise, they were a good value based on the services they provided. I also did some background checks on them. There were a few other clients using them, and I got good references about their services.

How much have you invested with them?

We’ve invested about $25,000 – $50,000 with the team.

What is the status of this engagement?

They began working with the organization in June of 2015, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Whenever there’s an upgrade, they’re very hands-on and keep us up to date. They don’t advise us on anything that’s crazy or high-priced. 

Whenever I need advice, Jacob gathers external documents, not through his company, to show why technology is best-fitted for us. I have another IT friend, and they always say that M6iT offers great prices for their services.

How did M6iT perform from a project management standpoint?

On a scale of 1–10, I would rate them an 8. They are excellent; nothing has gone wrong throughout our relationship. Whenever there is an IT issue, they’re very diligent and responsive. For example, when our WIFI was down and revenue was at stake, they brought us back on our feet within six hours (this involved implementing a new server).

What did you find most impressive about them?

In our industry, we have to be very diligent in attending to our guest’s needs. In return, M5iT’s responses are immediate. Looking at their success rate, I would definitely recommend them to other hotels, and I’ve done so already. 

Are there any areas they could improve?

I don’t think there’s anything they could improve.

Do you have any advice for potential customers?

Potential customers should definitely go ahead with them — they’re a great company to work with.

Introduce your business and what you do there.

I’m the assistant office manager at Foresight Theatrical, a general management company. A lot of the shows that are on Broadway, our company handles all of the business backend things. We hire company managers to manage the shows and handle the labor unions, as well as everything that comes along with running a show.

What challenge were you trying to address with M6iT?

Our company has been in this office building for almost 20 years and hadn’t worked with a true IT company before. The whole IT infrastructure was really outdated, wasn’t secure, and was causing a lot of network outages.

What was the scope of their involvement?

They reworked the whole infrastructure, setting up a new network for all of our computers. They redid our server and remounted and ran the wiring through the entire office. They’ve updated the Wi-Fi access points and things of that nature. They’ve also done a server migration into Microsoft 365 and updated all of the computer hardware in our office. 

What is the team composition?

Jacob (Founder) is our main point of contact. I’ve worked with 2–3 other people from that team. 

How did you come to work with M6iT?

Though my company started working with M6iT before I joined, I know they followed a recommendation from someone on our staff who had worked with them at another theatrical company.

How much have you invested with them?

Over the course of the years, it’s cost around $25,000. 

What is the status of this engagement?

The engagement started in August 2018 and is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Because we’re somewhat of a unique company and work on a theater schedule, there is always someone doing work. M6iT’s ability to do something huge like a server migration without there being a massive service interruption or any issues is a big success for us. 

How did M6iT perform from a project management standpoint?

Working with them has been great. They’re really responsive. Because it’s a bit of a smaller team I’ve been working with, it feels like a personalized experience; I know them by name. They’re quick to resolve something through a remote session or come on-site to troubleshoot that way, if necessary. 

They’ve been really great about managing the project. Usually, they’ll set a timeline and let us know the markers they plan to hit to stay on schedule. It’s easier for me that way because I’ll take that information and work within the company to make sure we’re in the right place. 

What did you find most impressive about them?

Their transparency is something I applaud them for. There is never a moment in which I don’t understand what’s happening or feel out of the loop. They are great at identifying an issue, explaining what needs to be done to solve it, and giving us the options of how to handle it. 

Are there any areas they could improve?

This is true of my experience with IT companies, in general, is that they’re quick to respond to the first thing you mention rather than waiting for the whole story to unfold. 

Do you have any advice for potential customers?

I've thought about this and don't really have anything that needs to be improved upon. They're quick to respond, happy to help, and are incredibly patient.

Introduce your business and what you do there.

I’m the general manager of a hotel.

What challenge were you trying to address with M6iT?

We needed urgent help in configuring some technical aspects of our business in preparation for the opening of our new hotel. They also helped in setting up our software and internet hosting.

What was the scope of their involvement?

It’s difficult to give a full scope of work, because they handled so many technical tasks, all from a remote environment. M6iT developed our reservation system, our accounting interface, and our sales system. They also configured our various protocols for receiving calls and housekeeping. They set up our internet and IP address, connected to our home offices all the way in Atlanta.

What is the team composition?

I worked directly with Jacob (Owner). He had an assistant, but I don’t know his name.

How did you come to work with M6iT?

They had an existing relationship with our ownership. We’ve worked with them in the past, so I decided to keep going forward with them.

What is the status of this engagement?

The work started in June 2019, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to their support, we were able to open a hotel on time, with all its technical processes figured out. They executed a wide scope of work well. They navigated complex tech issues, which was particularly impressive since they completed the tasks remotely. The team really stuck it out and showcased great tenacity.

How did M6iT perform from a project management standpoint?

The team lead maintained excellent communication. He was able to explain sophisticated technical processes in a way that I could understand. He was great at following up and maintained professionalism throughout the engagement.

What did you find most impressive about them?

I was impressed by Jacob’s mix of professionalism and personability. It was obvious that he cared about his work and was very responsive. He was always available to assist us with emerging issues.

Are there any areas they could improve?

No, I can’t really think of anything. He came into a rough situation and made it work.

Do you have any advice for potential customers?

If you want someone who is knowledgeable and professional but also cares about the quality of work, M6iT is the right partner for you. They’ll be able to break down what’s happening and communicate that in layman’s terms.

Introduce your business and what you do there.

Wunderkind is a company that currently has 750 employees spread across three offices. Most of our people are working remotely in the US and in Europe. We’re an Agency that uses its own software to service customers within the e-commerce and publishing industries. I’m one of the co-founders and I have been with the company for almost 11 years.

What challenge were you trying to address with M6iT?

We recently had to let go of a lot of people because of COVID-19, so our IT department is now only down to two people. The shift towards working remotely also presented a big challenge. With more of our customers moving towards e-commerce, however, our company slowly began to regain footing. We turned to M6iT to help us cope with the shift.

What was the scope of their involvement?

M6iT is helping us with three main things:

1. IT support - they are in charge of resolving tickets that our remote staff creates when they encounter issues or need access to certain servers or devices.
2. Automation - M6iT helps us leverage cloud technology to automate the onboarding procedure. They also structure a system where all of the people from our company could access cloud-based software and tools such as G Suite.
3. Provision of work units - the third thing their team helps us with is the process of issuing laptops and equipment to new hires and employees. They make sure that the units are working properly prior to being shipped out to the user. The installation of antivirus software and different office tools are also part of their responsibilities. 

Apart from those, the M6iT team also helps us with vendor management. This entails getting better prices for software, negotiating discounts for bulk purchases, and liquidating old equipment. We’ve recently asked for their assistance in setting up a new WiFi network in our newest office as well. 

There is at least one M6iT employee working in our office every day, training our internal team and helping with the interview process. They also offer remote support services from their own offices.

What is the team composition?

Our main point of contact from M6iT is Jacob (Managed Services Specialist). The number of people we work with depends on the volume of tickets that we receive and how many new hires we have in one wave. On average, however, there are about five members who help on-site and three who support us remotely.

How did you come to work with M6iT?

M6iT was referred to me. I chose to work with them because their mindset aligned with what I wanted to do in our company.  They were also very well priced compared to other vendors. 

How much have you invested with them?

Having spent $50,000 a month for a whole year, we come to a total of $600,000.

What is the status of this engagement?

We started working with them in September 2020 and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re highly satisfied with the support that M6iT provides us. We’re able to resolve tickets at a good pace. Our post-ticket-resolution survey reveals that they’re doing well so far. I have begun recommending them to some companies because their service is so good. 

How did M6iT perform from a project management standpoint?

We use Atlassian and Jira’s service desk and communicate via email or phone. Jacob is always very quick to respond and follow up. He represents our company well when negotiating with external lenders, and it’s as if he is really a part of our organization. 

What did you find most impressive about them?

The best part about working with M6iT is that they genuinely care about their work. They do their best at whatever we hand to them, whether it be an unresolved ticket or a project. The team really likes to do the work themselves even though they’re contractors. 

Are there any areas they could improve?

M6iT could hire more people to keep up with our rapid growth. 

Do you have any advice for potential customers?

My advice is to allow M6iT to do their job. Don’t restrain them to your mindset. Their team will bring in solid expertise and a lot of experience that could help you and your business, so I suggest that you keep your mind open to their ways of doing work.  

Introduce your business and what you do there.

I’m the owner of Bond Theatrical Group. We’re a tour booking and marketing company that focuses on live entertainment, specifically touring Broadway.

What challenge were you trying to address with M6iT?

Along with our central office in New York, we have employees all over the country who need access to our server. We hired M6iT to provide support to our IT infrastructure.

What was the scope of their involvement?

M6iT created a system in SharePoint, which we were all using. As employees started to shift to working remotely, the team did a thorough analysis and recommended Dropbox. They’ve handled all elements of the migration to Dropbox remotely, including getting all of our remote employees set up on it. We’re almost done moving all of our files over.

What is the team composition?

We work in close contact with Jacob (Founder), and I’ve been in contact with two others. Beyond them, there’s a larger team available to support. 

How did you come to work with M6iT?

We met them through another colleague years ago, when our original proivders weren’t working out. They revamped our system in a way that was incredible, so when we had the need for this project, we reached out to them again.

How much have you invested with them?

We’ve spent between $5,000–$10,000.

What is the status of this engagement?

We’ve been working together on this project since June 2020, but our business relationship goes back to 2016.

What evidence can you share that demonstrates the impact of the engagement? 

The work we do can change in real time, so if everything isn’t 100% accurate, it can really throw us off. The system M6iT put in place ensures that we never have those types of problems anymore. The team made it really easy to work with, and they started us up on it in a way that was both cost-effective and accessible.

The ease and speed with which the new system was implemented was fantastic. The team has provided excellent support to anyone who needs it, and it’s changed the way we all work. Now, none of my employees have to waste time dialing in by VPN. It’s improved our ability to check in with and update clients more quickly and saved us all a huge amount of time.

How did M6iT perform from a project management standpoint?

The team performs very well. Their communication and ability to meet deadlines are great.

What did you find most impressive about them?

I’m most impressed with the care M6iT shows us as a client. The care and the expertise they bring are two factors that really set them apart. Our business can’t function without our IT functioning at the highest level, and the team really understands that and takes it to heart when they deliver solutions.

Are there any areas they could improve?

Honestly, I have no complaints.

Do you have any advice for potential customers?

Don’t have a closed mind when they make suggestions; listen to their reasons and make sure you haven’t already made up your mind before hearing their advice.

Introduce your business and what you do there.

I am the director of business operations for a booking group. What we do is take Broadway shows and put them on national tours by helping to book, produce, and manage the shows.

What challenge were you trying to address with M6iT?

We moved offices a couple of years ago when we joined those three different agencies into one building sharing the same IT infrastructure. Their team helped to develop and execute the plan for our new network system that allowed those three agencies to exist together.

What was the scope of their involvement?

Throughout the entire planning phase, they came and contributed to our weekly meetings with architects, builders, people for cabling, and even the alarm system. The team did a lot to support the move, all with the goal of implementing a new server and entire IT infrastructure that worked with the design of the building and didn’t have to be designed around it.

It really isn’t our industry at all, so after they sent us a proposal and we reviewed what we needed and what we didn’t, they did everything they needed to make sure that we were going to be successful. Even after the actual build process, they helped us move all of our equipment, including personal computers, into the new space and installed everything over the weekend once they got there.

What is the team composition?

Jacob (Owner) was our main point of contact for all of the work, but we also worked with another member of their management team in all of the meetings and another teammate who actually helped to set up the hardware like servers and computers and printings and phones.

How did you come to work with M6iT?

Jacob had been our ongoing IT manager when we were separate companies, so he played a huge role in bringing us together and helping to make that transition as seamless as possible.

What is the status of this engagement?

The plans for the move started around October 2016 and wrapped up in July 2017.

What evidence can you share that demonstrates the impact of the engagement?

The impact of not having to worry about the success of the move for our company was an unbelievable relief. They were present and involved in every single step and gave us complete confidence that they were taking care of every potential issue we might have faced.

On top of all of that, there were no issues with the infrastructure itself either. We had no hiccups during setup, and once we moved in, everything worked the way that it needed to from the start. Three years down the line, we still haven’t had any issues with any of the work that they did.

How did M6iT perform from a project management standpoint?

We really handed them the reins on project management and gave them our basic deadlines that needed to be met. From there, they were incredibly sensitive in planning their work to meet those needs, and made sure that they arrived to things early, had everything they needed to do the work, and made sure we knew what we needed to continue our work seamlessly as well.

Their team also worked with other vendors to bring them in for help where it was needed so that we didn’t have to be managing a lot of different relationships at once. They would find us three vendors and have proposals sent to us so that we could choose from them, and it just took so much weight off of us throughout the entire process.

What did you find most impressive about them?

Their team participated in discussions that weren’t even as strictly related to them just so that they would fully understand how the building was going to be laid out so that they could best do their part of the job in turn. The IT system that we have now is woven through the structure of the building rather than patched on top of it because it was a full part of the process.

It was an amazing experience for us to be a part of just by having comfort in the knowledge that they were on top of everything. They consistently went above and beyond the scope of their work to make sure that we were getting the best deals in each area of the service we were setting up. The level of service they provide really makes you feel like you are their only client.

Are there any areas they could improve?

Of course, nobody’s perfect, but in working with them there really are so many pros that you almost don’t even notice any cons. Even one thing I thought was an issue, on a day where they took 30 minutes to respond to a message instead of their usual 10 or 20, I had to step back and realize was just me being used to their incredible service and not an actual deficiency.
If I had to name one thing, I think it could be that

Do you have any advice for potential customers?

Just be clear about what you want and what you expect from them from the beginning. Once you’ve done that, allow them to do their job without constantly interfering, and things will go smoothly. If allowed to do it their way, they’re going to get it done.

Introduce your business and what you do there.

We’re a real estate developer, working in the New York tri-state area. I’m the manager of sales and escrow as well as the correspondent for IT needs at the company.

What challenge were you trying to address with M6iT?

We don’t have an IT team, so we hired them as a third-party IT consultant for our day-to-day operations.

What was the scope of their involvement?

They’re our managed service provider. The main scope of their work has involved WiFi and firewall setups for our new location. They set up these products to ensure our sales team can do business with our high net worth customers in a secure manner. We’ve also counted on them to network locations to ensure our residents have the ability to connect to WiFi seamlessly wherever they are in the building. 

Sometimes, they also provide technical support for software, hardware, computer setups, and installations on an as-needed basis. 

What is the team composition?

I work primarily with Jacob (Owner) and two other resources that assist us with day-to-day tech support. Jacob coordinates bigger projects. 

How did you come to work with M6iT?

They were recommended to our former division president. We reached out to them after we experienced some IT trouble and WiFi failures on our end.  

How much have you invested with them?

Our monthly invoices range from $800–$1,600. We’ve also engaged them for two network setup projects, which cost $10,000–$20,000 each.  

What is the status of this engagement?

We’ve been working with them since about January 2016.

What evidence can you share that demonstrates the impact of the engagement?

Whenever we have a need from our back-of-house office, we can always get ahold of their support team immediately. Even for non-urgent matters, they typically email us back within an hour. We’re never troubled by our IT needs during the workday. They’re a very productive team.  

How did M6iT perform from a project management standpoint?

Our project involving making WiFI available to tenants was urgent, and they were able to meet us with a very quick turnaround time. Residents experienced less than a week of downtime in total. Jacob had his team on the problem almost immediately after we signed the proposal, which was a relief. We communicated through a ticketing system and email. When tickets are closed, they always reach out to let us know if there are outstanding issues. Their system is flawless. 

What did you find most impressive about them?

Their honesty was important. It was clear that they wanted what was best for our company throughout the project. 

Are there any areas they could improve?

Their response time is great, and I can’t think of anything they could improve upon. 

Do you have any advice for potential customers?

They’re engaged and hands-on. Companies won’t ever be left hanging while communicating with them.