M6iT

Introduce your business and what you do there.

Wunderkind is a company that currently has 750 employees spread across three offices. Most of our people are working remotely in the US and in Europe. We’re an Agency that uses its own software to service customers within the e-commerce and publishing industries. I’m one of the co-founders and I have been with the company for almost 11 years.

What challenge were you trying to address with M6iT?

We recently had to let go of a lot of people because of COVID-19, so our IT department is now only down to two people. The shift towards working remotely also presented a big challenge. With more of our customers moving towards e-commerce, however, our company slowly began to regain footing. We turned to M6iT to help us cope with the shift.

What was the scope of their involvement?

M6iT is helping us with three main things:

1. IT support - they are in charge of resolving tickets that our remote staff creates when they encounter issues or need access to certain servers or devices.
2. Automation - M6iT helps us leverage cloud technology to automate the onboarding procedure. They also structure a system where all of the people from our company could access cloud-based software and tools such as G Suite.
3. Provision of work units - the third thing their team helps us with is the process of issuing laptops and equipment to new hires and employees. They make sure that the units are working properly prior to being shipped out to the user. The installation of antivirus software and different office tools are also part of their responsibilities. 

Apart from those, the M6iT team also helps us with vendor management. This entails getting better prices for software, negotiating discounts for bulk purchases, and liquidating old equipment. We’ve recently asked for their assistance in setting up a new WiFi network in our newest office as well. 

There is at least one M6iT employee working in our office every day, training our internal team and helping with the interview process. They also offer remote support services from their own offices.

What is the team composition?

Our main point of contact from M6iT is Jacob (Managed Services Specialist). The number of people we work with depends on the volume of tickets that we receive and how many new hires we have in one wave. On average, however, there are about five members who help on-site and three who support us remotely.

How did you come to work with M6iT?

M6iT was referred to me. I chose to work with them because their mindset aligned with what I wanted to do in our company.  They were also very well priced compared to other vendors. 

How much have you invested with them?

Having spent $50,000 a month for a whole year, we come to a total of $600,000.

What is the status of this engagement?

We started working with them in September 2020 and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re highly satisfied with the support that M6iT provides us. We’re able to resolve tickets at a good pace. Our post-ticket-resolution survey reveals that they’re doing well so far. I have begun recommending them to some companies because their service is so good. 

How did M6iT perform from a project management standpoint?

We use Atlassian and Jira’s service desk and communicate via email or phone. Jacob is always very quick to respond and follow up. He represents our company well when negotiating with external lenders, and it’s as if he is really a part of our organization. 

What did you find most impressive about them?

The best part about working with M6iT is that they genuinely care about their work. They do their best at whatever we hand to them, whether it be an unresolved ticket or a project. The team really likes to do the work themselves even though they’re contractors. 

Are there any areas they could improve?

M6iT could hire more people to keep up with our rapid growth. 

Do you have any advice for potential customers?

My advice is to allow M6iT to do their job. Don’t restrain them to your mindset. Their team will bring in solid expertise and a lot of experience that could help you and your business, so I suggest that you keep your mind open to their ways of doing work.  

Introduce your business and what you do there.

We’re a sunglass manufacturing company that sells to retail stores across the country. We also sell custom jewelry and various accessories. I’m the office manager.

What challenge were you trying to address with M6iT?

They helped us with our IT systems.

What was the scope of their involvement?

They’re responsible for setting up our emails and troubleshooting any problems our team encounters with the internet. Anything to do with computers or software, they support us. That includes handling new user accounts, data storage, and security of our information. 

Their technicians have come on-site to fix things but can also log into someone’s computer remotely to troubleshoot a problem. 

What is the team composition?

We work with 5–6 different people from their company. 

How did you come to work with M6iT?

We were referred to them through a mutual friend. I interviewed their team and multiple other companies. Their price was good and I liked the representative I spoke with. I only heard good things from their references, so we decided to hire them. 

How much have you invested with them?

We’ve spent about $25,000 so far. 

What is the status of this engagement?

We’ve been working with them since September 2020.

What evidence can you share that demonstrates the impact of the engagement?

All of my employees are happy with the quality of their work relative to the other IT team we worked with previously. So far, they’ve done a very good job.  

How did M6iT perform from a project management standpoint?

They were very good at meeting deadlines.

What did you find most impressive about them?

Their response time and professionalism stood out. The overall value for their service is very good. 

Are there any areas they could improve?

We’re satisfied with their work. 

Do you have any advice for potential customers?

Do your due diligence and be open with them. They’ll do what they can to help service your account.

Introduce your business and what you do there.

I’m the president of Fab Asia International, Inc., a wholesale apparel business. We work with different wholesalers and importers that carry their own brands. We produce their goods in Southeast Asia and then handle shipping. Our company is based in New York.

What challenge were you trying to address with M6iT?

I wanted to upgrade and migrate the company’s email system from our current provider. Our web domain was with GoDaddy, but a third-party was managing our email system. My inbox was filling up very quickly. Additionally, a lot of my emails weren’t being received by the intended parties, or they were going to junk. 

The migration was also prompted by the pandemic; I needed to set up my staff to work remotely.

What was the scope of their involvement?

M6iT migrated our email to Office365. They bought equipment for our office and trained me on how to use Microsoft Teams.

What is the team composition?

I’ve worked with 3–4 people from M6iT, including the owner of the company, who was heavily involved.

How did you come to work with M6iT?

I was referred to them by my CPA, who’d hired them to switch over from the same email company I was using. He told me that M6iT was very accessible, and their services were great.

M6iT’s owner was kind enough to come to our office and see our setup and what our needs were. I had a big conference room table, so we were able to have a socially distanced meeting. He gave me a few options and didn’t push me into a sale. That was especially nice during these pandemic times, when everyone’s trying to get business to stay afloat.

How much have you invested with them?

The total so far is north of $5,000, but not exceeding $10,000, including the equipment I’m getting.

What is the status of this engagement?

I started working with M6iT in August 2020, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement?

The migration M6iT did for me and my colleagues was seamless. I previously used WhatsApp to schedule meetings. Now that I’m using Office365, I can set up meetings with multiple people without even having to send text messages. Microsoft Teams is much more efficient than having WhatsApp or Skype video calls. I can also set up international meetings through Teams.

I have more space in my inbox now, and I’m working more efficiently. Before, I continuously had to go into my inbox and delete all of my old emails.

How did M6iT perform from a project management standpoint?

Even since they completed the migration, their support team has been extremely responsive to any issues I have. I just submit a ticket, and they send an automatic ticket response confirming receipt. Then, someone gets on the phone with me. Working with them has been a seamless process.

Their service and response times have been very good for me. For instance, I’ve been traveling with my MacBook, and I reached out to them just yesterday to help me set up a desktop PC. We had a Teams meeting and spoke for about 30 minutes.

When they migrated everything, my contacts and calendars weren’t syncing. M6iT gave me a ticket number, and one of their support staff remotely connected to my computer and fixed the issue. I also had an issue that required one of their team members to come to my office. They arrived on time, and they did the job within the estimated time. 

My business is also built on customer service, so when I see that from someone else, it goes to show that my time is important to them. That’s valuable to me.

What did you find most impressive about them?

Their service, speed of response, and competitive pricing set them apart. M6iT is competitively priced, and their service has been beyond exceptional.

Are there any areas they could improve?

I’m fairly new to them. I’ve only been a customer for approaching six months. I don’t see anything for them to improve right now, but I’m sure there will be something down the line.

Do you have any advice for future clients of theirs?

M6iT responds very well when they know what the client’s needs are. I didn’t know what my needs were, so they shared some options with me. It’s also important to have a budget in mind.

Introduce your business and what you do there.

We’re a real estate developer, working in the New York tri-state area. I’m the manager of sales and escrow as well as the correspondent for IT needs at the company.

What challenge were you trying to address with M6iT?

We don’t have an IT team, so we hired them as a third-party IT consultant for our day-to-day operations.

What was the scope of their involvement?

They’re our managed service provider. The main scope of their work has involved WiFi and firewall setups for our new location. They set up these products to ensure our sales team can do business with our high net worth customers in a secure manner. We’ve also counted on them to network locations to ensure our residents have the ability to connect to WiFi seamlessly wherever they are in the building. 

Sometimes, they also provide technical support for software, hardware, computer setups, and installations on an as-needed basis. 

What is the team composition?

I work primarily with Jacob (Owner) and two other resources that assist us with day-to-day tech support. Jacob coordinates bigger projects. 

How did you come to work with M6iT?

They were recommended to our former division president. We reached out to them after we experienced some IT trouble and WiFi failures on our end.  

How much have you invested with them?

Our monthly invoices range from $800–$1,600. We’ve also engaged them for two network setup projects, which cost $10,000–$20,000 each.  

What is the status of this engagement?

We’ve been working with them since about January 2016.

What evidence can you share that demonstrates the impact of the engagement?

Whenever we have a need from our back-of-house office, we can always get ahold of their support team immediately. Even for non-urgent matters, they typically email us back within an hour. We’re never troubled by our IT needs during the workday. They’re a very productive team.  

How did M6iT perform from a project management standpoint?

Our project involving making WiFI available to tenants was urgent, and they were able to meet us with a very quick turnaround time. Residents experienced less than a week of downtime in total. Jacob had his team on the problem almost immediately after we signed the proposal, which was a relief. We communicated through a ticketing system and email. When tickets are closed, they always reach out to let us know if there are outstanding issues. Their system is flawless. 

What did you find most impressive about them?

Their honesty was important. It was clear that they wanted what was best for our company throughout the project. 

Are there any areas they could improve?

Their response time is great, and I can’t think of anything they could improve upon. 

Do you have any advice for potential customers?

They’re engaged and hands-on. Companies won’t ever be left hanging while communicating with them.

Introduce your business and what you do there.

I’m the founder of cmplte.com. We provide small businesses in New York City with a business phone service. We also provide business-owned systems as a voiceover IP service provider. We aim to give businesses reliable, hands-on support.

What challenge were you trying to address with M6iT?

M6iT has been a partner of ourselves, helping with our growth. We’ve steadily added employees to our team, becoming a full-enterprise. They’ve been a core partner in that growth.

What was the scope of their involvement?

We’ve worked with them on a couple of projects. The first would be moving from G-Suite over to Office365 for email communication. We also had to move our Slack communications over to Teams. We were able to leverage their skills in-house in Office365 to develop our VoIP integration, which is now one of our products.

Once we migrated into Office365, we created different OneDrive systems for all of our files. Once COVID-19 hit, we were able to migrate into Azure to assist with our employees working remotely. They continue providing us with support to manage and deploy Microsoft services.

Our engagement comes down to a lot of their team scoping out the work and then coming to us with a deliverable that’s ready to go.

What is the team composition?

We’ve worked with three to four different people on the technical side, but we’ve almost worked exclusively with Jacob (President) on the project management side.

How did you come to work with M6iT?

I’ve been working with them for several years now. My original conversations with them were not about doing work, but forming a partnership to allow us to work together.

How much have you invested with them?

We’ve spent between $15,000–$20,000.

What is the status of this engagement?

For this project, we started working with them in early February 2020, and then it began wrapping up at the end of March 2020. Because of updates and support, I’d consider it an ongoing engagement.

What evidence can you share that demonstrates the impact of the engagement?

A lot of our services wouldn’t be possible without their expertise. Being able to come in and see that everything was working was a big plus while working with them. When we have a challenge or need something done, those conversations with them are worth every penny.

At the end of the day, I’ve worked with a lot of different companies. M6iT wants to see businesses grow. They work in a way that reminds me of our in-house culture, which is completely hands-on and proactive. Over time, they’ve referred us, and we’ve referred them.

How did M6iT perform from a project management standpoint?

For us, it was great. We were pretty much ahead of schedule on everything. Even when I threw them a curveball to change the work scope, they were still able to deliver everything quickly. The team exceeded everything I hoped for.

What did you find most impressive about them?

The team at M6iT is big enough to get a complex project done. We had a lot of different documents, which was quite overloaded for us. Despite that, their side was able to get everything done correctly. That distinguishes them from others in the market. Businesses have to be large enough to handle any kind of project but still, have to be small enough to care.

Are there any areas they could improve?

I wish we could talk a little bit more about what else we can do, but I think that’s a result of how busy they’ve been. But in the future, I’d like to have that continued conversation with them. Some attention to that would be good.

Do you have any advice for potential customers?

Be open and transparent. A natural tendency that I see with my customers is hesitation. Don’t be unsure when working with them. If you’re not clear, somethings might come up. It will create a better scope of work and fewer surprises. Even though I love working with them, I did have a few reservations, ending up biting us. Be open about everything you think is relevant.

Introduce your business and what you do there.

I’m a general contractor.

What challenge were you trying to address with M6iT?

I engaged with them because I got hacked and phished. The hacker sent false money wiring instructions to one of my clients.

What was the scope of their involvement?

M6iT helped me with all of my cybersecurity initiatives. They told me what to download and what kind of security software I needed. Their team helped me learn how to identify phishing and hacking as well as what to do once I’ve been phished. They consulted me on using the cloud and backing up all of my essentials on there. Other services included IT, software, and data compartmentalization.

What is the team composition?

I worked with 3–4 team members, including the owner, consultants, and engineers.

How did you come to work with M6iT?

I was referred to them.

How much have you invested with them?

I invested about $20,000.

What is the status of this engagement?

The engagement ran from June–July 2018.

What evidence can you share that demonstrates the impact of the engagement?

M6iT was very helpful, useful, and resourceful. They took their time and were problem solvers.

How did M6iT perform from a project management standpoint?

We communicated through text messages, emails, and phone calls. They based everything on my availability. They were great at scheduling and meeting deadlines.

What did you find most impressive about them?

They didn’t play around, they got straight to the point. After being hacked like that and considering all the money that was involved, I was in a state of shock. They helped me fix it and move on. The owner was brilliant in handling my situation.

Are there any areas they could improve?

No, there’s nothing. They were saviors, I have nothing bad to say.

Introduce your business and what you do there.

I run a small theatre production company with an assistant and interns. 

What challenge were you trying to address with M6iT?

They were hired to set up my network and computers for the company.

What was the scope of their involvement?

They've helped make IT easy to deal with. For instance, they synced my work across my laptop, home computer, phone, and my assistant’s work computer. Their work setting up my systems took the most time, which was handled completely on-site. They correct issues on an ongoing basis remotely. Through a Microsoft Office 365 migration, they set up Outlook and other Microsoft products across all of my computers.  

What is the team composition?

I work directly with Jacob (Managed Service Provider) and a number of support technicians. There was also an account manager assisted to us, functioning in a remote capacity. 

How did you come to work with M6iT?

One of the companies that worked in my office building was using their services several years ago. Because they were often in the office, I got to know them personally. They received high marks from their client at the time, too. I trusted them and didn’t feel the need to interview another partner option. 

How much have you invested with them?

In total, we’ve spent between $25,000–$30,000.

What is the status of this engagement?

We’ve been working with them since January 2016.

What evidence can you share that demonstrates the impact of the engagement?

I've liked working with them so much in an office setting that I later hired them to handle the IT setup in my personal apartment. They’re very responsive, able to take action on issues quickly after we reach out. When there are issues with computers, they’re helpful and smart. They take the time to explain technical issues to me in layman’s terms. I feel taken care of and supported.  

How did M6iT perform from a project management standpoint?

Jacob and the whole team have done a great job communicating and abiding by deadlines. We've communicated mainly over email, text, and phone calls. 

What did you find most impressive about them?

Their response time, follow-through on tasks, and ease of collaboration have stood out. 

Are there any areas they could improve?

I’m very pleased with their work overall. 

Do you have any advice for potential customers?

I forged a relationship with them early and think that it’s helpful to build a real working relationship with the team.

Introduce your business and what you do there.

I’m a business and bookkeeping specialist for a general management agency. We provide full-service general management for Broadway shows.

What challenge were you trying to address with M6iT?

After we moved offices, we needed help moving our technology and IT system as a whole over to our new location. M6iT supported us with that move.

What was the scope of their involvement?

After M6iT helped us move our computers, tech, and WiFi to the new location, it became clear they were a great company. We decided to set up a virtual server, so all our different Broadway shows across the nation could have access to one server. The goal was to keep all our files together, so companies didn’t have to send files back and forth. M6iT helped us set that server up. 

What is the team composition?

I’ve worked with Jacob (President & Co-Founder), who’s been the point person throughout our engagement. There were about two or three other people during the server setup who were in and around the office working with Jacob at the time. 

How did you come to work with M6iT?

They had been working with another company in our office for a long time, so we knew of them. They were highly recommended, and we had a good relationship with them. 

How much have you invested with them?

We’ve spent between $20,000–$30,000.

What is the status of this engagement?

Our engagement has been ongoing since August 2018.

What evidence can you share that demonstrates the impact of the engagement? 

Every single company we work with needs to have access to working tech at all times in order for the shows to function properly. Any time there’s any hiccups in the tech, M6iT is there to fix it, often fixing the problem within hours. To be able to expect service like that from them and get it is awesome. 

How did M6iT perform from a project management standpoint?

They’ve performed really well. M6iT is extremely transparent. I have a very personal relationship with Jacob, so I know I can always reach out to him if I have an issue, and he’ll divert it to the right people.

Even if I don’t go through Jacob, everyone on his team is incredibly friendly and helpful. Everything with M6iT has been incredibly easy. 

What did you find most impressive about them?

I’m most impressed by their response time. Anytime I can’t log onto a VPN, I can reach out to them and they’ll respond immediately and have it back on and running within that same day. That service has been really valuable to me.

Are there any areas they could improve?

Their billing service could have room for improvement. Sometimes the bills that come in can be a bit confusing, but it’s not the end of the world, and sometimes the fault might lie with me.

Do you have any advice for potential customers?

Ask what the best procedures are in order to get the most out of M6iT.

Introduce your business and what you do there.

I’m the senior office manager at RWS Entertainment Group. We’re a live production company that provides entertainment at various locations and services.

What challenge were you trying to address with M6iT?

Our tech infrastructure was flawed. M6iT has provided IT support to make us more efficient.

What was the scope of their involvement?

M6iT came in and rebuilt our tech infrastructure to streamline our efficiency. They migrated us over from PCs to Macs. They introduced us to JAMF, which has expedited our office management procedures. They very recently came into our office to set our new internet up.

What is the team composition?

Jacob has been my main point of contact who I talk to on a recurring basis. I engage with various tech teammates when I submit a request, and they’ve all been very helpful.

How did you come to work with M6iT?

A former employee of ours was introduced to them and invited them to give us a pitch. That employee knew that we needed a new upgrade since we were growing so much. We love Jacob’s pitch, and it’s been smooth sailing ever since.

How much have you invested with them?

We’ve spent somewhere in the ballpark of $50,000 – $100,000.

What is the status of this engagement?

They took over in January 2019 and have continued to handle our tech needs.

What evidence can you share that demonstrates the impact of the engagement? 

The biggest goal we have is to minimize the amount of downtime we have. M6iT ensured a seamless switchover from our old tech infrastructure. They worked together with our old IT company and smoothed over that potentially awkward transition. I’ve been amazed by their professionalism and attention to detail. They have a clear commitment to client happiness, which is really valuable.

How did M6iT perform from a project management standpoint?

They’ve excelled at meeting deadlines. Whenever I put in a ticket request, they usually answer in 30 minutes. Their resolution turnaround is almost always instant.

What did you find most impressive about them?

I’d highlight their professionalism and commitment to client retention.

Are there any areas they could improve?

There are rare occasions when I have an important issue that needs to be addressed ASAP, and I’ll call someone, but there might not be a teammate readily available. I don’t fault them for this, though, because we’re not the only company they’re dealing with. I can’t think of anything else, because they really are an excellent company and they usually get back to me immediately.

Do you have any advice for potential customers?

Trust what they say to do. Give them the correct information and listen to their recommendations. It’ll ensure a seamless process (and minimal downtime) if nothing gets in their way.

Please describe your company and your position there.

I am the founder and editor of iLovetheUpperWestSide.com, a blog and news site about NYC's Upper West Side neighborhood.

For what projects/services did your company hire M6iT?

We use M6iT for our cyber security and cloud services consulting. Especially for our website and web servers

What were your goals for this project?

Taking the load off our hands and creating a more seamless process.

How did you select M6iT?

They were referred to us but another company we share on the floor. They came highly recommended. With technology you need the right company, honest since they control everything. We made the right choice.

Describe the project in detail.

Hired M6iT to help us build our web servers, migrate from one vendor to another. Build our MAC network and implement security.

What was the team composition?

Client support mainly, anyone I call can help me.

Can you share any outcomes from the project that demonstrate progress or success?

they communicate well. we review the scope of work multiple times, review cost and once we agreed they got working on it. Gave updates on any issues as they came to keep us in loop but it was great to have them handle everything A-Z.

How effective was the workflow between your team and theirs?

Seamless communication at all times!

What did you find most impressive about this company?

I like them because they are honest, to the point. They never try to up sale anything to us. Really do thing we care. I mean we know they will do what is best us and to me that is important. We can trust their expertise and once we give them something, they handle it from A-Z.

Are there any areas for improvement?

Nope!