Integris

Introduce your business and what you do there.

I’m the legal administrator of Hanft Fride, a law firm.

What challenge were you trying to address with Integris?

Due to our company's growth, we wanted to outsource our IT needs to another company.

What was the scope of their involvement?

Integris has been our IT services provider for more than 20 years; we’ve purchased hardware and software from them, and they host our servers, take care of our internet security, and manage our licensing.

What is the team composition?

We’ve worked with a handful of people from their team, including Erin (IT Client Success Manager), who is my main point of contact.

How did you come to work with Integris?

They reached out to us when we were looking for computers to buy.

How much money have you invested in this partnership?

So far, we’ve spent around $5 million with them.

What is the status of this engagement?

We started working together in January 1999, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’ve kept us running in great shape; we’ve had hiccups along the way like anyone else, but they’ve solved them quickly. Also, the internet service we get from them is great.

How did Integris perform from a project management standpoint?

They perform well with project management; they assign a team to us every time we have a project together, and they manage the logistics and planning of the task. Integris is also good with communication; we use emails, phone calls, meetings, and their ticketing system.

What did you find most impressive about them?

Their organization within their team enables them to have experts in all their areas — if I need something, they connect me with someone who knows exactly what I need.

Are there any areas they could improve?

They’ve overcome the challenges that have arisen throughout the project, but everything has been good recently.

Do you have any advice for potential customers?

Reach out and start a conversation with them and see if what they offer matches what you need; they have a wide spectrum of services, even things people don’t think about.

Introduce your business and what you do there.

I’m the VP of finance and administration for Matsuura Machinery USA. 

What challenge were you trying to address with Integris?

Integris has done many things for us, including a long-term business IT strategy that fits our budget and goals. 

What was the scope of their involvement?

Integris utilize new technologies at various points in time. For example, they’ve upgraded our network infrastructure in 2016. They’ve also reconfigured our wireless network. In 2020, we switched to a hosted server environment. In between those major projects, they did miscellaneous projects. All of these projects have involved setting up new user PCs. They also do hardware upgrade support as needed. 

Moreover, they offer a combination of on- and off-site services. Initially, they assigned a regular site personnel in our office. As we’ve progressed into new systems, we’ve started using their online support ticketing system on top of their on-site support. 

What is the team composition?

The team composition varies per project, but we often work with senior-level people from their team. We also collaborate with project managers. 

How did you come to work with Integris?

Back in 2013, we were searching for an ERP system and were referred to Mark (Founder). That started our conversations, and they bid for our project at that time. That was the start of our engagement. 

How much have you invested with them?

We’ve invested around $1.1 million. 

What is the status of this engagement?

We started the engagement in August 2013, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

We don’t use success metrics when it comes to IT, but we’ve held Integris to high standards and measures of performance. In terms of the usability of the systems they’ve proposed, they meet and exceed the goals we set. 

How did Integris perform from a project management standpoint?

Integris’ project management has been great. Whenever they develop a project plan, they collaborate with us and have regular meetings throughout the project, depending on its length. At the end of each project, they create a summary and come back to us to discuss our experience and whether or not we met our objectives. 

To communicate, we send maintenance tickets online. For project meetings, we do video conferences through Microsoft Teams. We talk over the phone as needed. 

What did you find most impressive about them?

Integris has become a partner for our company. We’ve had a long-term relationship, and they’ve supported us well over the years. They listen and match their services to our expectations and budgets. For that reason, we’ll most likely stay with them. 

Are there any areas they could improve?

I’m a firm believer that there’s always room for improvement somewhere. We can always work on having better communication between our teams. On our side, we can work better on defining the project, while their team can work better on defining what our expectations should be. Nonetheless, they’ve done well in all areas of communication with us. 

Do you have any advice for potential customers?

Look at the level of services that Integris offers versus other teams. The professional involvement their staff can offer over the years is also important. 

Introduce your business and what you do there.

I am a manager at a financial advisory firm. 

What challenge were you trying to address with Integris?

We brought on Integris six years ago to be our IT vendor. 

What was the scope of their involvement?

Integris is our exclusive IT vendor, providing on- and off-site services. Their team handles all of our product licensing and renewals and software maintenance for our machines and security systems. Integris also manages all new IT projects. We’ve had 2–3 overhauls to update our computers and compliance security throughout our partnership. They’ve also provided several recommendations for web design agencies. 

What is the team composition?

We work with 5–6 teammates from Integris, including sales and renewals teammates, and a team staffs the help desk. 

How did you come to work with Integris?

Stephen (Regional Director of Sales) contacted us to start a partnership.  

How much have you invested with them?

We invest around $150,000 a year with Integris. 

What is the status of this engagement?

Our partnership with Integris began in April 2015, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been impressed with how well Integris handles our IT needs — they do a great job, and my entire company appreciates their work. Integris’ team is straightforward and transparent about their work and what they can deliver for us. 

How did Integris perform from a project management standpoint?

Generally, Integris meets our deadlines, although sometimes we have to wait on assistance from their managed services team. We use a ticketing system to convey IT issues and communicate through emails and phone calls. 

What did you find most impressive about them?

Integris’ team really makes us feel like we’re a top priority for them — they make us feel important. 

Are there any areas they could improve?

Integris’ team is currently expanding, which will address some of our biggest challenges, so I have nothing for Integris to improve now. 

Do you have any advice for potential customers?

I’d advise customers to be transparent about expectations and their desired level of service from Integris. If those aren't possible from Integris’ perspective, they’re transparent enough to convey that information. 

Introduce your business and what you do there.

I’m the network manager for a healthcare organization. We serve the upper Midwest of Minnesota, Wisconsin, and North Dakota. I manage all of the network equipment, staff, and internet circuits.

What challenge were you trying to address with Integris?

The primary challenge was to have solid, reliable connectivity for all of our facilities.  Many of these facilities are 24-hour emergent care facilities that require 24-hour enterprise connectivity.

What was the scope of their involvement?

Integris is our network provider. They also provide some internet services, including reliable private connectivity to all facilities with high expected uptime. They offer technical support, which we can call whenever we have a question or service issue.

What is the team composition?

From sales and down to the support side, we’ve spoken with 10–20 people. We work with an account representative, and the department that services us consists of a director and a few other management staff outside of sales.

How did you come to work with Integris?

The people I worked with were from a company that Integris acquired. They were local and well-known within our IT community. I decided to approach them because I’d been friends with many of them for a long time. I knew their service was great and that I could talk to them to get what I needed. We were both local and growing companies, so it just made sense.

What is the status of this engagement?

We started working with them around January 2018, and it’s an ongoing engagement.

What evidence can you share that demonstrates the impact of the engagement?

If our connectivity is down, the hospital goes into diverting mode, which means they won’t accept trauma patients. Therefore, we don’t serve as many patients, so we stop making money. Fortunately, we don’t see that impact because Integris delivers an exceptional service.

In general, the sales process is fantastic. They deliver what we need at a competitive price.

How did Integris perform from a project management standpoint?

They’re very responsive. When issues occur, the response times are phenomenal. We have a person on the phone in a matter of minutes. Anytime we need an escalation or something isn’t resolved in time, we can go up the chain quickly and comfortably to get excellent feedback from them.

Integris has a ticketing system. If they see something go down and we don’t notice it, they generate a ticket and send it to us. The ticketing system automatically generates communication, and when we respond, it updates the ticket. We generally communicate with them through that or via texting somebody.

What did you find most impressive about them?

Their personality and personability are their strongest points. We can get a friend on the phone in short order.

Are there any areas they could improve?

I’d say no, not at this time.

Do you have any advice for potential customers?

Make sure your needs are clear and that their solutions are aligned with your business needs from the beginning. Moreover, give them a chance to throw their hat in the ring; they’re great.

Introduce your business and what you do there.

We’re a law firm with 14 offices nationwide. I’m the IT manager of the firm and a jack of all trades systems engineer. I’m in charge of technical support, ordering equipment, planning and building servers, etc.

What challenge were you trying to address with Integris?

They’ve become our go-to IT partner over the last three years or so.

What was the scope of their involvement?

They host all of our virtual servers and run a VDI environment. Our whole business is on their hardware. We use them for all our VM consulting, hardware ordering, and more. One of our largest projects was an information security solution.

What is the team composition?

It’s perfect. There’s a group of 6–8 people we work with on a regular basis.

How much have you invested with them?

We’ve spent several hundreds of thousands of dollars with them.

What is the status of this engagement?

We’ve been working together since February 2018.

What evidence can you share that demonstrates the impact of the engagement? 

They’re very good. We’ve run several large projects with them: VDI horizon rollouts, SD-WAN rollouts, bringing multiple circuits into 14 offices. When we do the projects with them, they give us access to the top person who can make things happen. We don’t have to go through multiple levels to get to someone who can make something happen. This has greatly helped us. If something doesn’t go as planned, then they always hop in and fix the situation.

How did Integris perform from a project management standpoint?

We talk multiple times per month, and it’s almost always the same group of people. They’re a very large company, and one of the parts we like most about them is that we have our own core group we work with. I don’t know if every client gets a dedicated team, but it’s worked very well for us to have one. I know who to go to based on what topic the question is about. They’re top-notch. We rely on them and trust them with our business. We’re in good hands.

What did you find most impressive about them?

We can get in touch with them when we need to. It’s not like working with Microsoft where you have to wait a couple of hours to get help. I have the personal email addresses and cell phone numbers of the people I need to reach when something bad happens. I generally don’t do this, as people tend to abuse that access, but I’ve had to reach out to them at 1 am and they’ve responded. They know something bad is happening if I do this.

The fact that they can make all the work happen stands out. They’re very knowledgeable in the places we’ve used them. They have top-notch people. I would rather they have resources who can get things done than be the top experts across the whole field. I don’t need the smartest Exchange administrator in the company. I need the person that can accomplish my goal.

Are there any areas they could improve?

I sound like a broken record, but they do everything. There isn’t anything I’ve been disappointed about off the top of my head. They always come through.

Do you have any advice for potential customers?

They’re one of our most trusted partners. We trust our 14-office, nationwide business with them and they’ve never led us astray. If someone doesn’t know something, they know who to reach out to to find the answer. Everyone I work with is great. I’ve become friendly with them outside the office. They’re Minnesota-nice.

Introduce your business and what you do there.

I’m the IT manager of an engineering company focused on building construction, design, management, and energy efficiency. We’re a 230-employee company primarily working for K-12 school districts. Recently, we merged with a larger Blackstone company.

What challenge were you trying to address with Integris?

A few years ago, we went through a series of growth mergers and acquisitions, so we found ourselves with multiple on-premise servers and domains, as well as with a very fractured network that lacked security. Thus, we looked for a vendor that could provide us with data center services and network support so that we could focus on our day-to-day operations to grow our company without worrying about our network.

What was the scope of their involvement?

Integris has helped us take all of our on-premise servers and move them to a data center that they manage. Essentially, we’re renting equipment from them. As part of our agreement, they will automatically update our system every few years as needed so that we don’t have to worry about it.

Additionally, Integris helps us with our backups. We don’t have a managed services agreement per se, but we have a virtual machine server that provides backup support. We run our backups through the server on the data center, and if we have any issues, Integris has easy access to the server to help us sort them out. It is up to me to monitor and ensure that the backups are running, but if they’re not, I just call them to get them fixed quickly.

Integris also provides us with ConnectWise, a tool that we use to access our endpoints and provide helpdesk support remotely. We also use it to extract data, monitor the system’s health, and perform software installations, among other things of that nature.

What is the team composition?

I’ve worked with three people from Integris on different projects over the past few years, including Michael (Sales Consultant), Troy (System Engineer), and a cloud services architect. I’ve also interacted with their network services helpdesk.

How did you come to work with Integris?

I found them through my sister. I had been recently promoted to IT manager, and I was figuring out a way to deal with our current network and servers. We then started investigating and talking to different companies, including a couple based in Fargo, North Dakota, and another one in Duluth, Minnesota.

Over Thanksgiving, I talked to my sister about our challenges, and she recommended meeting with Michael. I called him, and we ended up having a few coffees together. Then, I got a proposal from Integris, which at the time was called CompuDyne.

We ended up going with them due to the comfortable relationship I established with Michael and everyone else in the company, including their former CEO. Talking with them felt like talking with friends; I could ask them questions without feeling judged, no matter how simple they were. Overall, they were very easy to collaborate with and had easy access to resources, and their cost was in line with what we were looking for.

How much have you invested with them?

We’ve spent around $500,000 so far.

What is the status of this engagement?

My predecessor started conversations with them around February 2018, and I rekindled the conversation in April 2019, after being promoted to IT manager. Then, the first server movement happened in August 2019. By early 2020, all of our primary servers had been moved up to the data center. To this date, our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

It was very fortunate for us to have our servers hosted in the data center before the pandemic. Thanks to the infrastructure and VPN access that Integris put together, we were able to move all of our people to their homes, including designers and technicians using Autodesk products, within 24 hours once the pandemic hit. We had very little business disruption, and their support helped ease the transition.

On the other hand, ConnectWise almost replaces an employee because it makes it very efficient to provide support to our end users. It is so helpful that I’ve expanded its usage to our building information modeling managers to provide support to our engineering staff. They’ve found it very easy to use.

When we were evaluating our options between replacing our servers and going to the cloud, we did the math and realized that going to the cloud would be much more expensive. Going to a data center made more sense, and so far, the lower cost has also been beneficial for our company.

How did Integris perform from a project management standpoint?

I would rate Integris’ project management 9.5/10; they’ve done a phenomenal job. They’re very reliable, and their staff is very knowledgeable. We communicate via email and set up Teams calls to coordinate. Whenever we have a project ongoing, we set up weekly calls to keep updated and keep the project moving forward.

What did you find most impressive about them?

Integris excels at establishing relationships with their clients. When talking to other vendors, it is disappointing to feel like they’re trying to sell me something. However, Integris doesn’t sound like they’re trying to sell; instead, they want to provide solutions.

Obviously, Integris’ service is ultimately a business model, but if they offer something we don’t need, they don’t try to sell it. On the other hand, if they offer something that might help our business, they recommend it, but leave it up to us to decide. This approach really sets them apart from other providers.

Are there any areas they could improve?

It would have been great if Integris had grown to a larger, nationwide presence six months earlier than they did. After our recent merger, we sent an RFP for a third-party helpdesk. Integris provided a proposal, but at the time, they didn’t make the final cut, which was disappointing. Eventually, we will be absorbed by this larger corporation as we consolidate services, and we will stop working with them. If they had been a more established company earlier, they would still have had a chance in the competition.

Do you have any advice for potential customers?

Be honest, offer open communication, and set your expectations early on. Integris will match your expectations.

Introduce your business and what you do there.

Founded in 1970, we are one of America’s most experienced sponsors of net lease commercial property income Funds and DSTs. We bring decades of professional expertise to the acquisition and management of net leased property investment opportunities.

I am the PC / Network Administrator.

What challenge were you trying to address with Integris?

We hired them for IT consulting and services.

What was the scope of their involvement?

In terms of ongoing manage services, Integris supplied a help desk that we can reach out to with issues. They also monitor our computers, servers, and network pieces to ensure everything is running. If there are any alerts, they will look into them and come up with a solution.

They’ve also purchased most of our network hardware, though they don’t’ have any involvement in our personal hardware like desktops and laptops. They also push through updates and patches, and manage some of our licenses and renewals.. Some of their work is remote and some of it happens on site.

Regarding security, Integris handles all of our backups, end point detection to identify malware on computers, web security for internet browsers, and website maintenance. Finally, they handle our multi-factor authentication through Duo and our firewalls.

What is the team composition?

We work directly with around three people on the help desk at any given time, but they can change and new people can be assigned as needed, like specialists.

There are around three dedicated people that we work with for account management, and then we have individual project managers assigned.

How did you come to work with Integris?

They were already on onboard when I entered this role.

What is the status of this engagement?

We’ve been working together since February 2014. It began with a small range of services but has expanded throughout the decade.

What evidence can you share that demonstrates the impact of the engagement? 

Our uptime has increased. They are good at addressing technical issues. They let us know whenever anything needs to be done - hardware upgraded, new services are available, etc.

How did Integris perform from a project management standpoint?

We have a quarterly meeting where they go over what needs to be done, and at the beginning of the year, we look at upcoming projects and scheduling things. Integris is good at monitoring everything going on, which means I don’t have to. They’re also very good at sticking to budget. We communicate over email and phone calls.

What did you find most impressive about them?

I appreciate that the team of people we work with from Integris is small enough that we can get to know them and build an actual relationship with them. They’re willing to work with us to ensure our needs are met. It’s a very direct relationship.

They’re also good about recommending new services and telling us what needs to be done.

Are there any areas they could improve?

They are typically very responsive, but at times there could be improvement.

Do you have any advice for potential customers?

We haven’t felt the need to look elsewhere, but there are a lot of companies out there. Whenever you’re choosing a vendor, compare their services and the companies you’re considering and make sure Integris is the right fit.  

Introduce your business and what you do there.
I’m a managing director for ColumbiaNational Real Estate Finance. We’re a commercial mortgage servicing company.

What challenge were you trying to address with Domain Technology Partners?
We changed IT providers in February 2020 and engaged Domain Technology Partners as our new partner.

What was the scope of their involvement?
They handle our technology, equipment, network, and systems. Their team also handles all of our computers, cloud storage, and internet needs. We also just got new phones this year. Our team works with them on big-picture matters and planning for our overall direction. We come to them for any issues, concerns, and projects. 

What is the team composition?
We work with Jim (Managing Director) and Tim (IT Manager).

How did you come to work with Domain Technology Partners?
I attended a cybersecurity workshop. The person I was sitting next to and I were comparing notes on IT providers. At the time, we weren’t happy with our provider and knew we’d make a change in the next 12 months. The woman next to me gave me the name and phone number of a consultant. That consultant helped us put our services out to bid, and that’s how we got connected to Domain Technology Partners.

How much have you invested with them?
So far, we’ve invested over $100,000.

What is the status of this engagement?
Our ongoing engagement started in February 2020.

What evidence can you share that demonstrates the impact of the engagement? 
We’re very pleased with the quality and response time for their work. From day-to-day tasks to service tickets to long-term planning, we really look to them for the best recommendations. They help our company stay current and protected. Domain Technology Partners is our complete eyes and ears into industry standards for technology. I can pick up the phone and call them when I have a question. 

Everyone on their team is customer service-driven. There’s consistency among their staff in terms of philosophy. No one ever gets rattled about an issue. If they know they can’t get something taken care of, they’ll inquire as to if it’s an urgent situation or if it can wait until tomorrow. Their team does a good job of assessing the urgency of the issue at hand. They’ve made a huge difference in our day-to-day performance. The switch to Domain Technology Partners from our previous provider was like night and day.

How did Domain Technology Partners perform from a project management standpoint?
Their team is great about organizing their time. For a long time, we were holding weekly calls on status updates. As things leveled out, we dialed those back to every other week. Now, we’re on a monthly basis. They’re great communicators, and we mostly correspond through email.

What did you find most impressive about them?
Domain Technology Partners does a great job of speaking to us in a non-technical way. We’re not all technical people, so they educate us on what we need and the impact of tasks. All in all, they provide excellent service. They’re a true partner.

Are there any areas they could improve?
No, I can’t think of anything.

Do you have any advice for potential customers?
Ask Domain Technology Partners what’d they recommend for a company your size. 

Introduce your business and what you do there.

I’m the VP of sales of Pritchett Controls, a building-automation solution company. We provide heating, air conditioning, security, and lighting control systems for commercial and institutional buildings. We have about 100 employees.

What challenge were you trying to address with Domain Technology Partners?

We’re in that company size where it doesn’t make sense financially to have our own IT person, so we contract out for those services.

What was the scope of their involvement?

Domain Technology Partners (Domain) handle all of our back office stuff. They do the recommended maintenance on our server and backup appliance. They’ve helped us acquire that backup appliance and set it up so all of our server data is backed up constantly. They’ve assisted us in procuring affordable Internet service and helped us migrate our phone system to a hosting IP solution.

One time, we switched over all of our Internet networks for all of our offices and went over the phone IP system in one day. They had to go to multiple sites and do the configuration simultaneously.

In summary, the deliverables range widely, but the bottom line is that our employees sit down at their computers and Domain takes care of everything that happens behind that computer. The vast majority of the work is done remotely, and it goes from very simplistic day-to-day computer issues to higher-end server upgrades.

What is the team composition?

On a regular basis, we work with about five people. I oversee the relationship with Domain, and I primarily communicate with Tim (IT Manager), who is our service team leader, and Jeff (Operations Manager).

In the early part of the relationship, Dave (IT Consultant) did a bunch of stuff for us. Currently, Josh (IT Specialist) is our network engineer, and there are other members of Tim’s team work with us on a daily transactional basis.

How did you come to work with Domain Technology Partners?

At the time, we needed to do something pretty fast because we had a limited amount of time to migrate computers off of Windows 2007. Additionally, the person who was managing our IT had passed away unexpectedly, so we were in a spot of great transition.

We met with the owners and felt very comfortable with them. They had all the capabilities and more to support a company our size. We’d worked with a company that had ultimately grown to be quite large, so we felt very insignificant to them. We just thought that the scale of our businesses were a better match for each other, so there was a basic comfort level there.

Ultimately, the feel of the company was the biggest criteria we went with. We received a strong referral from someone who had worked closely with them, and we felt that it spoke to their character. They actually explained how Domain — Tier One at the time — had really stepped in, helped their company in a moment of need, and provided guidance.

How much have you invested with them?

We initially signed a service contract with Domain, but since then we’ve also engaged them in a decent amount of project work. If we add those two things together, we’ve probably spent around $150,000.

What is the status of this engagement?

Our partnership started in November 2019, and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have metrics per se. I’m not an IT person, so the only metric I need is how smoothly the project went, particularly in terms of how it impacted our employees.

Recently, we opened a new office and set up a purchase order with Domain to acquire all the network appliances for it. They also did the configuration and tied everything back to our network architecture, and they did everything on time and budget and without issues.

We also migrated to Office 365 and went from a local-server based email to hosting email without any big missteps. When there have been any issues or errors, Domain has been candid about it and they’ve solved things quickly.

How did Domain Technology Partners perform from a project management standpoint?

The project management has been great, particularly when it gets to project work. Their engineers are good; they do their job pretty well. For example, Dave was great at communicating his work plan, giving me options, and just keeping me in the loop about the work that was executed.

On the other hand, Tim does an excellent job of keeping track of what's happening. His predecessor wasn’t as good as him, and that lack of experience was a little painful because we would get stuck. However, Tim seems to mitigate issues pretty quickly when he senses something is stalling.

We communicate via email or phone. We don’t use any project management tools, but they have a portal that I can access for service.

What did you find most impressive about them?

The most important thing to me is the level of trust that I feel in the people that I’m dealing with. I trust their recommendations and abilities, and I don’t worry about this relationship, how they’re treating us, or if they’re doing the work.

IT maintenance isn’t something that you see for the most part, but I know it’s happening and I really trust their responsiveness. They’re just great to work with.

Are there any areas they could improve?

We all have room for improvement, but I can't think of anything of any significance with Domain. The people that we work with are responsive, service-oriented, and knowledgeable.

Do you have any advice for potential customers?

The first thing would be to work with them. Secondly, tell them what you need and take advantage of all they have to offer.

They’ve done a lot of vendor management on the IT side of things and consolidated a lot of our bills. Whether it’s for our firewall, virus protection service, or spam filter, they’ve really taken the keys to put all of that together and manage those renewals. They take complete turnkey care of our IT services, and I would recommend that you let them run that way. Don’t just dabble with them, partner with them.

Introduce your business and what you do there.

We have six branches for a funeral home and we operate out of the main branch, where we have our servers and computers. My position in the company is controller.

What challenge were you trying to address with Domain Technology Partners?

We didn’t have an IT person on-site and we don’t really have anyone who knows a whole lot about computers. We needed somebody that we can count on that’s going to be right there to advise us and fix whatever issues we have.

What was the scope of their involvement?

Domain Technology Partners provide us with IT services. They advise us on our servers, computers, and what we need based on how many staff we have. They also do miscellaneous tasks like if we’re having Wi-Fi issues, and if any of our employees have issues with their computers. Additionally, they also purchase hardware, software, and whatever we need on our behalf. Most of the time, they fix issues remotely, and occasionally, they come to our office to help us get up and running. Moreover, they meet us about three times a year to discuss upcoming projects and expansions we’re going to need.

What is the team composition?

Once a month, one person would be assigned to us for maintenance. However, we’ve been working with a team recently that’s made up of three people.  

How did you come to work with Domain Technology Partners?

We found them because they used to be part of the company where my husband was the business director. He knew a lot of the people from Domain Technology so he suggested that we give them a call.

How much have you invested with them?

We’ve spent about $500,000 from the time we started, up until now. A lot of that amount is for our hardware that they order.

What is the status of this engagement?

Our ongoing partnership started in July 2012.

What evidence can you share that demonstrates the impact of the engagement? 

Domain Technology is very good and they usually get to the bottom of things. The way we judge their work is if the system is up and running and we’re not experiencing any issues.

How did Domain Technology Partners perform from a project management standpoint?

They performed very well from a project management standpoint. We usually communicate by phone and calling the help desk whenever we have issues. They also have a ticketing system. We’ll open it up and then once it’s resolved, they’ll send us an email saying that the ticket is closed out.

What did you find most impressive about them?

We’re impressed by their person-to-person service. They’re all very professional, friendly, and good communicators. This is great, especially for us because we just don’t know a lot about computers and technology. It’s important for a company to be able to drop down to the client’s level and not talk above them — that's something Domain Technology does very well.

Are there any areas they could improve?

We’ve had issues when we’ve asked them to order laptops like the ones we currently have, and they got the wrong size. I think they could improve their communication and research on the front end, so they can save more time and money on the backend. However, other than that, I think we’re in a good place, and we’ve been able to communicate exactly what we want.

Do you have any advice for potential customers?

I would suggest to any company that when they first become a client, to make sure that they really sit down with Domain Technology and get a feel for what it is they’re looking for. What we were looking for from Domain Technology is for them to act as our IT personnel on site.