KDG is a professional services firm that helps organizations solve complex business challenges and accelerate sustainable growth. As a full-service partner, we unite strategy, technology, operations, finance, marketing, and human expertise under one roof, giving clients access to the people and solutions they need to move their businesses forward.
We believe the best solutions come from understanding the complete picture. Rather than addressing problems in isolation, we work to uncover their root causes, align priorities, and create practical roadmaps that connect business goals with measurable outcomes. Our team helps clients evaluate opportunities, navigate risks, and make confident decisions that drive lasting results.
What sets KDG apart is the breadth of our expertise. Instead of coordinating multiple vendors, advisors, and technology providers, our clients gain a single trusted partner capable of supporting virtually every aspect of their business. Our goal is to remove the operational constraints that keep leaders trapped in the day-to-day and key employees bearing the weight of institutional knowledge. We remove those constraints and build a stronger organization from the foundation up, so leaders and their teams can focus on the work that moves the business forward. Our accountants, strategists, technologists, developers, marketers, and support professionals work as one team to build organizations that scale, adapt, and endure.
Since 2001, KDG has served thousands of clients worldwide. Our mission is to champion the growth and future success of every organization we serve by combining human insight, deep business expertise, and innovative technology to deliver solutions that create clarity, strengthen operations, and build a foundation for long-term success.
KDG's pricing varies widely, with clients reporting costs from $5,000 to $1 million, reflecting project scope and complexity. Clients generally perceive high value for their investment, citing effective communication, timely delivery, and strong project management as key benefits.
KDG's marketing and SEO efforts have led to significant increases in client visibility and lead generation. Their ability to effectively promote businesses and drive traffic is highly valued by clients.
Strong Project Management and Communication
KDG is consistently praised for their organized and transparent project management approach. Clients appreciate their regular updates, clear communication, and responsiveness to evolving project needs, ensuring that all stakeholders are informed and engaged throughout the project lifecycle.
Strong Partnership and Collaboration
Clients view KDG as a trusted partner rather than just a vendor. The team is praised for their collaborative approach, working closely with clients to understand their business and deliver tailored solutions.
Challenges with Initial Learning Curve
Some clients experienced a rocky initial learning curve when starting projects with KDG. However, these issues were typically resolved over time as both parties adjusted to each other's communication styles and workflows.
Seamless Website Development and Management
Clients consistently praise KDG for their website development and management services. The team is noted for delivering user-friendly, visually appealing websites that meet client objectives and enhance online presence.
Expertise in Zoho CRM and Custom Solutions
KDG has a proven track record of successfully implementing and customizing Zoho CRM solutions for various industries. Their ability to tailor CRM systems to fit specific business models and improve operational efficiency is highly regarded by clients.
UX/UI Design & Cloud Consulting & SI for Consulting Group
Cloud Consulting & SIUX/UI Design
Confidential
Dec. 2023 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"I was very impressed with KDG's systems."
Feb 19, 2024
IT Manager, North America Nicotine Chemular
Jeremy Hanlon
Other industries
Hudson, Michigan
1-10 Employees
Online Review
KDG provided UX/UI design for a consulting group. The team migrated the client's business systems to the Zoho platform and created a series of training videos for employees.
Thanks to KDG's work, the client was using one application instead of 6. Furthermore, the team managed the project stellarly, provided weekly reports, and responded quickly to issues or queries. Overall, the team's streamlined and optimized processes and communications have been outstanding.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the IT Manager of North America Nicotine Chemular
Describe what your company does in a single sentence.
Chemular Inc. is a highly focused regulatory consulting group dedicated to the tobacco space and brings a world class team of tobacco-specific toxicologists, chemists, clinical trial experts in addition to project managers and other various subject matter experts to assist companies with their FDA and other regulatory needs.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire KDG to accomplish?
migrating our business systems to the Zoho platform
Automate tasks and processes when possible
Increase visibility in reporting
SOLUTION
How did you find KDG?
Referral
Why did you select KDG over others?
High ratings
Great culture fit
Company values aligned
How many teammates from KDG were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Phase I – Initial Assessment & Planning 1:1 User Interviews with KDG’s UI/UX Team to assess what and how current applications are being used. Identify areas of improvement in both efficiency and error control. Develop workflow diagrams for how operations are currently functioning as well as how they may change in the future. Design and implement a change management plan and RACI so that communication helps support user adoption. Phase II - Pilot Implementation (Current Effort) Continue migrating users to Zoho Projects for time logging. Use Zoho Projects to generate invoices. Migrate and phase out Harvest as an application. Build a connection from Zoho CRM to Zoho Projects with basic automations. Phase III - Expansion and Integration Create automations inside of Zoho CRM and Zoho Projects to automate project setup and creation. Use Zoho Writer to automate the creation of agreements and send for digital signature. Convert Smartsheets and WIMI data to Zoho Workdrive/Projects. Move payment processing over to Authorize.net and integrate with Zoho Books. Phase IV - Optimization and Automation Integrate Teams with Zoho using Power Automate so that the Zoho and Microsoft ecosystems are connected. Connect to Gusto API for accurate W2 and 1099 payroll. Align marketing and touchpoint efforts with Zoho Campaigns so that there is consistent and trackable outreach to customers. Phase V - Continuous Improvement, Support, & Training Refinement of workflow and process documentation. Development of training documentation/videos for onboarding new employees/contractors using Zoho Learn.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our company is now using one application, instead of 6. We have better visibility into our user actions, better reporting and tracking, and our processes are streamlined. We can also now track vendor payments and hours.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
KDG has steller project management. They report weekly, and are very transparent with their tasks and hours. They have always delivered in a timely fashion. They are quick to respond to any issues or queries.
What was your primary form of communication with KDG?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
KDG has their processes and communications streamlined and optimized. We never felt like we were "in the dark" about what KDG was working on. The weekly reports make sure that everyone is on the same page.
Are there any areas for improvement or something KDG could have done differently?
No. I was very impressed with KDG's systems.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development for Luxury Watch Retailer
Custom Software Development
$10,000 to $49,999
May - Dec. 2023
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
0.5
"They claimed to be Zoho specialists."
Jan 17, 2024
Accounts Manager, Luxe Watches
Anonymous
Verified
Retail
United Kingdom
1-10 Employees
Online Review
Verified
A luxury watch retailer hired KDG to help develop an existing CRM system. The team was responsible for building the platform using Zoho.
KDG failed to deliver the project; the team wasn't able to update the system and create a functional returns process. Their project management wasn't effective, and their communication was poor. Overall, they didn't deliver what they promised, and the client was disappointed with this engagement. This review includes the vendor’s response.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Accounts manager of Luxe Watches
Describe what your company does in a single sentence.
luxury watch retailer
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire KDG to accomplish?
Development of existing CRM system
SOLUTION
How did you find KDG?
Online Search
Why did you select KDG over others?
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Development of CRM system on the Zoho platform.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Updates to current system and deliver a fully functional "Returns"process
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very poorly
What was your primary form of communication with KDG?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They claimed to be Zoho specialists
Are there any areas for improvement or something KDG could have done differently?
Better communication and deliver on promises
Company Responses
The vendor responded on January 19, 2024. At KDG, one of our core values is thorough and transparent communication. Our regular progress and budget updates kept the client apprised of all time spent, tasks completed, and hours billed every step of the way. All pieces of the project that were promised were delivered until funds were exhausted. Despite the frequent efforts of our team to reach out and resolve this situation, we received no response from the client. Another of our values is honoring and respecting everyone we work with. When it was evident these values did not align, we asked the client to seek another partner elsewhere.
A financial advisory firm has hired KDG for managed IT services. The team is responsible for reinstalling programs on new hardware, troubleshooting technical issues, and technological guidance.
The client has been thrilled with the services from KDG, and technical issues regarding new hardware have been dramatically reduced. The service provider delivers on time and within budget. The client has been impressed with KDG’s professionalism and the knowledge they bring to the engagement.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We are a small advisory firm within a larger financial institution; I am the office manager.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with KDG?
We’ve hired KDG for managed IT services.
SOLUTION
What was the scope of their involvement?
Their team handles our compliance, computer monitoring, and troubleshooting. KDG is not responsible for purchasing anything, but they give guidance on technologies or hardware they think will be most successful for us. When we receive any new equipment, KDG is responsible for reinstalling programs and ensuring everything is running properly. KDG provides off-site services.
What is the team composition?
We normally work with a team of three individuals from KDG.
How did you come to work with KDG?
Our umbrella company was responsible for hiring KDG.
How much have you invested with them?
We’ve invested less than $10,000.
What is the status of this engagement?
KDG was working for our company when we first started in December 2020, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They have been absolutely wonderful. Without KDG’s assistance, our onboarding process would not be as successful, and our ability to set up new equipment would decrease. We have been very satisfied with KDG’s quality of work.
How did KDG perform from a project management standpoint?
They meet deadlines and work within the budget. We typically communicate via phone calls.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
We’d like to shout out Adam (Technical Support Lead) and Daniel (Senior Technology Consultant); they are lovely to work with and extremely knowledgeable.
What did you find most impressive about them?
They bring a lot of experience to the engagement and are incredibly professional. We’ve also been highly impressed by how well they know our system and company requirements.
Are there any areas they could improve?
There’s nothing that we can come up with at this point.
Do you have any advice for potential customers?
Ensure you communicate with KDG because their team usually has the IT answers you need.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Zoho Analytics Dashboard Overhaul for Microsoft CSP Company
Application Management & SupportCRM Consulting and SIUX/UI Design
Zoho CRM
Confidential
July - Dec. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The assigned KDG agents are a pleasure to work with."
Sep 29, 2023
Cloud Support Manager, Trusted Tech Team
Mark Clermont
Verified
Other industries
Irvine, California
51-200 Employees
Online Review
Verified
A Microsoft CSP company has hired KDG to overhaul their Zoho Analytics dashboard and improve its implementation. Tasks include building new queries and reports and designing a composite performance index.
KDG has already completed the composite performance index and several workflows within Zoho Analytics. The team provides weekly or bimonthly updates, communicates effectively, and is responsive through virtual meetings, emails, and messages. Their well-organized approach stands out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Cloud Support Manager of Trusted Tech Team
Describe what your company does in a single sentence.
Microsoft CSP
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire KDG to accomplish?
Overhaul & Improve Zoho Analytics Dashboard
SOLUTION
How did you find KDG?
Other
Why did you select KDG over others?
Referred to me
How many teammates from KDG were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Overhaul and improve Zoho Analytics implementation in our Support Department, to include:
Developing new queries and reports to display on our department dashboard
Reviwing existing queries and reports
Designing and implementing a composite performance index for our agents
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Project is still ongoing, but KDG provides weekly or bimonthly updates. So far, KDG has completed our composite performance index, as well as several workflows/blueprints in Zoho
Describe their project management. Did they deliver items on time? How did they respond to your needs?
KDG is very responsive and communicates well.
What was your primary form of communication with KDG?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Very good communication and organization; the assigned KDG agents are a pleasure to work with.
Are there any areas for improvement or something KDG could have done differently?
Not that I've seen so far
RATINGS
5.0
"I wish every vendor was this responsive and a pleasure to work with"
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 41-44 of
44 Reviews
Our Story
At KDG, our mission is simple: to further yours. For over two decades, we’ve helped organizations turn ideas into impact through technology, strategy, and innovation. Guided by our vision to be the team people cheer for, we believe that quality is never negotiable. Our focus on transparency, collaboration, and meticulous attention to detail allows us to build meaningful partnerships that empower businesses, nonprofits, and institutions to thrive in a digital world.
Premier Verified means Clutch independently confirmed KDG is a legally registered business, financially sound (Creditsafe: Very Low Risk), and backed by 42 verified client reviews averaging 4.7 stars.
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