What was the scope of their involvement?
We were at a critical juncture on how to move forward with our environment, and Framework was willing to work with us on that. Their first aim was to stabilize us, and only then did they get into the incentivized portion of it. In terms of the crumbling infrastructure, Framework was quick in scoping out the work and providing solutions for a firewall and a way of cleaning up our servers. They have a service desk we could reach out to through three means of contact, but we were able to eliminate the need for them to go through a helpdesk. Framework was proactive in reaching out to us and communicating what they’d be able to provide end-users with. That made the transition fairly seamless.
Simultaneously, we worked on stabilizing the environment. We had two locations working through a VPN tunnel. We got a new firewall in place almost immediately after beginning the engagement, which was kind of hard to do. Framework worked with us and our old vendor on doing that. They also consolidated all our technologies and got all points of contact established with our technology vendors to eliminate leadership from being intermediaries on a lot of issues, unless it required decision-making.
In terms of leadership, the vCIO role is fairly understated when it comes to success metrics, but Framework’s had an effective ability to work with our leadership and outline high-level game plans. They looked at end of life systems and how they were going to phase those out in a way that was both time-efficient and also cost-sensitive.
What is the team composition?
Michael (vCIO, Framework Communications) was the vCIO, Ben (Chief Revenue Officer, Framework Communications) was our account manager, and Corey was our project manager. We had leads on the project, and Jeremy was our support manager. Ross Dolce (COO, Framework Communications) also worked with us.
How did you come to work with Framework Communications?
My predecessor had done preliminary research on vendors in the area. I met with them as well and looked at their cost structures. The sales pitch lasted for about six months, and they were really good at working with us and answering our questions. As I said, we were unique in being at a critical juncture, and their vCIO came in to help us explain the path forward to our leadership, just to get them on board.
How much have you invested with them?
The managed services portion was $4,000–$6,000 per month. We didn’t have the virtual CIO tier included, but they provided that anyway as part of their plan to get us to a point where we could leverage a vCIO for other significant projects.
What is the status of this engagement?
I started working with them in November 2018. The engagement was one year with an option for another year. I left the company in November 2019.