Top BPO Companies in the World
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 16 projectsTECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 169 projectsRemote CoWorker is a virtual assistant recruiting company, distinguished by its responsive and professional service. The company is praised for matching clients with highly qualified virtual assistants who fulfill a wide range of tasks, from administrative duties to marketing and social media management. The majority of reviews highlight Remote CoWorker's efficiency and exceptional project management, with a 100% positive feedback rate emphasizing their ability to meet and exceed client expectations.
-
UndisclosedUndisclosed50 - 249Písek, Czech Republic
Services provided
DomiCall s.r.o. Is a call center. The Písek, Czech Republic-based company was launched in 1998. Their team focuses on Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Back Office Outsourcing company Summit VA Solutions is based in Houston, Texas. Founded in 2015, the team specializes in Back Office Outsourcing and Social Media Marketing.
Read more -
Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+Undisclosed1,000 - 9,999Santa Monica, CAServices provided
See all 10 projectsBoldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
-
UndisclosedUndisclosed50 - 249Warszawa, Poland
Services provided
Nnext is a midsize phone answering service headquartered in Warszawa, Poland. The team focuses on Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
Midsize Customer Service Outsourcing company mediCALL, is headquartered in Warszawa, Poland. Their services include Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Warszawa, Poland
Services provided
Dualco is a midsize Warszawa, Poland-based call center. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Fargo, ND
Services provided
Razor Consulting Solutions, a Back Office Outsourcing company, provides Back Office Outsourcing and Custom Software Development. The agency is in Fargo, North Dakota.
Read more -
UndisclosedUndisclosed50 - 249Medellín, Colombia
Services provided
Founded in 2007, Visión Gerencial is an answering service company. The team offers Call Center Services.
Read more -
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
-
UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
Services provided
Amaro Group is a call center service. They are based in Sao Paulo, Brazil and have midsize team. They provide Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Santo Amaro, Brazil
Services provided
Headquartered in Santo Amaro, Brazil, InHouse Contact Center and Information Technology is a call center company. They provide Call Center Services and were founded in 1988.
Read more -
Featured
What are Featured Providers?
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
-
UndisclosedUndisclosed50 - 249São Paulo, Brazil
Services provided
Established in 2007, AHEAD Infraestrutura para Contact Centers is a midsize answering service company. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
Services provided
Founded in 2008, Daleth AC Ambiente Colaborativo, a midsize answering service, is located in Sao Paulo, Brazil. Their team provides Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
Services provided
ALKES is an answering service. Headquartered in Sao Paulo, Brazil, the company focuses on Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
Services provided
Founded in 2009, i9 Contact Center is a midsize answering service company based in Sao Paulo, Brazil. Their team focuses on Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Cotia , Brazil
Services provided
Top Use - Headsets is an answering service headquartered in Cotia , Brazil. Founded in 1996, the team focuses on Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249SAO PAULO, Brazil
Services provided
Diallink is a call center company. In SAO PAULO, Brazil, the agency was founded in 2006. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Wien, Austria
Services provided
118811 Die Nummer GmbH is a midsize call center company located in Wien, Austria. The team provides Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Wien, Austria
Services provided
Midsize answering service call us Assistance International GmbH, is in Wien, Austria. The team offers Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Wien, Austria
Services provided
Midsize call center Jota Business Services Gmbh, is located in Wien, Austria. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed1,000 - 9,999Gainesville, FL
Services provided
Sum Total Systems Inc is a call center company. The team focuses on Call Center Services and Corporate Training & Coaching, and the company is based in Gainesville, Florida.
Read more -
UndisclosedUndisclosed50 - 249Boise, ID
Services provided
Call center Digline, Inc. Specializes in Call Center Services. They are located in Boise, Idaho.
Read more -
UndisclosedUndisclosed50 - 249Quincy, MA
Services provided
Located in Quincy, Massachusetts, XCM Solutions, LLC is a Back Office Outsourcing company. They specialize in Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Quincy, MA
Services provided
Information Mapping is a Quincy, Massachusetts-based Back Office Outsourcing company. They offer Back Office Outsourcing and Content Marketing.
Read more -
UndisclosedUndisclosed50 - 249Norwood, MA
Services provided
HMI Performance Incentives is a Marketing Strategy company founded in 1980. The agency offers Marketing Strategy and Back Office Outsourcing, and is midsize.
Read more -
UndisclosedUndisclosed50 - 249Boston, MA
Services provided
Alyce is a Boston, Massachusetts-based Marketing Strategy company. Their services include Marketing Strategy and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Lombard, IL
Services provided
Based in Lombard, Illinois, Stoneleigh Recovery Associates LLC is a Back Office Outsourcing company. Established in 2007, the team focuses on Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Glendale, WI
Services provided
Established in 1915, Trade Press Media Group is a Back Office Outsourcing company. Their team offers Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Redwood City, CA
Services provided
Cyara is an user experience agency. The Redwood City, California-based firm was launched in 2006. Their services include UX/UI Design and Artificial Intelligence.
Read more -
UndisclosedUndisclosed50 - 249Addison, TX
Services provided
Amplifi is a Marketing Strategy and Customer Service Outsourcing company based in Addison, Texas. They focus on Marketing Strategy and Customer Service Outsourcing and were established in 2007.
Read more -
UndisclosedUndisclosed50 - 249East Syracuse, NY
Services provided
In East Syracuse, New York, Turnkey Technologies Inc - Syracuse is a midsize Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
Back Office Outsourcing company FLUVIP is located in Bogotá, Colombia. Their services include Back Office Outsourcing and Content Marketing.
Read more -
UndisclosedUndisclosed50 - 249Duluth, GA
Services provided
Remote Call Center is a midsize Duluth, Georgia-based answering service. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249McKinney, TX
Services provided
Insuserve1 - Insurance Back Office Services is a Back Office Outsourcing company established in 2013. The midsize team focuses on Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
Transcend - Palestine, a custom software development company, was established in 2011. The midsize team specializes in Custom Software Development and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Heroica Puebla de Zaragoza, Mexico
Services provided
Established in 2008, ECI Contact Center is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing and IT managed services.
Read more -
UndisclosedUndisclosed50 - 249Heroica Puebla de Zaragoza, Mexico
Services provided
CONTACTUS Contact Center is a Heroica Puebla de Zaragoza, Mexico-based Back Office Outsourcing company. They provide Back Office Outsourcing and Business Consulting.
Read more -
UndisclosedUndisclosed50 - 249EPT, Argentina
Services provided
Telemercado is an EPT, Argentina-based IT managed services and Customer Service Outsourcing company. They provide IT managed services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Córdoba, Argentina
Services provided
IT managed services company Deelo was founded in 1997. The midsize team specializes in IT managed services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
PierpointBPO is a Customer Service Outsourcing company. Launched in 2004, the agency is based in Montevideo, Uruguay. Their team provides Customer Service Outsourcing and Recruiting.
Read more -
UndisclosedUndisclosed50 - 249Corona, CA
Services provided
Call center Outpatient Call Solutions was established in 2013. The company provides Call Center Services, and is midsize.
Read more -
UndisclosedUndisclosed50 - 249Budapest, Hungary
Services provided
MAX & FUTURE KFT. Is a Budapest, Hungary-based phone answering service. Launched in 1998, the team focuses on Call Center Services and Accounting.
Read more -
UndisclosedUndisclosed50 - 249Allen, TX
Services provided
Mehra Innovations is a Back Office Outsourcing company. Established in 2005, the team focuses on Back Office Outsourcing and Search Engine Optimization.
Read more -
$1,000+$25 - $49 / hr50 - 249
Services provided
Accounting company Elite Leadership Outsourcing is located in San Salvador, El Salvador. Established in 2015, the team focuses on Accounting and Commercial Brokerage Services.
Read more -
UndisclosedUndisclosed50 - 249Overland Park, KS
Services provided
TDB Communications, Inc. Is a Back Office Outsourcing and Staffing company established in 1999. Their services include Back Office Outsourcing and Staffing.
Read more -
UndisclosedUndisclosed50 - 249Providencia, Chile
Services provided
Back Office Outsourcing and HR Consulting company BST Corp is headquartered in Providencia, Chile. Established in 1990, the team focuses on Back Office Outsourcing and HR Consulting.
Read more -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
COS Colombian Outsourcing Solutions is a phone answering service. Located in Bogotá, Colombia, their team offers Call Center Services and Accounting.
Read more -
UndisclosedUndisclosed50 - 249Santiago de Querétaro, Mexico
Services provided
Founded in 1999, CallFasst Contact Center is a midsize answering service. Their team provides Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Medellín, Colombia
Services provided
BPO Global Services is a midsize Medellín, Colombia-based Back Office Outsourcing company. The team provides Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Managua, Nicaragua
Services provided
Midsize Back Office Outsourcing and Translation company BPO Nicaragua, is based in Managua, Nicaragua. The team provides Back Office Outsourcing and Translation.
Read more -
UndisclosedUndisclosed50 - 249Managua, Nicaragua
Services provided
SECAT BPO is a Back Office Outsourcing company. Based in Managua, Nicaragua, the team specializes in Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Chicago, IL
Services provided
Millenial Services is a midsize Chicago, Illinois-based answering service. The team specializes in Call Center Services and Social Media Marketing.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
-
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.6/40.019.8/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other
Latest BPO Articles
See all articles
Top 10 Asian American Pacific Islander B2B Sales & Growth Influencers to Follow in 2025
Discover 10 inspiring AAPI B2B sales and growth influencers to follow in 2025, each making an impact through leadership, content, and community.
Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
-
Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
-
Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
-
Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.