DID Global

BACKGROUND

Please describe your company and position.

I am the Data Scientist of Novatech solutions

Describe what your company does in a single sentence.

A business telecommunications service provider, Virtual (DID) numbers, SIP, Trunk, PBX, SMS service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DID Global to accomplish?

• For our Nutra operations in Spain, we needed a reliable communication setup for three agents, each requiring a dedicated number and handling up to 5,000 minutes of calls per day.

SOLUTION

How did you find DID Global?

Clutch Site

Why did you select DID Global over others?

Pricing fit our budget

How many teammates from DID Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DID Global's services for this setup included: Spanish Virtual Numbers, PBX Integration, High-Volume Call Handling – Supporting up to 5,000 minutes of daily calls per agent and also the DID Team has optimized pricing structure to reduce operational expenses while maximizing efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• - A 50% reduction in international call expenses
• - Improved response time and call quality
• - Seamless expansion into new markets

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Their team was proactive, met all deadlines, and provided constant support to address concerns.

What was your primary form of communication with DID Global?

In-Person Meeting

What did you find most impressive or unique about this company?

• What really impressed us was how fast they deployed everything and the fact that we didn’t have to deal with complex contracts or hidden fees. It was all straightforward and hassle-free.

Are there any areas for improvement or something DID Global could have done differently?

• Honestly, everything’s been great so far—no major improvements needed. It’s been smooth sailing!

BACKGROUND

Please describe your company and position.

I am the Software engineer of Joey bishop

Describe what your company does in a single sentence.

A business telecommunications service provider, Virtual (DID) numbers, SIP, Trunk, PBX, SMS service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DID Global to accomplish?

• We teamed up with DID Global to take our international communication to the next level while cutting down telecom costs. Our main goals were to set up virtual numbers (DID), integrate SIP Trunking, and leverage their Cloud PBX to make call management smoother and more cost-effective.

SOLUTION

How did you find DID Global?

• Online Search
• Clutch Site

Why did you select DID Global over others?

• High ratings
• Good value for cost

How many teammates from DID Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• We set up a smooth and cost-effective IP telephony solution tailored to the company’s needs. This included 5 UK numbers, 10 PBX lines for seamless call handling, and a call balance to ensure high-quality connections to the UK and Europe. The setup was designed for reliability, flexibility, and cost savings, keeping their team connected without hassle.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Since partnering with DID Global, we have: Reduced our telecom expenses by approximately 56% and improved call quality and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is on top of things—everything was set up on time, and any questions or tweaks we needed were handled quickly. Honestly, it feels like they’re part of our own support team.

What was your primary form of communication with DID Global?

Virtual Meeting

What did you find most impressive or unique about this company?

• The mix of top-tier service, cost savings, and global reach is seriously impressive. But their 24/7 support and real-time analytics? That’s the cherry on top.

Are there any areas for improvement or something DID Global could have done differently?

• While our overall experience has been positive, expanding their service offerings to include more advanced analytics and reporting tools could provide even greater value to clients.