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Smart Outsource

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Offshore staffing for accounting, IT & admin

Smart Outsource is an Australia‑based provider of flexible offshore staffing solutions in accounting, bookkeeping, IT, telemarketing, digital marketing, and general back‑office support. Founded in Sydney, the company connects businesses with dedicated, skilled remote professionals- managed by us, with no lock‑in contracts and up to 70 % cost savings. With modern infrastructure across Australia, the Philippines, and Bangladesh, we deliver 24/7 support, robust data security, and full compliance, empowering clients to focus on growth and efficiency.

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Year founded
    Founded 2022

Service Lines
Back Office Outsourcing
20%
Finance & Accounting Outsourcing (FAO)
20%
Customer Service Outsourcing
15%
Data Annotation Services
15%
Sales Outsourcing
10%
Employer of Record (EOR) Services
5%
HR Outsourcing
5%
PEO/Employee Leasing
5%
Recruitment Process Outsourcing
5%

No Focus Areas have been added yet…

Industries
Financial services
20%
Real estate
20%
Food & Beverage
15%
Legal
15%
Home Services
10%
Retail
10%
eCommerce
10%
Clients
Small Business (<$10M)
80%
Midmarket ($10M - $1B)
20%

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Our Story

In 2022 we flipped traditional outsourcing: instead of task-based vendors, we provide dedicated people who work to your hours, your tools and your standards — supported by modern infrastructure and hands-on management. This approach helped us navigate COVID while improving productivity and profitability. Now we help Australian SMEs achieve the same.

  • Dedicated talent aligned to your workflows
  • Secure-by-design devices, MFA & least-privilege
  • Typical go-live in ~7 business days

What Sets Us Apart

Australia-Led, Offshore Delivery

Smart Outsource combines Australian client management with skilled offshore teams in accounting, back office, customer support, sales and IT. We focus on reliable communication, secure operations, flexible staffing and long-term team integration without unnecessary complexity.

Tools and Technology

Microsoft Teams
Trello
Google Drive
OneDrive
Dropbox
SharePoint
Krisp.ai
Canva
Adobe Creative Cloud
SendGrid
Google Workspace
Microsoft Excel

Commonly Asked Questions

We first understand the client's requirements, workflow, systems, required skills and communication preferences. We then shortlist suitable team members, arrange interviews where required, complete onboarding and system access, and support the team during the initial transition period.

We adapt to each client's preferred communication process and tools. Dedicated team members can work directly with the client's internal team, while our management team provides additional operational support. Regular meetings, performance reviews and reporting can be arranged based on the engagement.

Results vary depending on the role, scope and client requirements. Our main value comes from helping businesses access skilled professionals, increase operational capacity and reduce employment and operating costs compared with equivalent local staffing, while maintaining structured service delivery.

We assess candidates based on relevant experience, technical skills, communication ability and suitability for the client's industry and workflow. Clients can review shortlisted candidates and participate in interviews before confirming their preferred team member.

Yes. Clients can start with a single team member and expand into a larger dedicated team as requirements grow. We support multiple functions including accounting, bookkeeping, back office, customer support, virtual assistance, sales, design, development and IT support.

Contact Smart Outsource

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