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ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement.
ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
250 - 999
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Locations
Orlando, FL
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Year founded
Founded 2017
3 Locations
- Orlando , FL
- Pune , India
- Köln , Germany
Service Lines
- AI Consulting
- 25%
- AI Development
- 25%
Select Focus Area
- AI Expertise
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- Machine Learning
- 100%
- Customer Service Outsourcing
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- IT Managed Services Focus
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- Help desk
- 100%
Industries
- Business services
- 10%
- Consumer products & services
- 10%
- Financial services
- 10%
- Insurance
- 10%
- Supply Chain, Logistics, and Transport
- 10%
- Telecommunications
- 10%
- eCommerce
- 10%
- Education
- 5%
- Home Services
- 5%
- Hospitality & leisure
- 5%
- Medical
- 5%
- Other industries
- 5%
- Utilities
- 5%
Clients
- Midmarket ($10M - $1B)
- 50%
- Enterprise (>$1B)
- 30%
- Small Business (<$10M)
- 20%
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