- 18 of 50 Call Center Services reviews are 5 stars
- Less than $10,000 avg. project cost
Call Center Services PROJECT HIGHLIGHT
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Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
Call Center Services PROJECT HIGHLIGHT
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Moneypenny USA (formerly VoiceNation) is perceived as offering good value for money, with clients appreciating their competitive pricing and the adaptability of services. One client noted spending around $300 monthly, stating the service was invaluable in managing calls efficiently. Another reported a total investment of approximately $40,000, highlighting the cost savings from not hiring additional staff. Overall, feedback indicates that clients find Moneypenny's pricing fair relative to the quality of service provided.
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Blue Valley Marketing is a Contact Center Services provider specializing in both inbound and outbound call center solutions, such as Telemarketing and Customer Support Services. Reviews highlight their exceptional responsiveness, professionalism, and commitment to quality, with 100% of reviewers praising their effectiveness in enhancing customer satisfaction and operational efficiency. Their adeptness in delivering timely results and proactive communication is consistently noted across testimonials.
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5.0 — Blue Valley Marketing provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information. Read more
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Clients consistently commend Blue Valley Marketing for their cost-effectiveness and value for money. Feedback highlights that their pricing fits various budgets while delivering exceptional results, such as increased sales leads and improved customer satisfaction. One client noted, 'Good value for cost,' while another emphasized their ability to exceed expectations, stating, 'I have been pleased with the cost per order.' Overall, the sentiment reflects strong satisfaction with the financial investment relative to the outcomes achieved.
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SupportYourApp is a professional Customer Support Services provider specializing in Contact Center Services and Telephonic Support, with a focus on inbound and outbound call handling across multiple languages. The company's dedication to delivering timely, efficient, and high-quality support is consistently praised, with 100% of reviewers highlighting their professionalism and proactive communication. The flexibility in scaling support teams and maintaining customer satisfaction has been a significant advantage for many clients.
SupportYourApp demonstrates a strong understanding of client needs, as evidenced by their proactive engagement and tailored support strategies. One client noted their agents' ability to grasp complex issues without relying solely on scripts, significantly enhancing customer satisfaction. Another highlighted the team's commitment to ongoing training and adaptation, which has fostered a seamless support experience. Overall, clients appreciate SupportYourApp's responsiveness and dedication to meeting specific project demands.
They’re very concerned about making sure they can do the job, and they don’t make too many presumptions about whether or not they can. They like being clear, and they ask lots of questions. They really want to know what’s best for the customer and what the mindset behind a decision was, so that they can be more autonomous in the future.
They don’t just use scripts; they really try to understand what it is they’re supporting. All of the support agents understand our apps and the problems that we have. Sometimes, our customer’s issues don’t even get elevated to the second level.
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SupportYourApp is consistently recognized for its competitive pricing and exceptional value for money across various client reviews. Clients noted that the company's services fit well within their budgets while delivering high-quality support. For instance, one client highlighted that SupportYourApp provided 'good value for cost,' while another emphasized their ability to adapt and offer 'high-level, personalized support.' Overall, the sentiment towards the company's pricing is overwhelmingly positive, with many clients expressing satisfaction with the cost-effectiveness of the services provided.
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Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Clients have expressed high satisfaction with Hugo's customized support, noting their commitment to 24/7 availability, which significantly enhanced user experience across different time zones. One client highlighted the seamless adjustment to their specific needs and praised Hugo's ability to integrate their company culture into the partnership, resulting in an exceptional collaborative atmosphere. Overall, the sentiment towards Hugo's personalized service and adaptability is overwhelmingly positive, with no areas for improvement identified by clients.
I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Recent reviews highlight a strong positive sentiment towards Hugo Inc., particularly for their effectiveness in scaling global customer experience infrastructure and streamlining partner integration processes. Clients noted significant improvements, such as reducing partner integration time from three weeks to one and enhancing customer satisfaction scores. The team’s agility and ability to address complex issues with minimal oversight were particularly praised, establishing Hugo as a reliable partner in driving revenue growth and operational efficiency.
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XACT is a versatile provider of Contact Center Services, excelling in inbound and outbound call handling, customer support, and telephonic support across various industries. With a strong emphasis on adaptability and effective communication, XACT is frequently praised for its project management and ability to partner with clients to meet specific goals. Around 90% of reviews highlight their customer-centric approach, while some suggest improving agent training and call documentation.
In recent reviews, clients have expressed overall satisfaction with XACT's services, noting their competitive pricing and bilingual support as key strengths. However, some feedback indicated concerns regarding the consistency of agent performance and the timely updating of documentation. One client highlighted the effectiveness of weekly meetings for addressing issues, while another pointed out that agents sometimes appeared rushed, affecting detail accuracy. Overall, XACT is seen as a valuable partner in logistics support.
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Valoris Center is a leading provider of comprehensive Contact Center Services, including Inbound and Outbound Call Center solutions. The company is consistently praised for its flexibility and professional approach, achieving success rates of up to 80% and customer satisfaction scores above 90%. Clients commend their proactive communication and adaptability in addressing diverse customer support needs.
Clients commend Valoris Center for their customized support, noting their willingness to tailor solutions to specific needs. One client highlighted the effective integration of data via API into their CRM, emphasizing the professional team's expertise and adaptability. Daily interactions foster real-time feedback, enhancing collaboration. Overall, sentiment is highly positive, with clients appreciating Valoris as a reliable partner that significantly contributes to improving customer satisfaction and operational efficiency.
We have daily catch-up discussions on specific situations that appear, and we appreciate that we can solve them together on the spot and get feedback in real-time on survey forms. Their previous experience and knowledge, the professional team, and their willingness to customize the solution for us. When we started the project, we shifted significantly in the operational area, but we worked on calibrating and building our partnership.
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Recent reviews of Valoris Center reflect a strong overall sentiment, highlighting their effectiveness in appointment setting and customer engagement. Clients reported a success rate of 20% for consultations and up to 80% contact rates for new customers, demonstrating their proficiency in outbound campaigns. Feedback emphasized their flexibility, professionalism, and proactive approach to project management, with no noted areas for improvement. Clients appreciated the alignment of company values and the high-quality service provided.
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Enshored is a provider of Contact Center Services, specializing in Customer Support Services and Call Handling. They have received overwhelmingly positive feedback, with clients highlighting their strong project management skills, adaptability, and consistent quality. Approximately 90% of reviewers praise their ability to scale efficiently and maintain low turnover rates, making them a reliable partner for telephonic support and customer service center needs.
Call Center Services PROJECT HIGHLIGHT
5.0 — Enshored provides BPO services for a multi-content platform. The team offers email ticket support for inbound and outbound customer interactions and helps with the client's Kickstarter campaigns. Read more
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Clients generally express high satisfaction with Enshored's cost-effectiveness and value for money. Notably, one client highlighted that their partnership has saved around $2 million compared to internal hires, emphasizing the substantial cost benefits. Another client noted that Enshored's services allowed them to provide affordable offerings to customers while maintaining quality. Overall, feedback indicates that Enshored delivers strong results at competitive pricing, with clients appreciating their flexibility and the ability to scale services according to needs.
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Recent reviews of Enshored reflect a positive sentiment, highlighting their effective BPO services that enhance customer experience for Skybound Entertainment. Clients commend the team's adaptability and integration within existing processes, particularly praising team members like Alex for their support and guidance. While their ability to manage communication channels and ticketing systems is noted, some areas for improvement include enhancing documentation processes for new product launches. Overall, clients find Enshored to be a valuable partner in achieving operational efficiency.
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TECHSPEED INC is a company specializing in Contact Center Services, including data entry and validation, and they adeptly support product launches with their call handling expertise. Overall, 100% of the feedback highlights their adaptability, excellent project management, and ability to integrate seamlessly with the client's team, although minor improvements were noted in record-keeping practices.
TECHSPEED INC has received positive feedback regarding their reliability, with clients noting that the output is consistent and dependable. One reviewer highlighted that issues are infrequent and are promptly addressed when they arise. Additionally, the company's quick responses and effective communication about project progress further enhance their reliability. Overall, clients express a strong sense of trust in TECHSPEED INC's ability to deliver quality results.
Output is consistent and reliable. Issues rarely occur and, when they do, they are sure to correct quickly.
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Call Center Services PROJECT HIGHLIGHT
5.0 — TECHSPEED INC provided call center services for a health revenue cycle management firm. The team used existing materials to understand the client’s needs and wrote scripts. They also did contact Read more
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Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money across various projects. For instance, one client noted that their investment of $25,000–$50,000 yielded significant operational improvements, while another praised their ability to deliver high-quality results at a reasonable cost. Overall, feedback reflects a strong sentiment of satisfaction regarding the company's cost-effectiveness and the quality of service provided, with many clients stating they would recommend TECHSPEED INC for its outstanding support and responsiveness.
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SPLACE BPO is a comprehensive Contact Center Services provider specializing in Customer Support, Inbound and Outbound Call Center Services, and Telemarketing. Reviews highlight their effective team management and adaptability, with over 90% of clients praising their prompt communication and project management. The company is noted for its excellent organizational culture and ability to quickly scale operations while maintaining service quality.
Call Center Services PROJECT HIGHLIGHT
5.0 — An educational consulting and research firm has hired SPLACE BPO for their BPO services. The team currently provides administrative support for the client's in-person and virtual events. Read more
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Clients have consistently highlighted SPLACE BPO's competitive pricing and overall value, often noting that their services fit within budget constraints. For instance, one client appreciated that SPLACE's pricing was a key factor in their selection. Another client, who invested significantly, reported a substantial increase in sales, reinforcing the perception of high value for money. Overall, feedback indicates satisfaction with the cost-effectiveness and quality of services provided by SPLACE BPO.
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Blue Valley Marketing is a Contact Center Services provider specializing in both inbound and outbound call center solutions, such as Telemarketing and Customer Support Services. Reviews highlight their exceptional responsiveness, professionalism, and commitment to quality, with 100% of reviewers praising their effectiveness in enhancing customer satisfaction and operational efficiency. Their adeptness in delivering timely results and proactive communication is consistently noted across testimonials.
Call Center Services PROJECT HIGHLIGHT
5.0 — Blue Valley Marketing provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information. Read more
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Clients consistently commend Blue Valley Marketing for their cost-effectiveness and value for money. Feedback highlights that their pricing fits various budgets while delivering exceptional results, such as increased sales leads and improved customer satisfaction. One client noted, 'Good value for cost,' while another emphasized their ability to exceed expectations, stating, 'I have been pleased with the cost per order.' Overall, the sentiment reflects strong satisfaction with the financial investment relative to the outcomes achieved.
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Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.
Call Center Services PROJECT HIGHLIGHT
5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more
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Clients consistently highlight Hit Rate Solutions as offering excellent value for cost, with many noting that their pricing fits within budget constraints. For instance, one client stated it provided 'good value for cost' and another emphasized the 'quality of work done for the price.' Overall, sentiment regarding the company's cost-effectiveness is highly positive, with multiple reviews praising their competitive rates and the professionalism of their services.
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Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
Call Center Services PROJECT HIGHLIGHT
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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ASL BPO is a company specializing in Contact Center Services, offering inbound customer care and virtual assistance. Their overall feedback is positive, with clients appreciating their professional call handling and customer support services. While some agents required additional training, ASL BPO successfully managed calls and monitored security staff, demonstrating effective telephonic support and customer service.
Clients perceive ASL BPO as a trustworthy partner, emphasizing their reliable support and immediate responsiveness to issues. One review highlighted ASL's solid structure, reinforcing a sense of dependability. Additionally, the provision of a long-term plan and efficient service further contributes to the sentiment of trustworthiness among their clientele. Overall, feedback indicates a strong confidence in ASL's capabilities, despite suggestions for future pricing improvements.
ASL is a company that offers an immediate response to any type of problem that may arise. It offers a solid and trustworthy structure with its clients. They can improve prices in the future.
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Call Center Services PROJECT HIGHLIGHT
5.0 — ASL BPO provides ongoing back-office support for a law firm. The team also provides digital marketing services to control the client's online visibility. Read more
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Clients consistently commend ASL BPO for their competitive pricing and excellent value for money. Feedback highlights that their pricing aligns well with client budgets, with one client noting a 15% reduction in operational costs and another mentioning 'good value for cost.' Overall sentiment reflects satisfaction with the cost-effectiveness of ASL BPO's services, enhancing operational efficiency while maintaining high-quality service delivery.
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SupportZebra is a customer support service provider specializing in contact center services, including phone support, chat, and email management. Across their reviews, 100% of feedback highlights their exceptional service quality and response time, with clients noting significant improvements in customer satisfaction scores. Their seamless integration and dedicated account management make them a highly valued partner.
Clients express a strong sentiment regarding SupportZebra's openness to feedback, highlighting their responsiveness to concerns raised by moderators. For instance, one client noted that SupportZebra actively engaged in discussions about leadership and operational improvements, leading to enhanced moderator morale. The company's willingness to implement changes based on client feedback has been well-received, although there are suggestions for further improvement in managerial training for team leaders.
What stands out the most is their willingness to take feedback. For example, there have been times when moderators expressed concerns about their leadership, how things are run, and how they’re judged based on their performance. Our team has requested changes or meetings with their leadership to understand the source of the issue. They’ve been excellent at taking our feedback to heart. They’ve made improvements and changes that have exponentially increased moderator morale — they’re so much more satisfied with their positions.
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5.0 — SupportZebra provides ongoing customer service outsourcing services for an expense management and corporate card company. The team handles phone, chat, and email support for the card side of the Read more
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Clients have praised SupportZebra for their competitive pricing and overall value for money. One client noted they chose SupportZebra as a more affordable option while ensuring employee welfare, stating, "They were one of the more affordable options and treated their employees better." Another client highlighted significant improvements in service efficiency and customer satisfaction, indicating a strong return on investment. Overall, feedback reflects a positive sentiment regarding the cost-effectiveness of their services.
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Mercatus is a company specializing in Contact Center Services, including Customer Support Services and Telephonic Support. Overall, the feedback is mixed, with 67% of the reviews highlighting their impressive organization and responsiveness, particularly in phone support and call handling. However, 33% of reviews noted areas for improvement in lead targeting and LinkedIn campaigns.
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4.0 — Mercatus provided call center services to help an engineering company acquire new leads. The team was tasked with setting up appointments with potential clients. Read more
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Clients generally perceive Mercatus as offering good value for money, with several reviews highlighting the effectiveness of their lead generation services relative to the investment made. For instance, one client noted an investment of approximately €5,700, which led to successful cold calling campaigns despite some shortcomings in LinkedIn outreach. Another client emphasized that their investment of €10,000-€15,000 yielded significant network growth and increased response rates. However, some feedback suggests that pricing could be adjusted for better competitiveness.
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EverHelp is a comprehensive customer service center specializing in Contact Center Services, including Inbound Call Center and Customer Support Services. With robust project management and a commitment to client needs, EverHelp has consistently delivered impressive results, such as a 97% call acceptance rate and 95%+ NPS across multiple projects. Approximately 75% of reviewers commend their team integration and flexibility, highlighting their customer-centric approach.
Clients consistently express appreciation for EverHelp's ability to understand their needs. One reviewer highlighted the company's proactive approach in suggesting improvements and their genuine interest in comprehending project intricacies. Additionally, the positive feedback emphasizes EverHelp's flexibility and effective communication, which contributed to reduced response times and increased customer satisfaction. Overall, the sentiment reflects a strong alignment with client objectives and a commitment to delivering tailored support.
What stood out most about EverHelp was their flexibility, proactive approach to suggesting improvements, and genuine interest in understanding the intricacies of our project to provide top-notch customer support.
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5.0 — EverHelp provides call center services for a global tech company. The team is responsible for on-demand support, creating support flows, developing an analytics infrastructure, and continuous Read more
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In the past six months, EverHelp has received positive feedback for their exceptional support and effective project management. A CMO from Claspo noted that EverHelp significantly reduced their internal team's workload while enhancing service quality. Clients highlighted the team's passion and impressive retention rates, recommending their services for businesses facing challenges. While there is a desire for a broader range of services, overall sentiment remains highly favorable, with many praising the value for cost and timely communication.
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CanadaDirect is a provider of outbound telemarketing services with expertise in Contact Center Services and live agent solutions. Reviews highlight their exceptional project management skills and entrepreneurial focus, contributing to a 20% increase in sales and a significant reduction in customer complaints. Overall, feedback is overwhelmingly positive, with no noted areas for improvement.
Call Center Services PROJECT HIGHLIGHT
5.0 — CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in. Read more
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Clients have reported that CanadaDirect provides excellent value for money, with one review highlighting an annual investment of $3,000,000–$5,000,000 resulting in significant returns, including a 20% increase in sales. The company is praised for its project management capabilities and compliance focus, making it a preferred choice over competitors. Overall, clients feel that CanadaDirect's pricing aligns well with the quality of service delivered.
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Big Outsource is a Customer Support Services provider specializing in Contact Center Services, including Inbound and Outbound Call Center operations. The reviews indicate a high level of satisfaction, with 100% of clients praising their responsiveness, professionalism, and commitment to customer satisfaction. Clients also commend Big Outsource for their efficient project management and ability to align with company values, with no negative feedback reported.
Clients have consistently praised Big Outsource for their reasonable pricing, highlighting it as a decisive factor in their selection process. One client noted that Big Outsource's pricing fit their budget while providing reliable support coverage, leading to significant cost savings and improved profitability. Overall, the sentiment regarding pricing is highly positive, with clients appreciating the value delivered relative to the costs incurred.
Additionally, the cost savings achieved through outsourcing have significantly impacted our profitability. Their cost-effective solutions, excellent customer service, and responsive leadership team have been instrumental in our success. They've proven to be reliable partners who understand our needs and consistently deliver results.
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5.0 — Big Outsource provided customer support for a telecommunications company. They manage all of the client's customer support channels, including email, chat, and phone support. Read more
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Clients consistently highlight Big Outsource's competitive pricing and excellent value for money. For instance, one founder noted that their pricing fit their budget while offering great value, resulting in a 30% surge in customer satisfaction. Another client emphasized the company's commitment to quality services relative to costs, stating they achieved significant operational improvements without straining their finances. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and quality of services provided by Big Outsource.
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IdeasUnlimited is a comprehensive provider of Contact Center Services, specializing in Customer Support Services and Inbound Call Center operations. The company receives overwhelmingly positive feedback, with clients praising their professionalism, high-quality service, and ability to meet Key Performance Indicators. Approximately 100% of reviewers commend their effective communication, while seamless project management and prompt responsiveness are noted as standout qualities.
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4.5 — IdeasUnlimited is providing customer service support for a FinTech company. Their responsibilities include providing customer support and handling sales calls and other administrative work. Read more
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In the past six months, IdeasUnlimited has garnered overwhelmingly positive feedback from clients. Notable highlights include a 500% growth in revenue for Hypotenuse AI and a 30-point increase in customer satisfaction for SpeakHer. Clients commend their exceptional communication, professionalism, and adaptability, with many expressing satisfaction in their ability to manage customer inquiries effectively. Overall sentiment is highly favorable, with numerous clients indicating no areas for improvement.
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TRU29 Solutions Inc. is a company specializing in Contact Center Services, including Outbound Call Center and Customer Support Services. Their reviews highlight a 100% success rate with exceptional management and skilled staff, emphasizing their professionalism and adaptability. Clients appreciate their timely communication and partnership-based approach, with no areas for improvement noted.
Clients have expressed high satisfaction with TRU29 Solutions Inc.'s accommodating nature, noting their responsiveness to requests and effective management. One CEO highlighted that any necessary changes were executed without issues, demonstrating a strong willingness to adapt to client needs. Overall, feedback reflects a positive sentiment regarding the company's flexibility and commitment to delivering tailored solutions, contributing to a successful partnership.
Anytime I needed things changed it was done without any issues. The company exhibited very good management throughout the project. The ability to adapt and change to new areas was particularly impressive.
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5.0 — A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and Read more
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TRU29 Solutions Inc. has received positive feedback regarding their overall cost and value for money. Clients noted that TRU29 offered 'good value for cost' and provided services at a price lower than expected, which was a significant advantage over competitors. One client highlighted their pricing as a 'big plus' in choosing TRU29. Overall, clients feel they receive a high-quality service that justifies the costs, contributing to a strong sentiment of satisfaction with the company's value proposition.
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Go4customer specializes in providing comprehensive contact center services, including inbound and outbound call center services, telemarketing, and customer care services. Reviews highlight their exceptional customer support, with 100% of reviewers praising their responsiveness and efficiency in project management. Clients consistently commend their commitment to customer satisfaction and seamless integration into existing operations.
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5.0 — Go4customer provided call center services for a residential support services company. The team was responsible for 24/7 support, staff support, client support, compliance training, and reporting. Read more
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Clients consistently praised Go4Customer for offering excellent value for money, with feedback highlighting their competitive pricing and effective service delivery. One client noted that Go4Customer's pricing fit their budget while providing good value, leading to increased customer satisfaction and reduced operational costs. Another client emphasized the ease of their billing process and mentioned saving approximately $1,000 monthly. Overall, the sentiment reflects a strong perception of cost-effectiveness and reliable service.
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DialAmerica is a comprehensive Contact Center Services provider offering Customer Support Services, including both Inbound and Outbound Call Center solutions. Reviews indicate high satisfaction, with 90% of clients highlighting their professionalism and efficiency in handling calls and customer service. While technological improvements are suggested by 10% of reviewers, DialAmerica's strengths lie in delivering quality Telemarketing Services and maintaining a well-trained, responsive customer service team.
Clients consistently highlight DialAmerica's reasonable pricing as a significant advantage. One review notes their 'quality services at a fair price,' while another emphasizes 'good quality service and a good price.' Additionally, clients appreciate flexible billing structures, with options for package deals and hourly rates. Overall, the sentiment regarding pricing is positive, indicating that DialAmerica provides value for the cost, contributing to client satisfaction and operational efficiency.
They have strong brand name recognition and a solid reputation. They offer quality services at a fair price.
They have good, quality service and a good price.
Their strengths are their capacity and customer service, and they have a good price.
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5.0 — DialAmerica provided outbound call services for a regional electric company. Their team reached out to 20,000 customers to allow them to opt-out of a program. Read more
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DialAmerica's pricing structure is generally perceived as fair, offering various packages that cater to different budgets. Clients reported significant savings, with one company saving approximately $25,000 monthly, while another highlighted a cost-effective return on investment. Despite some feedback suggesting potential improvements in pricing and reporting, most clients expressed satisfaction with the value received relative to their expenditure, indicating that the quality of service often justifies the costs.
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Global Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.
Global Response has received positive feedback regarding their attentiveness to client needs. One client emphasized their responsiveness, stating, "They are very responsive and attentive to their clients' needs." Additionally, the client described the company as a "strategic partner that is crucial to our business success," indicating a strong alignment and support throughout their partnership. Overall, the sentiment reflects a high level of satisfaction with Global Response's attentiveness.
They are very responsive and attentive to their clients' needs.
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Clients generally perceive Global Response as providing excellent value for money, with many noting significant cost savings and efficient service. One client reported saving $12,000 monthly, while another highlighted substantial employee hour savings. Although specific pricing details were often undisclosed, feedback indicates that their services are affordable and yield high returns. Overall, clients describe Global Response as a reliable partner that enhances operational efficiency and customer service without sacrificing quality.
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Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.
Clients have praised Quantanite for their exceptional project management, highlighting their regular performance updates and effective communication. One client noted that their project management was 'great,' with consistent overachievement in productivity. Additionally, the collaborative approach of the Quantanite team, including weekly calls and detailed reports, has been commended, ensuring alignment and clarity in deliverables. Overall, the sentiment reflects a strong satisfaction with their project management capabilities.
The Quantanite team has a very regular cadence in terms of providing us with updates on performance. Their members have at least a weekly call with their team leads. They’ve also been very communicative and collaborative. We used Google Hangout for video conference calls. Their daily reports are sent via email, and they sometimes attach sheets that show what they've completed.
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Clients express a positive sentiment regarding Quantanite's cost and value for money, often highlighting their competitive pricing and efficient service delivery. One client noted that the decision to engage Quantanite was primarily driven by their favorable pricing and relevant experience. Another client emphasized that Quantanite's services exceeded productivity expectations, demonstrating strong value for their investment. Overall, clients appreciate the balance of cost-effectiveness and quality in Quantanite's offerings.
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Leverage Contact Center is a dynamic firm specializing in Contact Center Services, including Inbound and Outbound Call Center and Telemarketing Services. Reviews highlight their client-oriented approach, with 100% of feedback praising their high contact capacity and adaptability to client needs. They effectively double client outreach and demonstrate strong project management, making them a reliable partner in Customer Support Services.
Call Center Services PROJECT HIGHLIGHT
4.5 — Leverage Contact Center provides call center services for a medical center. The team is in charge of setting appointments, managing the client's WhatsApp channel and emails, and handling customer Read more
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Leverage Contact Center offers substantial value for its pricing, with clients noting a monthly investment of $10,000 that yields impressive results. One client highlighted their ability to reach 500 sales points, doubling previous outreach efforts. Feedback indicates that the company is client-oriented, responsive to challenges, and committed to success, making them a worthwhile investment for businesses seeking to expand their market reach.
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Protel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.
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5.0 — Protel BPO provides 24/7 call center services for a utility firm. The team handles inbound customer calls via phone, email, and chat support. They've also implemented a QC system to improve customer Read more
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Protel BPO has been consistently praised for providing good value for money, with multiple clients noting that their pricing fits within budget while delivering high-quality service. For instance, one client highlighted the 'good value for cost' as a key reason for their selection, while another emphasized that Protel's services significantly improved customer satisfaction and operational efficiency without incurring high costs. Overall, the sentiment reflects satisfaction with the balance of cost and service quality.
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In recent reviews, clients praised Protel BPO for their effective call center management and responsiveness. For instance, Palm Beach Tan noted improved customer satisfaction and reduced call handling issues. Similarly, Oncourse Home Solutions highlighted faster response times and a positive impact on sales. Clients consistently appreciated Protel's adaptability and professional communication, with many noting their alignment with company values. Overall sentiment is highly positive, with minor suggestions for deeper system integration and ongoing improvements.
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Northern Lights Technology Development is a software development company specializing in custom solutions such as hotel management systems, RPA software, MES systems, and WMS. The company consistently receives positive feedback, with 100% of reviewers praising their professional talent, effective communication, and problem-solving capabilities. Clients highlight their ability to streamline operations, improve efficiency, and provide reliable, high-quality services.
Clients have consistently praised Northern Lights Technology for their effective communication throughout project development. They reported having 'frank and great communication' and utilized various channels such as email, telephone, and WeChat to facilitate collaboration. One client noted that Northern Lights engaged business handling staff in the RPA development process, which helped clarify objectives and streamline communication. Overall, the sentiment regarding their communicative approach is highly positive, with no areas for improvement identified.
We always had a frank and great communication. We communicated with each other through face-to-face communication, Email, telephone, WeChat and other tools.
Northern Lights Technology actively communicated with us in the cooperation process. We had work communications with each other through face-to-face communication, Email, telephone, WeChat and other tools.
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Clients have consistently praised Northern Lights Technology for providing excellent value for money, highlighting their competitive pricing and effective project implementation. One client noted that the company's pricing was 'more appropriate' compared to competitors, while another emphasized their 'high-quality software system' and reliable service. Overall, the sentiment reflects satisfaction with the cost relative to the quality of services delivered, with no significant areas for improvement identified in their pricing strategy.
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Call2Customers is a customer service center providing comprehensive contact center services, including inbound and outbound call handling, customer support services, and telemarketing services. Across their reviews, approximately 80% highlight their adaptability and professionalism in managing customer interactions, while around 20% suggest proactive improvements could enhance service further. Their commitment to aligning with client brand values and maintaining high customer satisfaction is consistently praised.
Clients consistently commend Call2Customers for their deep understanding of client needs and objectives. For instance, one client noted their agents' ability to genuinely connect with customers, enhancing satisfaction and loyalty. Another highlighted Call2Customers' solid grasp of the American market, allowing them to effectively promote services and make valuable suggestions. Overall, feedback indicates a strong sentiment of appreciation for the company's proactive approach and adaptability in aligning with client requirements.
Initially, we had to make some adjustments, in part because it was our first time doing a project like this. We had to figure out problem-solving techniques for how to increase our numbers. It really helped when we started listening to the recordings. We were able to hear how they were talking to potential clients and make small changes. Call2Customers grasps changes easily, which is good. Our team leader listens to us very carefully and translates our instructions back to the team.
Call2Customers's genuine commitment to understanding our unique needs as a nonprofit organization impressed us. They didn’t just complete tasks—they took the time to align their work with our mission, ensuring everything they did supported our goals. Their attention to detail, adaptability, and ability to consistently deliver high-quality results made them stand out. It truly felt like they were an extension of our team, fully invested in helping us succeed.
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5.0 — Call2Customers managed the operations of a personal care brand's customer service contact center. They offered 24/7 assistance, including processing orders and returns and addressing customer Read more
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Clients consistently highlight Call2Customers' competitive pricing and strong value for money. For instance, a CEO noted their 'good value for cost' and a founder emphasized that their 'pricing fit our budget.' Overall sentiment reflects satisfaction with the affordability of services while achieving significant improvements in customer service and operational efficiency. Clients appreciated the balance between cost and quality, with many indicating that Call2Customers exceeded their expectations in delivering results.
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GotYourBack Support is a customer support and sales outsourcing company, adept at providing 24/7 assistance and managing complex customer service operations. With no negative feedback and 100% of reviewers highlighting their professionalism and responsiveness, GotYourBack Support is praised for its quick adaptability, dedication, and high-quality service, significantly enhancing clients’ KPIs and overall customer satisfaction.
Clients consistently highlight GotYourBack Support's accommodating nature, noting their swift adaptation to partner needs and effective collaboration. One Chief Strategy Officer praised the company's smooth setup and transparent workflow, stating that GotYourBack took every opportunity to improve through constructive feedback. Overall, the sentiment reflects a strong appreciation for their flexibility and commitment to delivering excellent service.
GotYourBack is a very ambitious company with enthusiasts running the company operations and keen to adapt towards partners' needs within a short period of time while delivering great service for the clients. Since the very beginning, the process was set up in a proper way and the workflow is transparent between teams, which leads to fast execution. GotYourBack team is very collaborative and they learn quickly.
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Clients consistently highlight GotYourBack Support's cost-effectiveness and value for money. One CMO noted their pricing fit the budget and emphasized the 'good value for cost' provided. Another client praised their ability to improve key performance indicators while maintaining affordability. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the service quality relative to the investment, often considering it an exceptional return on investment.
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OnBrand24 is a Contact Center Services provider specializing in telemarketing, inbound and outbound call handling, and customer support services. Their strengths include exceptional customer service, flexibility, and quick response times. Reviews indicate a high satisfaction rate, with approximately 80% positive feedback on their ability to save clients both time and money. Some suggestions for improvement include diversifying services and expanding capabilities.
OnBrand24 has received positive feedback regarding the high quality of their work, with clients highlighting exceptional customer service and prompt issue resolution. One client noted a significant 80% success rate in debt collections and saved over $10,000, while another praised the call quality and quick service. Overall, the sentiment is favorable, emphasizing reliability and effectiveness, although some clients suggested improvements in diversity and appointment-setting success rates.
They are the best in the industry. They have helped my company save over $10,000. I have an 80% success rate of collections.
The call quality and quick service stand out. Their success rate of setting appointments could improve.
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5.0 — Read more
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Clients generally perceive OnBrand24's pricing as competitive and value-driven. One client noted that the service saved them approximately $1,000 per month and over $10,000 annually, highlighting the cost-effectiveness of outsourcing compared to in-house hiring. Another client emphasized the pay-as-you-go structure, which allows for flexibility and affordability. Overall, the sentiment regarding cost and value for money is positive, with many clients appreciating the significant savings and professional service provided.
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Tasks Expert- A Virtual Assistant Company specializes in Contact Center Services, offering solutions like Customer Support Services and Telephonic Support. Their reviews reflect overwhelmingly positive feedback, with 100% of reviewers noting their ability to exceed expectations and deliver results promptly. Notably, 50% of reviewers highlighted their impressive balance between data-driven strategies and personalized customer care.
Clients have consistently noted that Tasks Expert is easy to reach and effectively communicates across time zones. One reviewer highlighted their ability to connect seamlessly, stating, "They worked on our requests in their time zone and determined the perfect timing to connect with us easily." Overall, the sentiment regarding accessibility and communication is positive, with clients appreciating the responsiveness and collaborative approach of the team.
Tasks such as bookkeeping, social media, working with a virtual assistant on your calendar are all things that you can do with Tasks Experts and more. They really were experts in certain areas. You can determine what you are not the best at, and work with them collaboratively to put together your requirements, in your time zone. They worked on our requests in their time zone and determined the perfect timing to connect with us easily.
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5.0 — Tasks Expert- A Virtual Assistant Company managed a mattress retailer's call center operations. The team handled customer inquiries, order placements, payment processing, and product Read more
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Clients consistently highlight Tasks Expert's excellent value for money, with many noting that their pricing aligns well with their budget while delivering quality results. For instance, a COO mentioned 'good value for cost' as a reason for choosing the company. Another client from a hotel group appreciated the 'flexible pricing' that matched their needs. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of service provided by Tasks Expert.
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ACC specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The company is recognized for efficient customer support, with approximately 80% of reviewers highlighting their quick response and reliability. However, pricing is noted as an area for improvement by 25% of clients. Overall, ACC delivers high-quality customer service and telephonic support, creating value for businesses.
Client feedback on ACC's services consistently highlights their commitment to delivering high-quality work. One client noted, "They provide good service and quality," while another stated, "They always provide a great service." Additionally, a client emphasized their trust, saying, "They provide great and quality services. I trust them." Overall, the sentiment reflects strong satisfaction with ACC's performance, with many clients expressing no suggestions for improvement.
They provide good service and quality.
They have great service and quality.
The project manager and representatives assigned to my account are highly motivated, experienced professionals and I know I can count on them to create value for our company and provide high quality service to our consumers.
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5.0 — Read more
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Overall, clients express satisfaction with ACC's value for money, noting that their services yield significant savings. One client mentioned saving $50,000 monthly, while another noted $5,000 in monthly savings. However, some feedback indicates a desire for lower pricing, suggesting that while the services are effective, clients feel costs could be more competitive. The sentiment reflects a balance of appreciation for quality and a wish for improved pricing structures.
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OutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.
Clients have expressed a positive sentiment regarding OutPLEX's cost and value for money, highlighting their ability to lower costs while improving service and call quality. One client noted that OutPLEX provided 'good value for cost' and exceeded expectations in service levels and cost per call. Overall, the feedback reflects satisfaction with the pricing structure and the quality of services delivered, reinforcing OutPLEX's reputation as a valuable partner.
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RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
Clients have praised RDI Corporation for providing good value for the cost of their services, with one IT Manager noting that their pricing fit within budget while delivering high-quality results. The company was selected over competitors due to its high ratings and alignment of values, reinforcing the overall positive sentiment regarding cost-effectiveness. Additionally, the long-term success of network management over 14 years further substantiates the perceived value received by clients.
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Genesis Support Solution LTD is a dedicated provider of Call Center Services, specializing in Customer Support and Call Handling. The company is praised for its hardworking team and effective communication, with a focus on enhancing client operations. The reviews highlight their commitment to improving customer service, with 100% of reviews noting satisfaction with their skills and efficiency.
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5.0 — Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email. Read more
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Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
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MARS EC is a lead generation company praised for its professional and communicative approach. Over 90% of the feedback mentions their impressive high number of leads generated, aligning with client needs and expectations. Their services have been recognized for offering good value and aligning well with client company values.
Clients have reported that MARS EC offers competitive pricing that aligns well with budgets, providing good value for the cost. One client highlighted the company's 'great culture fit' and 'good value for cost,' indicating satisfaction with the overall investment. The professional approach and effective communication further enhance the perception of value, as noted in their ability to generate a high number of leads for the client.
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In the last six months, MARS EC received positive feedback for their communicative and professional approach, particularly in generating a high number of sales leads for Energy5.com. The client appreciated the alignment of company values and the effective project management. Overall, the sentiment is highly favorable, with no significant areas of improvement noted, indicating a strong fit for future projects.
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Complete Call Solutions is a Contact Center Services provider offering inbound and outbound call center support, customer care services, and telephonic support. Reviewers consistently praise their ability to handle Tier 1 customer support efficiently and scale services as needed, with 75% highlighting their responsiveness and reliability. They are noted for strengths in customer engagement, quick response times, and effective problem-solving, although some suggest improvements in call transferring and initial setup guidance.
Clients have expressed high satisfaction with Complete Call Solutions' customized support, noting their seamless integration into existing operations. One client highlighted that the team handled calls and emails as if they were regular employees, resulting in increased customer satisfaction and retention. The company's dedication to understanding and meeting client needs has been particularly praised, with feedback indicating that their services significantly improved response times and overall business flow.
They allowed us to have a customized solution that met our businesses goals and our customers' needs. They are dedicated to your company as if they were a part of your company. Your business is as important to them as it is to you. They care about what they are providing, and the services you get from them absolutely show this.
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5.0 — Complete Call Solutions provided a team to provide basic customer service assistance for a SaaS company. Their call center handles simple administrative tasks like password resets. Read more
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Overall sentiment regarding Complete Call Solutions' pricing and value for money is positive. Clients appreciate the cost-effectiveness and the significant savings on operational costs. For instance, one client noted they save approximately $2,200 to $5,000 monthly, while another indicated savings of thousands of dollars monthly due to increased efficiency. Many clients expressed satisfaction with the service quality relative to the investment, highlighting that the company provides excellent support and has helped them scale effectively.
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BitWide is a company specializing in outbound call center and telemarketing services, focusing on lead generation and customer engagement. The reviews reflect a positive overall sentiment, with 100% of clients commending their effective communication and adaptability. Notably, 60% of reviewers appreciated their project management and service customization, while 40% highlighted the responsiveness of their team in addressing client needs.
Clients consistently highlight BitWide's hard-working nature, emphasizing their commitment to project success. One client noted that the entire team, including the CEO, was engaged and willing to adjust tactics as necessary. Despite initial delays, the client acknowledged that the team is now on track, delivering expected metrics. The feedback suggests a strong sentiment of appreciation for BitWide's dedication and responsiveness in meeting project goals.
They are trustworthy. Everyone is engaged with this being successful up to and including the CEO. The team is very willing and capable of making edits, adjusting tactics as needed. Easy team to work with.
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5.0 — BitWide provided call center services for an IT company. They were responsible for connecting with prospects through LinkedIn and following up with unresponsive leads each month through phone calls. Read more
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More responsive than most other service providers
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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NICE Global is a Contact Center Services provider specializing in customer support, inbound call center, and telephonic support. The company receives overwhelmingly positive feedback for its proactive communication, flexibility, and alignment with client values, with 100% of reviews highlighting its drive for success and adaptability to client needs.
NICE Global received high praise for delivering high-quality work, particularly noted for their attention to detail and compliance. A VP from Asurvio highlighted their 'true partner centric approach' that adapted to evolving needs, which significantly contributed to improved customer lifetime value and net promoter score. The client emphasized their satisfaction with the overall value for cost, indicating that NICE Global's services exceeded expectations without any areas for improvement identified.
A true partner centric approach that adapted to our company's evolving needs and requirements. Their attention to detail, quality, and compliance were critical to the success of our program.
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5.0 — NICE Global provides call center and BPO services for a transportation company. The team aims to keep costs low without interrupting the client’s services. Read more
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Clients have consistently highlighted NICE Global's competitive pricing and overall value for money. One client noted that NICE Global was selected due to 'good value for cost' and 'pricing fit our budget.' Another emphasized their ability to maintain low costs without sacrificing service quality. Overall sentiment indicates that clients appreciate the balance between cost and service excellence, making NICE Global a favorable choice for budget-conscious projects.
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Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.
Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.
Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.
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Clients have praised Telecom, Inc. for their competitive pricing and value for money, particularly in the context of high-quality service delivery. One reviewer noted they chose Telecom due to their willingness to accommodate a payment structure that aligned with their budget. Another highlighted that Telecom's rates were favorable compared to other U.S.-based call centers. Overall, feedback reflects satisfaction with the company's performance relative to its cost, indicating a strong value proposition.
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Orpheus Solutions is a digital marketing consulting firm recognized for its innovative approach and profound expertise in digital marketing strategies. The company has received 100% positive feedback, with clients praising their effective workflow and impressive creativity. Reviewers consistently highlight their reliability and ability to provide new perspectives, with no areas noted for improvement.
Clients generally perceive Orpheus Solutions as providing good value for money. One client noted that they were impressed with the company's creative approach and digital marketing expertise, indicating a strong return on investment potential. Although specific financial outcomes were not disclosed, the client expressed confidence in the direction of their project, suggesting satisfaction with the overall cost relative to the services received.
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A1 Call Center is a comprehensive contact center service provider specializing in outbound call center and telemarketing services. Overall, reviews are highly positive, with clients praising their excellent customer service and ability to improve business communications. Approximately 100% of reviews highlight their strengths in relationship-building and efficiency, although suggestions for improvement include faster processing and enhanced schedule flexibility.
A1 Call Center has received high praise for their quality of work, with clients describing them as 'excellent' and 'amazing'. One client noted a 'very happy, very enjoyable experience', highlighting their ability to build strong relationships with both companies and consumers. Additionally, their customer service was specifically commended. Overall, the sentiment reflects a strong satisfaction with the quality of services provided, although there are suggestions for improvement in processing speed.
They are excellent.
They are amazing.
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5.0 — Read more
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Clients consistently express satisfaction with A1 Call Center's pricing structure and value for money. One client noted they save approximately $2,000 monthly, highlighting the cost-effectiveness of their services. Another client emphasized that the standard pricing aligns well with the premium quality of service received. Overall, clients appreciate the balance of competitive pricing and high-quality service, indicating a strong value proposition for businesses seeking outbound services.
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Significo is a proficient provider of Customer Support Services, specializing in Contact Center Services, including both inbound and outbound call handling. With a 100% positive feedback rate from clients, they are praised for their passion, expertise, and customer-centric approach. Clients report increased customer satisfaction, reduced waiting times, and improved service efficiency through their collaboration with Significo.
Call Center Services PROJECT HIGHLIGHT
5.0 — Significo provided call center services to a passenger transportation company. They assisted the end customers with travel price inquiries, subscription ticket inquiries, passenger complaints, and Read more
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Clients consistently commend Significo for their competitive pricing, which they describe as fitting their budget while providing excellent value. One client noted the company's 'good value for cost' and praised how Significo's services led to increased customer satisfaction and reduced waiting times. Another client emphasized the alignment of company values and the high ratings, indicating that the overall sentiment reflects satisfaction with the cost-effectiveness and quality of services offered.
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Pac Biz Contact Center Outsourcing specializes in Contact Center Services, focusing on Customer Support Services and Call Handling. Reviews highlight their quick, reliable service, with 100% positive feedback on efficiency improvements. They significantly enhance client operations by saving 20 hours weekly and increasing sales, although some note room for improvement in call clarity.
Clients have expressed a positive sentiment regarding Pac Biz's experienced team, highlighting their ability to effectively manage call center services across various industries. One client noted that Pac Biz agents, with over three years of experience, significantly improved lead capture and customer satisfaction. The company's commitment to quality assurance and open communication was also praised, ensuring a seamless integration with in-house teams. Overall, feedback indicates that Pac Biz delivers reliable and effective customer service support.
Their agents are also experienced (3+ years) so we didn't have to worry about quality or excessive training. Agents through Pac Biz fit in well with local employees, covering shifts and asking questions when necessary. Account managers are in constant contact to ensure a smooth, understood workflow.
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4.5 — Read more
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Clients generally view Pac Biz Contact Center Outsourcing as a cost-effective solution that provides excellent value for money. One client highlighted that their services saved $2,000 monthly and significantly improved efficiency. Another noted the company's competitive pricing and quality assurance processes, which ensured consistent performance. Overall, the sentiment reflects satisfaction with the pricing structure and the tangible benefits received, reinforcing Pac Biz's reputation for delivering high-quality services at reasonable rates.
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Emenac is a company specializing in Contact Center Services, including Inbound and Outbound Call Center support for customer care and bookings. Their services have reportedly achieved a 90%–95% monthly success rate. Clients commend their management and team discipline, though they express a desire for increased capacity in the future.
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4.5 — Emenac provides call center services to a travel agency. A team of 15 receives customer calls, handling bookings and providing customer support, as well as making outbound calls in various areas. Read more
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Clients generally perceive Emenac as providing good value for money, highlighting their competitive pricing for call center services. One client noted that Emenac offered the best package among several competitors, indicating a strong return on investment. Additionally, the company’s effective management and discipline have contributed to a high success rate in service delivery. However, some clients expressed a desire for expanded capacity and training, suggesting areas for potential improvement in scalability.
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Kexxel BPO specializes in Contact Center Services, providing both Inbound and Outbound Call Center solutions with a focus on Customer Support and Telephonic Support. Their services have garnered overwhelmingly positive feedback, with 100% of reviewers highlighting their strong project management, timely delivery, and effective communication. Clients appreciate their transparency, proactive approach, and the ability to adapt to client-specific needs and timelines.
Call Center Services PROJECT HIGHLIGHT
5.0 — A software company outsources their call center services to Kexxel BPO. The team provides the client access to the tools, workspace, and resources needed to set up a call center operation. Read more
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Kexxel BPO is recognized for providing good value for money, as noted by multiple clients who highlighted that their pricing fits within budget constraints. For instance, the CEO of TD Securities appreciated the alignment of Kexxel's pricing with their budget and emphasized the high quality of service received. Similarly, an executive from Cap Gemini noted Kexxel's competitive pricing as a key factor in their selection. Overall, clients express satisfaction with the balance of cost and quality in Kexxel BPO's offerings.
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Staff Outsourcing Solutions is a contact center services provider specializing in customer support services, call handling, and telephonic support. Reviews indicate a high level of satisfaction, emphasizing ease of collaboration, professionalism, and responsiveness. Around 25% of feedback highlights improvements in customer satisfaction, while no significant issues were reported. Overall, clients appreciate their ability to adapt and effectively manage varying customer service needs.
Clients consistently commend Staff Outsourcing Solutions for delivering high-quality work, particularly in customer service support. One client noted a significant increase in outgoing emails, chats, and answered calls, attributing this success to the effective performance of the SOS team. The Operations Manager of Holland Group highlighted the quick handling of needs and the impressive quality of candidates provided. Overall, feedback reflects a strong satisfaction with the company's responsiveness and the caliber of their services.
I am most impressed by the wide range of services offered through SOS and the response time when we need to make changes. The level of qualified candidates is very high. We've been pleased with how easy the whole process has been with them.
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4.5 — Staff Outsourcing Solutions has provided call center services for a footwear retailer. They have managed the client's customer experience and back office. Read more
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More responsive than most other service providers
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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vlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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In the past six months, client feedback for vlbpo cx has been overwhelmingly positive, highlighting their exceptional project management and commitment to quality. Notably, they effectively scaled a customer service team from 7 to 183 agents while maintaining high satisfaction scores and improving response times. Clients appreciated their proactive communication and deep immersion in the company culture, with one stating, 'They built a true extension of our company culture.' No areas for improvement were noted.
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Talk2Rep is a proficient provider of Contact Center Services, excelling in inbound and outbound call handling, customer support, and telephonic support. Clients appreciate their efficient systems and dependable customer service, with 100% rating communication highly. The company saves clients significant time and money, with 80% noting cost-effectiveness and increased operational efficiency.
Clients express a strong sentiment regarding Talk2Rep's unique expertise, highlighting their dependability and efficiency. One client rated their services a perfect 10 out of 10 for customer service and communication, noting significant time savings of 20 hours per month. Another client emphasized their reliability, stating they avoid 50% of prior workload and save approximately $1,000 monthly. Overall, feedback reflects confidence in Talk2Rep's capabilities and a strong endorsement of their services.
The service provider uses a good system, indicating a level of expertise in their operational processes. This suggests their ability to maintain effective and reliable systems is a core strength.
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Clients generally perceive Talk2Rep as offering strong value for money, highlighting their flexible pricing structures and significant cost savings. One client noted savings of $800,000 monthly, while another reported $1,500 saved, showcasing their effectiveness in reducing operational costs. Moreover, they provide tailored service packages that adapt to specific client needs, enhancing overall satisfaction. Overall, the sentiment towards their pricing is positive, with clients appreciating the balance of cost and quality of service.
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Silver Bell Group is a digital marketing and creative consulting firm, highly regarded for its effective lead generation services. Clients praise their punctuality and strong work ethic, leading to successful client conversions. Review feedback is overwhelmingly positive, with no areas for improvement mentioned.
Clients have expressed satisfaction with Silver Bell Group's pricing, noting that the value provided aligns well with the cost. One client highlighted their ability to generate leads and convert clients effectively, emphasizing the company's punctuality and strong work ethic. Overall sentiment reflects that the investment in Silver Bell Group yields positive results, with no significant concerns regarding their pricing structure.
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The Connection is a customer support services provider specializing in call handling and telephonic support. Based on reviews, they excel in adapting to client needs, with 90% of problems resolved efficiently. Clients appreciate their capacity to save significant time and money, with positive feedback highlighting their effectiveness and communication. Notably, there are no reported areas for improvement.
Clients have expressed a highly positive sentiment regarding The Connection's accommodating nature. Feedback highlights their ability to adapt to specific company needs and to respond rapidly, consistently meeting or exceeding deadlines. One client noted that The Connection saves approximately 300 billable man hours each month, demonstrating their commitment to enhancing productivity. Overall, clients appreciate their flexibility and the seamless integration of services, indicating strong satisfaction with their accommodating approach.
TheConnection is able to adapt to any company needs. This demonstrates their ability to be accommodating to various client requirements. Their flexibility ensures that they can meet different expectations effectively.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Read more
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The Connection is regarded as a cost-effective solution, providing substantial value for money. Clients highlight significant savings, with one reporting a monthly reduction of approximately $25,000 and another noting the preservation of 300 billable man hours. The pricing is structured on a monthly basis, allowing flexibility based on call volume. Overall, clients express satisfaction with the service's effectiveness and efficiency, affirming that the investment leads to improved operational productivity without any noted areas for improvement.
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Services provided
Focus Areas
Buraq IT Station offers comprehensive Contact Center Services, Customer Support Services, and Telemarketing Services. Reviews highlight their commitment to quality, attention to detail, and ability to enhance operational efficiency through effective project management. Clients appreciate their responsiveness, professionalism, and dedication to continuous improvement, which result in increased customer satisfaction and cost savings.
Buraq IT Station is noted for providing good value for money, with clients emphasizing that their pricing aligns well with budgets. One client specifically highlighted the company's pricing as a key factor in their selection, indicating they received good value for the cost. Overall, clients express satisfaction with the financial aspect of their services, appreciating the balance between quality and affordability.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
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Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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