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Undisclosed< $25 / hr50 - 249Duluth, GAServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.
Reviews mention Great project management
Clients consistently praise Moneypenny for their exceptional project management, noting their timely execution and effective communication. One client highlighted that Moneypenny's team promptly provides detailed information following calls, facilitating swift client follow-up. Additionally, they appreciate the proactive approach of Moneypenny in addressing concerns to ensure optimal service delivery. Overall, the sentiment is highly positive, with clients feeling supported and confident in Moneypenny's project management capabilities.-
Call Center Services for Nonprofit Organization
5.0 Feb 28, 2022Moneypenny’s project management is great, always doing their work in a timely manner. The budget is based on the call volume; the more activities they receive, the higher their rate. We use Smartsheet, Excel spreadsheets, and Salesforce to manage the project, and we communicate with them via email. Still, if we need something quickly, we contact them via phone calls. Whenever Moneypenny’s team has any concerns, they don’t hesitate to contact us to ensure they’re getting everything perfectly.
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0 of 1 reviews is 5 stars1 new review for Call Center Services servicesLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent client feedback for Moneypenny USA highlights a generally positive experience, particularly with their onboarding and initial customer service. Clients appreciated the timely delivery of services, though concerns were raised about inconsistent customer service and unclear communication post-onboarding. One client noted unexpected charges and a decline in service quality over time. Overall, sentiment reflects satisfaction with initial interactions but suggests room for improvement in ongoing support and transparency.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
10% Call Center Services20% Back Office Outsourcing10% Customer Service Outsourcing +1010% Finance & Accounting Outsourcing (FAO)10% Sales Outsourcing5% Branding5% Graphic Design5% HR Consulting5% Market Research5% Media Planning & Buying5% UX/UI Design5% Video Production5% Web DesignFocus Areas
33% Answering services34% Virtual receptionist33% Inbound appointment schedulingIn London, England and Dhaka, Bangladesh, RPSI Limited: TECH-TEEM is a small Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Santo Domingo, Dominican Republic
Services provided
35% Call Center Services35% Sales Outsourcing30% Customer Service OutsourcingFocus Areas
10% Answering services45% Inbound appointment scheduling45% Virtual receptionistFounded in 2024, Emerge Virtual Solutions, a small phone answering service, is located in Santo Domingo, Dominican Republic. Their services include Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr50 - 249
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +220% Litigation Support Services20% Procurement SupportFocus Areas
10% Answering services45% Inbound appointment scheduling45% Virtual receptionistLaunched in 2017, 1-833-652-5900 Battery Park City, NY Call Center is a call center service. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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UndisclosedUndisclosed10 - 49Dhaka, Bangladesh
Services provided
10% Call Center Services50% Back Office Outsourcing10% Customer Service Outsourcing +310% Pay Per Click10% Search Engine Optimization10% Social Media MarketingFocus Areas
36% Answering services36% Inbound appointment scheduling28% Virtual receptionistLaunched in 2015, Service9 BPO is a Back Office Outsourcing company. Their team provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Davao City, Philippines
Services provided
10% Call Center Services70% Back Office Outsourcing10% Customer Service Outsourcing +110% Sales OutsourcingFocus Areas
100% Answering servicesPepper VA, a small Back Office Outsourcing company, is headquartered in Davao City, Philippines. The team provides Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249
Services provided
10% Call Center Services40% Back Office Outsourcing40% Customer Service Outsourcing +110% Content Moderation ServicesFocus Areas
25% Answering services50% Virtual receptionist25% Inbound appointment schedulingKimon Services is a midsize Back Office Outsourcing company. Established in 2017, the team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
10% Call Center Services55% Back Office Outsourcing20% Customer Service Outsourcing +115% Sales OutsourcingFocus Areas
100% Answering servicesFounded in 2011, Efficise is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Istanbul, Türkiye
Services provided
10% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +320% IT Managed Services20% Sales Outsourcing10% Business ConsultingFocus Areas
40% Answering services40% Virtual receptionist20% Inbound appointment schedulingEchoCCS is a midsize IT managed services company established in 2003. Their team specializes in IT managed services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
10% Call Center Services10% Branding10% E-Commerce Development +910% Pay Per Click10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web Development5% Customer Service Outsourcing5% Ecommerce Marketing5% Email Marketing5% LogoFocus Areas
25% Answering services50% Inbound appointment scheduling25% Virtual receptionistE Tech Crew is a branding firm established in 2018. The agency provides Branding and Social Media Marketing, and is small.
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$1,000+< $25 / hr2 - 9Bacolod, Philippines
Services provided
10% Call Center Services15% Custom Software Development10% Back Office Outsourcing +710% Customer Service Outsourcing10% IT Managed Services10% IT Staff Augmentation10% Mobile App Development10% Sales Outsourcing10% Web Design5% Finance & Accounting Outsourcing (FAO)Focus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingCore Support Hub is an IT staff augmentation company. Established in 2024, the company specializes in IT staff augmentation and Custom Software Development.
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$1,000+< $25 / hr2 - 9Pune, India
Services provided
10% Call Center Services10% Account-Based Marketing10% Advertising +710% Business Consulting10% Content Marketing10% Customer Service Outsourcing10% Demand Generation Marketing10% Email Marketing10% Sales Outsourcing10% Search Engine OptimizationFocus Areas
30% Answering services55% Inbound appointment scheduling15% Virtual receptionistMADS PvT LTD, an Advertising company, is headquartered in Pune, India and Washington, District of Columbia. They provide Advertising and Content Marketing and were founded in 2010.
Read moreMore responsive than most other service providers
Get in TouchMADS PvT LTD is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr10 - 49Muskegon, MI
Services provided
15% Call Center Services75% Back Office Outsourcing10% Customer Service OutsourcingFocus Areas
50% Answering services33% Virtual receptionist17% Inbound appointment schedulingLongerDays, a Back Office Outsourcing company, was launched in 2010. They focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
10% Call Center Services50% Document Digitization & Management20% Back Office Outsourcing +210% Data Annotation Services10% Market ResearchFocus Areas
10% Answering services50% Inbound appointment scheduling40% Virtual receptionistTecaxe Solutions is a Document Digitization & Management company. The Coimbatore, India-based company specializes in Document Digitization & Management and Back Office Outsourcing.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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Best Answering Service for the Consumer Product Industry
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services40% Answering services70% Other -
$10,000+< $25 / hr250 - 999Dorval, Canada
Ability to deliver
31.6/40.016.2/20 Reviews8.8/10 Clients & Experience6.6/10 Market PresenceService focus
52% Call Center Services100% Answering services48% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
20% Call Center Services35% Answering services80% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.7/40.020/20 Reviews9/10 Clients & Experience6.7/10 Market PresenceService focus
15% Call Center Services55% Answering services85% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Answering services65% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services30% Answering services50% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
32.9/40.017.2/20 Reviews8.2/10 Clients & Experience7.5/10 Market PresenceService focus
50% Call Center Services57% Answering services50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
31.6/40.016.2/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
25% Call Center Services50% Answering services75% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Answering services55% Other -
UndisclosedUndisclosed1,000 - 9,999Noida, India
Ability to deliver
31.8/40.016.4/20 Reviews7.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Call Center Services50% Answering services60% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
20% Call Center Services33% Answering services80% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
50% Call Center Services67% Answering services50% Other -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.2/40.014.6/20 Reviews6.9/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
UndisclosedUndisclosed250 - 999Torreón, Mexico
Ability to deliver
35.2/40.018/20 Reviews8.1/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services34% Answering services90% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
20% Call Center Services100% Answering services80% Other -
$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Ability to deliver
31.9/40.016.6/20 Reviews6.9/10 Clients & Experience8.4/10 Market PresenceService focus
10% Call Center Services15% Answering services90% Other -
$1,000+< $25 / hr50 - 249
Ability to deliver
21.5/40.016.2/20 Reviews0.7/10 Clients & Experience4.6/10 Market PresenceService focus
60% Call Center Services100% Answering services40% Other -
$1,000+$25 - $49 / hr50 - 249Zagreb, Croatia
Ability to deliver
30.2/40.016.8/20 Reviews7.8/10 Clients & Experience5.6/10 Market PresenceService focus
40% Call Center Services50% Answering services60% Other -
$1,000+< $25 / hr50 - 249Mentor, OH
Ability to deliver
27.5/40.017.8/20 Reviews4.2/10 Clients & Experience5.5/10 Market PresenceService focus
45% Call Center Services50% Answering services55% Other -
$5,000+$25 - $49 / hr250 - 999
Ability to deliver
31.7/40.016.2/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$1,000+< $25 / hr1,000 - 9,999Davao City, Philippines
Ability to deliver
27.5/40.015.2/20 Reviews5.8/10 Clients & Experience6.5/10 Market PresenceService focus
40% Call Center Services50% Answering services60% Other -
$1,000+< $25 / hr50 - 249Tunis, Tunisia
Ability to deliver
30/40.018.8/20 Reviews5.7/10 Clients & Experience5.5/10 Market PresenceService focus
40% Call Center Services30% Answering services60% Other -
$10,000+< $25 / hr50 - 249Stari Bohorodchany, Ukraine
Ability to deliver
29/40.016.6/20 Reviews7.2/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services100% Answering services80% Other -
$5,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
31.9/40.016.4/20 Reviews9.8/10 Clients & Experience5.7/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$1,000+< $25 / hr250 - 999Belize City, Belize
Ability to deliver
26.8/40.017/20 Reviews3/10 Clients & Experience6.8/10 Market PresenceService focus
45% Call Center Services70% Answering services55% Other -
$1,000+< $25 / hr250 - 999New Delhi, India
Ability to deliver
26.9/40.015/20 Reviews6.5/10 Clients & Experience5.3/10 Market PresenceService focus
30% Call Center Services67% Answering services70% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
29/40.015/20 Reviews5.2/10 Clients & Experience8.9/10 Market PresenceService focus
15% Call Center Services100% Answering services85% Other -
$1,000+< $25 / hr1,000 - 9,999Bristol, CT
Ability to deliver
23.6/40.015/20 Reviews2.7/10 Clients & Experience5.9/10 Market PresenceService focus
50% Call Center Services56% Answering services50% Other -
$10,000+< $25 / hr1,000 - 9,999Wrocław, Poland
Ability to deliver
25.6/40.020/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
40% Call Center Services40% Answering services60% Other
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