Name: Valoris Center
Address: Rams Business Center 42, Dudesti-Pantelimon Avenue, 3rd district, 6th floor, București, Romania, 033094, RO
Telephone: +4 0215299929
Price range: < $25
Rating: 4.9

MULTILINGUAL BPO | NOW PART OF MPLUS

With 20 years of experience, Valoris is a BPO provider delivering high-quality call center and customer support services to clients worldwide. Since 2025, we are proudly part of the Mplus Group.

We are highly experienced in providing Italian language support, working with native and near native Italian-speaking agents and combining Italian language capability with an in-depth understanding of multiple Italian industries.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
București, Romania
Year founded
Founded 2006
Languages

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.7 /5

What Clients Have Said

Valoris Center is praised for its good value for cost and flexibility across various projects. Clients report effective team sizes of 2-15 employees, with successful outcomes including high customer satisfaction scores and timely delivery of services.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Valoris Center Review Insights

Overall Review Rating

4.9

Quality 4.8
Schedule 4.9
Cost 4.7
Willing to Refer 5.0

Top Mentions

Review Highlights

Effective Project Management

Clients appreciate Valoris Center's timely delivery and proactive approach to project management. They are noted for their ability to meet deadlines, adapt to client needs, and maintain effective communication through various channels such as virtual meetings and emails.
High Personnel Turnover Concerns

One client noted a concern regarding high personnel turnover at Valoris Center, suggesting it as an area for potential improvement to ensure consistent service quality and stability in team composition.
High Success Rates in Sales Campaigns

Valoris Center has achieved high success rates in sales and customer engagement campaigns, with notable contact and conversion rates. Their proactive approach and commitment to results have been key factors in these achievements.
Continuous Improvement and Innovation

Clients value Valoris Center's continuous improvement efforts and innovative ideas. Their ability to propose new solutions and adapt quickly to changes has been instrumental in maintaining high service standards.
Alignment with Client Values

Many clients chose Valoris Center for their alignment in company values, culture fit, and value for cost. This alignment has fostered strong partnerships and trust, contributing to successful project outcomes.
Effective Communication and Collaboration

Valoris Center's effective communication and collaboration practices are frequently highlighted. Regular meetings and real-time feedback loops ensure alignment and successful project execution.

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Valoris Center Reviews

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Back Office Outsourcing Call Center Services Customer Service Outsourcing
Confidential
Apr. 2016 - May 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We can always count on them to be available and responsive whenever our business requires support."

May 20, 2026

Customer Care Manager, Retail Company

Anonymous

Retail
Romania
5,001-10,000 Employees
Online Review

Valoris Center provided call center services for a retail company. The team managed customer inquiries and issues via phone and email and supported the client's e-commerce platform and order management.

Valoris Center helped the client achieve an 85% to 90% handling rate and a 100% contact rate. The team was highly adaptable and provided effective solutions for new projects and campaigns. Their resilience, flexibility, and proactive approach were key to their success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Care Manager of a retail company

Describe what your company does in a single sentence.

retail company - supermarket chain part of the international group. The retailer operates a vast network of more than 1000 stores

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

Contact Center - customer support: infoline, handling complaints
Ecommerce support: order management

SOLUTION

How did you find Valoris Center?

Online Search

Why did you select Valoris Center over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Valoris Center were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Valoris Center provides a comprehensive range of call center services, covering both inbound and outbound customer support. They efficiently manage customer inquiries and issue resolution via calls and email, consistently ensuring timely and effective responses that increase the overall customer experience. In addition, they deliver extended support for our eCommerce platform, assisting both customers and internal teams in real time with order management and related processes.
This has improved operational efficiency and ensured continuous service availability beyond standard business hours. Overall, they are a reliable and flexible partner, contributing to the performance and scalability of our customer support operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Handling rate needs to be above 85%/90% depending on the line of business. Also, it is very important for us to have 100% contact rate with all the customers who are trying to reach to us, this is why we also follow 100% contact rate, callbacks included. For emails, it is important to have a first resolution within 2 hours and a final solution within 12/24 hours, depending on the LOB.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As a retailer, we face constant daily challenges and changes. It is essential for us to rely on a partner who can quickly adapt and provide effective solutions for new projects and campaigns. Over the years, we have run numerous marketing campaigns and navigated changes in platforms, reporting requirements, and regulatory compliance. Many of these initiatives were complex, and we are pleased to have a partner who consistently works to develop suitable and sustainable solutions for both parties. This has been a key factor in our long-term collaboration.

What was your primary form of communication with Valoris Center?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspects of the company are their strong ability to find effective solutions and their level of adaptability. They demonstrate resilience, flexibility, and a proactive approach in addressing our needs. Equally important is their reliability:we can always count on them to be available and responsive whenever our business requires support.

Are there any areas for improvement or something Valoris Center could have done differently?

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Confidential
Feb. 2026 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"I am impressed by the reaction time to our needs and the understanding of the customer."

Mar 27, 2026

Quality Manager, BRT SPA

Cristian Pagetti

Other industries
Bologna, Italy
5,001-10,000 Employees
Online Review
Verified

Valoris Center provides customer support services for a freight transportation company. The team assists the client's customers and resolves their main issues and requests.

Valoris Center has helped the client achieve their goals and improve their customer satisfaction score. The team is highly responsive, understanding, and punctual. They have reached all the objectives within the agreed timeline and communicated via in-person and virtual meetings and emails.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the QUALITY MANAGER of BRT SPA

Describe what your company does in a single sentence.

Freight transport

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

Customer experience
CSAT
Quality

SOLUTION

How did you find Valoris Center?

Referral

Why did you select Valoris Center over others?

Great culture fit
Good value for cost

How many teammates from Valoris Center were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer support and resolution of main issues/requests

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Average conversation time. CSAT

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was very punctual, and the objectives were achieved within the agreed timeframe. Excellent team.

What was your primary form of communication with Valoris Center?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed by the reaction time to our needs and the understanding of the customer

Are there any areas for improvement or something Valoris Center could have done differently?

not at the moment

RATINGS

5.0

Call Center Services
$50,000 to $199,999
Mar. 2022 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They are very proactive, supportive, and also open to new approaches."

Dec 9, 2025

Head of CRM, PENNY Romania

Andrei Cismaru

Retail
Bucharest, Romania
5,001-10,000 Employees
Online Review
Verified

Valoris Center provides call center services for a retail company. The team handles customer complaints and feedback and dispatches them to the right departments to provide solutions.

Valoris Center has improved the client's response and SLA delivery rates. The team is proactive, supportive, and open to new approaches, tasks, and projects. Valoris Center is flexible and understands the client's business needs. They communicate via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the head of CRM of PENNY Romania

Describe what your company does in a single sentence.

Retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

customer support
call center
solving customer problems

SOLUTION

How did you find Valoris Center?

market research

Why did you select Valoris Center over others?

High ratings
Good value for cost
Company values aligned

How many teammates from Valoris Center were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

the main goal is to make sure all our customers complains and feedback are received and dispached to the right persons or dept involved to provide a good and proper solution for the customer

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

response rate and SLA delivery rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very proactive, supportive, and also open to new approaches and also new tasks or projects

What was your primary form of communication with Valoris Center?

Virtual Meeting

What did you find most impressive or unique about this company?

flexibility and easiness in understanding our business needs

Are there any areas for improvement or something Valoris Center could have done differently?

pay more attention on the distribution list and how tickets are dispached

RATINGS

4.5

Call Center Services Customer Service Outsourcing
Confidential
Jan. 2014 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They still manage to be flexible and adaptable to our needs, making our mission easier."

Aug 22, 2023

Customer Relationship Spec, Boehringer Ingelheim Romania

Florentina Stroe

Other industries
Bucharest, Romania
51-200 Employees
Online Review

Voris Center provides inbound customer service for a pharmaceutical company. They assist patients, doctors, and drugstore representatives with their issues with their accounts, transactions, and discount cards.

Voris Center has helped the client record a more than 90% answer rate. Their team adapts their working style to the client's needs and sends reports with 10% of the previous week's calls to listen to. Moreover, the client appreciates how the vendor tailored a CRM solution to support their patients.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Relationship Specialist of Boehringer Ingelheim Romania

Describe what your company does in a single sentence.

We are one of the world's leading research-driven pharmaceutical companies with 130 years of experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

We hired Valoris Center for inbound customer service.
We needed answering assistance for drugstore representatives, doctors, and patients, regarding a discount card for medical prescription drugs.

SOLUTION

How did you find Valoris Center?

Referral

Why did you select Valoris Center over others?

High ratings
Pricing fits our budget
Great culture fit
Good value for the cost
Referred to me
Company values aligned

How many teammates from Valoris Center were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Drugstores usually request account reset information and report faulty transactions. Moreover, when granting discounts, they may make mistakes in reporting (regarding quantities, etc.). Valoris's agents escalate these cases to us. Doctors order cards for patients, and Valoris agents take information from them and escalate it to us. Patients request general information, data about card validity, or call support when the card does not work in pharmacies, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Answering rate >90%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We receive from Valoris automatic weekly reports and a monthly report with the activities they performed. Moreover, they send each week a report, with 10% of the previous week's calls to listen to. They adapted their working style to our company's needs when it was necessary.

What was your primary form of communication with Valoris Center?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciate the extra mile Valoris is taking to assist the patients using our card. For our unique program, built to support our patients, Valoris developed a tailored CRM solution that respects the rigors of the pharmaceutical industry. At the same time, they still manage to be flexible and adaptable to our needs, making our mission easier.

Are there any areas for improvement or something Valoris Center could have done differently?

Learning is the most important key to development! Valoris tried to allocate the best persons to our project, and in most of the cases, they did a great job!

RATINGS

4.5

Back Office Outsourcing CRM Consulting and SI Call Center Services
$10,000 to $49,999
Jan. 2023 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their availability and affordability."

Jun 15, 2023

Development Manager, Computer Parts Supplier

Anonymous

Other industries
Warsaw, Poland
51-200 Employees
Online Review

Valoris Center provides call center services for a computer parts supplier. The team helps handle warranty repairs.

With Valoris Center's help, the client has seen improvement in terms of response time. The team delivers reliable services in a timely and budget-friendly manner, and they're always ready and available to lend a helping hand. The partners communicate via email and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Development Manager

Describe what your company does in a single sentence.

We sell computer parts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

Call center

SOLUTION

How did you find Valoris Center?

Online Search

Why did you select Valoris Center over others?

High ratings
Close to my geographic location
Pricing fit our budget

How many teammates from Valoris Center were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We get help from Valoris with warranry repairs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better response time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did. Everything was good

What was your primary form of communication with Valoris Center?

Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their availability and affordability.

Are there any areas for improvement or something Valoris Center could have done differently?

RATINGS

5.0

Showing 11-15 of 15 Reviews

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Verified Client Reviews: 12

Overall Review Rating: 4.9

Source: Clutch

Last Updated: May 20, 2026

Business Entity

Business Entity Name	Valoris Center SRL
Source	Lista Firmelor Din Romania
Jurisdiction of Formation	Romania
Date of Formation	April 19, 2006
Status	Active
Last Updated	January 13, 2022
ID	ROONRC.J40/6644/2006

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (1)

Rams Business Center 42, Dudesti-Pantelimon Avenue, 3rd district, 6th floor București, Romania 033094

751 - 1000

Contact Valoris Center

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PENNY | REWE Romania

(1)

andrei cismaru

Additional Connections

(4)

Valoris Center

MULTILINGUAL BPO | NOW PART OF MPLUS

12 Languages that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Valoris Center Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Project Management

High Personnel Turnover Concerns

High Success Rates in Sales Campaigns

Continuous Improvement and Innovation

Alignment with Client Values

Effective Communication and Collaboration

Reviews mentioning:

Valoris Center Reviews

Call Center Services for Retail Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Freight Transportation Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Retail Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Inbound Customer Service for Pharmaceutical Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Computer Parts Supplier

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

Connect with Valoris Center on Social

Connections

PENNY | REWE Romania

Additional Connections