DialAmerica

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It's an important element for the company.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

200.

What challenge were you trying to address with the service provider?

Our goal was to provide a better service to everyone for a better cost.

SOLUTION

What was the scope of the service provider's involvement?

They provide good service and good quality.

Could you describe the pricing structure and how they billed you?

It's an hourly billing.

How did you come to work with this service provider?

We searched and talked with several companies.

How would you assess the service provider for answering calls, customer service, and communication?

We can meet deadlines and provide a better service.

How much time, in hours, does this service provider save you each month?

20.

How much money does this service provider save you each month?

5,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We can improve our service and now we have more customers.

What are the service provider's strengths?

They have good, quality service and a good price.

How can the service provider improve?

No improvements. I like it the way it is.

How long has your company been working with this service provider?

2014 - Ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We wanted to provide a better service to our customers and to facilitate our work a little.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

90%.

What challenge were you trying to address with the service provider?

This company provided the services we needed and we contacted them.

SOLUTION

What was the scope of the service provider's involvement?

They answer calls at any time and process them effectively.

Could you describe the pricing structure and how they billed you?

The service can be paid in different ways. We prefer to make a long-term contract and pay a monthly fee.

How did you come to work with this service provider?

We found them through a reference of a friend, and we communicate with them online.

How would you assess the service provider for answering calls, customer service, and communication?

They are excellent.

How much time, in hours, does this service provider save you each month?

3-5 hours per month.

How much money does this service provider save you each month?

$1,000-$1,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are saving time and improving our ease at work.

What are the service provider's strengths?

They provide effective service.

How can the service provider improve?

None.

How long has your company been working with this service provider?

May 2015 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It helps us run our business more efficiently and smoothly and get more done.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

About 25%.

What challenge were you trying to address with the service provider?

Our goals were to increase our percentage and be able reach our goals in a more timely manner.

SOLUTION

What was the scope of the service provider's involvement?

DialAmerica helps us manage more calls without losing the connections so we can get more orders.

Could you describe the pricing structure and how they billed you?

We have a package deal that is billed and paid every month.

How did you come to work with this service provider?

We were referred by a friend.

How would you assess the service provider for answering calls, customer service, and communication?

They answer calls in a timely manner. The support is great, they always answer quickly, and they are friendly.

How much time, in hours, does this service provider save you each month?

Probably around 30.

How much money does this service provider save you each month?

Between $400-$500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

My company has grown a great deal with the help of DialAmerica.

What are the service provider's strengths?

They help others in a timely, friendly manner.

How can the service provider improve?

They can imiprove time it takes for them to answer calls.

How long has your company been working with this service provider?

May 2017 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

The inbound service helps manage the mass of people we attend to, which can be very complicated. This system facilitates better assistance and attention.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

At least 70%.

What challenge were you trying to address with the service provider?

We wanted to handle the volume of calls more efficiently, better satisfy the customer, and support employee work.

SOLUTION

What was the scope of the service provider's involvement?

DialAmerica answers customer calls, understands the order, and identifies the needs.

Could you describe the pricing structure and how they billed you?

It is a short-term commitment that expires every month.

How did you come to work with this service provider?

We searched online and social networks. We also relied on suggestions from other colleagues in the area.

How would you assess the service provider for answering calls, customer service, and communication?

They have proven to be efficient and perform their part. Our customers are quite satisfied and so are we.

How much time, in hours, does this service provider save you each month?

DialAmerica saves us a lot of time, around 50%, and there is more productivity.

How much money does this service provider save you each month?

Thousands of dollars. I cannot give exact figures, but it's worth the investment.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

In addition to the advantages I mentioned, we have increased revenue, more satisfied customers and more requests per day.

What are the service provider's strengths?

Their strengths are their capacity and customer service, and they have a good price.

How can the service provider improve?

They could create more payment plans.

How long has your company been working with this service provider?

Mar. 2016 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

My company has always used these services as it is much simpler and saves time and money.

How many outbound calls did your company handle every day?

My company receives on average 1,200 calls a day, which makes this an essential service for our operation.

What challenge were you trying to address with the service provider?

In my company, we only wanted the best, most effective service.

SOLUTION

What was the scope of the service provider's involvement?

DialAmerica provides my company with telemarketing services.

Could you describe the service provider's pricing structure and how they billed you?

It's method of collection is through the offer of a long-term package.

How did you come to work with this service provider?

A colleague from work referred us to them.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

Their method of work is fast and very good. We have no complaints.

How much time and money does this service provider save you each month?

They save us at least five hours per day on the phone and around $1,500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Compared to other companies I know, they operate much better and provide better customer service.

What are the service provider's strengths?

They have the best customer service.

What areas can the service provider improve?

They could have better prices, as it is a little bit expensive.

How long has your company been working with this service provider?

It has been from February, 2010 and ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

It is part of the nature of our retail business.

How many inbound calls did your company handle every day?

We handle an average of 1,500 calls a day.

What challenge were you trying to address with the service provider?

To have great customer service if our customers need to call and have a problem with our product.

SOLUTION

What was the scope of the service provider's involvement?

Answering inbound calls. Whenever we have questions they answer the questions very promptly.

Could you describe the pricing structure and how they billed you?

They bill us month to month. But they give us a discount because we usually pay for up to 6 months ahead of schedule.

How did you come to work with this service provider?

A good friend of mine had used it for years and highly recommended it.

How would you assess the service provider for answering calls, customer service, and communication?

They are very prompt.

How much time and money does this service provider save you each month?

Around $80 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I don't have a success story to share at this time.

What are the service provider's strengths?

Definitely their customer service.

What areas can the service provider improve?

Honestly nothing - they seem perfect.

How long has your company been working with this service provider?

For almost two years since 2015 and we are currently using it.

How much money do you spend annually with this service provider?

We pay between $5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

I can not recall if we previously handled them in-house.

How many inbound calls did your company handle every day?

We handle an average of 1,500 calls per day.

What challenge were you trying to address with the service provider?

Our goal is to have great customer service for our clients through a customer phone support company, particularly if the customers have a problem with our product.

SOLUTION

What was the scope of the service provider's involvement?

Whenever the clients have questions, DialAmerica answers those questions very promptly.

Could you describe the pricing structure and how they billed you?

They bill us month-to-month, but they give us a discount because we usually pay up to six months ahead of schedule.

How did you come to work with this service provider?

A good friend of mine had used DialAmerica for years and they highly recommended it.

How would you assess the service provider for answering calls, customer service, and communication?

Yes, they are very prompt in these areas.

How much time and money does this service provider save you each month?

They save us approximately $80 each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I don't have a success story to share at this time.

What are the service provider's strengths?

Definitely their customer service.

What areas can the service provider improve?

Honestly, nothing. They seem perfect.

How long has your company been working with this service provider?

We have been working with them for two years, since 2015.

How much money do you spend annually with this service provider?

It is between $5,000 to $9,999.