Best Virtual Assistant Companies & Services
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Featured
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
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See all 190 projectsRemote CoWorker is a Business Process Outsourcing company specializing in Remote Back Office Solutions and Administrative Support Services. The firm consistently receives positive feedback, with nearly 90% of reviewers highlighting their effective project management and proactive communication. A recurring theme in the reviews is their ability to enhance productivity and delegate administrative tasks efficiently, with 85% of clients praising their virtual assistants for reliability and professionalism.
$1,000+< $25 / hr250 - 999Portland, ORServices provided
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See all 45 projectsPrialto is a Business Process Outsourcing (BPO) company specializing in Remote Back Office Solutions and Administrative Support Services. The reviews reflect a high level of satisfaction with their efficiency and responsiveness, with several clients highlighting their excellent project management and consistent on-time delivery. Approximately 90% of the reviews praise Prialto's team support and unique structured processes, contributing to enhanced operational efficiency for diverse business needs.
$1,000+< $25 / hr10 - 49Armenia, ColombiaServices provided
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See all 7 projectsSharkhelpers is a Business Process Outsourcing company specializing in Offshore Back Office and Administrative Support Services. Their reviews highlight a strong alignment with client values, effective project management, and high responsiveness, with 100% of feedback being positive. Clients particularly commend their personalized approach and ability to build high-performing remote teams, reflecting a commitment to quality and value in their service delivery.
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UndisclosedUndisclosed50 - 249Jalandhar, India
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See all 2 projectsVoPro offers Back Office Services, specifically focusing on customer service and technical support as part of their Administrative Outsourcing solutions. The reviews highlight their exceptional project management, responsiveness, and proactive problem-solving abilities. Clients have noted significant improvements in call wait times, customer satisfaction, and tech issue resolution speed, with VoPro demonstrating a high level of empathy and understanding in client interactions.
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$1,000+< $25 / hr50 - 249Pasig, Philippines
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See all 4 projectsOptimumSource is a back office service provider specializing in data entry, payment processing, and secure information management. Across reviews, they are consistently praised for their reliability, expertise, and excellent communication, with 100% of reviewers highlighting their ability to save time and costs. Clients express high satisfaction, noting significant cost savings and over 100 hours saved monthly, with no major areas for improvement identified.
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$1,000+< $25 / hr50 - 249Chennai, India
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See all 1 projectsBOSS HealthCare is a back-office service provider specializing in IT infrastructure management, quality analysis, and control. Reviews indicate high efficiency and effectiveness, with 100% of feedback highlighting their service coverage and quality. Clients praise their customized service catalogs and the ability to save time and resources, with no areas identified for improvement.
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$1,000+< $25 / hr10 - 49Golem, Albania
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See all 2 projectsDat Dat Solutions is a telecommunications infrastructure provider specializing in cloud-based VoIP systems and network security. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their project management and expertise. Clients report significant improvements, such as a 60% increase in system reliability and a 70% reduction in IT support tickets. Their commitment to understanding client needs and proactive problem-solving are frequently highlighted.
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$1,000+< $25 / hr10 - 49Sycamore, IL
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See all 2 projectsRozlin Financial Group, Inc. is a debt collection agency that provides third-party collection services. Overall, 100% of reviewers commend their effective communication, responsiveness, and impressive collection rates. However, 50% suggest improvements in providing online data and progress updates.
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$25,000+$25 - $49 / hr50 - 249Makati, Philippines
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See all 7 projectsCambria Software is a versatile software development company offering custom programming services, web development, and cybersecurity solutions. Garnering positive feedback from over 85% of their clients, Cambria is praised for their communication, reliability, and ability to adapt to unique project needs. Notably, 50% of reviewers highlighted their exceptional customer service and technical proficiency, demonstrating their commitment to client satisfaction and project success.
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$1,000+< $25 / hr10 - 49
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See all 5 projectsBPO VA - Out of Business was a back office service provider specializing in improving efficiency and reducing costs for businesses through call center management and data handling. Reviews indicate a high level of satisfaction, with 80% of reviewers highlighting their efficiency and quality services. However, some suggested improvements in communication and network information.
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$1,000+< $25 / hr50 - 249
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See all 5 projectsAsk Data Entry is a data entry and project management company noted for timely delivery and professionalism, as reflected in 100% of their reviews. Clients appreciate their excellent communication and teamwork, with a significant 75% mentioning cost-effective pricing as a deciding factor. They maintain high standards of accuracy and are responsive to client needs, demonstrating adaptability and a proactive approach.
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UndisclosedUndisclosed50 - 249Boston, MA
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See all 1 projectsCogito Corp is a quality assurance company specializing in regression testing for complex platforms. Reviews indicate that 100% of feedback highlights their competence in improving product quality and finding bugs before releases. Clients appreciate their cost-effectiveness, though some suggest enhanced initial training on tools like Jira and Slack could improve efficiency.
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$1,000+< $25 / hr2 - 9
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See all 1 projectsApex Global is a lead generation and digital marketing company specializing in outbound and inbound call services and Google AdWords. The feedback highlights their innovation and expertise, particularly in digital marketing and SEO. Approximately 100% of the reviews emphasize their strong project management skills and effective communication. The client is impressed with their depth of knowledge and hopes for their expansion.
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$1,000+< $25 / hr2 - 9Ahmedabad, India
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See all 1 projectsITZ Total Solutions is an IT company specializing in data collection services. The reviews reflect 100% positive feedback on their organization and quality, though 20% suggest improvement in communication timeliness. Overall, clients appreciate their professional project management and express a willingness to collaborate with ITZ Total Solutions again.
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$10,000+$50 - $99 / hr1,000 - 9,999Columbia, MD
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Powerweave Software Services is a large ERP consulting and SI company located in Columbia, Maryland and Mumbai, India. Their services include ERP consulting and SI and E-Commerce Development.
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$1,000+$100 - $149 / hr50 - 249Carrollton, TX
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Based in Carrollton, Texas, Dotcomsourcing is a Staffing company. The team provides Staffing and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Johannesburg, South Africa
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Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.
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$1,000+$25 - $49 / hr2 - 9Islamabad, Pakistan
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See all 1 projectsIntelligent Solutions is a project management firm specializing in human resources, data entry, and compliance support. The company is praised for its meticulous project management capabilities, completing projects within time and budget constraints. Most feedback (around 90%) is positive, citing smooth communication, though some suggest improvements in the tone of client communications.
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$10,000+< $25 / hr50 - 249Lahore, Pakistan
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TeloSolution, a call center, is based in Lahore, Pakistan and Lahore, Pakistan. Launched in 2017, the team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
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BPM CONSULTING SAS is a call center company. They are located in Bogotá, Colombia, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr1,000 - 9,999
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Back Office Outsourcing company SunTec Data was founded in 1999. The firm offers Back Office Outsourcing and Data Annotation Services.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsAffiliated Outsourcing is an outbound sales and customer service company, known for its ability to generate new business and handle customer issues effectively. Reviewers highlight their well-spoken staff, contributing to a $14,000 monthly savings for clients. While the service is praised, there is a suggestion for enhancing performance metrics.
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UndisclosedUndisclosed10 - 49
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Back Office Outsourcing company GoVirtuals is headquartered in Taguig, Philippines. Established in 2022, the team focuses on Back Office Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Birmingham, England
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Virtalent is a Back Office Outsourcing company. Their midsize team of employees is located in Birmingham, England. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr250 - 999Huntington Beach, CA
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Back Office Outsourcing company TaskBullet is based in Huntington Beach, California. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr2 - 9
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See all 2 projectsWorldwide Call Centers is a reliable provider of inbound call and appointment scheduling services. Clients emphasize the company's strong performance, responsiveness, and improved communication, with 100% positive feedback and no suggested areas for improvement. Many reviewers note significant cost savings, with annual expenditures ranging from $50,000 to $199,999.
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$5,000+$50 - $99 / hr10 - 49Chişinău, Moldova
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IShunea Tech Solutions is a Chişinău, Moldova-based Back Office Outsourcing company. They offer Back Office Outsourcing and Custom Software Development.
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$10,000+< $25 / hr1,000 - 9,999Hoang Mai, Vietnam
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Pure Moderation is a Customer Service Outsourcing company. Launched in 2006, the agency focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Chennai, India
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Launched in 2009, ISPL Support Services is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Exeter, England
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Joanne Manville Virtual Assistance is a Back Office Outsourcing company. They focus on Back Office Outsourcing and were launched in 2015.
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$1,000+< $25 / hr250 - 999
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See all 3 projectsGetCallers provides services including social media management, appointment setting, cold calling, inbound customer service, and virtual assistant tasks. The overall feedback indicates a high level of satisfaction with their services, particularly noting their hard work and quality results, such as increased followers, traffic, and clients. Reviewers appreciated their effective communication and professionalism, with no significant areas for improvement mentioned.
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UndisclosedUndisclosed1,000 - 9,999Caribbean, Saint Lucia
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Launched in 2012, itel is a large Caribbean, Saint Lucia-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Balaclava, Australia
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Away Digital Teams is a Balaclava, Australia-based Back Office Outsourcing company. Established in 2016, the team offers Back Office Outsourcing and IT staff augmentation.
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$5,000+< $25 / hr250 - 999Durrës, Albania
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See all 1 projectsClimbia BPO provides customer support services with a focus on handling English-speaking clients for digital marketing agencies. The overall feedback highlights their proficiency in understanding complex ad systems and delivering competent service, especially in English. Their rigorous hiring process ensures experienced staff, which was noted as impressive by clients, although a desire for a broader range of services was mentioned.
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$5,000+< $25 / hr1,000 - 9,999New York, NY
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Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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$1,000+< $25 / hr50 - 249Rawalpindi, Pakistan
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EurosHub is a graphic design company based in Rawalpindi, Pakistan. Their services include Graphic Design and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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See all 2 projectsAvirtual specializes in providing virtual assistance and back office services, such as administrative support and social media management. Reviews present a mixed picture: while one client expressed severe dissatisfaction with their website development and security practices, another praised their administrative services for saving over $1,000 monthly and improving internal processes. Avirtual's commitment to quality and dedication was noted by one reviewer, while another highlighted significant issues with accountability and professionalism.
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$1,000+< $25 / hr2 - 9New York, NY
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See all 1 projectsOkayRelax offers a range of virtual assistant services, including research, responding to inquiries, and summarizing content. Overall feedback highlights issues with timeliness and communication, although clients appreciate the dashboard feature for tracking task progress. Improvements are noted in their commitment to service promises and customer interaction.
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Undisclosed< $25 / hr1,000 - 9,999Mandaluyong, Philippines
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ConnectOS is an IT strategy consulting company. Located in Mandaluyong, Philippines and Melbourne, Australia, the firm provides IT strategy consulting and IT managed services.
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$1,000+< $25 / hr1,000 - 9,999Canton, OH
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SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10 - 49Iloilo City, Philippines
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Outsourced VA is a small Customer Service Outsourcing company. Established in 2009, the team provides Customer Service Outsourcing and Back Office Outsourcing.
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$25,000+< $25 / hr10,000+Los Angeles, CA
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VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed50 - 249
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Back Office Outsourcing company The Medicator's was launched in 2003. Based in Naperville, Illinois and Davis, California, the team specializes in Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249New Farm, Australia
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Linked VA, a Back Office Outsourcing company, was launched in 2021. The agency focuses on Back Office Outsourcing.
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Undisclosed< $25 / hr250 - 999Dubai, United Arab Emirates
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Established in 2018, YellowStone Xperiences is a midsize Dubai, United Arab Emirates-based IT staff augmentation company. Their team focuses on IT staff augmentation and Custom Software Development.
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UndisclosedUndisclosed250 - 999
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CGBusinessSolutions, a midsize call center company, is located in Bacolod, Philippines. The team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Birmingham, England
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Founded in 2007, Time etc is a Back Office Outsourcing company. The team offers Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249Lusaka, Zambia
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See all 1 projectsCrystalised Outsprint offers ICT systems development, focusing on electronic case management systems, user training, and post-implementation support. The reviews highlight their dedication to customer needs and delivering value for cost. Clients appreciate their responsiveness and the successful achievement of project milestones through virtual meetings, with no significant areas for improvement noted.
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Undisclosed< $25 / hr10 - 49
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RTP Virtual Assistants is a Back Office Outsourcing company. They are in Orlando, Florida, and their services include Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49
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See all 1 projectsBerkshire Receptionists is a company specializing in answering services. The overall feedback indicates challenges during the transition, with considerable administrative time spent addressing repetitive issues. No significant areas for improvement were noted, although the reviewer indicated potential updates if the service improves. Overall, the feedback suggests room for enhancement in service delivery.
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Undisclosed< $25 / hr10 - 49
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Based in Chandigarh, India, Virtual PA is a small Back Office Outsourcing company. The team specializes in Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Makati, Philippines
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One Outsource is a Recruitment Process Outsourcing company. In Makati, Philippines, their team offers Recruitment Process Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Taguig, Philippines
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MicroSourcing, a Back Office Outsourcing company, is headquartered in Taguig, Philippines and Lewisville, Texas. They offer Back Office Outsourcing and Transcription and were launched in 2004.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Compare Top 15 Virtual Assistant Companies
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
70% Back Office Outsourcing75% Virtual Assistant30% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
45% Back Office Outsourcing25% Virtual Assistant55% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
15% Back Office Outsourcing40% Virtual Assistant85% Other -
$1,000+< $25 / hr1,000 - 9,999New York, NY
Ability to deliver
36.8/40.020/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Back Office Outsourcing35% Virtual Assistant75% Other -
$1,000+< $25 / hr50 - 249
Ability to deliver
36.4/40.018/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
80% Back Office Outsourcing100% Virtual Assistant20% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
30% Back Office Outsourcing20% Virtual Assistant70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
25% Back Office Outsourcing50% Virtual Assistant75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
25% Back Office Outsourcing10% Virtual Assistant75% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
40% Back Office Outsourcing50% Virtual Assistant60% Other -
$1,000+< $25 / hr250 - 999Newport Beach, CA
Ability to deliver
34.5/40.019.6/20 Reviews8.1/10 Clients & Experience6.8/10 Market PresenceService focus
85% Back Office Outsourcing40% Virtual Assistant15% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
40% Back Office Outsourcing70% Virtual Assistant60% Other -
$1,000+< $25 / hr250 - 999Coimbatore, India
Ability to deliver
37.8/40.018.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Back Office Outsourcing35% Virtual Assistant90% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
15% Back Office Outsourcing35% Virtual Assistant85% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
50% Back Office Outsourcing70% Virtual Assistant50% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Back Office Outsourcing40% Virtual Assistant55% Other -
Undisclosed< $25 / hr2 - 9Santa Fe, NM
Ability to deliver
33.1/40.016.2/20 Reviews9.3/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing100% Virtual Assistant -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
20% Back Office Outsourcing40% Virtual Assistant80% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
25% Back Office Outsourcing50% Virtual Assistant75% Other -
Undisclosed< $25 / hr250 - 999West Hollywood, CA
Ability to deliver
32.4/40.017.4/20 Reviews9/10 Clients & Experience6/10 Market PresenceService focus
50% Back Office Outsourcing100% Virtual Assistant50% Other -
UndisclosedUndisclosed10,000+Mandaluyong, Philippines
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
25% Back Office Outsourcing25% Virtual Assistant75% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
10% Back Office Outsourcing40% Virtual Assistant90% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
35.8/40.018.2/20 Reviews8.7/10 Clients & Experience8.9/10 Market PresenceService focus
10% Back Office Outsourcing95% Virtual Assistant90% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
31.4/40.016.2/20 Reviews9.6/10 Clients & Experience5.6/10 Market PresenceService focus
29% Back Office Outsourcing30% Virtual Assistant71% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
10% Back Office Outsourcing100% Virtual Assistant90% Other -
UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
Ability to deliver
31.1/40.020/20 Reviews3.3/10 Clients & Experience7.8/10 Market PresenceService focus
30% Back Office Outsourcing60% Virtual Assistant70% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
10% Back Office Outsourcing88% Virtual Assistant90% Other -
$1,000+$25 - $49 / hr50 - 249
Ability to deliver
31.7/40.016.2/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Back Office Outsourcing40% Virtual Assistant50% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
10% Back Office Outsourcing25% Virtual Assistant90% Other -
$1,000+< $25 / hr1,000 - 9,999Makati, Philippines
Ability to deliver
30.4/40.015.6/20 Reviews6/10 Clients & Experience8.8/10 Market PresenceService focus
25% Back Office Outsourcing25% Virtual Assistant75% Other -
UndisclosedUndisclosed250 - 999Indianapolis, IN
Ability to deliver
32.3/40.018/20 Reviews8.8/10 Clients & Experience5.5/10 Market PresenceService focus
20% Back Office Outsourcing100% Virtual Assistant80% Other
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Virtual Assistant Company FAQs
Looking for a virtual assistant company but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a virtual assistant company, from pricing and services to results and red flags.
Clutch features companies delivering remote administrative, marketing, and customer support solutions twice a year based on a proprietary methodology. The top virtual assistant companies for Fall 2025 include:
A virtual assistant (VA) company recruits, trains, and manages remote professionals who handle administrative, operational, or creative tasks for clients. Instead of hiring full-time staff, businesses tap into the VA firm’s talent pool to delegate recurring duties such as email triage, meeting coordination, data entry, or customer support. The provider oversees onboarding, quality control, and performance, so you gain consistent help without the overhead of traditional employees.
Most VA firms group support into service buckets like:
- Administrative support (calendar, travel, transcription)
- Customer service (phone, chat, ticketing)
- Marketing assistance (social media posts, basic design, blog drafting)
- Sales enablement (lead list building, CRM hygiene, follow-up emails)
- Bookkeeping & invoicing
Many agencies let you create hybrid plans, mixing tasks across these categories as your needs evolve.
Clutch pricing data shows monthly retainers ranging from $500–$5,000+. Variables include:
- Scope of work (simple admin vs. specialized skills)
- Hours required (part-time vs. dedicated full-time VA)
- Geography of talent (on-shore vs. offshore)
- Contract length and service-level agreements
On an hourly basis, expect $7–$15 for offshore generalists and $25–$45 for U.S.-based specialists.
Start by defining your recurring tasks and estimated weekly hours, then:
- Review Clutch profiles for matching expertise, verified ratings, and client industries similar to yours.
- Interview shortlisted agencies about onboarding processes, data security, and backup coverage.
- Request a trial period or pilot project to gauge communication style and deliverable quality.
- Compare pricing models. Hourly, bucketed hours, or dedicated staffing to see which aligns with your forecasted workload.
Look out for virtual assistant companies that display any of these possible red flags:
- Vague pricing or long-term lock-in contracts without opt-out clauses
- No references or publicly verifiable client reviews
- Limited data-security protocols or unwillingness to sign NDAs
- High VA-to-manager ratios, indicating potential oversight issues
- Overpromising 24/7 coverage without clarifying staffing shifts
You can use the following sample questions when hiring a virtual assistant provider:
- How do you recruit and vet your assistants?
- Will I work with one dedicated VA or a pooled team?
- What communication channels and project-management tools do you use?
- How do you measure performance and handle under-delivery?
- Can you scale hours up or down quickly?
- What security measures protect my sensitive data?
Partnering with a VA firm frees internal teams from repetitive tasks, reduces payroll costs (no benefits, office space, or equipment), and provides on-demand scalability. Businesses also gain access to a broader talent pool, including multilingual or industry-specific specialists, without lengthy hiring cycles.
An agency supplies managed assistants, backup coverage, and standardized tools. Ideal for businesses needing reliability and compliance. A freelancer offers direct, often cheaper support but lacks built-in redundancy; if they’re sick or leave, tasks halt until you find a replacement.