Top Virtual Assistant Services in the United Kingdom
From London’s financial and media scene to Manchester’s fast-growing tech corridor and Edinburgh’s fintech ecosystem, the U.K. is a leading market for professional virtual assistant services. Whether you need inbox and calendar management, bookkeeping support, client onboarding, or a remote personal assistant, Clutch helps you find trusted partners.
Our directory features verified reviews, detailed service focus, and transparent pricing so you can quickly shortlist U.K.-based virtual office assistant providers that match your needs. Use filters for budget, hourly rate, location, and industry to zero in on the right fit for administrative outsourcing in the U.K. Explore broader BPO options or go straight to virtual secretary services here:
• Top Virtual Assistant Services
• Virtual Assistant Services in London
• Virtual Assistant Services in Manchester
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United KingdomServices provided
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See all 191 projectsRemote CoWorker is a Business Process Outsourcing company offering Remote Back Office Solutions and Virtual Office Support. The reviews consistently highlight their efficiency, responsiveness, and ability to integrate seamlessly into clients' operations. Notably, 100% of reviewers commend their proactive communication and quality of work. The company is praised for enhancing productivity and streamlining workflows, with no significant areas for improvement mentioned.
$1,000+< $25 / hr250 - 999Serves United KingdomServices provided
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See all 45 projectsPrialto is a Business Process Outsourcing company that excels in providing Remote Back Office Solutions and Administrative Support Services. Across various reviews, 100% of clients appreciate Prialto's prompt project management and strong cultural alignment, with more than 70% specifically highlighting their ability to streamline processes and improve efficiency. Prialto's focus on SOPs and team-based support ensures reliability and customer satisfaction.
$1,000+< $25 / hr10 - 49Serves United KingdomServices provided
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See all 7 projectsSharkhelpers is a Business Process Outsourcing company specializing in Remote Back Office Solutions and Administrative Support Services. They received overwhelmingly positive feedback, with all reviewers highlighting their personalized approach, strong project management, and ability to build high-performing teams. Impressively, 100% of reviewers praised their communication and problem-solving skills, contributing significantly to client satisfaction and successful project outcomes.
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$1,000+Undisclosed250 - 999London, England
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See all 68 projectsTop Customer Service is a Business Process Outsourcing company renowned for its excellent administrative support services, specializing in back office services. With a high satisfaction rate reflected in over 90% positive reviews, clients praise their professionalism, responsiveness, and ability to enhance communication processes, with 80% of reviewers noting improved response times and client satisfaction. Their commitment to understanding client needs and delivering tailored solutions is a recurring theme across feedback.
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$1,000+< $25 / hr50 - 249London, England
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See all 65 projectsTask Virtual is a company specializing in Business Process Outsourcing, offering Remote Back Office Solutions and Administrative Support Services. Reviews indicate an overwhelmingly positive response, with clients praising their seamless integration and proactive approach. Approximately 90% of feedback highlights their adaptability and responsiveness, while many reviewers commend their ability to enhance operational efficiency and improve client communication processes.
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UndisclosedUndisclosed10,000+London, England
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Established in 1990, Hexaware Technologies is a large Woodbridge Township, New Jersey-based IT managed services company. Their team specializes in IT managed services and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49Thatcham , England
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See all 2 projectsVerbatim Virtual Receptionists is a company specializing in call handling and virtual receptionist services. With a strong emphasis on integration and flexibility, they have been praised for their efficiency and professionalism. Approximately 90% of reviewers highlight their ability to reduce client wait times and filter unwanted calls, while 80% commend their exceptional customer service and responsiveness to feedback.
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
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See all 1 projectsSmartPA is a company specializing in providing personalized support services, including administrative and customer service roles, to businesses seeking flexibility in scaling their operations. The overall feedback is overwhelmingly positive, with a strong focus on their seamless integration into client teams and their ability to enhance business growth. Approximately 100% of the feedback highlights their exceptional communication and commitment to client success.
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$1,000+< $25 / hr250 - 999Manchester, England
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See all 4 projectsPREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.
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$1,000+$25 - $49 / hr10 - 49Banbury, England
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See all 5 projectsOneresource Virtual Assistants Ltd is a provider of Administrative Outsourcing and Remote Office Support services, particularly excelling in Virtual Office Support. Review feedback is overwhelmingly positive, highlighting their professionalism, efficiency, and personal touch in service delivery, with 100% satisfaction reported. Their ability to enhance productivity and manage administrative tasks is frequently praised, showcasing their significance as a business asset.
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$250,000+$25 - $49 / hr250 - 999Leeds, England
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See all 3 projectsArise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
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See all 1 projectsMedical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.
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Undisclosed< $25 / hr10 - 49Lane End, England
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See all 2 projectsData Alike is a Business Process Outsourcing (BPO) company specializing in back-office services and administrative support. With a focus on seamless integration and high-level service, 100% of reviews highlight their competence and impressive communication. Clients note significant improvements in productivity and cost reduction, with no reported areas for improvement.
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$75,000+$100 - $149 / hr10 - 49Bath, England
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See all 1 projectsAtheva Services is an HR outsourcing and talent solutions company, noted for its adaptability and understanding of client needs. The feedback is overwhelmingly positive, with significant improvements in lead times and cost savings reported. Approximately 100% of reviewers appreciate their proactive approach, although some suggest a more measured pace in implementation.
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$50,000+< $25 / hr250 - 999London, England
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See all 1 projectsDataEntryIndia.in is a Back Office Services provider specializing in Administrative Support Services and Business Process Outsourcing. Their reviews highlight a 99%+ data accuracy rate and effective project management, meeting deadlines consistently. They are praised for their meticulous attention to detail and scalability, with 100% of reviewers commending their communication and quality control.
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$1,000+< $25 / hr250 - 999London, England
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See all 1 projectsCALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.
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$1,000+< $25 / hr1,000 - 9,999London, England
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See all 1 projectsLiveHelpIndia provides 24/7 live chat customer support, including voice and text-based virtual assistants, and human agents. Their services have significantly improved customer satisfaction scores to 90% and helped reduce operational costs. The feedback highlights their professional communication, timely delivery, and alignment with clients' values and budget, suggesting a strong cultural fit.
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Undisclosed$25 - $49 / hr50 - 249Birmingham, England
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Virtalent is a Back Office Outsourcing company. Their midsize team of employees is located in Birmingham, England. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Exeter, England
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Joanne Manville Virtual Assistance is a Back Office Outsourcing company. They focus on Back Office Outsourcing and were launched in 2015.
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$5,000+< $25 / hr1,000 - 9,999London , England
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Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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$1,000+$25 - $49 / hr10 - 49Birmingham, England
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Founded in 2007, Time etc is a Back Office Outsourcing company. The team offers Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Liverpool, England
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TOTAL PA LTD is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are headquartered in Liverpool, England and Liverpool, England.
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Undisclosed$25 - $49 / hr10 - 49London, England
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Based in London, England, Bright Spark PAs is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Recruiting.
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$1,000+$25 - $49 / hr10 - 49Epsom, England
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Premium MSP B2B Appointment Setting services is a Back Office Outsourcing and Sales Outsourcing company launched in 2023. The firm specializes in Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999London, England
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Adnet Global is a video production agency. The midsize London, England-based team offers Video Production and Product Design. The company was founded in 1995.
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$1,000+< $25 / hr10 - 49Hartford, England
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Pink Spaghetti PA Services, a Back Office Outsourcing company, was established in 2009. They provides Back Office Outsourcing and Direct Marketing.
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$1,000+$25 - $49 / hr10 - 49Harlow, England
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Established in 2004, Zebra Connexions Ltd is an answering service. The small team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Chigwell, England
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Founded in 2011, Destiny Business Solutions Ltd is a midsize Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49Wokingham, England
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Clinic Answer is an answering service and Back Office Outsourcing company in Wokingham, England and Edinburgh, Scotland. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Harrow, England
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See all 1 projectsTech Matter (Pvt) Ltd provides comprehensive software development services, including architecture design, coding, testing, deployment, and ongoing support. Overall feedback highlights their commitment to high-quality solutions, attention to detail, and excellent project management, resulting in timely delivery, user satisfaction, and cost efficiency. Clients appreciate their responsiveness and use of modern technologies.
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$1,000+Undisclosed2 - 9London, England
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Back Office Outsourcing and Sales Outsourcing company The Playbook Agency was launched in 2023. The team focuses on Back Office Outsourcing and Sales Outsourcing.
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$1,000+$25 - $49 / hr2 - 9London, England
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Established in 2023, Teambuild Consultancy is a Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Staffing.
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UndisclosedUndisclosed10 - 49City of London, England
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Palm Outsourcing is a Marketing Strategy company founded in 2023. The small team specializes in Marketing Strategy and Business Consulting.
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$1,000+< $25 / hr10 - 49Birmingham, England
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In Birmingham, England, Donclem Technology is a mobile app development firm. Launched in 2021, the team specializes in Mobile App Development and Call Center Services.
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$5,000+< $25 / hr50 - 249London, England
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Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+$100 - $149 / hr2 - 9London, England
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NexGen Virtual Executive Assistance Ltd, a social media marketing company, was launched in 2025. The company offers Social Media Marketing and Back Office Outsourcing.
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$1,000+$50 - $99 / hrFreelancerBelfast, Northern Ireland
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Business Aide is a Belfast, Northern Ireland-based Direct Marketing company. The team focuses on Direct Marketing and Public Relations.
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Undisclosed$25 - $49 / hrFreelancerTiverton, England
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VA Destiny, a Back Office Outsourcing company, is in Tiverton, England. The team provides Back Office Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr50 - 249Nailsea, England
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Headquartered in Nailsea, England, Office24 is a midsize Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9London , England
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Based in London , England, blueumbrella is a small Back Office Outsourcing company. The team focuses on Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Winchester, England
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My Virtual Assistant is a Back Office Outsourcing company headquartered in Winchester, England. They focus on Back Office Outsourcing and Public Relations and were launched in 2003.
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$1,000+< $25 / hr2 - 9North Stifford, England
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Willow Admin is a Back Office Outsourcing company launched in 2011. The small team specializes in Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Newhaven, England
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Secretary Outsource is a Back Office Outsourcing company. The Newhaven, England-based team provides Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Middleton, England
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Small Back Office Outsourcing company Advantage VA, is headquartered in Middleton, England. The team offers Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Manchester, England
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ServicesNow Group is a Back Office Outsourcing company established in 2002. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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$1,000+< $25 / hr2 - 9Preston, England
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Business Consulting company Frontline Sales Consultancy was established in 2014. In Preston, England, the team focuses on Business Consulting and Call Center Services.
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$1,000+< $25 / hr2 - 9Cheltenham, England
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Reliance International Limited, a Back Office Outsourcing and Customer Service Outsourcing company, was launched in 2019. The company offers Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9Hounslow, England
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ScattyVA is a SEO agency. Launched in 2024, their team specializes in Search Engine Optimization and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Penryn, England
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See all 1 projectsSentics Customer Care Ltd provides call answering services, as evidenced by their engagement with London Intensive LTD. Reviews highlight their professionalism and effective workflow, with clients expressing satisfaction in the seamless and efficient service provided. Overall, Sentics Customer Care Ltd is recognized for their high level of professionalism and ease of collaboration.
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Undisclosed$25 - $49 / hr2 - 9Cheadle, England
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Snappy Assistance is an answering service company. They are in Cheadle, England and have small team. They offer Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9fareham, England
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Finance & Accounting Outsourcing (FAO) company Juggle Outsourcing Limited was established in 2019. The company provides Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Rickmansworth, England
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See all 1 projectsEximious Global provides comprehensive Back Office Services, specializing in recruitment, payroll, and accounting support for businesses, particularly in the healthcare sector. Their commitment to delivering reliable Offshore Back Office solutions has been praised for exceeding client expectations, offering excellent value, and achieving impressive results, such as a consistent sales margin and accurate payroll processing. Clients appreciate their alignment in company values and cost-effective Administrative Outsourcing.
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$1,000+< $25 / hr2 - 9Crewe, England
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JG Virtual is a Back Office Outsourcing company. They focus on Back Office Outsourcing and Transcription and were founded in 2009. The company is headquartered in Crewe, England.
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List of the Top 13 United Kingdom Virtual Assistant Companies
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$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
10% Back Office Outsourcing100% Virtual Assistant90% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Back Office Outsourcing10% Virtual Assistant90% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
28.2/40.017.6/20 Reviews2.2/10 Clients & Experience8.3/10 Market PresenceService focus
40% Back Office Outsourcing30% Virtual Assistant60% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
35% Back Office Outsourcing100% Virtual Assistant65% Other -
$1,000+< $25 / hr250 - 999Manchester, England
Ability to deliver
23.3/40.016.2/20 Reviews2.2/10 Clients & Experience4.9/10 Market PresenceService focus
60% Back Office Outsourcing78% Virtual Assistant40% Other -
$1,000+$25 - $49 / hr10 - 49Banbury, England
Ability to deliver
22.7/40.015.8/20 Reviews1.8/10 Clients & Experience5.2/10 Market PresenceService focus
25% Back Office Outsourcing62% Virtual Assistant75% Other -
$250,000+$25 - $49 / hr250 - 999Leeds, England
Ability to deliver
23/40.015.2/20 Reviews0/10 Clients & Experience7.8/10 Market PresenceService focus
10% Back Office Outsourcing22% Virtual Assistant90% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
30% Back Office Outsourcing70% Virtual Assistant70% Other -
Undisclosed< $25 / hr10 - 49Lane End, England
Ability to deliver
21/40.016.4/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
15% Back Office Outsourcing55% Virtual Assistant85% Other -
$75,000+$100 - $149 / hr10 - 49Bath, England
Ability to deliver
22.4/40.016.2/20 Reviews1.7/10 Clients & Experience4.6/10 Market PresenceService focus
15% Back Office Outsourcing30% Virtual Assistant85% Other -
$50,000+< $25 / hr250 - 999London, England
Ability to deliver
21.7/40.016.2/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
10% Back Office Outsourcing10% Virtual Assistant90% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
16.3/40.01.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
20% Back Office Outsourcing30% Virtual Assistant80% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
16.7/40.00/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
10% Back Office Outsourcing55% Virtual Assistant90% Other -
Undisclosed$25 - $49 / hr50 - 249Birmingham, England
Ability to deliver
8.5/40.00/20 Reviews1.4/10 Clients & Experience7.1/10 Market PresenceService focus
80% Back Office Outsourcing100% Virtual Assistant20% Other -
$1,000+< $25 / hr2 - 9Exeter, England
Ability to deliver
7.8/40.00/20 Reviews1.4/10 Clients & Experience6.4/10 Market PresenceService focus
100% Back Office Outsourcing100% Virtual Assistant -
$5,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6.6/40.00/20 Reviews0/10 Clients & Experience6.6/10 Market PresenceService focus
45% Back Office Outsourcing25% Virtual Assistant55% Other -
$1,000+$25 - $49 / hr10 - 49Birmingham, England
Ability to deliver
5.9/40.00/20 Reviews0/10 Clients & Experience5.9/10 Market PresenceService focus
100% Back Office Outsourcing100% Virtual Assistant -
UndisclosedUndisclosed2 - 9Liverpool, England
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
80% Back Office Outsourcing80% Virtual Assistant20% Other -
Undisclosed$25 - $49 / hr10 - 49London, England
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
80% Back Office Outsourcing100% Virtual Assistant20% Other -
$1,000+$25 - $49 / hr10 - 49Epsom, England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Back Office Outsourcing100% Virtual Assistant50% Other -
UndisclosedUndisclosed10,000+London, England
Ability to deliver
7.5/40.00/20 Reviews0/10 Clients & Experience7.5/10 Market PresenceService focus
10% Back Office Outsourcing15% Virtual Assistant90% Other -
UndisclosedUndisclosed250 - 999London, England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Back Office Outsourcing100% Virtual Assistant80% Other -
$1,000+< $25 / hr10 - 49Hartford, England
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
20% Back Office Outsourcing75% Virtual Assistant80% Other -
$1,000+$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
5.6/40.00/20 Reviews0.7/10 Clients & Experience4.9/10 Market PresenceService focus
20% Back Office Outsourcing100% Virtual Assistant80% Other -
$1,000+< $25 / hr50 - 249Chigwell, England
Ability to deliver
4.7/40.00/20 Reviews0/10 Clients & Experience4.7/10 Market PresenceService focus
80% Back Office Outsourcing25% Virtual Assistant20% Other -
Undisclosed< $25 / hr10 - 49Wokingham, England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Back Office Outsourcing34% Virtual Assistant50% Other -
$1,000+$25 - $49 / hr250 - 999Harrow, England
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
20% Back Office Outsourcing20% Virtual Assistant80% Other -
$1,000+Undisclosed2 - 9London, England
Ability to deliver
4.7/40.00/20 Reviews0.7/10 Clients & Experience4/10 Market PresenceService focus
50% Back Office Outsourcing50% Virtual Assistant50% Other
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U.K. Virtual Assistant Services FAQs
A U.K.-based provider aligns with local business hours (GMT/BST), understands regional communication norms, and works within the United Kingdom’s GDPR standards for data protection. That’s especially important if your assistant will handle PII, invoicing, or client communications.
By partnering with these dedicated local virtual assistant services providers, you also gain access to talent clusters across U.K. hubs:
- London — executive assistants for finance, media, and legal
- Manchester and Leeds — e-commerce ops and customer support
- Edinburgh and Glasgow — research, fintech admin, and compliance support
- Birmingham and Bristol — operations, logistics, and professional services
For teams serving U.K. and European clients, a domestic partner reduces friction across holidays, tax documentation, and regulatory expectations.
Costs vary thanks to a myriad of factors, including scope, specialization, and service model (retainer vs. hourly). Clutch’s recent pricing data shows that U.K.-based virtual assistant services range:
- General admin and virtual secretary services: £20 – £35 per hour
- Executive assistance, bookkeeping, CRM ops, or marketing admin: £35 – £60 per hour
- Specialist support (legal admin, medical transcriptions, bilingual roles): £50 – £75+ per hour
Common retainers range from: - £500 – £1,500 per month for part-time virtual admin support - £1,500 – £3,000+ per month for multi-function or on-call executive support
Expect add-ons for out-of-hours coverage, tool licenses (e.g., CRM), or dedicated phone lines. Many agencies provide discounted bundles for long-term engagements.
U.K.-based virtual assistant agencies support a wide mix of sectors, reflecting the region’s vast and diverse business landscape. You’ll often find specialists for markets like:
- Finance and professional services — executive EA, client onboarding, document prep
- E-commerce and retail — product listings, order management, returns coordination
- Technology and startups — investor updates, event logistics, research sprints
- Healthcare and life sciences — appointment scheduling, transcription, records routing
- Real estate and property — listings, tenant communications, diary management
- Media, creative, and agencies — content scheduling, influencer/admin ops, briefing packs
- Education and nonprofits — grant admin, donor CRM, reporting and compliance
If you need niche domain knowledge or tool expertise (Xero, QuickBooks, HubSpot, Salesforce, Notion), filter for those capabilities before shortlisting.
- Clarify your outcomes — response-time SLAs, inbox zero targets, meeting scheduling, expense reconciliation, or CRM hygiene.
- Map tools and access — Microsoft 365/Google Workspace, Slack/Teams, CRM or bookkeeping stack.
- Validate experience — ask for client references and role-aligned case studies.
- Test collaboration — run a paid pilot task; calendar triage, a templated client reply pack, or data clean-up, to validate quality and communication.
- Confirm compliance — U.K. GDPR policies, NDAs, secure password management, and documented data-handling workflows.
- Align coverage — confirm U.K. hours, backup coverage for holidays, and escalation paths.
Shortlist partners on Clutch by budget, industry, and verified reviews to compare like-for-like proposals.
- Vague scope or no SLA – unclear deliverables, response times, or success metrics.
- Weak data security – no U.K. GDPR policy, no NDA, or ad hoc password sharing.
- Limited references – reluctance to provide case studies or recent U.K. client contacts.
- Overpromising capacity – “24/7” claims without clear staffing, handover steps, or backup plans.
- One-size-fits-all pricing – no flexibility for peaks, specialty tasks, or additional tooling.
- Poor tooling fit – unfamiliar with your CRM, accounting software, or communication stack.
- High staff churn without continuity planning – no documented SOPs or shadow support.
Hiring the wrong VA provider exposes your business to risks like data mismanagement, operational inefficiencies, and wasted resources. Make sure you avoid any of these red flags before it’s too late.