At Crystalised Outsprint, we are dedicated to providing exceptional customer support and telemarketing services to businesses of all sizes. Our mission is to help businesses build stronger customer relationships, increase sales, and achieve their objectives through effective communication. Our call centers are based in Africa, Zambia.
Our Mission
Our mission at Crystalised Outsprint is to be the leading provider of customer support and telemarketing services, known for our commitment to excellence, innovation, and customer satisfaction. We strive to exceed our client's expectations by delivering personalized solutions that drive results and help businesses succeed in today's competitive market.
Our Services
Customer Support: We offer a wide range of customer support services, including phone, email, and live chat support, to help businesses provide exceptional service to their customers.
Telemarketing: Our telemarketing services are designed to help businesses increase sales and reach their target audience effectively through personalized and engaging phone calls.
Outsourcing Solutions: Crystalised Outsprint provides outsourcing solutions tailored to meet the unique needs of each client, helping them streamline their operations and achieve their business goals.
Why Choose Crystalised Outsprint?
Experienced Team: Our team of experienced professionals is dedicated to delivering high-quality customer support and telemarketing services that exceed our clients' expectations.
Customized Solutions: We understand that every business is unique, which is why we offer customized solutions tailored to meet the specific needs of each client.
Commitment to Excellence: At Crystalised Outsprint, we are committed to excellence in everything we do, from our customer support services to our telemarketing solutions.
Custom Software Dev & Management for Government Entity
Application Management & SupportCustom Software Development
$50,000 to $199,999
Feb. 2022 - Feb. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.0
"They were very responsive to our needs."
May 28, 2024
Customer, Crystalized Systems
Victor Siulanda
Government
Lusaka, Zambia
1-10 Employees
Online Review
Crystalised Outsprint was hired to develop an electronic case management system for a government entity. They also conducted end user training sessions and provided post-implementation support.
Crystalised Outsprint completed the project on time, leaving the client pleased with the collaboration. The team was prompt in terms of attending to queries, concerns, and requests. They also manifested their dedication to the project through their excellent post-implementation support.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer of Crystalized Systems
Describe what your company does in a single sentence.
ICT systems development
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Crystalised Outsprint to accomplish?
Development of an electronic case management system
Train users
Post implementation support
SOLUTION
How did you find Crystalised Outsprint?
Online Search
Why did you select Crystalised Outsprint over others?
Good value for cost
How many teammates from Crystalised Outsprint were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Development, installation end user training and post implementation support
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Each milestone reached had to be tested to produce the expected results
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very responsive to the needs
What was your primary form of communication with Crystalised Outsprint?
Virtual Meeting
What did you find most impressive or unique about this company?
Dedication to customer needs and post implementation support
Are there any areas for improvement or something Crystalised Outsprint could have done differently?
Not really
RATINGS
5.0
"Had a fantastic work ethos"
Quality
5.0
Service & Deliverables
"They are professional and stick to agreed time frames"
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