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With a 24 year digital track record, we enable businesses to optimise how they serve customers across a continually connected world. We offer an integrated Digital Customer Experience and Technology Service that delivers measurable results for an Always-On World.
Customer Experience Group or CXG, a South African leading On-Demand BPO and BpaaS service provider, serves 50+ premier consumer-facing corporate, local and international brands. We offer our fully managed and integrated service 24/7/365, aimed at delivering a differentiated and true Omni-channel, integrated Customer Experience.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
250 - 999
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Locations
Johannesburg, South Africa
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Year founded
Founded 2008
3 Locations
- Johannesburg , South Africa
- Johannesburg , South Africa
- Cape Town , South Africa
Service Lines
- Web Design
- 10%
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Answering services
- 100%
- CMS Focus
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- Adobe Experience Manager CMS
- 25%
- Sitecore CMS
- 25%
- WordPress CMS
- 25%
- Customer Service Outsourcing
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- E-commerce Systems
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- Other ecommerce systems
- 100%
- Frameworks and CMS
- Outbound Services
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Industries
- Business services
- 20%
- eCommerce
- 20%
- Information technology
- 15%
- Other industries
- 15%
- Retail
- 15%
- Telecommunications
- 15%
Clients
- Small Business (<$10M)
- 50%
- Enterprise (>$1B)
- 25%
- Midmarket ($10M - $1B)
- 25%
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