Can you describe your organization and the role that you play there?
I'm the CEO of Remain Home Solutions, a construction design and in-home services business.
Please describe your implementation of Snappii.
We have for many years been going to people's homes who are trying to age in place and can't navigate their home environment without modifications. On these home visits, we take measurements, pictures, and ask questions about the location. At the same time, we attempt to sell our services. We can only make three visits a day, and it isn't guaranteed we sell each job.
What was the business challenge your company was facing that incited the need for an application development platform and what was the business goal you were hoping to accomplish?
Everyone needs apps for their business. We went looking for a mobile app developer a year and a half ago. We wanted to build an application that family members or someone close to the individual could walk around to the problem areas of the house, send us pictures and, from the pictures, we could understand dimensions and potential solutions while also integrating our selling process into the app. We realize when you mobilize a business it's a completely different business. The point of sale is face-to-mobile instead of face-to-face.
Did your company have a formal selection process for deciding on a mobile app development platform? Was your company considering other platforms? Why this platform?
We interviewed and checked out all kinds of platforms like AnyPresence, MobileSmith, Kony, Mendix, and Appirio. We also considered native development.
AnyPresence was tens of thousands of dollars and $30,000 for one app. Any changes were expensive. We knew that to stay current we would need to make changes every day to our app to improve it. Mendix is another interesting one. Their pricing model was the reason that we didn't go with them. IUt was more aimed at the enterprise level.
Then, we considered low code options. Some of them didn't work well. There were tons of bugs, and they all seem to be a work in progress. Those options were closer to $5,000 to $6,000 a month in addition to having to pay for every modification and app user. What if the app is popular, and you have a million users and your contract doesn't scale? We knew we really needed to start first with the customer. Snappii came along, and they made it easy to onboard with great customer service.
What pricing does your company utilize?
We spend $275 a month for one app with unlimited users. It's incredible. There was an initial cost for a community development license that allowed us to start playing with Snappii and the templates to learn with.
RESULTS & FEEDBACK
Can you share any success, metrics, or overall results of your implementation of this app development platform?
By mobilizing our business, we imagine we will be able to do closer to 3,000 assessments a day without going to a single house. We're getting ready to submit our app to the stores.
Were there any software features or tools that really impressed you and of which potential buyers should be aware?
With Snappii, it really came down to customer service. Snappii has built a couple hundred business apps already, which offers a try before you buy so you don't blow your budget on the wrong solution. Probably 98 percent of people in my company aren't IT [information technology] people, Snappii helped us to understand a lot of the other things that go into mobilizing a business rather than what is just cool to do or use.
Looking back were there any areas of the software that you feel are not intuitive or upon which you feel could be improved?
There's a learning curve, but it is pretty easy to come up. We paid for training. Training was $175 an hour to learn how to use the platform.
Have you found it necessary to consult any of the company's available support resources? Was the support useful and accessible?
By the time we decided to use Snappii, I had a bunch of deadlines. I called Snappii, and I said, "I have a presentation tomorrow. Can you build me a beta model?" They said they would take care of it and six hours later, I had a model app that was built. It was exactly what I was envisioning. We were able to do our demo the next day.
We have a few quick questions and, for each question, we ask you to rate the software on a scale of one to five, with five being the top score. What would you give the software for ease of use and implementation?
Five. Snappii is pretty robust. I've used a couple other platforms myself, and I'm not an expert, but it's intuitive with tons of features.
What would you give the software for desired functionality of the features available?
Five. From my experience, it's the easiest to learn.
For support as in responsiveness and resources available?
Five. They have a whole team of developers that can customize stuff.
For overall usability and satisfaction with the platform?
How likely are you to recommend the software to a colleague or similar business?
Five. I would recommend Snappii for any app development unless you're looking to develop games. As a business owner, I recommend that you have to educate yourself on all the different platforms before spending a lot of money. It is important to know who's going to be using your app. Who is going to be making the changes? How fast can you get the feedback from your customers? How fast can you implement changes for fixes they don't like? How easy it is to make five apps and test on any given day? As a business person, you'd better know this stuff.