What evidence can you share that demonstrates the impact of the engagement?
I honestly couldn't run my company without Blue Whale to develop and maintain our app. Their deliverable has been integral to the success of my business. Today, over 300 locations use our product. We've had over 20,000 downloads in the past two months. Over the last 30 days, customers have made over 2,600 payments in excess of $250,000. We currently partner with four of the 10-12 potential clients in the self-storage industry. In light of these metrics, infrequent complaints about account creation seem minor.
A client with 51 locations was blown away that I gave his whole staff my personal cell number. He said this was unheard of. Bugs are so rare that even as the owner, I can easily manage our entire customer service line personally. I prefer to be the first person notified of problems. User errors sometimes occur when customers select the wrong branch. Since some companies have 50 locations, this is bound to happen.
How did Blue Whale Apps perform from a project management standpoint?
Basecamp is our primary method of collaborating, track live updates, and sharing files. It makes it easy to change the graphics to include different clients' logos. Our project manager liaises with the developers to maintain an efficient workflow. He sends me a weekly agenda of pending tasks. We spend 15-20 minutes discussing prioritization and necessary adjustments.
The programmers are geniuses but shouldn’t be distracted by organizational concerns. I speak with them on occasion, but not to the same degree as my internal staff. We use Slack for daily contact and send emails about more substantial concerns. I've fostered a strong rapport with their whole team, so we text frequently.
What did you find most impressive about them?
The team is highly professional and wonderful to work with. They produced a flawlessly functional deliverable and excel at communication. They rapidly resolve both internal challenges and ones topical to our clients.
I always feel comfortable texting the owner, who personally responds within 5-10 minutes. Even if I’m panicked and stressed, Pathik (Managing Director, Blue Whale Apps) stays calm and collected while quickly solving any problem. I wouldn't have chosen a different vendor, nor will I do so in the future.
Are there any areas they could improve?
As my first venture into the development space, I expected impossible 24-hour turnaround times. With my expanded perspective, I now realize how efficient they are in their field. They take the appropriate amount of time to build the best possible product before we launch it to thousands of customers.