Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We’ve been live for about six months. We have 254 users, with probably just a little over 300 downloads and 5,500 impressions on the App Store. We’ve generated three or four cases, which is how we judge the metric of it. Overall, the user feedback on the app includes how simple and sleek it is, which is exactly what I wanted. People don’t get confused by it.
There are no bugs. I think there was one issue for six hours in the six months we’ve had it. That was when we were doing an update, and something just didn’t get rebooted. That was corrected immediately. Consistency has been there, and the app itself has performed as I thought, probably a little better.
They asked good questions and listened to what I wanted. I liked their ability to take what I was doing and take it a step further with the design. They gave me a product in the timeframe and at the cost that they told me that they would provide. We launched it without any major issues. They took my vision and made it into a dream product.
How did Mind Studios perform from a project management standpoint?
When I told them that I needed something, they would give me a timeframe. They advised me whether they could meet that timeline and what they would need to meet that timeline—such as more resources—or simply if they were unable to meet it. But every time, whatever they told you was actually the case. They broke down the stages so that throughout the process, you were getting updates, and you were seeing how the project was developing. If I wasn’t satisfied with the timeline, I could just pay them an expedite fee, which would have been minimal. I know they have people working on things, and they can’t just stop the presses for me.
We arranged a call if we had any questions and worked through it within 20 minutes. Everything else was done via email. And throughout the process, there’s communication, via email or Skype, where you can see how the project is going. They are very good at adapting, which means maybe going down one road, but ending up somewhere else because I wanted them to. They were not rigid at all. Whatever you wanted, they were willing to do it, and they didn’t overcharge you for it. They did exactly what I wanted, at the price I wanted. I was expecting to either have something lost in translation, get ripped off, or have someone tell me at the end there will be add-on fees. When you don’t have the tech yourself, you kind of put yourself at the mercy of whoever you’re dealing with. But that was not the case.
They’re good folks. I actually referred one of my friends, who is doing an app with them, as well, in the food service industry. I’ve been able to follow his road, and it’s similar to mine. I think Mind Studios does very good work.
What did you find most impressive about Mind Studios?
They have the ability to do graphic design, too, which a lot of coders and developers don’t have. I think they have some very talented designers, where, if you give them a vision, they’ll be able to pop out either a logo or a theme. I was very surprised that someone in their position was able to do that.
Are there any areas Mind Studios could improve?
No. They have met my expectations, and I have had no disappointments with them. I don’t even think they were all that expensive. Compared to the quotes I’ve gotten from other places, they were reasonable. The quality exceeded the price tag you were paying.