What evidence can you share that demonstrates the impact of the engagement?
In six weeks, Chromedia delivered everything we needed — maybe even a little more – in time for our big events. What I really love about them is that they have no ego around the work. They’re collaborative and take direction really well. Their team is just wonderful. I’ve been part of many technology projects haven’t delivered on time. If there are times where they just aren’t going to finish a feature on time, they communicate that to us in enough time so that we can make adjustments. That lead time is really helpful.
How did Chromedia Inc. perform from a project management standpoint?
We change organizational patterns all the time, so we’ve struggled to organize our thoughts and how to deliver them. Sometimes, we deliver tasks to them in Asana, and other times, we make shared Google Docs. Chromedia has been super flexible and never forces us into a system; however, they have systems available if we need them). They offer daily standups and use Jira a lot.
They’re almost always to communicate. A couple of times, we’ve had to wake up a developer in the middle of the night. We try not to do that, but I like that they take it seriously. The daily standups are great, I don’t attend every one, but it’s nice to know I can jump in if I have to communicate things. organization issues are on our end.
What did you find most impressive about them?
Their consistency stands out. Chromedia delivers what they say they’re going to deliver in the timeframe and budget they promise. It’s important as a business owner to be able to count on a partner like them. All I have to do is communicate my needs to our team lead, and they figure out how they’re going to get it done and let me know if there’s a problem. I know what to expect from them, and I get that consistently.
Are there any areas they could improve?
We have obstacles in remote communication, including some language barriers. Greg helps with that communication, but it’s so much easier to have someone who can come to our office and sit down and talk over some complex topics. Maybe we need to learn better tactics to handle remote work given the coronavirus forcing everyone to work remotely.
If you outline exactly what you need done, they’ll do that. They’re not as good at out-of-the-box thinking. If we ask for suggestions, they won’t come up with the solution that we may eventually settle upon. So, when it comes to creative brainstorming, we don’t do it with them.
Lastly, due to cultural differences, sometimes holidays sneak up on us that we don’t celebrate in the US. That’s in part due to me not paying attention.
Any advice for potential customers?
Be as clear as you can be about what you want and what your timeline looks like. I think a part of our success is because we entered with a clear idea of software and functionality along with mockups and examples. With clear direction, they work faster than other developers I’ve worked with.