Can you share any outcomes from the project that demonstrate progress or success?
First of all, we were able to launch the asthma suite of apps on time, which is a big deal in our world (most projects in the medical-tech are usually delayed by many months at times). Just as important, we were able to roll out our test studies and gather valuable information about people’s usage, behaviors, etc.
We were very happy to see that the app was effective in getting children to take their medications more regularly, and helping families stay ahead of any worsening asthma symptoms in a more efficient way. In asthma emergencies, the app allowed families to directly dial 911 by following the instructions provided by the app. Overall, we have had really positive results, and the children really enjoy using the app.
How effective was the workflow between your team and theirs?
We never experienced anything but great attention and intimacy from the Utility team. We have great project managers, and our questions were always answered quickly. We are naturally the experts in the field of content and science that was needed to help craft the product, and we were always woven in throughout the process to help give our recommendations about how the features would evolve.
What did you find most impressive about this company?
We didn’t have anyone super technical on our side, so we were able to trust them for owning this part of the equation. They carried this project from start to finish and were extremely accommodating to any revisions we requested especially as we started using the app with a pilot group of families.
Are there any areas for improvement?
It is hard to find a dark spot, as the experience was overall really positive. The only thing we can think of is we could have been better educated on our at first to know exactly what we would be expected to do, especially with App Stores and testing, but the Utility team did assist and make this easy for us along the way so it really didn’t hurt us.