What evidence can you share that demonstrates the impact of the engagement?
Simpalm resolved all of the bugs and issues that I found, so the platform now functions well.
The original cost was $28,000 and then I added a couple of features that cost another $4,000. The final cost was 15% higher than the original stated cost.
How did Simpalm perform from a project management standpoint?
We mostly communicated by e-mail. I also contacted them via text or call a couple of times. There were also a couple of times when they didn’t respond to my e-mails as quickly as I hoped.
When I first contacted Simplam, the CEO said the project would take about 3–4 months. As with any development project, our plans did change. However, the project took 10 months from handing them the designs to launching in the App Store.
What did you find most impressive about them?
They were able to effectively walk a person without experience through the development process. I came to them without knowing how to implement an app. Their team provided me with directions that enabled them to perform their work. Instead of expecting me to know everything, they walked me through the whole development process.
Are there any areas they could improve?
They could improve their communication with the developer. Many times, I struggled to find the end product to be what I wanted.
For example, I expected the developer to build a certain feature that was central to my company. I talked about this feature with the CEO during our initial conversation. It wasn’t until the end that I realized the tech lead told the developer to build a different feature. I was shocked because the feature I expected was always on the table.
Do you have any advice for potential customers?
Be clear on your expectations for their team. In the contract, spell out all of the details for your product to avoid any unexcepted fees.
Also, try to hold Simpalm to a tight schedule. I was surprised that the project took almost a year when I was told that it would take between 3–4 months originally.