Goji Labs

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of Partners4Housing, a non-profit organization that helps families of individuals with autism, intellectual, and/or developmental disabilities develop customized, sustainable housing and support plans for their Loved Ones when they can no longer provide care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

We needed an urgent transfer of all our web assets and digital properties to Goji Labs' servers. The team had to learn our bespoke system, which was developed by a solo web developer over a number of years. We needed them to learn our whole setup, help us clean it up, and then set it up so that we could have better team access and redundancies, while preparing us for future expansion.

SOLUTION

What was the scope of their involvement?

Goji Labs has transferred our website code, explained the backend structure of our CMS, created an emergency backup routine, and was there for us 24/7 when our system began shutting down. The team has also made urgent updates to our code to get it up-to-date and secure. Currently, we're having planning meetings to develop new payment pathways and user-end features. They also cover routine maintenance of a bespoke member portal and add new features as requested.

What is the team composition?

We work with 2–4 teammates at a time from Goji Labs, and specialists are folded in according to project need.

How did you come to work with Goji Labs?

We found Goji Labs on Clutch and chose them over other options because they had high ratings, a great culture fit, aligned company values, and they were available to start when we needed them.

What is the status of this engagement?

We started working with Goji Labs in October 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Goji Labs has greatly increased our team's access to our systems and vastly improved our communication and turnaround on deliverables. For example, we've gone from 1–2 teammates having access to our systems to our entire team working alongside Goji Labs on everything. Moreover, our backlog with our previous developer was too much for one person and grew every month. Goji Labs has chipped away at the old backlog and worked with us on a tight budget to move forward with new features. Now, all the old backlog is gone, and we give Goji Labs 2–5 tasks to tackle each month alongside routine maintenance.

How did Goji Labs perform from a project management standpoint?

Goji Labs' project management is helpful. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Goji Labs' diverse international team brings a variety of perspectives and talents to each project, and that stands out.

Are there any areas they could improve?

Our projects with Goji Labs continue.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a strength training gym.

Describe what your company does in a single sentence.

A technology-driven strength training gym built around progressive overload. 

We combine structured group strength training, proprietary technology, and coaching into one system that tracks every client’s training history, weights, reps, and progress over time. The goal is simple: remove the guesswork from strength training and make progress measurable. 

Our physical studios bring that system to life through a highly structured, immersive training experience where the technology handles the complexity so the coach can focus on coaching and the client can focus on training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goji Labs to accomplish?

• Build the proprietary digital infrastructure behind the training experience, connecting our clients, coaches, and physical studios.
• Building a proprietary platform for clients. Develop a system that tracks training history, weights, reps, progress, and individual needs to create a more informed and personalized experience
• Translate our training methodology into a scalable digital product that can grow with across multiple locations and markets

SOLUTION

How did you find Goji Labs?

Online Search

Why did you select Goji Labs over others?

• High ratings
• Company values aligned

How many teammates from Goji Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

  Design and development of proprietary digital ecosystem, including our consumer mobile app, in-studio iPad experience, and supporting backend infrastructure.

Build the technology that connects our training methodology to each client’s experience, including workout history, weights, reps, personal records, progressive overload tracking, exercise modifications, and coach-facing information.

Develop a scalable platform capable of connecting clients, coaches, and physical studios across multiple locations and international markets, while continuously designing, testing, and improving new product features as evolves.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully launched the first versions of our mobile and in-studio platforms and moved them into real-world use across multiple locations.

Digitized a significant part of our training methodology, allowing us to track client progress across sessions. 

Built a scalable technology foundation that we are now expanding with additional features and preparing to deploy across our upcoming U.S. locations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Goji’s project management has been one of the strongest parts of the engagement.

 Communication is extremely consistent and transparent. We always know what is being worked on, what is coming next, and where decisions are needed from our side. 

They are highly responsive. Our product moves quickly and our priorities evolve constantly; their team has been able to adapt without losing structure or momentum.

Timelines have generally been well managed, but what I value most is their accountability. Software development inevitably comes with unexpected challenges. When something changes or takes longer than anticipated, they communicate it early, explain why, and focus on the solution rather than making excuses. They genuinely manage the project as if they have ownership in the outcome.

What was your primary form of communication with Goji Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

Goji’s project management has been great, but what has stood out most to me is the level of personal involvement from David, their CEO. 

It's not easy to hire a firm of this size and still have the CEO genuinely engaged in your product. David has mostly remained accessible and personally steps in when an important decision or conversation requires his attention. That involvement carries through the rest of the team. 

Communication is direct and there is a real sense of accountability.

Are there any areas for improvement or something Goji Labs could have done differently?

If I had to identify one area for improvement, it would simply be speed in resolving issues when they arise. That said, I think this feedback needs context. I am extremely invested in this product and quite sure I'm more intense and demanding than the average client. 

When I see an issue, my instinct is to want it resolved immediately, and I recognize that my expectations around speed may not be realistic for every client. I move fast, I care deeply about the details, and I expect a lot because of how important this product is to what we are building. 

So while I will always push Goji to move faster, I’m also very conscious that what I personally want from a development partner may be well beyond what most clients need. 

If anything, the fact that I continue to push them this hard is a reflection of how much I trust them with the product.

BACKGROUND

Please describe your company and position.

I am the Product Manager of a music industry agency

Describe what your company does in a single sentence.

Ours is a full-service agency that includes marketing, label representation, and tech products in the music industry. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goji Labs to accomplish?

• Create a music app for sleep

SOLUTION

How did you find Goji Labs?

Online Search

Why did you select Goji Labs over others?

Close to my geographic location

How many teammates from Goji Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Goji Labs was engaged to design, build, test, and launch the Sound Sleep/Dreamwell mobile application and supporting platform. The engagement covered the full product lifecycle, from defining user flows and visual direction through technical architecture, software development, QA, production deployment, and app-store submission.

The scope also allowed Dreamwell to define and approve the detailed work and estimates on an ongoing basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. A public MVP was successfully launched.

Dreamwell progressed from concept and design through development, QA, production deployment, and market launch. 

2. A cross-platform product ecosystem was established.

The delivered platform included:

• An iOS and Android mobile app
• An internal admin panel
• A live production environment
• Separate staging and testing environments for release validation

3. Core technical infrastructure became operational.

The project established a React Native mobile application, Ruby on Rails backend, managed PostgreSQL database, cloud-based audio storage, and automated GitHub Actions build and deployment pipelines.

4. Eight major integration areas were implemented or configured.

These covered subscription billing, authentication, push notifications, analytics, performance monitoring, crash and error tracking, cloud storage, and transactional email. Key services included RevenueCat, Firebase, Embrace, Rollbar, Cloudflare, Mailgun, Google Analytics, and Google/Apple authentication.

5. The subscription model was enabled.

The platform supported a one-week free trial and both monthly and annual subscription options, creating the technical foundation for paid conversion and recurring revenue.

6. A measurable engagement framework was defined.

Goji established a core engagement event with our internal team (listening for at least 15 uninterrupted minutes) and identified ongoing KPIs including: 

• Daily active users
• Sessions longer than 15 minutes
• Sleep-routine starts and completions
• Trial-to-paid conversion
• Retention
• User feedback responses

7. A structured QA and release process was completed.

The application underwent logic and UI testing, severity-based bug prioritization, and coordinated launch preparation. Detailed issue reporting helped the teams understand, prioritize, and address launch-critical defects. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Goji managed the project through clear milestones, regular reviews, and an organized QA process. Their communication was fast and responsive, and they documented and addressed issues directly as they arose. While some timelines shifted due to evolving requirements and greater-than-expected QA needs, the team remained collaborative, adapted to our priorities, and successfully delivered and launched the MVP.

What was your primary form of communication with Goji Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was Goji’s combination of strong communication and a genuinely collaborative approach. Their strategy sprint helped align our team early, and throughout the project they were responsive, transparent, and willing to address issues directly and fairly. Even under launch pressure, they remained engaged and focused on moving the product forward.

Are there any areas for improvement or something Goji Labs could have done differently?

The main area for improvement would be stronger upfront alignment on feature requirements, QA needs, and release criteria. Clarifying these earlier would have reduced rework and made timelines more predictable, although Goji was responsive and worked collaboratively with us when issues arose.

BACKGROUND

Please describe your company and position.

I am the CEO of Pitcheroo Inc.

Describe what your company does in a single sentence.

Pitcheroo.com is a direct pitching platform that connects screenwriters with working film and television producers. Writers submit short video pitches to individual producers, who can either pass or request the full script. If a producer requests the script, the writer’s pitch fee is refunded. Our goal is to make industry access more direct, transparent, and efficient by reducing traditional gatekeeping and giving producers a streamlined way to discover new material.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goji Labs to accomplish?

• Web app platform hosting
• Web app platform development

SOLUTION

How did you find Goji Labs?

Online Search

Why did you select Goji Labs over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Goji Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Goji Labs designed and developed Pitcheroo.com as a custom web platform connecting screenwriters with film and television producers through direct video pitches. The scope of work included product strategy, UX/UI design, platform architecture, front-end and back-end development, user account functionality, producer profile pages, writer submission flows, payment integration, pitch management tools, and the overall launch-ready web experience. Key deliverables included a polished public-facing website, a functional producer marketplace, secure user onboarding, video pitch submission capability, script request/pass functionality, payment/refund logic, and an administrative system to manage users, producers, and submissions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Goji Labs successfully delivered a launch-ready custom platform that moved Pitcheroo from concept to functioning product. The project resulted in a professionally designed, fully operational web application with user onboarding, producer profiles, pitch submission flows, payment functionality, and administrative tools. The platform gave us the infrastructure needed to begin onboarding producers, accepting writer submissions, and presenting Pitcheroo publicly as a credible industry-facing product. Goji Labs also helped us clarify the user experience, streamline the pitch process, and create a scalable foundation for future growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Goji Labs managed the project professionally and remained responsive throughout the process. Their team communicated clearly, incorporated feedback, and worked with us through the normal iteration required to build a custom platform from the ground up. They were collaborative, organized, and solution-oriented, especially as we refined the product experience and worked through platform-specific needs for writers, producers, payments, submissions, and administration. Overall, they delivered a strong final product and were committed to helping us get Pitcheroo to a launch-ready state.

What was your primary form of communication with Goji Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Goji Labs was their ability to translate a niche, industry-specific concept into a polished and functional product. Pitcheroo was not a generic app or simple website—it required understanding a very specific workflow between screenwriters and producers, then turning that into something intuitive and professional. Their team brought strong product thinking, clean design, technical execution, and a collaborative approach. They helped us take a complex idea and shape it into a real platform with a clear UX and a scalable foundation.

Are there any areas for improvement or something Goji Labs could have done differently?

The only area for improvement would be budget forecasting. While the initial estimates were generally within range, the final costs ended up somewhat higher than expected as the platform requirements evolved. That said, Goji Labs was transparent and communicative throughout the process, and they worked with us to address the project’s needs as they came up during development.

BACKGROUND

Please describe your company and position.

I am the Founder & Executive Director of NextGen Prosperity Foundation, Inc.

Describe what your company does in a single sentence.

The NextGen Prosperity Foundation develops free, classroom-ready tools, such as Schoolhouse Moolah, that help K–5 teachers teach financial literacy and promote positive behavior through real-world learning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goji Labs to accomplish?

• To design and develop a classroom-ready mobile and web application that helps K–5 teachers teach financial literacy and reinforce positive behavior through an engaging classroom economy.
• To create a simple, intuitive teacher experience that allows for easy classroom setup, customization, and daily use without requiring technical expertise.
• To ensure the platform meets security, scalability, and usability standards suitable for educational environments while maintaining a free, accessible model for all teachers.

SOLUTION

How did you find Goji Labs?

• Online Search
• Clutch Site

Why did you select Goji Labs over others?

• High ratings
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Goji Labs led the full design and development of our Schoolhouse Moolah app, a free classroom economy and financial literacy platform for K–5 teachers. Their scope of work included product strategy, UX/UI design, frontend and backend development, and integration of both mobile (iOS and Android) and web versions.

Key deliverables included:

     * A fully functional mobile and web app that allows teachers to create and manage a classroom economy

     * Student and teacher dashboards with customizable classroom jobs, rewards, and behavior tracking

     * Secure student profiles and parent communication tools

     * Integration with Firebase and analytics tracking to support performance and user insights

     * Design system and documentation to support future scalability

Throughout the project, Goji Labs provided ongoing communication, sprint planning, and QA testing to ensure a smooth build and launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a clear success, meeting all our primary goals for functionality, usability, and launch readiness. Goji Labs delivered the app on schedule, and the platform has performed reliably since launch.

Within the first month of public release, more than 30 teachers downloaded and began using the app, with additional adoption growing steadily through our outreach campaigns. Early analytics show strong user engagement and positive feedback from teachers who find the classroom features effective.

The app passed all QA and compliance testing, met our standards for COPPA and FERPA considerations, and established a scalable foundation for future feature expansion. These results confirm that Goji Labs delivered a high-quality, classroom-ready product that aligns with both our mission and our long-term growth plans. Goji Labs delivered exceptional work. The app is stable, intuitive, and aligned perfectly with our vision. Their team combined strong technical skills with a clear understanding of our educational goals, resulting in a product that exceeded expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Goji Labs’ project management was excellent. Their team maintained clear communication throughout the entire process, keeping us organized and informed at every stage. They used agile sprint planning, shared progress transparently, and consistently delivered milestones on time. Goji Labs met all major deadlines and maintained consistent progress throughout the project. There were occasional scheduling adjustments when multiple workstreams overlapped, but they communicated openly and adapted quickly to keep the project on track.

Any time we had questions or needed adjustments, they were quick to respond and flexible in finding solutions. Our project manager, April, kept meetings efficient and focused, while the broader team remained proactive and collaborative. We always knew what to expect next, and they handled our feedback thoughtfully and professionally.

Overall, their project management approach gave us complete confidence that the project was in good hands, allowing us to stay focused on our educational and strategic goals. While Goji Labs is not the lowest-cost option, the quality, reliability, and professionalism they provide more than justify the investment. Their structured process and commitment to long-term success delivered strong value for our organization.

What was your primary form of communication with Goji Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Goji Labs was their ability to combine technical expertise with genuine collaboration. They didn’t just build what we asked for; they took the time to understand our mission, our users, and the real-world classroom experience we wanted to support.

Their team asked insightful questions, offered creative solutions, and truly cared about getting the details right. We were particularly impressed by their ability to strike a balance between structure and flexibility, adapting to our evolving needs while keeping the project on track. As newcomers to the development process, we appreciated their patience as we explained our vision in layman's terms, which they effectively translated for the development team. This led to a solution that was both technically sound and reflective of our vision.

It is rare to find a development partner that is not only highly skilled but also genuinely invested in your success. Goji Labs felt like an extension of our own team from start to finish. Goji Labs has been an exceptional partner throughout our entire project. They delivered a high-quality product, communicated clearly, and truly cared about our goals and mission. I would highly recommend them to anyone looking for a reliable, collaborative, and skilled development team.

Are there any areas for improvement or something Goji Labs could have done differently?

Overall, our experience with Goji Labs was overwhelmingly positive. If there’s one area for potential improvement, it would be to streamline cross-team communication when multiple project threads overlap. Occasionally, we had to clarify priorities or timelines between parallel workstreams, but the team was always receptive and quick to adjust once we provided feedback.

That minor point aside, their responsiveness, professionalism, and follow-through were excellent. We always felt supported and confident that our project was a top priority. Our overall experience with Goji Labs was excellent. They were responsive, collaborative, and genuinely invested in helping us bring our vision to life. It felt like working with a true partner rather than an outside vendor.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of Cleantech Group

Describe what your company does in a single sentence.

Cleantech® Group is the human intelligence authority on global cleantech innovation. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goji Labs to accomplish?

• Get a modern website without workarounds
• Take visitors on a journey depending on what type of prospect they are

SOLUTION

How did you find Goji Labs?

Online Search

Why did you select Goji Labs over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Goji Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Goji Labs worked closely with our team to develop a brand new website to replace our very old, content-heavy site and make it into a more simplified version that took visitors on a journey, depending on what type of prospect they were or what type of deliverable they were searching for.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Less broken links + more engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Goji Labs kept us on track and stuck to a stringent plan that worked very well for us.  It was hard work on both sides, but they were very responsive with any questions or issues we had.  Our project manager, Sean, was outstanding.

What was your primary form of communication with Goji Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They learned our business very quickly and were able to make excellent recommendations to us.

Are there any areas for improvement or something Goji Labs could have done differently?

In the end, they could have run a broken links report to see where there might have been areas for them to clean up. 

BACKGROUND

Please describe your company and position.

I am the Custom Web Development of Qss Technosoft inc

Describe what your company does in a single sentence.

Software Developement

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goji Labs to accomplish?

• Custom Web Development

SOLUTION

How did you find Goji Labs?

• Online Search
• Clutch Site

Why did you select Goji Labs over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Goji Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved end-to-end web development, starting from initial planning and design to final deployment. Our team collaborated closely with the client to understand their business requirements and user expectations.

Key deliverables included:

UI/UX Design: Created modern, responsive, and user-friendly interfaces aligned with the brand identity.
Frontend Development: Built interactive web pages using React.js/Angular to ensure seamless user experiences across all devices.
Backend Development: Developed a robust and scalable backend using Node.js/Python/Django, integrating APIs and databases for smooth functionality.
CMS Integration: Implemented a custom content management system for easy updates and maintenance.
Testing & QA: Conducted multiple rounds of performance, functionality, and security testing before launch.
Deployment & Post-Launch Support: Deployed the website on the client’s preferred hosting environment and provided ongoing maintenance support.
Overall, the project focused on delivering a high-performing, secure, and visually appealing web solution tailored to the client’s goals and target audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered significant and measurable results. After launching the new website, the client experienced a clear improvement in both performance and engagement metrics.

Key outcomes included:

 40% faster page load speed, resulting in improved user retention.
30% increase in organic traffic within the first three months post-launch.
 Higher user engagement, with average session duration increasing by 25%.
 Improved conversion rate, as the new UI/UX design simplified user journeys.
Zero major post-launch issues, thanks to thorough QA and performance testing.
Overall, the new web solution enhanced the client’s online visibility, usability, and lead generation, meeting and exceeding project goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management from QSS Technosoft was outstanding. They maintained a clear timeline and transparent communication throughout the entire development process. Every milestone was well-documented, and deliverables were consistently submitted on or ahead of schedule.

We had regular update meetings to track progress, discuss feedback, and prioritize tasks. The team used tools like Jira, Slack, and Google Meet to ensure smooth coordination and real-time visibility into every phase of development.

What stood out most was their responsiveness and flexibility — even when last-minute changes were requested, they handled them quickly without compromising quality. Their proactive approach and dedication to our satisfaction made the entire collaboration seamless and stress-free.

What was your primary form of communication with Goji Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

The team consistently went above and beyond to understand our vision and translate it into a high-performing digital solution.

Their ability to combine technical expertise with a user-first mindset truly set them apart. Even during late EST hours, they remained available and communicative, ensuring that every concern was addressed promptly.

We were particularly impressed by their problem-solving approach — rather than just executing tasks, they offered valuable insights and recommendations that improved the final product. Their professionalism, flexibility, and ownership made the collaboration exceptional.

Are there any areas for improvement or something Goji Labs could have done differently?

Overall, the experience  was excellent, and we were very satisfied with the results. If there’s one area for minor improvement, it would be to enhance documentation and progress reporting frequency during the mid-phase of the project to make tracking even smoother.

That said, the team was always receptive to feedback and quick to adapt when we shared suggestions. Their willingness to improve and maintain transparency made the collaboration very positive and productive overall.

BACKGROUND

Please describe your company and position.

I am an executive at Ghosson Consulting LLC

Describe what your company does in a single sentence.

startup for this app

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goji Labs to accomplish?

• Transform a neuroscience-based leadership coaching concept into a clear, structured app blueprint and user journey.

SOLUTION

How did you find Goji Labs?

Online Search

Why did you select Goji Labs over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Goji Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Goji Labs was hired to lead the Discovery and UX Design phases of my app, Leadership OS—a neuroscience-based, AI-powered emotional alignment tool for executives.

Their work included:

A full Discovery Sprint to clarify product vision, user personas, and key differentiators
Product strategy workshops to map emotional and behavioral outcomes
UX research to align with the psychological journey of overwhelmed high-performers

Their team helped translate a complex, founder-led vision into a crystal-clear structure that can now be handed off for full development and investment pitching.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Finalized full UX map, now being used in investor and partnership conversations
Defined North Star metric and user behavior loops with strategic clarity
Created detailed client journey map and feature roadmap aligned to business goals
Reduced ambiguity in scope, making future development and fundraising 3x faster
Received positive validation from peers, advisors, and early-stage VCs based on Goji’s output

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Goji Labs was highly responsive and organized throughout the entire project. Their project manager kept everything moving on schedule, and I always felt informed about the next step. They were quick to adapt to changes, provided clear documentation, and made time to answer strategic questions with care. Every deliverable was met on time, and they created a sense of partnership rather than a vendor-client dynamic. Their communication style was clear, respectful, and proactive—exactly what I needed to stay focused as a founder.

What was your primary form of communication with Goji Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Goji Labs was their ability to combine emotional intelligence with product strategy. They didn’t just build what I asked for—they deeply understood the “why” behind it. Their team asked smart, thought-provoking questions that helped me refine my vision in ways I hadn’t considered. They brought structure without rigidity, and creativity without chaos. That balance—of empathy, clarity, and craftsmanship—is what truly sets them apart.

Are there any areas for improvement or something Goji Labs could have done differently?

Honestly, I can’t think of anything I would have wanted done differently. The team was thoughtful, responsive, and fully delivered on what I needed at this stage.

BACKGROUND

Introduce your business and what you do there.

Katzkin manufactures automotive interiors that transform vehicle interiors with an extensive range of customization options such as premium materials, color, logos, stitching, and unique patterns. With over 3 million satisfied customers and counting, Katzkin is widely available in the US and Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Goji Labs?

We hired Goji Labs to redesign our main website for better alignment with brand positioning, differentiation with competition and visitor education on product offerings.

SOLUTION

What was the scope of their involvement?

Goji Labs has conducted user research and usability studies. The team has delivered design work for our website, including a homepage redesign, updates to other key pages, SEO landing pages, lead generation funnel pages, and the main seat configurator design, look, and feel.

What is the team composition?

We work with 2–3 teammates from Goji Labs.

How did you come to work with Goji Labs?

We found Goji Labs through a referral and also did some online research. We chose the team based on word-of-mouth, their past work history, and interviews during our due diligence.

How much have you invested with them?

We’ve spent $150,000.

What is the status of this engagement?

We began working together in December 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen improvements in KPIs, such as visitor-to-lead conversion and lead-to-sales conversion rates.

How did Goji Labs perform from a project management standpoint?

Goji Labs’ project management is good. The team is on time, communicative, and aligned on scope, timing, and deliverables. We primarily communicate via Slack and email and use video calls on occasion.

What did you find most impressive about them?

Goji Labs covers the scope and brings different skill sets to present good solutions for businesses looking for user insights-based updates to design work.

Are there any areas they could improve?

Goji Labs could be more proactive and put in more effort to incorporate more competitor and like-businesses for inspiration.