Brainvire Infotech Inc

What evidence can you share that demonstrates the impact of the engagement?

Their quality is top-notch. They’re also great at putting up with the things I need. For example, I’m working with a local studio that will create the brand identity, the theme, and the color scheme. We haven't locked everything in yet because I’m waiting for the studio to provide me with those things before I give it back to Brainvire Infotech Inc. Then they’ll have to work with it and integrate the UI.

Also, we were working on a corporate G-suite account, and Google requires a lot of information from us because of the different rules in Kuwait. It’s been a hassle to just create an account, so Brainvire asked us to send them the credentials and offered to create it on our behalf.

How did Brainvire Infotech Inc perform from a project management standpoint?

It’s been amazing. We communicate through Skype, Google calls, and emails. My partner went to India and met with the team over there. They’re available 24/7 and it’s easy to get in touch. They always provide updates.

What did you find most impressive about them?

Their speed is amazing. I was originally going to work with a local company here in Kuwait, and they told me that it would take six months to create the application with them. With Brainvire Infotech Inc, it’s been hard for me to keep up with them because they're going so quickly.

Are there any areas they could improve?

We’ve discussed our need for continuous services following the app development. If they opened an office in Kuwait, it would help us, and I think they're willing to do that. They have over a dozen offices around the world. It's pretty convenient to work with them in every way possible. I like everything about them.

Do you have any advice for potential customers?

Keep up with them and stay in contact 24/7. Make sure you have the time to work with them.

What evidence can you share that demonstrates the impact of the engagement?

We’ve tracked the PPC metrics closely, and have seen an increase on Google Ads and Google Analytics, depending on the month. We’ve seen similar results on Facebook.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire Infotech is responsive, making adjustments for us when needed. We’re a high-touch client, and I hired someone to work with them and manage the process. We’re always in touch. My team reviews any ad copy that they draft before it goes live. As far as executing campaigns, they are on top of all of the work they have to do. I recommend Brainvire Infotech Inc’s services.

What did you find most impressive about them?

I was impressed with the breadth of skillsets their team has. They can handle the challenges we’ve had with SEO and reporting. Their team also set up AB testing for us. Not everyone on our marketing team has that technical background. We appreciate having someone to bounce ideas off of.

Are there any areas they could improve?

At times, they could be better at thought leadership. They also could be more metric oriented when it comes to reporting and working with ad copy. Their team is working on that though.

Do you have any advice for potential customers?

At the beginning of an engagement, I recommend micromanaging them a bit. Once you understand how they work, you can lay off. It helps to understand their process and relay what your expectations are. We have a reporting structure for metrics that are discussed each week. I recommend having a weekly meeting too.

What evidence can you share that demonstrates the impact of the engagement?

The website user interaction rate has increased. The average number of website visits and the time people spend on the website has increased by 3.5 seconds per minute. Brainvire Infotech Inc improved the bounce rate of the campaigns that we’re doing for Google Ads. Previously, when we had a campaign on Google, we were receiving almost an 80-90% bounce rate for Google and paid campaigns. For the moment, we’re receiving only a 40-50% bounce rate, which is brilliant. They also increased conversions and quality leads.

How did Brainvire Infotech Inc perform from a project management standpoint?

Their project management is perfect. There were some communication issues at the start on our side, but we smoothed it out. They were able to provide all the project management tools like Jira. They also provided detailed task timesheets of what they had done.

We set up milestones. If they were unable to complete the task, they’d add more resources to the team in order to complete the projects on time. They did that without asking us and didn’t charge it to the billing cycle. They’re a hardworking team.

What did you find most impressive about them?

They were strict with their deadlines and worked hard to ensure that the milestones were met, specifically with regard to speed optimization.

Are there any areas they could improve?

There’s nothing they could have changed.

Do you have any advice for potential customers?

Plan proactively what you want to achieve. Have a clear-cut plan in mind.

What evidence can you share that demonstrates the impact of the engagement?

The platform has launched. We’ve fully migrated all our data from the old system, and we’ve ironed out most of the bugs we experienced in the first few weeks. At this point, everything works. Brainvire Infotech Inc has provided excellent support for their scope of work since we went live.

The quality of their work is excellent. Brainvire Infotech Inc demonstrates an in-depth technical background. We only had to help them a bit in designing the frontend and the system’s look and feel. Other than that, they were very, very good.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire Infotech Inc put in place a fast timeline and did their best to stick to it. Most delays came from our end—we often took time to make decisions and take pauses before moving to the next phase. We could have gone live sooner, but we didn’t feel we were ready, and I think we made the right call.

We used GoToMeeting to check each other’s work. Our communication was otherwise through email and calls.

What did you find most impressive about them?

The team was highly available from start to finish. Even the CEO responds immediately to my messages. Chintan also made several visits to our office in person. When we weren’t ready to move forward in certain phases, he talked to his team on our behalf to get them on track with our expectations. Overall, we’re happy we went with Brainvire Infotech Inc over our other options.

Are there any areas they could improve?

We had some misunderstandings at the beginning of the project about what the wireframes represented. Eventually, after multiple change requests that came at an additional cost, we were happy with the results. Brainvire Infotech Inc was understanding and flexible throughout the process.

Any advice for potential customers?

Make sure you and Brainvire Infotech Inc are on the same page in the proposal and scope stage of the work. Also, be prepared to move a quick pace. You can push back, and they’ll accommodate you, but be ready to answer questions early on.