What evidence can you share that demonstrates the impact of the engagement?
We’ve seen the impact of their service in a lot of ways. The way we measure the ROI with Brainvire is whether we have stock to sell and how much of it we’re selling online. We’ve calculated an overall company growth, but because we have a dedicated sales team and sell on channels that pretty much market themselves, we’ve really looked at the growth of online Magento sales. We’ve also looked at the growth of the dedicated sales team and income-producing activities since we integrated the CRM.
From an inventory ERP standpoint, we were constantly running out of stock before. We really measure our inventory analytics based on stockless and partial stock orders as a percentage of overall orders, and we’ve seen a steep decline in that since bringing Brainvire on to manage our ERP portion. We’ve also seen significant growth in online sales. Because we did a lot of direct and marketplace sales, our online sales weren’t generating a lot of income for us. Now, Magento orders are one of our best marketplaces.
How did Brainvire Infotech Inc perform from a project management standpoint?
Project management is excellent. Our primary method of communication is Skype for day-to-day direct messaging and check-ins. Since we have so much going on and are growing rapidly, I use Skype to check in and address more urgent or emergent things that we don’t want to input as a task that would then need to be managed.
We do project management through Jira. We’ve set up Jira boards for each project, so we have a CRM board, an Odoo board, a Magento board, etc. We manage tasks through Jira. Since everything is cloud- and smart app-based, it’s very easy for me to manage my projects through them.
They manage their teams, and I only have to talk to one person for each of our projects. On a day-to-day basis, I just work with each resource group manager. That’s big for me; I want to go to one person, and then they manage their team and make sure the work gets done. If I have any larger issues, I go to Hiren (Head – Custom Solution & Mobility). He manages all of the projects. Above him is Chintan (CEO & President), but I’ve never had to go to him.
What did you find most impressive about them?
Their turnaround time and ability to strategize on projects set them apart. They do a really job of delivering within the time they say and oftentimes even early. Overall, what stands out is that they can suggest improvements to what my vision is. They’re very good at suggesting better or alternative ways of doing things.
They also have a very impressive client roster. They do a lot of different things; we’re having them look into a mobile app and progressive web apps. They have a big scope in terms of what they can do. They can handle everything in-house, so we don’t need to look elsewhere for other developers.
Are there any areas they could improve?
I can’t really think of anything. Overall, they’ve done an excellent job. It’s up to me to manage the projects, so as long as they’re delivering on what my vision is for the project, I don’t have any issues. They’ve gone above and beyond.
Any advice for potential customers?
You definitely need to have somebody in your organization who's dedicated to managing your projects on a day-to-day basis with them. Because these projects are intricate and complex, things could fall through the cracks if you don’t have somebody who's dedicated to managing these projects with them, whether it's on Skype or Jira. Also, having that dedicated person from their side is a big plus.