What evidence can you share that demonstrates the impact of the engagement?
Since outsourcing our digital marketing, we’ve been happy with their work. We’re currently satisfied with our AdWords standing, so they’ve shifted their focus to Bing. Later, they’ll work on social media.
How did Brainvire Infotech perform from a project management standpoint?
We have no complaints so far. Every week, they provide a report about what they’ve done and the subsequent results. They also provide a full schedule for the upcoming 3 months, which aids in transparency.
Furthermore, they're able to manage their time well. When we first engaged them, we established the number of hours we wanted them to spend on our site, and they've consistently stayed within that number. As for communication, they always let us know in advance if something’s wrong. We primarily talk through Skype and email.
What did you find most impressive about them?
I appreciate their willingness to get the job done right. In the beginning, we had a few hiccups with our feed; the previous vendor didn’t set it up correctly, so we couldn’t reliably track our information. Brainvire Infotech gave us a time frame to fix the setup, communicated with us, and delivered as promised.
Are there any areas they could improve?
While they’re able to fix any of our issues, there could be some improvements on the development side. They sometimes tend to rush the task a little bit, which can lead to results that are different to what we expected. It may benefit them to spend more time learning about our needs. In terms of marketing, I have no complaints.
Do you have any advice for future clients of theirs?
As with all outsourced work, make sure that you can measure their performance before diving into the project. If the vendor proposes spending money for a marketing channel, it’s best to ask what the expectations are. I’ve noticed that, if we don’t ask, they sometimes leave out those details.
The team’s consistent performance and personable service have exceeded expectations. They produce on-time work with open communication and accuracy. Brainvire Infotech uses a range of tools to stay on track and accommodates the time difference in a proactive manner.