Brainvire Infotech Inc

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of Wall Street Greetings

Describe what your company does in a single sentence.

Wall Street Greetings offers a variety of financial and corporate greeting cards for different occasions and purposes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• Redesign of product pages on our BigCommerce website.

SOLUTION

How did you find Brainvire Infotech Inc?

Referral

Why did you select Brainvire Infotech Inc over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Brainvire Infotech Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to streamline our product personalization in an efficient and user friendly design.  Briainvire was able use the Big Commerce platform and their own custom coding to deliver what we needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction, reduced time and errors during order processing. We referred to Brainvire by another corporate partner that was very happy with their abilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Weekly phone calls and daily emails kept our team informed on progress and end results were acheived and communicated efficiently.  Every request we made of them was handled and addressed to our satisfaction.

What was your primary form of communication with Brainvire Infotech Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by the team's knowledge of how to achieve things other developers told us were not possible.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

We are very happy with the service we have received.  The only thing that may make things a little easier is a project management app that lists tasks/projects and notes reflecting the status of those projects.
What advice do you have for clients with similar needs to yours?
I would refer others needing web site developement to consult with Brainvire.  As stated earlier in my review, they have been able to give us functionality that other developers were telling us could not be done.

BACKGROUND

Introduce your business and what you do there.

I'm the COO of a soccer specialty retail store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to create an e-commerce website to have an online presence and increase our revenue.

SOLUTION

What was the scope of their involvement?

Brainvire is currently assisting us with our website and marketing. As for the website work specifically, the team has helped us with both the design and development of our e-commerce store, which has required working with Shopify as the tech stack. Additionally, Brainvire handles our ads, which include Google Ads and Meta Ads.

We've had multiple meetings with Brainvire throughout the project. During our first meeting, we discussed our business and what we were looking for. Once we decided to hire them, we had a second meeting, during which we provided them with more details about our company.

After providing Brainvire with all the details, we started sharing daily emails. During this period, the team focused on planning the project for our company. When the plan was approved by our company, Brainvire started working on the actual project.

What is the team composition?

We work with a lot of teammates from Brainvire — they're a big group. We have a team focusing on our website and another team focusing on our ad campaigns.

How did you come to work with Brainvire Infotech Inc?

We met them through a referral.

How much have you invested with them?

We’ve spent around $8,000–$9,000.

What is the status of this engagement?

We began working with them in February 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Brainvire's work, we've seen a tremendous increase in traffic on both our retail stores and our website. We've also noticed an improvement in our social media engagement and customer communication with our stores. For example, we've seen an increase in phone calls and emails from customers who want to reach out to us. Overall, our engagement and traffic have increased by around 70%, which is tremendous.

How did Brainvire Infotech Inc perform from a project management standpoint?

Our communication has been via email on a daily basis. They're always communicating with us and sending weekly and monthly reports. Whenever they have a question about whatever they're working on, they're great at communicating with us and staying on top of the project. We also have weekly meetings, and whatever we discuss in those, Brainvire delivers and takes care of our requests right away. We use Google Docs for document management and Zoom for our weekly meetings.

What did you find most impressive about them?

For each task we've worked on together, Brainvire has great teammates who handle it well. They're all great at what they do, and they've put together a great project for our business. They're all very involved, which has been helpful for our project to succeed.

Brainvire has been great at both our website development and marketing, so I'm very impressed with the results. I'm not able to tell if their strength lies more in one of the two areas because both sides of the project have resulted in positive results regarding sales and customer engagement. Their strength in both areas is very high.

Are there any areas they could improve?

Every week, Brainvire has been improving things as a team. The longer we work with them, the more they get involved with our business. Moreover, the more we capture things and follow their suggestions, the more we've been improving as a team as well.

I don't feel there's a particular area in which Brainvire needs to improve. As every week goes by, we've been improving and knowing what our business is and how we can keep growing it.

Do you have any advice for future clients of theirs?

Stay in constant communication with them and stay on top of it. This requires responding to emails and attending the meetings. This approach will help both sides, allowing Brainvire to complete projects and allowing you to get the results you're looking for.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of Kashkha

Describe what your company does in a single sentence.

We are women's modest clothing brand based in Dubai: we have retail stores across 7 countries. We are mainly dealing in Women's dresses such as Jalabiyas, Kaftans, Ponchos, Kurtis, Nightwear dresses, maternity wear and Scarves/Hijab

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• We wanted to rebrand our Shopify website.

SOLUTION

How did you find Brainvire Infotech Inc?

Other

Why did you select Brainvire Infotech Inc over others?

Other

How many teammates from Brainvire Infotech Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They changed the theme and optimized the user experience

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

We engaged with Brainvire for our project, and their performance was commendable. They demonstrated a thorough understanding of our requirements from the outset and executed the project accordingly. 
Throughout the implementation phase, they encountered various challenges but consistently showed resilience and problem-solving skills to overcome them effectively. As a result, they successfully delivered the project within the agreed timelines and to our satisfaction. 
We appreciated their professionalism, expertise, and commitment to delivering quality work. We would not hesitate to recommend them for future projects

In what ways can they improve?

They should inform customers about the limitations of any theme. While implementing the theme, we encountered instances where theme support or functionality was either unavailable or restricted, resulting in additional project costs incurred for necessary enhancements.

What advice do you have for clients with similar needs to yours?

I would suggest the clients with similar needs below 5 things:

1. Assess theme features thoroughly.
2. Explore alternative themes and compare each segment of them giving scores. Whichever gets the higher score go with that.
3. Clarify support and customization costs upfront, if in case you want to add on or develop anything.
4. Prioritize project requirements clearly.
5. Communicate expectations and project scope clearly in writing with the vendor.

UPDATED REVIEW

This review was published on July 1st, 2024.

Roshan Kushalvardhan
E-Commerce Manager, Kashkha
Retail
Dubai, United Arab Emirates
51-200 Employees
Apr 2024 - Ongoing
Less than $10,000

Project summary
A women’s fashion company has hired Brainvire Infotech Inc to revamp their website. The team is responsible for rebranding and changing the Shopify site’s theme.

Feedback summary
Since they’ve been let down by other vendors, the client has been satisfied with Brainvire Infotech Inc’s work and performance. The team has maintained the project running smoothly, and they’re passionate about their work. Overall, they’re responsive and available to help the client.

BACKGROUND

Introduce your business and what you do there.

I’m an e-commerce manager for Kashkha, a renowned brand for women’s fashion. We have product lines like Jalabiya, nightwear, and ponchos. I manage the website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to rebrand our Shopify website.

SOLUTION

What was the scope of their involvement?

Although they have many other services, our primary focus with Brainvire Infotech Inc is revamping the website. We want to go ahead and change the platform; this will be our third time.

The website was already there, but they’ve changed it to a new theme. However, some functionalities aren’t available within the theme, so they have to do some workarounds to make the functionality compatible.

Initially, we shared our comments and expectations with them and shared a document. We discussed the document, what was possible, and what would be included. We decided on the final project, and then we started.

In the future, we might go ahead and move the platform from Shopify to Magento. Brainvire Infotech Inc is good on both platforms, so we won’t have to explain from scratch if we choose to change. It’ll be easier to migrate from Shopify to any other platform.

What is the team composition?

We’ve mainly worked with three teammates. Initially, a representative helped us understand the requirements. Once that was done, we contacted two people: a project manager and a technical person. She’s the one working on the project and communicating with us.

How did you come to work with Brainvire Infotech Inc?

We discussed our requirements within the group. We then approached vendors and spoke to many of them. We similarly approached Brainvire Infotech Inc, which looked like a technically sound company. We were looking for someone who could understand the requirements, and they knew how to work to fulfill them.

How much have you invested with them?

We’ve spent $7,000.

What is the status of this engagement?

We began working with them in mid-April 2024. The work is almost done; we will launch the new theme next week.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We work with a few other vendors. Every vendor starts by saying something is possible, but when you actually start working, they miss many things. For example, we selected another agency, and at the time of implementation, we learned that they didn’t support the language we were looking for. We had to change our approach for the theme developer. Many said we needed to spend some money on this kind of job. Other vendors also said we needed to spend $2,850 for this, which was an additional expenditure. It was very expensive, so we couldn’t be up for it.

How did Brainvire Infotech Inc perform from a project management standpoint?

The project has been running on time. Due to the holidays, we haven’t been able to dive in, so there’s been some delay from our end. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The developer is very valuable and passionate about working on the project. She doesn’t want to delay us and always wants to deliver within the timeframe. Whenever possible, she thinks outside the box and tries to fix things as soon as possible.

Similarly, the project manager always ensures that the project is going well.

What did you find most impressive about them?

They assist us whenever we require it.

Are there any areas they could improve?

They should suggest what’s going on with current technologies and how we can improve. Customers aren’t technically savvy about what’s going on in their own sites. Brainvire Infotech Inc could make suggestions and help us understand if there’s any other way. 

If there are any specific customer requirements, many developers just follow them; they won’t go here and there. They will ask what they’ll do in second place, but those pieces are essential; we can’t discuss every small point.

Moreover, when you start implementation, there are many components where you need to have something to add a certain functionality. For example, the theme didn’t support Arabic. We didn’t know that until we implemented it, so we had to rely on a third-party app. From our perspective, every development theme should support all languages and currencies.

After the issue, they told us it wasn’t discussed. They needed to customize it and recharge us. This wasn’t predictable. However, if a developer already builds websites for others who face the same challenges, they should tell us this happens so we won’t have any problems. As customers, we should never encounter such issues.

Do you have any advice for potential customers?

I suggest doing your proper homework during the implementation phase. Don’t naively believe in any developer; you should have good knowledge about what you want. Also, you should have proper documentation about your requirements and what is possible. When you’re orally discussing the project, every developer says that everything is possible, but when they start doing it, they can’t deliver what they promised.

Communication is essential. The person who initially communicates with you will say anything is possible, but the person working on the project will not be involved in that discussion. They'll have no idea what was said in the meeting, so they will follow what is written.

Additionally, when you decide on a project for a particular amount, and something keeps on coming, the project value will be high.

RATINGS
Overall rating: 4
Quality: 4
Cost: 4
Schedule: 5
Willing to refer: 4

BACKGROUND

Please describe your company and position.

I am the President of Penn Tool Co

Describe what your company does in a single sentence.

We sell Metalworking Tooling and Industrial Supplies online through website.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• We had a file of about 200,000 skus that needed to be corrected in mass

SOLUTION

How did you find Brainvire Infotech Inc?

They invited us to dinner after a show.

Why did you select Brainvire Infotech Inc over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Brainvire Infotech Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a very large file of products where we needed to hide a vendors part# from multiple places on the webpage.  It was not something I thought would be possible without problems with other items we list not related to this task.  Brainvire was able to quickly and effeciently do what was needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We use Brainvire for multiple things on our Bigcommerce website.  So far they have been far and above any web development company we used.  Over a period of about 10 years we have used various developers and Brainvire seems the best so far.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always seem to deliver in timely manner and understand tasks at hand.  If they don't know the answer they usually research and come up with plans that fix our issues.

What was your primary form of communication with Brainvire Infotech Inc?

Virtual Meeting

What did you find most impressive or unique about this company?

They are easy to work with.  Very respectful and professional.  Their rates are better than companies we used in the past and they are better than them also.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

Being they are based in India and English is not thier first language they can be a little hard to understand on calls.  We seem to work through that and get things done anyway.

BACKGROUND

Please describe your company and position.

I am the VP of SPI Guns Inc

Describe what your company does in a single sentence.

We are a brick-and-mortar and online sporting goods retailer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• To rebuild, revamp, and maintain our website.
• To help us market our website, bring more traffic to it, and increase sales.
• To help us with other software-related needs as we see fit.

SOLUTION

How did you find Brainvire Infotech Inc?

Referral

Why did you select Brainvire Infotech Inc over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Our buying group NBS referred Brainvire to us.

How many teammates from Brainvire Infotech Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brainvire has been instrumental in the changes that we have made in an effort to grow our business this year.  One key deliverable was that their development team rebuilt the front end of our website.  This was a pretty involved task.  Arpit, Harsh, and the rest of the development team were very responsive, handled tasks quickly, and took feedback well on this project.  

We are pleased with the new content they have created and look forward to continuing to work with them as we grow our website and make changes to it.  We also worked closely with a marketing team consisting of Jaymine, Anuj, and Jinansh, and others.  This team has also worked diligently to improve our website's search engine optimization.  

They have been very responsive and communicative and we have developed a good working relationship.  We've also had help from Ranjit, Sandeep, and others that I may be forgetting.  The Brainvire team has conducted themselves with professionalism throughout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On the web development side, we now have a website that is better looking and more customizable.  We now have the capability to do pretty much whatever we want to do with our homepage, header/footer, banners, search functions, and other pages.

On the marketing side, we have been working with that team to improve our tagging, search functions, and overall search engine optimization.  Because of the constant line of communication that has been maintained, we are able to suggest specific product lines that we feel should be targeted and Brainvire is able to tell us certain keywords and wordings that are searched more often.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management on both the Web Development side and the Marketing side have been outstanding.  Each team has responded quickly to our requests and they have done pretty much everything that they said they would do within the timeframe that they said they would do it.  If something wasn't done as we wanted, they took feedback well and made changes accordingly and quickly.

What was your primary form of communication with Brainvire Infotech Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Brainvire Infotech Inc's responsiveness and constant communication impressed me the most.  Also, they do have a variety of different skilled types of labor for software-related projects, many of which we have not yet utilized.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

On a few of the tasks we have contracted them for, we have had to re-explain what we needed and have Brainvire alter some of the things that they have implemented.  Ultimately, they were very patient and willing to make changes and we were pleased with the end result and some of this may be a lack of clarity in our explanations, which we will strive to do better about.

BACKGROUND

Please describe your company and position.

I am the Project Management of a digital & marketing company 

Describe what your company does in a single sentence.

A digital marketing agency. We offer comprehensive end-to-end services, bridging marketing and technology to accelerate your transformation journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• Website migration

SOLUTION

How did you find Brainvire Infotech Inc?

Referral

Why did you select Brainvire Infotech Inc over others?

Referred to me

How many teammates from Brainvire Infotech Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Brainvire team assisted us with migrating a website from Drupal to Hubspot.  They were responsible for: 

• Leveraging the Hubspot CMS to create page templates
• Developing some custom code
• Migrating the content

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site launched on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brainvire provided very strong project management to assist with resources, meetings, invoices, project schedule, etc.  Communication was prompt and clear.

What was your primary form of communication with Brainvire Infotech Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Brainvire Infotech Inc was very easy to work with and became a natural extension of our own team.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

Invoicing - in our contracts with Brainvire we specify key information that is supposed to be included on each invoice.  We have a number of different projects with them and the invoices repeatedly did not contain the information requested. This resulted in invoices going to the wrong people and wrong projects which caused a lot of extra work on our side.

BACKGROUND

Introduce your business and what you do there.

I’m the regional marketing manager of a company that manufactures and promotes a wide range of building materials used in the construction industry, including wall assemblies and ceiling systems. We’re covering 25 countries around the globe and are located in the Gulf Cooperation Council (GCC) area, in North Africa, ann part of East Asia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to create an application to manage a loyalty program for our end users, and we were looking for a vendor to help us with the development. The program needed to have a system to gain points and redeem them to have more accessibility with our end target segment. 

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc designed and developed a loyalty program application from scratch. The brief of the project was that we didn't have access to our target audience since we had direct contact with one distributor, but we didn't have access to their customers. We focused on creating an application for our end clients to purchase products for the paint industry.  

We initially provided Brainvire Infotech Inc with a comprehensive scope of work, including a request for quotation. We worked hard to create the scope with our internal audit team to document our initial requirements. Brainvire Infotech Inc created the app's wireframes and user stories and was responsible for development. 

Once users installed our app, we ensured they received a QR code they could scan and be directed to our portal, gaining points for their purchase. Once users reach certain points, they can exchange them for one of the available gifts on our marketplace. 

What is the team composition?

I worked with around 6–10 teammates from Brainvire Infotech Inc, including Ashar (Senior Project Manager), who was my single point of contact.

How did you come to work with Brainvire Infotech Inc?

We contacted Magento for a new Adobe e-commerce, and they recommended 4–5 partners and Brainvire Infotech Inc was among that list. We conducted interviews for qualification approvals and met the team at one exhibition.
How much have you invested with them?

We spent around $50,000 on this project.

What is the status of this engagement?

We worked with Brainvire Infotech Inc from April–December 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although Brainvire Infotech Inc has finished our product, we still need to modify some production technicalities for the app to generate the QR codes automatically. We have around 300,000 SKUs each month that need to be branded with a QR code in order to be eligible for the loyalty program. We purchased a printing machine from a Chinese supplier, but the delivery was delayed. 

This unplanned situation caused the delay in launching our app, so I don't have quantitative feedback at the moment. However, Brainvire Infotech Inc delivered a final product that met our initial requirements. 

How did Brainvire Infotech Inc perform from a project management standpoint?

I had previously managed different development projects and knew it was common to have changes during the process and deviations from the scope. The project was delayed around 2-3 months but didn't represent a stopper or change in our process. Brainvire Infotech Inc resolved issues efficiently and tracked project tasks using Microsoft Azure, Agile methodology, Microsoft Teams, and WhatsApp.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I want to highlight Ashar's work.

What did you find most impressive about them?

When we went live, the QR codes were generated by our servers; however, they were originally meant to be printed on a sticker. We found this situation to be difficult to resolve at the time. Brainvire Infotech Inc suggested an intelligent way to resolve the issue and another way to feed the machine, recommending an online solution to generate the QR codes. Brainvire Infotech Inc made all the required code changes and enhancements to the control panel in a swift time.

Are there any areas they could improve?

Brainvire Infotech Inc performed the project follow-up on different dashboards and platforms, including Microsoft Azure and Microsoft Teams. Sometimes, we missed details in the communication, so it'd be nice if the team could streamline the follow-up process and use one dashboard.

Do you have any advice for future clients of theirs?

This was a turnkey project for Brainvire Infotech Inc, where they had to create our app's wireframes. Other customers could work with other companies to create the wireframes and let Brainvire Infotech Inc act as a supervisor company and manage development. I think it would be helpful.

UPDATED REVIEW

This review was published on August 15, 2023.
Musbah Moqbel
Regional Marketing Manager, USG Boral Middle East
Construction
51-200 Employees
Dammam, Saudi Arabia
$200,000 to $999,999
Apr 2021 - Ongoing

Project summary

A building materials company has hired Brainvire Infotech Inc for web and mobile application development. The team has supplied Magento, Adobe Commerce Cloud, and React Native development. 

Feedback summary

The client has been highly satisfied with the work from Brainvire Infotech Inc, and considers the project a success. The team is transparent when issues arise and offers valuable solutions. The client has been impressed with the service provider’s creativity and willingness to go above and beyond. 

BACKGROUND

Introduce your business and what you do there.

I am the regional marketing manager of a company in the building materials industry. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

After the COVID-19 pandemic, we decided to apply massive digital transformations starting with commerce and internal and stakeholder communication. We were working with another company, but it was taking longer than expected, and we weren’t thrilled with their work, so we hired Brainvire Infotech Inc. 

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc has been responsible for developing our e-commerce Magento and Adobe Commerce Cloud website. The site is being built with existing code, and the team has been responsible for the UX/UI design and rebuilding of product catalogs and landing pages. 

They’ve also helped us develop another marketplace for our building materials using React Native. We've provided them with wireframes and our expectations for that project. Brainvire Infotech Inc has also created a mobile app loyalty program. It is available on iOS and Android and has been built from scratch. 

What is the team composition?

There are three different projects, so I’m not entirely sure; we work with three separate project managers for each project.  

How did you come to work with Brainvire Infotech Inc?

We contacted multiple developers that were certified Adobe partners, and Brainvire Infotech Inc seemed to be the best fit for our needs. 

How much have you invested with them?

We’ve spent more than $400,000. 

What is the status of this engagement?

We started working together in April 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The previous company we were working with was not successful with the development work, but Brainvire Infotech Inc was able to turn that around and take it from a failure to success. They’ve been completing all the work, and we’re happy with the results. In our line of work, it isn't easy to understand the scope of work and deliver, and Brainvire Infotech Inc has been able to do that for us. 

How did Brainvire Infotech Inc perform from a project management standpoint?

Some of the work has taken longer than expected, but that was on our end, not theirs. We’ve had a few bugs, but Brainvire Infotech Inc has been able to solve them. For the most part, they deliver on time and within budget. We use Microsoft Azure for project management and have scheduled weekly calls with our project managers. 

What did you find most impressive about them?

They are extremely transparent about issues and offer solutions. Brainvire Infotech Inc has also come up with suggestions that might be outside the initial scope to ensure a better experience. 

Brainvire Infotech Inc’s solutions are creative. We’ve worked with other companies that will continue to work within the initial scope of work even if it is wrong, but Brainvire Infotech Inc does not do that. They’re flexible and ensure that what they’re building aligns with your goals. They also don’t have tons of turnover, which we see in many companies. 

Are there any areas they could improve?

In one instance, it took a while to fix our source code, and on the fifth attempt, Brainvire Infotech Inc decided to start from scratch. We don’t know if that could have been avoided, but maybe if there was a technical advisor, it could have been. 

Do you have any advice for potential customers?

They’re an excellent company all around. The team is diligent and is more focused on ensuring the work is high-quality than being paid. Their team checks in with you from many levels, and their employees are very engaged. 

STAR RATINGS

Overall rating: 5

Quality: 5

Cost: 4.5

Schedule: 4.5

Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.
I’m the CEO and founder of a company that helps e-commerce sellers run a more profitable business. Our flagship product connects with QuickBooks with selling channels like Amazon and Shopify.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

Our flagship product required an upgrade on its UI since it was 6–7 years old. We needed support redesigning our product's UI and cleaning code for performance enhancements.  

SOLUTION

What was the scope of their involvement?

We had an initial call with Brainvire Infotech Inc to go over my business requirements. The team has created UI designs and mock-ups. Brainvire Infotech Inc has upgraded our existing software and developed an inventory planner from scratch, which is a new analytical tool. The team works with different technologies, including React.js, Microsoft Azure, .NET 7.0, QuickBooks, Shopify, and Amazon. Brainvire Infotech Inc continues to provide maintenance work.

What is the team composition?

We worked with around ten teammates from Brainvire Infotech Inc, including a lead backend developer, a project manager, a UI Designer, an account manager, and Nihar (Associate Software Engineer).

How did you come to work with Brainvire Infotech Inc?

I interviewed five different companies I found through a Google search. I chose Brainvire Infotech Inc because I had proficiency in the technologies they were using.

How much have you invested with them?
We’ve spent around $400,000 on this project.

What is the status of this engagement?

We started working with Brainvire Infotech Inc in May 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We used to have up to 200–300 monthly inquiries for support tickets before engaging with Brainvire Infotech Inc. Now we’re down to 20% of that or less, and our support volume has decreased by at least 75%. Our user churn rate has dropped from 3% to 2.4%, and fewer users are leaving the service. Brainvire Infotech Inc has delivered high-quality UI design work and eliminated several issues. I like our colorful design and am really happy with the product.

Our software performs faster and doesn't hang up anymore in certain areas. Brainvire Infotech Inc has cleaned our backend code and cleared thousands of outdated code lines. I used to spend 6-8 hours a day writing code, and now, I spend maybe a few hours a week. Now, I have time for other tasks like hiring and managing different teams, demonstrating the most significant impact of this project has been freeing up executive time for me as a CEO.   

I also like that Brainvire Infotech Inc works on two parallel projects. Prior to engaging with Brainvire Infotech Inc, I had a development team that was hard to manage and didn't deliver work on time. We had a lot of communication issues.

How did Brainvire Infotech Inc perform from a project management standpoint?
Brainvire Infotech Inc meets deadlines and stays on budget. I've provided a budget, and the team sticks to it. We have regular meetings twice a week via Microsoft Teams and communicate via emails and calls. We try to meet daily with someone from their team to clarify work and manage the project using Jira tickets. 

What did you find most impressive about them?

I'm impressed by Brainvire Infotech Inc's excellent communication. When the team worked on our UI, we had some downtime because of the updates. Brainvire Infotech Inc has been able to work in my timezone, and we got through 150 bugs within 2-3 weeks as a group. While the previous team I worked with took several months to do the same work. 

Are there any areas they could improve?
I've already discussed this with Brainvire Infotech Inc, but I'd like to gather customer feedback before building a new module. My company doesn't have a good feedback system, and I think we could've backlogged some projects if we had better customer feedback. My only suggestion is to ensure there is enough customer demand before we undertake a larger assignment and focus more on stabilizing the existing product. 

Do you have any advice for future clients of theirs?
I recommend having a clear understanding of what you want and talking to your customers to know what features they need. I also suggest having a list of tasks and a clear vision when engaging with Brainvire Infotech Inc so they can fill in the blanks. Managing tasks through Jira and having regular meetings with the team was helpful for us. You have to be patient since software development is difficult and just stay on course. 

BACKGROUND

Please describe your company and position.

 I am the eCommerce Manager of an agriculture company 

Describe what your company does in a single sentence

We propogate, grow, and ship own-root rose bushes to the United States and Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• Increased Efficiency with Internal Processes
• Enhance Customer Experience
• Increase Performance and Reliability

SOLUTION

How did you find Brainvire Infotech Inc?

Referral

Why did you select Brainvire Infotech Inc over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Brainvire Infotech Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Operating through a Shopify Plus-based platform, we sought to enhance the consistency of our website experience for customers while optimizing the management of preorders, special products, shipping settings, and ship date assignments. 

Brainvire's team developed a custom application with features such as Global Settings, holiday module, and products Module. This tailored solution not only streamlines the user experience but also improves operational efficiency for us in various aspects of their online nursery business.

Brainvire provided great support following the launch of our custom application and assured me that any minor concerns I had would be resolved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased efficiency of internal processes 
• Consistent app performance 
• Ease of use

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Arpit and the whole team were very sharp with communication and were excellent to work with. We had to make adjustments internally that shifted some of the due dates of the app, but they delivered everything they said they would and did an excellent job.

What was your primary form of communication with Brainvire Infotech Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Arpit and the team managed communication very well. Even though our time zones were opposite, Arpit was always very responsive to manage issuesand communicarted effectively.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

The only thing I could mention was the project exceeded our budget plan by quite a bit, but that was largely due to changes on our side. Overall, we are pleased with their work.