Brainvire Infotech Inc

BACKGROUND

Introduce your business and what you do there.
I’m the CEO and founder of a company that helps e-commerce sellers run a more profitable business. Our flagship product connects with QuickBooks with selling channels like Amazon and Shopify.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

Our flagship product required an upgrade on its UI since it was 6–7 years old. We needed support redesigning our product's UI and cleaning code for performance enhancements.  

SOLUTION

What was the scope of their involvement?

We had an initial call with Brainvire Infotech Inc to go over my business requirements. The team has created UI designs and mock-ups. Brainvire Infotech Inc has upgraded our existing software and developed an inventory planner from scratch, which is a new analytical tool. The team works with different technologies, including React.js, Microsoft Azure, .NET 7.0, QuickBooks, Shopify, and Amazon. Brainvire Infotech Inc continues to provide maintenance work.

What is the team composition?

We worked with around ten teammates from Brainvire Infotech Inc, including a lead backend developer, a project manager, a UI Designer, an account manager, and Nihar (Associate Software Engineer).

How did you come to work with Brainvire Infotech Inc?

I interviewed five different companies I found through a Google search. I chose Brainvire Infotech Inc because I had proficiency in the technologies they were using.

How much have you invested with them?
We’ve spent around $400,000 on this project.

What is the status of this engagement?

We started working with Brainvire Infotech Inc in May 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We used to have up to 200–300 monthly inquiries for support tickets before engaging with Brainvire Infotech Inc. Now we’re down to 20% of that or less, and our support volume has decreased by at least 75%. Our user churn rate has dropped from 3% to 2.4%, and fewer users are leaving the service. Brainvire Infotech Inc has delivered high-quality UI design work and eliminated several issues. I like our colorful design and am really happy with the product.

Our software performs faster and doesn't hang up anymore in certain areas. Brainvire Infotech Inc has cleaned our backend code and cleared thousands of outdated code lines. I used to spend 6-8 hours a day writing code, and now, I spend maybe a few hours a week. Now, I have time for other tasks like hiring and managing different teams, demonstrating the most significant impact of this project has been freeing up executive time for me as a CEO.   

I also like that Brainvire Infotech Inc works on two parallel projects. Prior to engaging with Brainvire Infotech Inc, I had a development team that was hard to manage and didn't deliver work on time. We had a lot of communication issues.

How did Brainvire Infotech Inc perform from a project management standpoint?
Brainvire Infotech Inc meets deadlines and stays on budget. I've provided a budget, and the team sticks to it. We have regular meetings twice a week via Microsoft Teams and communicate via emails and calls. We try to meet daily with someone from their team to clarify work and manage the project using Jira tickets. 

What did you find most impressive about them?

I'm impressed by Brainvire Infotech Inc's excellent communication. When the team worked on our UI, we had some downtime because of the updates. Brainvire Infotech Inc has been able to work in my timezone, and we got through 150 bugs within 2-3 weeks as a group. While the previous team I worked with took several months to do the same work. 

Are there any areas they could improve?
I've already discussed this with Brainvire Infotech Inc, but I'd like to gather customer feedback before building a new module. My company doesn't have a good feedback system, and I think we could've backlogged some projects if we had better customer feedback. My only suggestion is to ensure there is enough customer demand before we undertake a larger assignment and focus more on stabilizing the existing product. 

Do you have any advice for future clients of theirs?
I recommend having a clear understanding of what you want and talking to your customers to know what features they need. I also suggest having a list of tasks and a clear vision when engaging with Brainvire Infotech Inc so they can fill in the blanks. Managing tasks through Jira and having regular meetings with the team was helpful for us. You have to be patient since software development is difficult and just stay on course. 

BACKGROUND

Please describe your company and position.

 I am the eCommerce Manager of an agriculture company 

Describe what your company does in a single sentence

We propogate, grow, and ship own-root rose bushes to the United States and Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• Increased Efficiency with Internal Processes
• Enhance Customer Experience
• Increase Performance and Reliability

SOLUTION

How did you find Brainvire Infotech Inc?

Referral

Why did you select Brainvire Infotech Inc over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Brainvire Infotech Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Operating through a Shopify Plus-based platform, we sought to enhance the consistency of our website experience for customers while optimizing the management of preorders, special products, shipping settings, and ship date assignments. 

Brainvire's team developed a custom application with features such as Global Settings, holiday module, and products Module. This tailored solution not only streamlines the user experience but also improves operational efficiency for us in various aspects of their online nursery business.

Brainvire provided great support following the launch of our custom application and assured me that any minor concerns I had would be resolved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased efficiency of internal processes 
• Consistent app performance 
• Ease of use

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Arpit and the whole team were very sharp with communication and were excellent to work with. We had to make adjustments internally that shifted some of the due dates of the app, but they delivered everything they said they would and did an excellent job.

What was your primary form of communication with Brainvire Infotech Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Arpit and the team managed communication very well. Even though our time zones were opposite, Arpit was always very responsive to manage issuesand communicarted effectively.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

The only thing I could mention was the project exceeded our budget plan by quite a bit, but that was largely due to changes on our side. Overall, we are pleased with their work.

BACKGROUND

Introduce your business and what you do there.
I’m the general affairs department head at an IT company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?
We hired Brainvire Infotech for their custom software development services. 

SOLUTION

What was the scope of their involvement?
We initially provided Brainvire Infotech with documentation to help them understand our workflow. From there, they started the development process.
At present, we’re still working with them on the software’s maintenance. They’re using Python as the key technology. For features and functionality, the software is aimed at helping us with inventory, purchasing, and procurement.
What is the team composition?
I’ve interacted with more than 12 teammates from Brainvire Infotech.
How did you come to work with Brainvire Infotech Inc?
They were recommended to us.
How much have you invested with them?
We’ve invested around $30,000.
What is the status of this engagement?
We started working together in December 2022, and the software was launched in October 2023. However, we’re still working with Brainvire Infotech for maintenance. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We’ve experienced a lot of progress since launching the software. Instead of doing much manual work, we’re now benefitting from automation. It’s made our work easy, and many employees are more productive now. In figures, we’ve saved around two hours per day because of the software. Overall, Brainvire Infotech’s work has met our expectations.
How did Brainvire Infotech Inc perform from a project management standpoint?
Brainvire Infotech’s project management has been great. They meet our budget and deadlines. We’ve had some miscommunication, but their management has been highly responsive. We understand each other, and the engagement is good. For tools, we use Slack, Azure, and Google Meet.
What did you find most impressive about them?
Their communication is impressive. Moreover, they’re highly professional and have a great ability to understand our needs.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Give them more tasks, and they’ll do their best. 

BACKGROUND

Introduce your business and what you do there.

I’m the digital initiatives manager of Pidilite Industries, an adhesive manufacturing company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Brainvire Infotech Inc?

We needed help with mobile app and web portal development for our company.

SOLUTION

What was the scope of their involvement?

We outsource all of our mobile app and web development work to Brainvire Infotech Inc. The team uses React Native and ReactJS as their main tools to build every product and its properties, along with web optimization for any browser. The project is an ongoing process where Brainvire Infotech Inc helps us develop our platforms on a project basis for our customers and us.

In addition, Brainvire Infotech Inc’s team helps us with the Google Play Store and iOS App Store deployment. Moreover, they provide additional maintenance and even marketing services.

What was the team composition? 

We work with an account manager, a project manager, a QA tester, and a team of developers from Brainvire Infotech Inc’s staff. The management team is always the same, but the developers change occasionally depending on the projects.

How did you come to work with Brainvire Infotech Inc?

One of our department heads used to work with Brainvire Infotech Inc for other projects and referred them to us.

How much have you invested with them?

We normally invest ₹1 million (approximately $12,000 USD) with them every month, but it depends on the projects we currently have.

What is the status of this engagement?

We started working together in January 2019, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I give Brainvire Infotech Inc a nine out of 10 in terms of success rate.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire Infotech Inc's project management is great in terms of communication and meeting deadlines. Regarding tools, we use email, Slack, and Microsoft Teams.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

The account and project managers that Brainvire Infotech Inc has assigned to me are my main points of contact. Both are good at iterating resources throughout projects to give each task the necessary attention.

What did you find most impressive about them?

Brainvire Infotech Inc's flexibility to solve issues throughout different business situations is impressive.

Are there any areas they could improve?

They could improve their communication in terms of technical language.

BACKGROUND

Introduce your business and what you do there.

I’m the digital director of CaseMogul, a phone accessories and repair company based in Canada with four locations and an online store. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to accomplish website design changes and had some targets and milestones to hit. Our website had a low conversion rate, so we hired another team to redesign our website and Brainvire Infotech Inc for web development. 

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc changed our website’s theme and executed the design the third-party company created using Shopify Liquid and Java. The Brainvire Infotech Inc team used GitHub as a repository. They customized our standard website template to how we wanted it, including the homepage, 20–30 collection pages, and our product details page. 

As for the process, we first had a kickoff meeting for discovery purposes; we discussed the milestones and targets. Then, Brainvire Infotech Inc developed the website. After the initial delivery, we found issues with the initial design regarding development constraints. We collaborated to find solutions for those issues, and Brainvire Infotech Inc applied the changes. 

The website included our phone case collection with a filtering system. We originally had a very rudimentary system that wasn’t intuitive. Brainvire Infotech Inc was tasked with laying it out correctly to make it easier to navigate, enabling filtering by phone models and colors. 

What is the team composition?

We worked with an analyst, a main developer, another developer, and a customer support representative from Brainvire Infotech Inc. 

How did you come to work with Brainvire Infotech Inc?

I found them through a previous company I worked for. Our ERP provider recommended Brainvire Infotech Inc to customize the system. That project didn’t work out because the company I was working for didn’t select them, but I always had Brainvire Infotech Inc on the back of my mind because of their professionalism and astuteness. 

When this opportunity came about, I reached out to my previous contact from Brainvire Infotech Inc, whom I had kept as a reference, and they directed me toward another point of contact. We had a meeting to let them know our requirements, and Brainvire Infotech Inc came back with a quote and agreement that indicated who would be responsible for what. They offered good value and displayed professionalism again, so we selected them for this project. 

How much have you invested with them?

We spent around $2,400. After we signed the agreement, we paid a 50% deposit.

What is the status of this engagement?

We worked together from August–October 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We had a 3% increase in our conversion rate. Moreover, our customers found it easier to navigate our website. Although our uptick in traffic was due to an advertising campaign, once users were on the website, their time on the page increased, and they added more items to their carts. Overall, Brainvire Infotech Inc did a very good job with their deliverables and completed everything we requested. 

When we started this project, we wanted to increase sales on our website by increasing conversion and reducing the friction points for our online customers with better UX, interfaces, and images; Brainvire Infotech Inc achieved those goals. The whole team did a really good job — everyone fired on all cylinders and was very helpful. 

How did Brainvire Infotech Inco perform from a project management standpoint?

Brainvire Infotech Inc met our milestones on time and within our requested budget. Moreover, our discovery phase went really smoothly. Their agreement form clearly laid out what they would be responsible for and what we had to do on our side. Often, we find companies that aren’t professional, saying they’ll do something verbally without putting it in writing, while Brainvire Infotech Inc documented everything. 

Midway through the project, we had to have a timeline extension because we needed to alter the scope due to unforeseen issues on our side. We pivoted and agreed on another deadline, which Brainvire Infotech Inc met. The team communicated well on any issues and let us know their progress throughout the process. They used GitHub to track their progress.

What did you find most impressive about them?

Brainvire Infotech Inc's biggest strength was their ability to deliver on our needs. We had many different requests, and the team met all of them with a positive, can-do attitude. Their collaborative approach was also a highlight. Overall, this was one of my best experiences with a service provider. 

Are there any areas they could improve?

I can’t think of anything they needed to improve. 

Do you have any advice for potential customers?

Give Brainvire Infotech Inc well laid-out requests, a list of deliverables, and a clear timeline. Think of everything that should be executed to fulfill your needs, including, at minimum, your expectations and timelines. 

BACKGROUND

Please describe your company and position.

I am the Project Director of a consulting company

Describe what your company does in a single sentence.

We take online project management to the next level

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• Develop apps for iOS by using Swift.
• Complete tasks by using innovative technology
• Launch new services.

SOLUTION

How did you find Brainvire Infotech Inc?

• Online Search
• Clutch Site

Why did you select Brainvire Infotech Inc over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Brainvire Infotech Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled the following while working for us: 

• Created new products and explored new markets to enhance our performance 
• Integrated new technologies 
• Improved the performance of our current portfolio 
• Provided dedicated resources for our projects based on our needs 
• Implemented new designs and flows 
• Supplied a strong quality assurance procedure

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All the deliverables were on time based on the estimations and project plan. Other information regarding the project is confidential.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

By using Azure, Brainvire Infotech Inc. managed the app development seamlessly and were able to establish consistent communication with us. They were also very flexible using our communication tools while providing new tools at the same time.

What was your primary form of communication with Brainvire Infotech Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by the speed of their adjustment and scalability. They seamlessly adapted to each project under any circumstance.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

Nothing major to improve on, great job!

BACKGROUND

Please describe your company and position.

I am the Vice President of an ecommerce company

Describe what your company does in a single sentence.

We are a multi-channel ecommerce business selling computer accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• Improve stability and performance of our Magento website
• Improve Google PPC marketing ROI

SOLUTION

How did you find Brainvire Infotech Inc?

Referral

Why did you select Brainvire Infotech Inc over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Brainvire Infotech Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The web development side is responsible for updating and maintaining the overall health and performance our our Magento site. This includes but is not limited to:

• Updating the Magento code based and applying security patches.
• Integrating and updating third party extensions.
• Frontend UX improvements.
• Backend development.
• Creating and maintaining custom modules.
• Fix bugs and errors as they are found.

Our work with Brainvire is ongoing and the list of deliverables is long. Below is a list of some of the larger deliverables:

• Magento base code update from 2.4.3 to 2.4.6.
• Server migration from Magemojo to MGT-Commerce.
• Improving Algolia search functionality with third party extensions and our custom theme.
• Mobile menu and filter/sort UX refresh
• The marketing side is responsible for maintaining all aspects our google performance max campaigns excluding the budget which is set internally.

Deliverables include but are not limited to:

• Ground up campaign restructuring
• Create audience groups
• Added event tracking
• Ongoing and regular analysis and reporting of Google Analytics, audience signals, search terms, etc.
• Optimization of products displayed in feed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For web development; We saw significant stability improvements after server migration while reducing hardware requirements and overall hosting costs. When pushing the 2.4.6 magento update from 2.4.3 to live we saw a near seamless transition which is a significant improvement from our last 2 developers prior to Brainvire. Everything was performing as expected with only 1 or 2 minor fixes needed.

For the most part every task we have assigned Brainvire's magento development team with has been completed as expected, on time, and within budget with little to no rework. For PPC; ROI on ad spend improved significantly from the campaign restructuring within weeks. Conversion increased by 100% while reducing conversion cost by 30%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Both project managers for web development and PPC are extremely responsive and willing to fulfill any special requests we ask of them. For the most part all projects are finished on time unless unforeseen circumstances complicate the task.

What was your primary form of communication with Brainvire Infotech Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The CEO is very friendly and strives to build solid relationships with his clients. We are not a large client but he still takes the time to meet in person when he is in town. Their partnership-building philosophy flows down to the entire team, which makes us feel like we matter.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

The only area we feel Brainvire needs some improvement on is in SEO. We have spent years doing our own SEO and often find we are capable of producing better content than they are. That said, we operate in a very niche industry and are experts in our field. It would take someone on Brainvire's team to really take the time to learn about the products we sell before their content would be as good as our is internally.

BACKGROUND

Please describe your company and position.

I am the CIO of Axis Interactive

Describe what your company does in a single sentence.

We build Mobile Software Platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• Make Sound Strategic Decisions in the Mobile Space
• Provide Mobile Development Resources to Deliver our Mobile Platform.
• Partner with us to get a new Mobile Platform to Market

SOLUTION

How did you find Brainvire Infotech Inc?

Referral

Why did you select Brainvire Infotech Inc over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Brainvire Infotech Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a development company to partner with us to get a concept from green field to market in a short period of time to leverage a gap in the marketplace. Brainvire assisted with the overall Mobile Strategy, the Mobile Architecture, and the Delivery of the Mobile Platform. The platform consisted of an IOS and Android Mobile App, Web Admin Portal, and a full stack AWS Cloud backend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The delivery of the mobile platform on time, with quality, and on budget. They were very accommodating and easy to work with throughout the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive to any issues or concerns we had. They moved quickly to address and correct any concerns. They were an active part of our team and essentially an extension of our company.

What was your primary form of communication with Brainvire Infotech Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I've worked with a large number of off-shore companies in the past 27 years. Brainvire is the best off-shore company I have ever worked with in the past. They really do have their act together, and they perform better than many of the on-shore teams I have partnered with as well.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

The biggest challenge with BV or any off-shore company to the US is the time difference and how we deal with it. Our only challenges were related to the 9.5 hour difference in time and getting support later in the day US time. This was not a major problem, and if we felt it was I believe BV would do their best to accommodate our needs by shifting work schedules.

BACKGROUND

Introduce your business and what you do there.

I am the founder and director of Mysoundx, a hearing aid manufacturer. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We hired Brainvire Infotech Inc for mobile app development. 

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc is developing two separate apps for iOS and Android. They’ve created a login and registration page and introduction screens that include animations. The app can control the volume of the hearing aids, turn on noise cancellation, and a user can choose between different listening environments. Brainvire Infotech Inc has also created a navigation bar on the home page to go to other parts of the application. 

They’ve created a content page with information about hearing loss, including blogs and videos. The app is integrated with SHOEBOX, a third-party solution for taking a hearing test. Users can connect with audiologists via WhatsApp based on the hearing test results. 

What is the team composition?

We work with 3–4 people, including a project manager, technical head, and engineers. We also speak with Maharshi (VP) occasionally. 

How did you come to work with Brainvire Infotech Inc?

I’ve known about Brainvire Infotech Inc for a while and have had positive experiences working with them before. Based on those experiences, we decided to bring them in for this project. 

How much have you invested with them?

We’ve spent around $40,000. 

What is the status of this engagement?

We started working together in October 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve received positive feedback about the UX/UI design and have been happy with their work. 

How did Brainvire Infotech Inc perform from a project management standpoint?

They deliver on time and effectively scope out projects. We typically communicate via WhatsApp and email; their team is highly responsive to anything we need. 

What did you find most impressive about them?

The team is detail-oriented and organized in their approach. They are professional and communicative. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

If you’re thinking about using their services, you should. You won’t be able to find a better development company than Brainvire Infotech Inc. 

BACKGROUND

Please describe your company and position.

I am the Product and Project Head of Werkt LLC

Describe what your company does in a single sentence.

A small, boutique design studio dedicated to providing online solutions for the leading provider of online K-12 education in the U.S.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brainvire Infotech Inc to accomplish?

• Make targeted enhancements to UX/UI of company website
• Increase rate of site visits to conversions (school enrollments)
• Implement enhancements using AEM (affordable AEM expertise is hard to find)

SOLUTION

How did you find Brainvire Infotech Inc?

• Online Search
• Clutch Site

Why did you select Brainvire Infotech Inc over others?

• High ratings
• Good value for cost
• Excellent company presentation during vendor evaluation

How many teammates from Brainvire Infotech Inc were assigned to this project?

10-20

Describe the scope of work in detail. Please include a summary of key deliverables.

Make targeted enhancements to a 600-page AEM marketing website, including new header, new meganav menu, 16 designed pages, a handful of new pages, and clone of the predecessor website with the new header/menu added and launched under a new url. Work on an aggressive timeline to be ready in the spring, in advance of the company's summer enrollment season.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Demonstrated increase in key website metrics (tracked by A/B testing):

• page visits per session
• leads per visitor
• school applications per lead
• enrollments per lead.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Initial launch deadline was missed, after which Brainvire increased their team size with strong additional talent & worked weekends for a month to meet the follow-on deadline.

What was your primary form of communication with Brainvire Infotech Inc?

Virtual Meeting

What did you find most impressive or unique about this company?

Brainvire's hard work and dedication to do whatever it takes to achieve our client's success was easily their most impressive trait. They gave us a very strong engineering lead who worked tirelessly and selflessly to meet our goals, and the long hours and persistence of their engineers and QA got us over the hump.

Brainvire's client-facing executives, including CEO Chinta, were always accessible and made a special effort to meet us face-to-face on multiple occasions over the duration of the project.

Are there any areas for improvement or something Brainvire Infotech Inc could have done differently?

I would encourage Brainvire - especially their project management, as an eager-to-please Indian contractor serving large, embattled, fast-moving U.S. clients - to be more proactive in making recommendations, asking questions, providing guidance, and brainstorming solutions. Over the course of our project, our Brainvire team exhibited these valuable behaviors more and more.