What was the scope of their involvement?
mobitouch developed iOS and Android apps based on our web application. We built the web application in-house. After we set up initial specifications for the app’s functionalities, an in-house UX [user experience] designer created mock-ups of the app’s crucial screens. We set low and high prices for specific functionalities on each platform and had an agreement with mobitouch based on those figures.
After everything was settled, mobitouch started the development process based on our designs and existing code. mobitouch also gave suggestions for user flows. I believe that the iOS version was started first. Many of the mobile features require communication with our backend system.
They also helped with the publishing processes and the technical issues around them. mobitouch offered me marketing support after the launch, but I chose to do this myself. I think that I would’ve had more success had they helped me with this process.
I acted as project manager. We also involved our internal development team and UX designer. I worked with 3 people from their side during the sales process. For development, we had 1 account manager as a contact point, as well as 1–2 iOS developers and 1 Android resource. Since mobitouch was a growing company, I asked them how many developers they had on board when we started working together. In 2016, they had a 15-person team, but I don’t know how many are on board currently.
How did you come to work with mobitouch?
We performed market research and talked to 4–5 mobile development companies. We gathered client references for the 3 that answered our proposal. I met mobitouch’s team at a conference 6–7 months before I started the mobile development project, and I gave them a brief.
I based my decision on several parameters, including price and the impressions given by previous customers. While mobitouch wasn’t the cheapest company, they had the best price-to-quality ratio. One of the other companies I looked at was cheaper, but I had trouble finding good referrals. Another vendor was charging higher prices compared to mobitouch.
The communication during the proposal stage was very good, spanning several phone calls. Ultimately, we chose mobitouch.
How much have you invested with mobitouch?
The cost of their work was around 13,000 zloty per application, which is around $7,000–$8,000.
What is the status of this engagement?
We started working with mobitouch in December 2015. After the initial consultation process, development started in January 2016. The project duration was 7–8 weeks for iOS, and 6–7 weeks for the initial API phase of the Android application. The whole process took 3 months, from starting the development to the publication on the app stores on April 1, 2016.