Empat

Introduce your business and what you do there.

I am a partner at Plfa, a financing and lending association. The company was registered last year, and we have around 20 members right now. We are a fintech association that focuses on making a network between different financing platforms in the Philippines. We’re also actually the pioneer in implementing some regulations and guidelines for this kind of platform.

What challenge were you trying to address with Empat?

We hired them to create a website for us. Our goal is to expand and promote our platform in the Philippines.

What was the scope of their involvement?

We’ve engaged with Empat to create our website. They’ve been taking care of everything; whenever we need something like a banner or a promotional idea, they’re able to help us right away.

What is the team composition?

We’ve been in touch with at least four people from their side.

How did you come to work with Empat?

We originally found them through LinkedIn. My partner, who is a Ukrainian national, also knew the CEO and had a great experience working with them before; he really trusted them. Hence, he referred Empat to our board, and we decided to go with them. 

How much have you invested in them?

We have spent about $15,000 USD.

What is the status of this engagement?

We started working with them on this project in August 2021, and our collaboration is still ongoing as we try to create another platform with their help.

What evidence can you share that demonstrates the impact of the engagement?

So far, they have been able to meet our expectations with the website. Apart from seeing an improvement in site traffic, we’ve also been able to connect with new people in the market. 

How did Empat perform from a project management standpoint?

We mostly use email, WhatsApp, Telegram, and phone calls for communication.

What did you find most impressive about them?

We like the fact that they really work fast — whenever we want them to add, revise, or improve something, they’re able to take care of it within a few hours, which is really impressive. It’s also easy to communicate with them, and they are really young and focused, and very creative in terms of doing web design.

Are there any areas they could improve?

Overall, we are okay with everything; they’re professionals, and they’ve been able to meet and exceed our expectations.

Do you have any advice for potential customers?

If you’re looking for a professional web development company, I think Empat is one of the most competitive and best options out there. 

Introduce your business and what you do there.

I’m the CEO of Alpha Strategies, an international consulting company. 

What challenge were you trying to address with Empat?

We hired Empat to develop a website that represented our company. We were a huge firm but didn’t have a successful website to market our services and attract customers. 

What was the scope of their involvement?

Empat designed and developed our website from scratch. They did back- and frontend development and integrated business analytics software. Empat’s team also did some copywriting for the site. 

Now that the website is done, we’ve been working on smaller development projects with Empat. 

What is the team composition?

We’ve primarily had contact with Empat’s project manager. 

How did you come to work with Empat?

Empat was referred to me by a good friend of mine. 

How much have you invested with them?

We’ve invested around $70,000 with Empat. 

What is the status of this engagement?

Our engagement with Empat began in June 2020, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Empat executes projects very well — the website development project went very smoothly. Empat is able to handle entire projects themselves, allowing me to focus on my business. 

How did Empat perform from a project management standpoint?

Empat sticks to schedules and our budgets. We usually communicate with their team through email, WhatsApp, and Zoom meetings. 

What did you find most impressive about them?

I’m really impressed with Empat’s quality of work — I appreciated that they worked independently and I didn’t have to check every detail of their work. 

Are there any areas they could improve?

I have nothing for Empat to improve. 

Do you have any advice for potential customers?

I’d advise customers to be clear about their project requirements so Empat can execute the project correctly. 

Introduce your business and what you do there.

I’m the founder and an orthopedist at Just Smile, a dental care company.

What challenge were you trying to address with Empat?

We needed to partner with someone who could create our company website.

What was the scope of their involvement?

Empat built our website from scratch. They shaped the content to show our basic information as well as the services of our clinic. The team also included content that could educate our clients about various dental procedures.

What is the team composition?

There was a team of five people, which included a manager, a UI/UX designer, a tester, and back- and frontend developers. 

How did you come to work with Empat?

I found them when I was searching for local companies through Google. We chose them because their manager arranged a meeting to answer all of our questions. We got to know their approach well that way.

How much have you invested with them?

The cost of the project was $15,000.

What is the status of this engagement?

We worked together for the whole of March 2022. It was a month-long engagement.

What evidence can you share that demonstrates the impact of the engagement?

We went from having no online presence to now having various people reading our web content. Empat did a great job, and it was the best partnership I’ve ever had with a provider.

How did Empat perform from a project management standpoint?

They were able to build the website in one month at an affordable cost. The team worked in two-week sprints and used Slack, Jira, and GitHub.

What did you find most impressive about them?

Empat provided quick, quality work. I don’t think anyone else could’ve built my site in one month. Other companies would’ve charged a lot more for this type of work. 

Are there any areas they could improve?

No, they delivered everything I wanted.

Do you have any advice for potential customers?

Communication is key if you engage with them. What made our project so successful is that I could contact them anytime I had a new idea or needed changes to be made.

Introduce your business and what you do there.

I’m a project manager for Dominor, a web development company. I work on different projects involving different companies and also help with marketing efforts.

What challenge were you trying to address with Empat?

We work in the B2B field and want to look more like a professional company, so we’ve asked them to create and design our website highlighting information about our company as well as the services we offer.

What was the scope of their involvement?

We met up with Empat to discuss our ideas on how we wanted our website to look like. After agreeing on the design, their team proceeded with the development of our site from scratch. They also continue to help us in adding information to our site and provide sales consultations.

What is the team composition?

We’re mainly in touch with their project manager, but we also work with several people from their team, including back- and frontend developers, sales specialists, a QA manager, and a designer.

How did you come to work with Empat?

We were searching for developers within our general area, and they were one of the 10 companies that met our internal criteria. After our first consultation with them, it became clear to us that they operate at a high level professionally and communicate very well.

How much have you invested with them?

I think we’ve spent between $15,000–$20,000.

What is the status of this engagement?

We started working with them in January 2019, and our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’ve delivered a website that we’re very satisfied with — it’s both user- and mobile-friendly. As a result, we’ve seen an increase in visitors and new clients.

How did Empat perform from a project management standpoint?

They follow an agile approach for development, and we have weekly meetings and calls with their team. In fact, we can always call their manager and ask all the questions we have. We communicate using various platforms, including Slack, Google Meet, email, and phone calls. They also use Jira to manage tasks.

What did you find most impressive about them?

Their attention to detail is really impressive. They’ve also been very easy to work with, and we can’t imagine working with a different partner for this project.

Are there any areas they could improve on?

I can’t think of anything; we’ve had no problems and are very happy with our collaboration.

Do you have any advice for potential customers?

Make sure to listen to their advice — they have a lot of experience and can help you reach your goal.

Introduce your business and what you do there.

I'm a project manager at the Austrian Cultural Forum in Kyiv, a part of the Austrian embassy in Kyiv. We're working on cooperation between Ukraine and Austria in culture, science, and education.

What challenge were you trying to address with Empat?

We needed help with web design and development.

What was the scope of their involvement?

Empat designed and created a website where we can present our activities in Ukraine. It was important that the website showed our identity and goals and reflected what we do in Ukraine. We also wanted to have all of our events presented there and the possibility for students or cultural activists to find scholarship information. We needed a few pages where our potential clients could find the information they are looking for.

We told them our ideas; they worked on that, and then we gave them some feedback and made the necessary changes.

What is the team composition?

There were five people in total. Most of the time, we were in contact with the project manager, who was our main point of contact, and any time we had a request, we'd turn to her, and she took care of it. We also worked with a designer on this project.

How did you come to work with Empat?

We found them on LinkedIn. We spoke to them and liked them because they showed us the previous websites they worked on, and my colleague contacted their previous clients, which gave positive feedback. In addition, the cost and the results they produced looked good to us.

How much have you invested in them?

We have spent approximately $30,000 with them so far.

What is the status of this engagement?

We worked with them from June–November 2021, but we can get in touch with them if we want to make any changes or add additional features.

What evidence can you share that demonstrates the impact of the engagement?

We were happy with their work; the website has helped us present ourselves. We're a government organization, so we don’t sell anything. We have events, and we have seen that more people have been able to find out about our events. We have gained visibility thanks to the website. Many people have told us that they found out about our events because of the website.

We liked working with them. It was easy to explain what we wanted and what we liked. They always responded promptly, so there was no wasted time. We could also always be in touch with them. We enjoyed the design, and they understood our idea. With design work, there are a lot of details involved, and they were friendly and open to changes if needed.

In addition, many people have said that when they look at our website, they can see our ideas coming through. We wanted the website to be colorful and interesting for people to look at, and we are satisfied with the work they did with that. 

Overall, the website looks beautiful, and at the same time, it is very practical.

How did Empat perform from a project management standpoint?

They followed all the deadlines; we could launch our website when we wanted to, and they always did everything on time. Also, we all speak different languages, and there were no problems; it was easy to understand each other.

What did you find most impressive about them?

I liked how they created the design, and the communication was good, too; it was easy-going and fun to talk to them.

Are there any areas they could improve?

I don’t think there’s anything they can improve on; we were perfectly satisfied with their work, and I can’t find anything they could have done differently.

Do you have any advice for potential customers?

I’d recommend working with them — it’s an easy process. Other than that, there isn’t anything specific to recommend, although it is useful to express your general idea. We talked to them about what we believe, and it helped them develop a website that showcases our values.

Please describe your company and your position there.

My name is Natalia Ponomareva, I am an expert in the treatment of children from 0 to 18 years old with more than 12 years of experience. I am also founder of the Caries Monster Fighters project for children's doctors, parents and children. Author of the book for children "Hunters of carious monsters." which gave me the idea to create an app for children.

For what projects/services did your company hire Empat, and what were your goals?

To make it easier to work with children and in order to increase and more patient involvement, I developed the idea of gamification of the process of visiting the dentist. To implement my idea, I turned to Empat for help. They developed an iOS & Android app, also CRM system for project management. They also took a part of concept development. Caries Monster Fighters - an innovative interactive way to motivate and adapt children to dental care with elements of augmented reality. After the visit, the doctor gives the card with the monster to the child. The set contains 100 cards. Then the parents / children download the application and scan the card with the QR code and, after that, the monster LIVES and appears where the child wants to play with it.

How did you select this vendor and what were the deciding factors?

A positive recommendation from my colleagues helped me make a choice in favor of this company. They also worked for the DentalTech startup and it was a big benefit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had almost two months of the discovery stage to find the concept and do interviews. Then do a design, wireframes, and prototypes like a real app. And the most interesting thing we tested it with kids. I was impressed!!! Then we did new designs and do the cycle again. And only after that do we start the development process. I also love Empat's 3D artists, Diego makes my monsters alive and so sweet. Special thanks! We used native app development technology, iOS(Swift) and Android(Kotlin). Also placed everything in AWS.

How many resources from the vendor's team worked with you, and what were their positions?

I communicated with the project manager Valeria and the product manager Vyacheslav at the Discovery Stage and Product Development stages. A rather large team, which consisted of 12 people, including managers, worked on the project.The team is young and ambitious, so sometimes we'd been moving too fast, but when I asked for some more detailed workflow for my better understanding this problem was gone, and I could focus on other aspects of my business, such as cust journey improvement.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the application, we managed to increase the number of repeat visits, as the children wanted to return to our clinic and get a new monster in the application. I was also pleasantly surprised by the engagement of users: more than 5000 cards with monsters were scanned in 2 months and in general, we managed to get a rating in the market of 4.9.

Describe their project management style, including communication tools and timeliness.

We had sprint planning biweekly and communicate through Telegram and email. For design approving and improving we used Sketch and Zeplin. In general, the processes were clearly lined up, which led to compliance with all the agreed deadlines and the release of the project on time.

What did you find most impressive or unique about this company?

Previously, I had never been involved in the application development process, so it was important for me that the team was always ready to answer my questions and took into account my ideas and comments. The team instilled reliability and willingness to perform their task in the best possible way. They also helps me as startup advisory.

Are there any areas for improvement or something they could have done differently?

I am fully satisfied with the cooperation and have already recommended Empat to my friends and partners.

Introduce your business and what you do there.

I'm a product owner and director of marketing at M5 Magic School, a YouTube channel that performs magic tricks to over 11 million subscribers.  

What challenge were you trying to address with Empat?

We wanted to develop a mobile application to showcase our magic tricks to children. 

What was the scope of their involvement?

Empat is doing back- and frontend development on our cross-platform mobile application. Their team has designed the app from scratch, including the entire UX/UI. Empat has also helped us determine how to sell our courses on the app. 

What is the team composition?

We work with a UX/UI designer, project manager, iOS and Android developers, and a QA specialist. 

How did you come to work with Empat?

I was looking for agencies that worked in iOS and Android, and after conducting some research on Google, I found Empat. They shared their portfolio with me and their ideas on how to approach the project. I liked their development approach and that they were customer- and business-oriented.  

How much have you invested with them?

We've invested around $80,000 with Empat. 

What is the status of this engagement?

Our engagement with Empat began in April 2021, and it's ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Empat is more than a development provider; they're our business partner. They've been able to deliver everything we need, even when we make last-minute changes. Not only that, but they'll deliver alternative solutions with different costs and timelines. We collaborate on every decision; Empat provides excellent insight into our business. 

How did Empat perform from a project management standpoint?

Empat works in a scrum in two-week sprints. We usually meet weekly to discuss the project, but I can message the project manager any time of the day. 

What did you find most impressive about them?

 This is the best customer experience I've had with a development agency — Empat is a true business partner.

Are there any areas they could improve?

I have nothing for Empat to improve. 

Do you have any advice for potential customers?

I'd advise customers to hire Empat. 

Introduce your business and what you do there.

I’m a member of the board at the Ukrainian Notice Center, a non-governmental organization of people united around one single goal. We’re providing society with up-to-date and verified information about the Ukrainian military and the ongoing presence of Russian in Ukraine.

What challenge were you trying to address with Empat?

We needed website development and support.

What was the scope of their involvement?

They created our website from scratch, and it is now up and running. We post news and deliver information about what’s going on now in Ukraine. We’re capable of publishing ourselves, so they’re only responsible for addressing any technical issues and providing support to make sure the website runs properly.

What is the team composition?

We worked with six people from their team: a manager, a backend developer, two frontend developers, a designer, and a QA engineer.

How did you come to work with Empat?

We were looking for a company that could set up our news portal. My colleagues, who previously worked with Empat, offered to contact them, and that’s how our collaboration started.

How much have you invested with them?

We spent no more than 10,000 USD.

What is the status of this engagement?

We worked together from May 2018–February 2022.

What evidence can you share that demonstrates the impact of the engagement? 

I'm very pleased with the consistency of their work. They were very interested in this project and very responsive during our collaboration. Overall, we were very satisfied with this collaboration and would recommend working with Empat.

How did Empat perform from a project management standpoint?

We communicated with their two managers who responded to all our tasks and questions as soon as possible. There was another team lead who discussed all staff tasks and strategy development with us and brought several ideas into the development stage. They were available at all times, even during weekends, which was something we greatly appreciated.

For communication, we used to meet once a week via Telegram and exchanged messages through email.

What did you find most impressive about them?

They always delivered quality work, and we never had to follow up on their outputs — everything got done and any technical issues that arose were fixed almost immediately. It felt good to pay money and know that everything was moving forward all the time. In a nutshell, their team was very responsible, reliable, and qualified.

Are there any areas they could improve?

I can’t think of anything that they need to improve on; they did a very good job.

Do you have any advice for potential customers?

Start working with them because they’re amazing.

Introduce your business and what you do there.

I'm the head of communication at Plast's central office, a Ukrainian national scouting organization. We promote comprehensive and patriotic education and self-education. 

What challenge were you trying to address with Empat?

We needed a website to highlight our organization's information, including our activities and positions, how to join the organization, and to improve our appeal to a younger audience. We needed a website to help us attract potential members. 

What was the scope of their involvement?

Empat designed and developed our website using WordPress on the backend and JavaScript for frontend development. Their team used an older version of our site as an example to inform the website design processes. 

What is the team composition?

We worked with five specialists, including two frontend developers, a project manager, and a designer. 

How did you come to work with Empat?

Empat's manager used to be a part of our community, so it was easy to start a relationship with them. 

How much have you invested with them?

We invested $35,000 with Empat. 

What is the status of this engagement?

Our engagement with Plast was from May–July 2021. 

What evidence can you share that demonstrates the impact of the engagement? 

The website Empat developed is easy to navigate and is well designed. We're attracting more site traffic, which has brought in more volunteer applications. This year, we've had more than 1,200 volunteer applications. We can now collect donations to help us continue our work. Empat has a high-quality team — they are quick and cost-effective.

How did Empat perform from a project management standpoint?

Empat had good communication via Telegram and coordinated the project well. They answered our questions quickly, and we never had to wait until our next meeting to get an answer about something. Empat provided us with monthly and weekly feedback and project progress. I was impressed with Empat's flexibility and responsibility as a team; they quickly rectified our issues, giving us a sense of security.

What did you find most impressive about them?

Empat's team provided us with a lot of great ideas on how to design and structure our website. ​​We also got a lot of feedback from Empat on what information to include on the site to optimize traffic. 

Are there any areas they could improve?

I was satisfied with Empat's services, so I have nothing for them to improve. 

Do you have any advice for potential customers?

I'd advise customers to hire Empat!

Introduce your business and what you do there.

I’m the founder and CEO of Powerfull, a smart mobile charging company.

What challenge were you trying to address with Empat?

We needed someone to develop a mobile app for our business.

What was the scope of their involvement?

Empat helped us build and develop a mobile app from scratch. We started by discussing the idea for the product and building the flow of the user journey.

We then proceeded to conceptualize, design, and build the backend of the iOS and Android app, as well as test it for its performance.

We used Swift for the iOS platform, utilized PHP for the backend, and AWS for hosting. Apart from those, we also integrated Twilio, WhatsApp, and Stripe for the payment solution. 

Moreover, Empat helped set up our Instagram account, and they’re currently providing us with ongoing marketing services such as content development and campaign strategy.

What is the team composition?

We’re mainly in communication with the project manager and their support team through Slack.

How did you come to work with Empat?

We met them at a big exhibition and conference in Dubai. We wanted to test their capabilities so we worked together on a small project and after identifying their flexibility to adjust to our needs, we decided to hire them.

How much have you invested with them?

So far, we’ve invested somewhere between $55,000–$60,000.

What is the status of this engagement?

Our partnership started in August 2019, but we continue to work together for new releases and maintenance support.

What evidence can you share that demonstrates the impact of the engagement?

We’ve gained about 1,200 users since launching our app a few months ago. I’ve had people approach me to give positive feedback, saying how user-friendly and efficient the app is whenever I attend exhibitions and public events.

How did Empat perform from a project management standpoint?

Empat is always available to fix issues with urgency whenever they arise.

We mainly use Figma for the design, GitHub for the source code, and Slack to communicate.

What did you find most impressive about them?

We’re impressed with the quality of their work, consistent communication, and commitment to success.

Are there any areas they could improve?

They could dedicate more members to our project in order to increase the efficiency of the process.