Empat

Introduce your business and what you do there.

I’m an architect and I have my own studio in Ukraine. As a side project, I’m developing an app for nonverbal communication, which allows users to share their mood and biometrical information.

What challenge were you trying to address with Empat?

They’re part of a team I’ve put together to design and develop my app.

What was the scope of their involvement?

Empat is developing the front- and backend of my app, and designing its UI/UX. We developed it in parallel for iOS and Android.

I have an internal designer in charge of the color scheme, fonts, screen wireframes, and other elements, but Empat has created most of the app.

First, they created a backlog based on my ideas, and they consulted me on what I should and shouldn’t do. Then, their UI/UX designer made a mockup of the app. Next, I approved it, and they proceeded to the development.

Empat has also conducted interviews with around 25 users, and we’ve gotten feedback from 50 in total. We’ve tested the app in Ukraine and the US, and we have 3,500 users at the moment. We’re hoping to scale it to 20,000 by the end of 2021.

What is the team composition?

I’m in contact with Nazar (Founder) and one other person. Nazar has helped me find financial and legal specialists, and he helps with the team communication. The main part of the project is handled by their tech lead.

How did you come to work with Empat?

I had no app development experience, so I was looking for a team that could handle it from beginning to end. They were recommended to me by a friend who develops applications. I looked at three teams and Empat was the best of them. They weren’t the cheapest option, but they consulted me on how to build the app, whereas the other providers wanted to be told exactly what to do.

How much have you invested with them?

We spent about $100,000.

What is the status of this engagement?

I started working with Empat in December 2019, and it’s ongoing. We’re developing the second version of the app now, which will have additional features, customizations, and possible monetization. It should be ready in two weeks.

What evidence can you share that demonstrates the impact of the engagement?

The app is quite basic at the moment, concentrating on user moods. We have a lot of features in the backlog, and we’re working on them month by month.

The metrics we got on the first launch were really good, and Empat’s work was important for this. I’m always coming up with ideas, which Empat logs and consults me on. They advised me to first look at how users were interacting with the app, and decide what to do from there. They listen to me, but they also give me their vision. We’ve created a better app in this way.

How did Empat perform from a project management standpoint?

We’re working in two-week sprints, and they present the work to me after each one. They give me time and budget estimates for each sprint, and I have access to an online tool where I can see the overall progress, down to how much time is being spent on each task. The only budget increases were due to my own changes.

We use Telegram and Google Meet for communication. We have calls every week, and we’ve been in touch daily for the upcoming launch. They answer me even at night, although I try to avoid contacting them after hours.

What did you find most impressive about them?

They’ve given me some great ideas during brainstorming sessions. We’ve created a new type of nonverbal communication with Empat’s help.

Are there any areas they could improve?

This was my first app development experience and I didn’t know exactly what I wanted to have in the end. Empat helped me develop my idea, and I’m happy with the results. I’m planning to spend less time on development and more on analytics and community feedback.  

Introduce your business and what you do there.

I’m the owner of Urbankids — several kindergarten schools.

What challenge were you trying to address with Empat?

We needed help with web development.

What was the scope of their involvement?

We just explained what we wanted and showed some examples. They handled the design and development of the website from there. We didn’t need a large website with a lot of functions. They added some things to our website that we didn’t think of and made it very nice and functional.

What is the team composition?

There were more than five people, including a main point of contact. He’s a very polite and honest person. There’s also a developer, a manager, a web designer, and several other people who helped to make it very nice and beautiful.

How did you come to work with Empat?

They helped us develop several websites with another company. We started working with them a long time ago, but that was on another project. When we started this project, we asked them to help because we liked their earlier work.

How much have you invested with them?

We spent $7,500 with them. It was several projects.

What is the status of this engagement?

We worked together from January 2016 until December 2020.

What evidence can you share that demonstrates the impact of the engagement?

We love them and are satisfied with their work. They were always on time and made the website in our style and taste. They provided very good support during the whole process. They’re innovative and creative. They always find solutions to our questions. We’re satisfied and recommend them to other businesses. The website is very functional. It’s everything we need.

How did Empat perform from a project management standpoint?

We agreed on everything and there were no surprises. They had a high level of professionalism. They’re polite and honest, and we communicate via email, Messenger, and phone calls. They always kept in touch. They always gave answers very quickly.

What did you find most impressive about them?

They’re very innovative, honest, and quick to make corrections without argument.

Are there any areas they could improve?

There’s nothing, in particular, I’d say they need to improve.

Do you have any advice for potential customers?

We recommend working with them.

Please describe your company and your position there.

CEO/Founder at fuelfinance

For what projects/services did your company hire Empat, and what were your goals?

website development and design for https://fireupyour.biz/ru/

How did you select Empat and what were the deciding factors?

Recommendations and cases

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Development of website with design, structure,

How many people from the vendor's team worked with you, and what were their positions?

3 project manager, designer and technical guy

Can you share any measurable outcomes of the project or general feedback about the deliverables?

it was not the task

Describe their project management style, including communication tools and timelines.

All tasks were on time, all communication via e-mails and messengers, permanent meetings and different discussions on each stage

What did you find most impressive or unique about this company?

experience in design, client service and high quality of final product

Are there any areas for improvement or something they could have done differently?

no, everything is perfect

Please describe your company and your position there.

Founder & Managing Partner

For what projects/services did your company hire Empat, and what were your goals?

We hired Emapt to create effective Corportae Website, which will be converting our leads from digital marketing to our clients.

How did you select Empat and what were the deciding factors?

I was impressed by their expertise and strategic view. They understood my business needs and submitted a sophisticated proposal to achieve my targets.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Client proposal
2. Consumer journey & mind map
3. Website prototype
4. Design web & mobile version
5. Front end development web & mobile
6. Back end development
7. Hosting, domen, ssl Technologies: WordPress, AWS, Vue.js

How many people from the vendor's team worked with you, and what were their positions?

project manager, business analyst, UI/UX designer, front-end developer, back-end developer, QA tester.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the new website we've managed to increase our conversion rate by 74%

Describe their project management style, including communication tools and timelines.

Very organized, responsible, result-oriented team. It was a pleasure communicating with them, as they are very friendly and have a good sense of humor. Communication tools and timelines: notion, slack, Jira, email. Project management style: scrum.

What did you find most impressive or unique about this company?

Their empathy towards the client and helicopter business view.

Are there any areas for improvement or something they could have done differently?

no