Empat

BACKGROUND

Please describe your company and position.

I am the SalesOps Manager of Peiko

Describe what your company does in a single sentence.

We have been providing startups and big brands with the opportunity to develop and achieve good results, to get additional profit with the help of technological solutions and business tools developed by our company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Strengthen our internal team with senior engineers experienced in AI Development, Generative AI, LLM integrations, and HealthTech solutions. 2. Support full-stack product delivery while contributing to AI chatbot development, conversational AI optimization, intelligent workflow automation, and scalable cloud infrastructure. 3. Launch a compliant, enterprise-ready MVP featuring AI-powered capabilities, optimized user experiences, and a scalable architecture capable of supporting future machine learning and predictive analytics initiatives.

SOLUTION

How did you find Empat?

• Online Search
• Other

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Empat to support one of our most strategic clients — a healthtech startup building an AI-powered platform for patient engagement, care coordination, and intelligent healthcare experiences. While our agency led branding, strategy, and product design, Empat took ownership of the technical delivery and AI implementation. Empat assembled a dedicated outstaff team consisting of backend engineers, frontend developers, mobile specialists, QA engineers, and DevOps experts. Their team integrated seamlessly with our internal stakeholders, participated in daily standups, and played a key role in both technical execution and product evolution. The platform required HIPAA-compliant infrastructure, patient record management, appointment scheduling, real-time notifications, and analytics dashboards for healthcare professionals. In addition, Empat supported the development and optimization of AI-powered workflows, including conversational AI experiences, AI chatbot functionality, intelligent automation, and LLM-driven user interactions designed to improve patient engagement and operational efficiency. Key deliverables included a web application built with React and Node.js, a mobile application developed with React Native, scalable backend architecture, secure authentication flows, API integrations, cloud infrastructure setup, and comprehensive QA processes. The team also contributed to AI chatbot optimization, AI feature implementation, performance improvements, and post-MVP iterations based on real user feedback and product analytics. What stood out most was Empat's ability to combine strong engineering execution with practical AI expertise. Their experience with AI development, intelligent automation, scalable cloud systems, and healthcare technology helped accelerate delivery while maintaining a high standard of quality, security, and compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The MVP was delivered on time and successfully met all internal and client-side quality benchmarks. Thanks to Empat’s engineering and AI development expertise, we accelerated delivery timelines by more than 30% and launched within a critical investor window. Beyond core platform development, the team helped implement and optimize AI-powered features, including intelligent automation, conversational AI workflows, and AI-driven user experiences. Their contributions enabled faster iteration cycles, improved operational efficiency, and laid a strong foundation for future AI enhancements. The client was extremely satisfied with both the speed of execution and the technical quality of the solution. The product has since moved into its next phase, with continued investment in AI capabilities and platform growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was proactive, transparent, and highly responsive. The team consistently delivered on time, adapted quickly to evolving requirements, and provided valuable recommendations around architecture, AI implementation, chatbot optimization, and product scalability. Their collaborative approach significantly reduced management overhead and made the partnership feel more like working with an internal team than an external vendor.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their engineers approached the project like true owners, balancing technical excellence with business impact. That combination of development expertise, strategic thinking, and genuine investment in the product's success is something we've rarely seen from an outstaffing partner.

Are there any areas for improvement or something Empat could have done differently?

The engagement exceeded our expectations, and the collaboration was smooth from start to finish.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of AgeIn®

Describe what your company does in a single sentence.

We build an AI-driven longevity platform that helps users better understand and optimize their health and aging process through data and advanced analytics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• 1. Optimize our AWS infrastructure and reduce cloud operational costs.
• 2. Improve backend performance, scalability, and reliability.
• 3. Strengthen DevOps processes and overall system efficiency.

SOLUTION

How did you find Empat?

Other

Why did you select Empat over others?

• Referred to me
• Other

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat supported us with both DevOps and backend engineering, working directly on our production infrastructure and core system performance. Key deliverables included: • AWS infrastructure optimization, including deep work with RDS, compute resources, and cost allocation strategies. • Refactoring and improving backend services to increase efficiency and reduce unnecessary load. • Implementation of DevOps best practices for monitoring, scaling, and resource management. • Identification and elimination of performance bottlenecks affecting both cost and system responsiveness. • Continuous support and iteration to ensure long-term infrastructure stability and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were highly impactful and clearly measurable:

• -75% reduction in AWS RDS daily costs

• -40% reduction in overall AWS infrastructure costs.

 In addition to cost savings, the system became more stable, efficient, and easier to scale, which directly improved our operational performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat managed the engagement very effectively. They were proactive, highly responsive, and focused on delivering real impact rather than just completing tasks. All improvements were implemented in a structured and timely manner.

What was your primary form of communication with Empat?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine deep DevOps expertise with backend engineering and deliver tangible business results stood out. The cost optimization alone had a significant impact on our operations, and their approach was both strategic and execution-focused.

Are there any areas for improvement or something Empat could have done differently?

We have no areas for improvement to note. Empat delivered excellent results and proved to be a highly reliable technical partner.

BACKGROUND

Please describe your company and position.

 I am the Founder of an information technology company 

Describe what your company does in a single sentence.

We provide a simple REST API for browser automation, allowing developers to control real browsers at scale without dealing with frameworks, proxies, or infrastructure complexity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Increase web development capacity
• Support the development and expansion of our web platform
• Ensure UI quality remained high

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

Referred to me

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empayt provided skilled frontend developers to augment our team and increase the speed with which we could move.

We worked with a developer who contributed to our Typescript and Next.js project converting Figma designs from our designer (also an Empat staff member). The Empat team fully integrated into our existing tools and delivered a constant stream of improvements to our web app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Faster development velocity
• High quality implementation
• Smooth collaboration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was thorough and they delivered on time and offered a lot of flexibility in working hours which was sometimes needed for our small company.

What was your primary form of communication with Empat?

Virtual Meeting

What did you find most impressive or unique about this company?

Collaboration definitely felt natural. They were very competent people and, above all, a pleasure to work with.

Are there any areas for improvement or something Empat could have done differently?

Nothing to add currently, our needs were met by Empat.

BACKGROUND

Please describe your company and position.

I am the CTO of Weevu Inc

Describe what your company does in a single sentence.

Weevu is a live-streaming platform that lets creators monetize their streams through paid access to public and private broadcasts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• 1. Take over and stabilize the product development after a previous unsuccessful vendor experience
• 2. Rebuild the backend from an existing .NET codebase into PHP Laravel to match the agreed tech stack and ensure long-term maintainability
• 3. Collaborate on product logic and feature prioritization to deliver a monetizable MVP for live streaming

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat joined the project at a critical stage where the frontend was partially developed and some documentation existed, while the backend was built in .NET. After reviewing the legacy backend and confirming its quality, we jointly decided to rewrite it in Laravel to align with our long-term technology strategy. 

The scope covered: 
• Product discovery and logic workshops: multiple brainstorming sessions to validate streaming flows, monetization rules, and user roles. 
• Backend re-architecture & redevelopment: complete rebuild in PHP Laravel, including database redesign, API development, and real-time streaming support logic. 
• Core streaming features: development of a multi-format streaming system supporting private 1-on-1 sessions, location-based global requests, streamer monetization through public and private requests, and external-device streaming (e.g., drones). 
• Integration with existing frontend: ensuring compatibility with the partially developed client-side app and improving API consistency. 
• QA and stability work: functional testing, regression testing, test case creation, performance and load testing, and preparation for MVP launch. Empat essentially became a full product and engineering partner — not only rewriting backend services, but also shaping the MVP to be commercially viable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A clear and stable Laravel backend roadmap has been developed to replace the previous .NET stack while keeping compatibility with the existing frontend. Key monetization and access-control logic for paid live streams has been designed and is currently being implemented. Product decision-making has been accelerated thanks to Empat’s recommendations on prioritization and technical trade-offs, helping the team regain confidence in development velocity and MVP direction after setbacks with the previous vendor.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat’s project management was excellent and highly collaborative. Deliverables were consistently on time, sprint goals were clear, and the team adapted quickly when scope shifted.
What made a huge difference for us was responsiveness: whether it was an operational question, a product logic discussion, or a deep technical detail — we always got fast, thoughtful answers. Empat didn’t just follow requirements; they actively helped us make better decisions.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and involvement stood out the most. We had direct access to the full technical team, which created a real sense of unity between our internal stakeholders and Empat’s engineers.
They earned a high level of trust from us very early — we consistently relied on their expertise for technical choices, feature prioritization, and product logic.
Given our previous failed experience with another team, Empat proved to be a completely different level of partnership: proactive, transparent, and deeply invested in the product’s success.

Are there any areas for improvement or something Empat could have done differently?

No. Empat exceeded expectations across communication, engineering quality, and product collaboration. They brought structure and confidence to a complex project and helped us move forward faster with a stronger MVP vision.

BACKGROUND

Please describe your company and position.

I am the Head of Sales of Peeklogic

Describe what your company does in a single sentence.

Peeklogic develops advanced Salesforce integration tools that connect CRM workflows with platforms like Jira, ServiceNow, Azure DevOps, and others.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Redesign and rebuild the Peeklogic Connector website to clearly communicate product value and improve lead conversion.
• Create a modern UX/UI system that simplifies the understanding of complex integration workflows.
• Support internal product operations by improving documentation flow, updating marketing pages, and refining user onboarding experience.

SOLUTION

How did you find Empat?

• Referral
• Clutch Site

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat handled both the public website redesign and a set of internal improvements for the Peeklogic Connector product. Key deliverables included: • A completely new marketing website with clear product storytelling, feature explanations, integration pages, and structured CTAs. • A refreshed UX/UI design system that visually aligns all Peeklogic products, including connectors for Jira, ServiceNow, and Azure. • Content structure optimization to improve readability of technical information and highlight Salesforce-specific advantages. • Technical support for internal processes: reorganizing documentation flow, improving user onboarding screens, optimizing API explanation modules, and polishing product presentation logic. • Performance optimization and SEO improvements to support organic traffic growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

- The new website significantly improved product clarity and resulted in a noticeable increase in demo requests.
- SEO optimizations improved organic traffic and ranking for key Salesforce integration keywords.
- The updated UX/UI system created consistency across all product pages and strengthened Peeklogic’s brand presence.
- Internal onboarding and documentation improvements made it easier for users to understand connector setup and saved internal support team time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat managed the project exceptionally well. All deliverables were completed on time, and the team was highly responsive to new requests or adjustments. They maintained transparency throughout the project and took a proactive approach to improving both the website and user experience.

What was your primary form of communication with Empat?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to explain and visualize complex technical concepts in a simple, engaging way is outstanding. Empat combined strong design skills with a clear understanding of the Salesforce ecosystem, which allowed them to present the Peeklogic Connector in a much more user-friendly and appealing format.

Are there any areas for improvement or something Empat could have done differently?

There were no areas for improvement. The collaboration was smooth, professional, and effective — Empat exceeded expectations on all aspects of design, communication, and execution.

BACKGROUND

Please describe your company and position.

I am the Director of operations of Quoleady

Describe what your company does in a single sentence.

We are an SEO and performance marketing agency focused on delivering measurable growth through data-driven search strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• 1. Build a new modern website that reflects our brand and services clearly and professionally.
• 2. Develop a custom analytics platform for tracking SEO metrics, KPI progress, and campaign performance.
• 3. Create a scalable system that integrates with external SEO tools and automates reporting for our clients.

SOLUTION

How did you find Empat?

Online Search

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat handled the full cycle of the project — from discovery and UX/UI to development, integrations, and deployment.
Key deliverables included:
• A redesigned website built for clarity, conversion, and strong brand presence.
• A custom metrics-tracking platform with keyword monitoring, traffic analytics, technical SEO score tracking, backlink progress, automated report generation, and a dashboard for comparing client campaigns.
• API integrations with leading SEO tools (Google Search Console, Google Analytics, Ahrefs, Semrush).
• A secure backend architecture, real-time data synchronization, and role-based access.
• A clean, intuitive UI designed specifically for analysts, SEO managers, and clients.
• Cloud deployment, automated testing, CI/CD pipeline setup, and post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reporting time decreased by over 60% due to automated dashboards. Client transparency and satisfaction increased significantly thanks to real-time KPI visibility. Our internal team now makes faster decisions based on accurate performance insights. The platform helped us secure several new enterprise SEO contracts by showcasing results more convincingly. The website improved lead conversion and brand credibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat’s project management was excellent. Every sprint was delivered on time, and the team adapted quickly to new ideas and changes. They provided detailed updates, documentation, and demos, and always responded promptly. Their ownership mindset made the collaboration smooth and efficient.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of analytics, product architecture, and UX really stood out. Empat combined technical expertise with business-oriented thinking — they didn’t just build features, they built solutions that genuinely improved our operations. Their ability to translate complex SEO workflows into an intuitive, high-performing product was exceptional.

Are there any areas for improvement or something Empat could have done differently?

There were no areas for improvement. Empat exceeded our expectations in every aspect — communication, delivery, design, and technical execution.

BACKGROUND

Please describe your company and position.

I am the Founder of Trendline Research

Describe what your company does in a single sentence.

Market research consulting and product development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Design a clear and user-friendly flow for one of our core tracking features.
• Create a clickable prototype to test the flow with early users.
• Ensure the design was aligned with accessibility and healthcare UX best practices.

SOLUTION

How did you find Empat?

Online Search

Why did you select Empat over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat’s involvement focused on a single but critical feature flow within our app. They worked with us to define the user journey, created wireframes, and delivered high-fidelity UI designs. After that, they built an interactive prototype using Figma, which we used for internal review and early-stage usability testing. 
The deliverables included design screens, component styles, and the prototype link, all handed over in a clean and organized design system. The work was aligned with healthcare UX standards and optimized for both clarity and ease of use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The prototype helped us validate the flow with early users and stakeholders. We received clear, actionable feedback thanks to the quality of the design, which accelerated our next phase of development. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat was very responsive and delivered everything on time. Their team was flexible during feedback rounds and kept communication clear and structured throughout the design process.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by how quickly Empat understood the sensitive context of healthcare UX and translated it into a clean, accessible, and user-centered design. Their ability to combine visual quality with functional clarity was exactly what we needed.

Are there any areas for improvement or something Empat could have done differently?

No, for the scope of this engagement everything went smoothly, and we were very happy with the outcome.

BACKGROUND

Please describe your company and position.

I am the Founder of Palm-apps

Describe what your company does in a single sentence.

Palm Apps builds custom mobile solutions for clients across industries, focusing on quality, speed, and scalability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Strengthen our internal development capacity by extending our team with experienced mobile engineers.
• Provide skilled Flutter developers to support multiple client projects in parallel.
• Add a reliable iOS development team to speed up delivery and maintain code quality.

SOLUTION

How did you find Empat?

Clutch Site

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Empat were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat provided a flexible team of mobile engineers that integrated into our internal teams through staff augmentation. Over time, we’ve involved Flutter developers from Empat across various projects — from early MVPs to scaling established apps. Their engineers have worked on core mobile features, UI implementation, API integration, bug fixing, and performance optimization. Additionally, we brought in Empat’s native iOS team to work on Swift-based applications, particularly where tight deadlines or specific App Store requirements required senior-level support. The developers participated fully in our processes — daily standups, sprint planning, code reviews — and delivered production-ready code that met both functional and business expectations. Key deliverables included cross-platform app modules, native iOS features, testing support, and production release preparation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Empat’s support, we were able to scale our engineering capacity quickly without sacrificing code quality or delivery speed. This allowed us to reduce hiring overhead and accelerate development timelines by up to 30% on critical projects. Several client apps were launched on schedule with positive feedback and stable performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Although Empat’s team members were managed on our side, they demonstrated excellent communication, reliability, and attention to detail. They adapted quickly to our workflow and delivered work consistently on time. We appreciated how easy it was to collaborate with their team across different projects.

What was your primary form of communication with Empat?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Empat provided well-vetted, proactive developers who required minimal onboarding and added real value from day one. Their flexibility, technical depth, and ability to quickly plug into our environment made them a trusted partner in our delivery pipeline.

Are there any areas for improvement or something Empat could have done differently?

No, the collaboration has been smooth throughout. We continue to work with Empat and would recommend them as a reliable development partner.

BACKGROUND

Please describe your company and position.

I am the CMO of a mobile app development company.

Describe what your company does in a single sentence.

We create high-performing iOS apps in categories such as VPNs, storage cleaners, and private vaults — helping users enhance device performance, protect personal data, and maintain digital privacy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Support the development and optimization of multiple iOS applications across different verticals.
• Ensure fast and consistent delivery of features through a reliable, embedded team.
• Scale our internal product teams through staff augmentation with skilled engineers and designers.

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat provided us with a flexible, cross-functional team that worked as an extension of our internal departments. Over the course of the collaboration, their staff included Swift/iOS developers, backend developers, and UI/UX designers who contributed to various products in our portfolio. The team was integrated into our workflows and operated under our project managers, participating in daily standups, sprint planning, and regular delivery reviews. Their developers worked on building and refining key app functionalities — including onboarding flows, payment logic, secure file storage, and cleanup algorithms — using Swift and native iOS frameworks. The backend team handled API integrations, subscription logic, and data syncing using Node.js. Meanwhile, their designers provided product UI/UX design support using Figma, delivering clean and conversion-focused user flows tailored to each app’s audience and purpose. Key deliverables included reusable UI components, app features across multiple live products, technical documentation, and regular releases to the App Store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By scaling with Empat’s specialists, we reduced delivery bottlenecks and accelerated feature rollout across key products. Several apps reached top rankings in their categories, and we improved time-to-market by 30–40%. The seamless integration of their team allowed us to maintain velocity across multiple projects simultaneously, without compromising on quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Although Empat’s team members were managed on our side, their communication, ownership, and reliability were excellent. They consistently delivered work on time, adapted to our internal processes, and responded quickly to changes in priorities or scope.

What was your primary form of communication with Empat?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Empat provided highly qualified specialists who integrated smoothly and quickly into our environment. Their team showed strong technical expertise and a product-oriented mindset — which made them feel like long-term collaborators, not just temporary contractors.

Are there any areas for improvement or something Empat could have done differently?

No, the cooperation has been smooth, and we’re very happy with their flexibility and performance.