Empat delivers full-cycle software development grounded in research, empathy, and technical excellence — from system architecture and engineering to UI/UX and go-to-market. Since 2013, we've delivered 300+ digital products across 17 countries, empowering brands like Porsche, Panasonic, Transparency International, Heinemann, CBRE, and dozens of ambitious startups and scaleups.
🔧 What we build:
Mobile applications (iOS, Android, cross-platform: Flutter, React Native)
Web applications (React, Vue.js, Angular, TypeScript, Next.js)
CRM & ERP systems
SaaS platforms
Custom dashboards & analytics tools
E-commerce solutions
Marketplaces
B2B & B2C platforms
API-first backends & microservices
🧠 Our expertise
FinTech – Digital wallets, lending platforms, payment integrations, KYC/AML workflows, personal finance tools.
HealthTech – HIPAA-compliant apps, patient portals, EHR systems, mental health apps, IoT integrations.
- Also experience in: - EdTech - PropTech - Retail & E-commerce - Logistics & Transportation - Travel & Hospitality - Media & Entertainment
Post-launch support — iteration, scaling, and performance optimization
🤝 Why Empat? ✅ 10+ years of software development experience ✅ Trusted by Porsche, Panasonic, and global NGOs ✅ Flexible engagement models: fixed price, dedicated teams, time & material
Contact us: hello@empat.tech
Min project size
$25,000+
Hourly rate
$25 - $49 / hr
Employees
50 - 249
Locations
San Francisco, CA
Year founded
Founded 2013
Languages
Timezones
2 Languages that we service
English
Ukrainian
32 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
5 Locations
San Francisco , CA
Kyiv , Ukraine
London , England
Miami , FL
New York , NY
No have been added yet...
Pricing Snapshot
Min. project size
$25,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
5
/5
What Clients Have Said
Empat offers competitive pricing and good value for cost, with project costs typically ranging from $7,500 to $1.2 million. Clients appreciate their responsiveness and timely delivery, often noting successful outcomes and increased engagement post-project.
Empat is recognized for providing innovative and creative solutions that align with client goals. Their ability to think outside the box and offer unique approaches is appreciated by clients.
High-Quality Website Development
Empat consistently delivers high-quality websites that meet client expectations. Clients praise their ability to create visually appealing and functional websites that enhance user experience and meet project goals.
Successful Project Outcomes
Empat's projects often result in successful outcomes, such as increased user engagement, improved conversion rates, and positive client feedback. Their work consistently meets or exceeds client expectations.
Proactive Problem Solving
Empat is praised for their proactive problem-solving abilities, often offering solutions and alternatives to improve project outcomes. Clients appreciate their initiative and forward-thinking approach.
Effective Communication
Empat maintains effective communication with clients, using tools like Slack, email, and virtual meetings. Their responsiveness and willingness to address client concerns promptly are frequently highlighted.
Areas for Improvement in Resource Allocation
Some clients suggest that Empat could benefit from allocating more resources to certain projects to enhance efficiency and speed up the development process.
"Rather than simply doing the work, they tried to offer solutions, thinking about the product as if it was their own."
Jul 20, 2022
Project Manager, btwTAG
Anonymous
Verified
Wellness & Fitness
London, England
201-500 Employees
Phone Interview
Verified
Empat delivered a website from scratch with a complicated structure and setup. They handled design, development, and QA. The site was built on React.
The client has seen a nearly 50% in call-based sales and customer retention. The website that Empat developed was built with regular meetings and immediate remediation of bugs. Their proactivity stood out, as did their technical abilities and solution-oriented mindset.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We’re a cloud-based workforce monitoring and wearable technology solution for workplace activities. We provide social distancing reminders and interpersonal contact tracers in the workspace to control the spread of COVID-19.
As the project manager, I’m responsible for the workflows and deliverables inside the company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We hired them to create a website that would represent our services.
SOLUTION
What was the scope of their involvement?
Because the site had a complicated structure, we took one week to discuss the content and concept before moving on to the design. After approvals, we moved into development, which is where they required the least involvement from us. The website was built with React.
What is the team composition?
We had a project manager from their side who was in charge of the workflow. I worked with him directly, as well as with around five developers and a designer.
How did you come to work with Empat?
We were looking for developers in our general area, so we contacted ten companies that met our internal criteria. After consultation with Empat, it was clear that they were highly professional and communicative.
We were very surprised with their structure and organization. They were highly effective and asked great questions. The time they took to understand our product stood out to us. Moreover, they weren’t afraid to offer ideas that came from their different perspective.
How much have you invested with them?
The total cost was around $25,000.
What is the status of this engagement?
We worked together from February 2020–November 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We measure success based on the retention rate of our website and the purchases that come through it. So far, phone-based sales have increased by 40%, as has our retention rate.
How did Empat perform from a project management standpoint?
Their project management system was very effective. We had regular scrum meetings, plus 1-on-1 meetings with their team separately where we discussed our questions and concerns. When we raised concerns, they solved them very quickly. Their style was highly effective.
Jira supported our task management efforts, and we used Confluence for communication and Qase for QA. Google Meet also helped us collaborate.
What did you find most impressive about them?
They were proactive in everything they did. It was a pleasure to work with them. Rather than simply doing the work, they tried to offer solutions, thinking about the product as if it was their own.
Their technical proficiency was great.
Are there any areas they could improve?
There were no areas of improvement. Everything was great.
Do you have any advice for potential customers?
From the first call, they’ll come armed with ideas, solutions, and timelines for the solution development. Make sure to talk about everything you want in that initial call so they can determine how best to deliver those items.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Development & Design for Healthcare Startup Company
UX/UI DesignWeb DesignWeb Development
$10,000 to $49,999
Oct. 2020 - Mar. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“We were very satisfied with the collaboration and appreciated the great job they did for us.”
Jul 19, 2022
Project Manager, Cloud9 Pure
Anonymous
Verified
Healthcare
London, England
1-10 Employees
Phone Interview
Verified
Empat developed a website from scratch for a healthcare startup company. They handled the entire process, including UX/UI, QA, and DevOps, and used React and Vue.js as stack.
In just a few months, Empat delivered a high-quality website without bugs. The site helped attract customers and generate sales — around 60% of all purchases are now made through the site. Moreover, the team led a seamless project management process and stood out for their technical expertise.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a project manager at Cloud 9 Pure, a healthcare startup company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed help with web development.
SOLUTION
What was the scope of their involvement?
Empat developed our website from scratch using React and Vue.js. They handled UX/UI design, QA, DevOps, and project management. The website allowed our users to order our products. It included a description of the product and how to use it, a form for orders, contact details, a description of our partners, prices, and so on.
What is the team composition?
We had six people on the team: two frontend developers, a QA manager, a DevOps engineer, a UX/UI designer, and a project manager.
How did you come to work with Empat?
Our colleagues previously collaborated with them.
How much have you invested with them?
We spent $35,000.
What is the status of this engagement?
We worked together from October 2020–March 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We receive many people who want to buy our products through the form on the site. Around 60% of all purchases are now through our website, which is an excellent metric.
How did Empat perform from a project management standpoint?
Project management was excellent. They set up the project management independently, which was very structured. They did the estimates for timelines, and the deliverables were very clear.
Empat set up all calls using a SCRUM system. We had a weekly meeting with their technical team. Usually, we used Slack or Google Meet to communicate. Also, we used Bitbucket for storage, Jira for management, Confluence for documentation, and Figma for the designs.
What did you find most impressive about them?
They had great technical knowledge. Empat delivered what we wanted in a short time with high quality and without bugs. We also received important feedback from all their team members.
Are there any areas they could improve?
No, we didn’t have complaints. We were very satisfied with the collaboration and appreciated the great job they did for us.
Do you have any advice for potential customers?
Just tell them what you want the final outcome to be. During the first kickoff meeting, you’ll understand what they can provide, and te team will make everything structured from the first call.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Android & iOS Mobile App & Web Dev for Startup Company
Mobile App Development
$50,000 to $199,999
June 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Empat is very proactive and provides good development advice."
Jul 19, 2022
Founder & CEO, ProStory
Alex Mal
Verified
Software
Spain
1-10 Employees
Phone Interview
Verified
Empat is a startup's technical partner. They've developed the client's website and are now working on developing an Android app using Python, AWS, and Kotlin; the iOS app is being developed in Swift and Native.
The first beta users are very pleased with the apps Empat has produced — the app hasn't crashed and is bug-free. The client plans to launch the app soon with Empat's assistance. The partners have regular Tuesday meetings and communicate through Slack and Google Meet. The project is managed in Jira.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the CEO and co-founder of ProStory, a startup with a cross-platform app where users can share and view videos. The content is educational and encompasses languages, physics, and economics.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
I hired Empat to be our technical partner.
SOLUTION
What was the scope of their involvement?
At the beginning of our partnership, we started with a discovery phase. Then, Empat developed our website using Webflow. Their team then created the app design in Figma before developing the app's prototype.
We're currently working on developing the app using Swift and Native for the iOS version. The Android app uses Kotlin on the frontend and Python and AWS for the backend. Once the apps are done, we'll launch them together.
What is the team composition?
We've worked with about 10 teammates, including Sasha (Project Manager), Empat's CTO, a business analyst, a UX/UI designer, Android and iOS developers, and DevOps and QA teammates.
How did you come to work with Empat?
A friend of mine advised me to hire Empat because he'd also launched a startup with them. Since they successfully set up my friend's startup, I hired them.
How much have you invested with them?
I've invested around $80,000.
What is the status of this engagement?
Our ongoing engagement began in June 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We're about to begin our public launch; we're currently running a closed beta launch to test our product. Our first users have given a lot of good feedback about the app. Happily, the app is crash- and bug-free. Once we launch the app, I'll measure success through user volume.
How did Empat perform from a project management standpoint?
Empat communicates well — I'm happy with our regular Tuesday evening meetings. Outside of those regular meetings, we have another two meetings a week and connect over Slack. We also occasionally have design meetings. Their team uses Jira and Google Calendar to manage the project.
What did you find most impressive about them?
Empat is very proactive and provides good development advice. They have a lot of startup experience, so they help me navigate the industry, pushing me towards success. I find their suggestions to be really helpful.
Are there any areas they could improve?
I don't know of anything Empat could improve.
Do you have any advice for potential customers?
I'd advise customers to be open with Empat and share ideas and weak points — honesty will help the partnership's future.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Web Dev for Computer Hardware Retailer
Web Development
$50,000 to $199,999
Mar. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I’m satisfied with their approach to project management because they made efficient use of their development time."
Jul 11, 2022
Founder & CEO, DiaWest
Anonymous
Verified
Logistics & Supply Chain
Kyiv, Ukraine
11-50 Employees
Phone Interview
Verified
A computer hardware retailer employed the expertise of Empat to develop an e-commerce website. The utilizes tools such as Laravel, PHP, HTML, JavaScript, and Vue.js to build the product from the ground up.
Empat was able to successfully deliver the product a month before the original deadline, much to the client's delight. The team continues to implement new features, and internal stakeholders are particularly impressed with the technical prowess of their developers.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder and CEO of DiaWest, a computer hardware retailer.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed someone to help us develop an e-commerce website.
SOLUTION
What was the scope of their involvement?
Empat is our primary development partner, and they utilize tools such as Laravel, PHP, HTML, JavaScript, and Vue.js. They first looked at the old code of our website and decided to improve upon its foundation to build a new product.
They’ve been building a regular e-commerce website with functionalities such as an online payment option. apart from that, they’re also providing us with maintenance and support.
What is the team composition?
We mainly work with a project manager, web designer, frontend developer, and backend developer.
How did you come to work with Empat?
Empat was one of the companies in Ukraine that took the initiative to propose their services at a cost-effective rate. We chose to work with them and it’s been a perfect match.
How much have you invested with them?
We’ve invested about $120,000.
What is the status of this engagement?
Our ongoing partnership started in March 2022. They delivered the product in June, but we’re still working together to fix issues and implement new features.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I received the project earlier than expected and delivered it at the agreed-upon price — as a startup, that’s highly beneficial.
How did Empat perform from a project management standpoint?
I’m satisfied with their approach to project management because they made efficient use of their development time.
We mainly use Trello and typically communicate through Slack and Google Meet.
What did you find most impressive about them?
We’re impressed with the quality and skills of their developers, as well as their delivery agility.
Are there any areas they could improve?
I can’t think of anything they need to improve on.
Do you have any advice for potential customers?
I would advise you to discuss and finalize the scope of the project in the beginning before continuing to work with them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Dev & Design for Real Estate Agency
Custom Software DevelopmentWeb DesignWeb Development
$10,000 to $49,999
July 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''We haven't had any issues with them.''
Jul 6, 2022
Project Leader, Real Estate Agency
Alex Ahli
Verified
Real estate
Abu Dhabi, United Arab Emirates
201-500 Employees
Phone Interview
Verified
A real estate agency hired Empat to provide web development and design. Their efforts also include wireframing, design, UI/UX, Amazon integration, and ongoing maintenance and hosting.
Thanks to Empat's good-quality work, the client has received solid leads for potential clients. They stick to budgets and use several tools to ensure a solid project management experience. The team also praises their ability to meet their expectations.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the project leader for a real estate agency.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed help with web design and development.
SOLUTION
What was the scope of their involvement?
Empat has done wireframing, design, UI/UX, Amazon integration, and our website's front- and backend development using Vue.js, WordPress, and CMS as main technologies.
We had an idea of what we wanted, and they came up with the requirements, the business analytics, and the design.
Regarding features, the site has a personal cabinet, a blog, and a forum with a lot of information.
Currently, they provide maintenance and hosting to the platform
What is the team composition?
There's a project manager, a frontend developer, a backend developer, a UI/UX designer, and the CTO.
How did you come to work with Empat?
How much have you invested with them?
We've spent $20,000–$22,000 with them so far.
What is the status of this engagement?
We started working together in July 2021, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We've done great work together, and we've also received a lot of good-quality leads.
How did Empat perform from a project management standpoint?
Project management is great; they stick to our budget, and we haven't had any issues with them. Regarding tools, we use Trello, Slack, and email.
What did you find most impressive about them?
They're really nice and have met our expectations.
Are there any areas they could improve?
I don't think there's anything they can improve on.
Do you have any advice for potential customers?
Explain to them what you want.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UI/UX Design & Web & Mobile App Dev for Crypto Company
Mobile App DevelopmentWeb Development
$10,000 to $49,999
Mar. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''If you want a good team that keeps you updated, works quickly, and delivers a perfect product, go with Empat.''
Jun 24, 2022
Executive, Crypto Company
Anonymous
Verified
IT Services
Switzerland
1-10 Employees
Phone Interview
Verified
A crypto trading company hired Empat to provide UI/UX design. Their efforts also include web and mobile app development for iOS and ongoing maintenance.
The client is delighted with Empat's work, which runs everything perfectly. They deliver on time and use multiple tools to keep everyone updated. The team also praises their organization and planning since day one.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the marketing manager for a crypto trading company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed help with the UI/UX design and web and mobile app development.
SOLUTION
What was the scope of their involvement?
Empat developed our crypto trading web and mobile-based platform; they took care of the design and development, and it's now available for iOS.
We started the project with a meeting to discuss what we were looking for. After that, they came up with the documentation and completed the site.
Currently, they continue to provide maintenance to the platform.
What is the team composition?
We communicate with five people from their team, including a project manager, a UI/UX designer, a backend developer, and a frontend developer.
How did you come to work with Empat?
We've worked together on a few previous projects.
How much have you invested with them?
We've spent $30,000 on this project so far.
What is the status of this engagement?
We started working together in March 2022, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’re very happy with their work — everything is running perfectly.
How did Empat perform from a project management standpoint?
They deliver on time. Regarding tools, we communicate via Zoom and use a software to share documents.
What did you find most impressive about them?
Their organization is outstanding; in our kickoff meeting, they presented a clear plan and went above and beyond to keep us updated.
Are there any areas they could improve?
I don't think they can improve on anything — they’re doing a great job.
Do you have any advice for potential customers?
If you want a good team that keeps you updated, works quickly, and delivers a perfect product, go with Empat.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Development for Manufacturing Company
Custom Software DevelopmentE-Commerce Development
$50,000 to $199,999
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are reliable and have a really good team that gets the job done."
Jun 23, 2022
Commercial Director, Promteh Service
Andrii Gyrych
Verified
Manufacturing
Reni, Ukraine
11-50 Employees
Phone Interview
Verified
Empat provides web development services for a manufacturing company. They’ve helped the client build a custom e-commerce website from scratch.
Through Empat’s efforts, the client has seen an uptick in leads and customer inquiries. The team creates a smooth workflow through a competent project manager who makes sure both sides are always in sync. Overall, customers can expect a reliable and professional partner who follows through on time.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the commercial director for Promteh Service. We operate across the construction, mining machinery, and spare parts industries.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed an e-commerce and open-source platform to provide our clients with information about the company and give them the possibility to check and order goods. Hence, we hired Empat to develop the platform for us.
SOLUTION
What was the scope of their involvement?
They’ve helped us develop an e-commerce website for the equipment we're selling from scratch.
What is the team composition?
We work with six people from their side.
How did you come to work with Empat?
We found out about them through a referral. I contacted the leader of their company and noticed that they had a good team. I also saw their facilities and got to meet them in person, so we eventually decided that they were a good fit for this project.
How much have you invested with them?
We’ve spent roughly around $50,000 USD.
What is the status of this engagement?
We started working together around June 2020, and our partnership is still ongoing because we are doing other projects with them for other product categories.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Overall, we’re satisfied with how everything went. We’ve seen an increase in customer calls and leads thanks to their efforts.
How did Empat perform from a project management standpoint?
They’ve met all deadlines and stuck to our budget. Their project manager is also good at ensuring that everyone is always on the same page — we have regular meetings with their team to answer any questions and discuss new updates. For communication, we use email, Telegram, and Slack.
What did you find most impressive about them?
They are reliable, professional, and trustworthy. Their team also has an open mind and is always willing to provide solutions to our problems.
Are there any areas they could improve?
They’re good at what they do, but they need to make their processes faster and services cheaper.
Any advice for potential customers?
I highly recommend them; they are reliable and have a really good team that gets the job done.
RATINGS
5.0
"5"
Quality
5.0
Service & Deliverables
"5"
Schedule
5.0
On time / deadlines
"5"
Cost
5.0
Value / within estimates
"5"
Willing to Refer
5.0
NPS
"5
Web Development & Design for Consumer Products Company
Web DesignWeb Development
$10,000 to $49,999
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They’ve done an excellent job. They’re always available and quick to solve any issues.”
Jun 22, 2022
CEO, Consumer Products Company
Anonymous
Verified
Beauty & Cosmetics
Kyiv, Ukraine
Phone Interview
Verified
Empat has built a WordPress website from the ground up for a consumer products company. They’ve worked on design and development, and now they provide maintenance services.
Empat successfully delivered a quality website, and customers have given positive feedback about its design. Moreover, the client is happy with their engagement. The team has excelled at project management, and they stand out for their responsibility, responsiveness, and highly-skilled developers.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of a consumer products company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We were quite popular in the market, but we needed to have an online presence. We were looking to deal with concept development and design with commercial equipment production.
SOLUTION
What was the scope of their involvement?
Empat has built our website from scratch using WordPress. We initially had a meeting to discuss the concept with them, what pages should look like, and the functionality we needed to include in the website. They started off by creating the design. Once that was approved, they began the development process. Now, they do maintenance.
What is the team composition?
We’ve mainly communicated with a project manager. Also, we’ve worked with developers, designers, and testers.
How did you come to work with Empat?
We had a lot of options and meetings with several vendors. However, Empat was the perfect match regarding development cost, how quickly they could deliver, and so on.
How much have you invested with them?
We’ve spent around $25,000–$30,000.
What is the status of this engagement?
We started working together in June 2020. Our collaboration is ongoing for maintenance.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
It’s vital for us that our customers receive the best, and our customers have given positive feedback on the website’s look and feel. Another point for us was completing the website on time, and Empat delivered according to their initial timeframe.
How did Empat perform from a project management standpoint?
They’ve done an excellent job. They’re always available and quick to solve any issues. We’ve had excellent communication from the start. Although we weren’t technical people, we understood how the project was doing.
During development, we had weekly meetings through Google Meet. We could ask any questions or raise concerns through Slack. Empat also used Jira for project management. Overall, we communicated well throughout the development process and tracked all tasks. The progress was very transparent.
What did you find most impressive about them?
They’re exceedingly responsible and responsive. We’ve had many questions, but it has never been a problem for them. Moreover, their developers are highly skilled — thanks to that, we’ve received a lot of positive feedback, and there aren't any bugs. Overall, we’re happy we chose them for this project. They’ve developed a great website, which we’re still using.
Are there any areas they could improve?
Nothing really comes to mind.
Do you have any advice for potential customers?
Don’t be afraid to ask questions. Empat has done a great job advising us on how to improve the website. We’ve had a very positive experience, and I’d definitely recommend them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Design & Dev for Fashion Brand
Web DesignWeb Development
$10,000 to $49,999
Apr. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“Our partnership was at the highest level and felt more like a friendship.”
Jun 22, 2022
Co-Founder & Designer, Fashion Brand
Anonymous
Verified
Retail
Ukraine
11-50 Employees
Phone Interview
Verified
Empat has developed a mobile-friendly e-commerce platform on WordPress for a fashion brand. They’re now working on site improvements, adding new site functionalities and features, like blogs and feedback forms.
The website’s improved conversions have led to an increase in customers. The partnership has gone so well that the client is expanding into the European market. Empat’s project manager ensured the project stayed on track, communicating through Jira and Google Meet during the development phase.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the co-founder and designer of a fashion brand and blog.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
It was important for us to have an e-commerce platform because of growing online commerce trends.
SOLUTION
What was the scope of their involvement?
Empat has designed and developed our mobile-friendly e-commerce website using WordPress. Empat’s team proposed using Webflow instead of WordPress, but we like WordPress because it is more comprehensive. We’re working with them now on new feature implementation, like blogs or feedback forms. Sometimes, when we present ideas, Empat explains to us that those features won’t benefit our business.
What is the team composition?
We worked with Empat’s project manager and developers.
How did you come to work with Empat?
We started working with Empat because one of my friends recommended them. After meeting with one of their managers and discussing expectations, we hired them because we matched well.
How much have you invested with them?
We invested around $35,000 with Empat.
What is the status of this engagement?
Our ongoing partnership with Empat began in April 2019.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our website has great conversions; we’ve gotten a lot more clients. We’ve been able to find marketing and financial support partners through Empat. Now that we have the platform and the assistance, we can move into the European markets and expand production.
How did Empat perform from a project management standpoint?
Empat’s project manager is our main point of contact, and they were good at staying within our timeline. Typically, we communicate through email and online and in-person meetings.
During the platform development, we accelerated our plans to accommodate testing. The design collaboration was perfect — we worked with their designers through Google Meet, trading design suggestions and dislikes. I know Empat’s developers used Jira; we still utilize it for special tasks.
What did you find most impressive about them?
Our partnership was at the highest level and felt more like a friendship.
Are there any areas they could improve?
I don’t have anything for Empat to improve.
Do you have any advice for potential customers?
Customers should explain all their expectations and wishes clearly. Don’t be afraid of Empat charging high prices or having bad managers; they’re above that.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Dev for Healthcare Organization
Mobile App Development
$10,000 to $49,999
Mar. - May 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“I didn’t know I could get that level of personal and detail-oriented approach.”
Jun 16, 2022
Founder & CEO, Global Medical Knowledge Alliance
Nelya Melnitchouk
Verified
Nonprofit
Boston, Massachusetts
11-50 Employees
Phone Interview
Verified
A healthcare nonprofit wanted to build a mobile application that connected physicians in Ukraine and countries abroad to answer questions about patient management. Empat built the app for iOS and Android.
In two months, Empat successfully delivered a quality app with an intuitive and easy-to-use interface. The team provided good advice and was committed to the project. Moreover, they were prompt and responsive; they met deadlines and communicated effectively via email, messages, and phone calls.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of Global Medical Knowledge Alliance.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed to create an app.
SOLUTION
What was the scope of their involvement?
Empat built a mobile application for iOS and Android. The app allows connecting physicians in Ukraine with each other and counterparts abroad to answer specific questions about patient management.
What is the team composition?
I primarily worked with a project manager and the CEO, but I believe many more were working on the project.
How did you come to work with Empat?
We previously worked with them to create a website, so we’d been collaborating with them for more than a year. When we had to develop the app, we didn’t look for anybody else. We already knew their work, so we continued our engagement.
How much have you invested with them?
We spent $7,500, but they donated a good amount of their work because the app is for Ukraine and the Russian Invasion is ongoing. The project’s cost itself was $40,000.
What is the status of this engagement?
We started the project in March 2022, and they completed the app in May 2022. Currently, they’re providing continuous support.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
So far, we’ve enrolled about 200 physicians. We’re in the process of expanding in Ukraine and the US. On the other hand, the app’s interface is very intuitive and easy to use. Overall, working with Empat was effortless; they did everything relatively quickly, and the team provided good advice on how to improve. They put a lot of thought into their work and came up with solutions.
How did Empat perform from a project management standpoint?
They completed the tasks one day before they were supposed to and met the deadlines. Also, they met with us and updated us regularly. We usually communicated through email, messages, and phone calls.
What did you find most impressive about them?
It was very easy to work with them. They created an amazing product, met deadlines, provided many suggestions, and had a very personal approach. I didn’t know I could get that level of personal and detail-oriented approach. It was also pretty easy to reach them. They’d respond within 30 minutes.
Are there any areas they could improve?
No, they really knew what they were doing. I don’t have anything to add.
Do you have any advice for potential customers?
Work with them closely, bring up the issues, and describe exactly what you’re looking for.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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