Empat delivers full-cycle software development grounded in research, empathy, and technical excellence — from system architecture and engineering to UI/UX and go-to-market. Since 2013, we've delivered 300+ digital products across 17 countries, empowering brands like Porsche, Panasonic, Transparency International, Heinemann, CBRE, and dozens of ambitious startups and scaleups.
🔧 What we build:
Mobile applications (iOS, Android, cross-platform: Flutter, React Native)
Web applications (React, Vue.js, Angular, TypeScript, Next.js)
CRM & ERP systems
SaaS platforms
Custom dashboards & analytics tools
E-commerce solutions
Marketplaces
B2B & B2C platforms
API-first backends & microservices
🧠 Our expertise
FinTech – Digital wallets, lending platforms, payment integrations, KYC/AML workflows, personal finance tools.
HealthTech – HIPAA-compliant apps, patient portals, EHR systems, mental health apps, IoT integrations.
- Also experience in: - EdTech - PropTech - Retail & E-commerce - Logistics & Transportation - Travel & Hospitality - Media & Entertainment
Post-launch support — iteration, scaling, and performance optimization
🤝 Why Empat? ✅ 10+ years of software development experience ✅ Trusted by Porsche, Panasonic, and global NGOs ✅ Flexible engagement models: fixed price, dedicated teams, time & material
Contact us: hello@empat.tech
Min project size
$25,000+
Hourly rate
$25 - $49 / hr
Employees
50 - 249
Locations
San Francisco, CA
Year founded
Founded 2013
Languages
Timezones
2 Languages that we service
English
Ukrainian
32 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
5 Locations
San Francisco , CA
Kyiv , Ukraine
London , England
Miami , FL
New York , NY
No have been added yet...
Pricing Snapshot
Min. project size
$25,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
5
/5
What Clients Have Said
Empat offers competitive pricing and good value for cost, with project costs typically ranging from $7,500 to $1.2 million. Clients appreciate their responsiveness and timely delivery, often noting successful outcomes and increased engagement post-project.
Empat consistently delivers projects on time and responds swiftly to client inquiries. Their commitment to meeting deadlines and maintaining open lines of communication is frequently highlighted.
Effective Communication
Empat maintains effective communication with clients, using tools like Slack, email, and virtual meetings. Their responsiveness and willingness to address client concerns promptly are frequently highlighted.
Impressive Technical Expertise
Clients commend Empat for their impressive technical expertise, particularly in web and mobile app development. Their ability to handle complex projects and provide innovative solutions is highly valued.
Areas for Improvement in Resource Allocation
Some clients suggest that Empat could benefit from allocating more resources to certain projects to enhance efficiency and speed up the development process.
Strong Project Management
Empat demonstrates strong project management skills, ensuring projects are delivered on time and within budget. Clients appreciate their organized approach, clear communication, and responsiveness throughout the project lifecycle.
Client-Centric Approach
Empat is praised for their client-centric approach, ensuring that client needs are at the forefront of their work. They are known for being accommodating, flexible, and proactive in addressing client requests.
"Throughout the process, we found Empat to be very open and upfront."
May 22, 2023
Executive, Monitree App
Anonymous
Verified
Financial services
United Kingdom
1-10 Employees
Online Review
Verified
Empat developed the MVP of a financial mobile application. Empat also developed the company's website. The client requested a gamified app and the ability to upload content through a CRM system
The MVP developed by Empat was well-received by the client's users, who found it engaging and user-friendly. Empat met the client's expectations and was professional throughout the engagement. The team delivered the project ahead of time and was responsive through email, Slack, and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Monitree App Ltd.
Describe what your company does in a single sentence.
Financial wellbeing app for healthcare staff.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
Develop our MVP within 4 months
SOLUTION
How did you find Empat?
Online Search
Clutch Site
Why did you select Empat over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
We wanted a gamified and engaging financial wellbeing resource for our MVP.
This involved developing an animated feature that linked to our financial guides, so users would receive a visual reward for completing certain tasks.
We also wanted to be able to autonomously upload information to the app ourselves via a CRM system.
Aside from app development, we asked Empat to also develop us a basic website for the business.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We conducted our own market research (post-launch of the MVP) and we were delighted that our users found the app very engaging and user friendly which were our main objectives.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Empat delivered both the app and website on time, in fact the app was actually completed slightly earlier than expected. Communication with the team was excellent, very responsive staff via email/Slack/video calls.
What was your primary form of communication with Empat?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were most impressed by their honesty and professionalism. Throughout the process, we found Empat to be very open and upfront which was an important factor in choosing them as our developer.
Are there any areas for improvement or something Empat could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development & Design for Genetics Platform
Custom Software DevelopmentGraphic DesignUX/UI DesignWeb DesignWeb Development
Confidential
Feb. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have a good spread of knowledge and are able to allocate the right people to get the job done."
A genetics platform has hired Empat to rebuild their knowledge graph visualization tool. The team's tasks include creating new iconography, incorporating the latest design trends, and developing new features.
The client is happy with Empat's work and constant communication to ensure they build a high-quality product. The team delivers on time, is responsive via Slack, and receives monthly feedback through Google Forms. Moreover, they can work independently without constant supervision.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Bioinformatics Engineer & Product Owner of an other industry company
Describe what your company does in a single sentence.
We create software tools that integrate genomics, big data, and complex bioinformatics to discover and visualize knowledge networks that help scientists understand gene behavior and their relations to complex traits in plants, animals, and humans.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
Rebuild, from the ground up, our KG visualisation platform
SOLUTION
How did you find Empat?
Online Search
Clutch Site
Why did you select Empat over others?
High ratings
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from Empat were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Our team recently embarked on a collaborative venture with Empat to meticulously reconstruct and improve a significant part of our software platform. The objective was to increase its ease-of-use, productivity, capabilities, and adjustability. This comprehensive project encompassed tasks like updating dependencies, conceiving new iconography, incorporating latest design trends, and developing new features like table view.
One of the substantial enhancements in the upcoming version is an enhanced visual rendering capability that supports user-configurable icon packs, allowing users to tailor their visuals according to individual preferences. In our effort to offer exhaustive network analysis, the platform now enables users to introduce more node or edge types at both local and global scales. This increases the capacity for detailed exploration of nodes and edges at varying scales.
Interaction with the platform has also been augmented through the deployment of innovative multi-selection tools, such as the lasso and shift-click functionalities. This grants users an elevated level of control over their data selections. Additionally, the information box has been redesigned for improved user interaction, providing clearer and more pertinent information about nodes and edges.
Other noteworthy advancements include refined search functionality, options for exporting visual data along with a legend, capabilities to remove disconnected nodes, and the provision to restore the data view to its original state post alterations. We believe that this collaboration with Empat has substantially improved our software platform, making it a more powerful and user-friendly tool for our clients.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We hold ongoing weekly meetings with Empat, where we discuss progress and brainstorm together to ensure we build a quality product together. We measure success based on what was realistically accomplishable in the timeframe vs what is being presented.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Empat is very responsive on Slack. They deliver on time and ask the right questions. They have a good spread of knowledge and are able to allocate the right people to get the job done. Their project management takes several forms and a combination of joining the meeting and taking monthly feedback on Google forms takes place.
What was your primary form of communication with Empat?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I particularly enjoy that the company is able to work with only basic guidance. They do not requite constant policing and seem to ask questions internally before asking us (unless it directly effects the product, in which case we discuss it either on Slack or in weekly calls).
Are there any areas for improvement or something Empat could have done differently?
A common trap in software development is to continune with a select piece of work without having planned thoroughly. This often happens because development can be unpredictable and problems arise "out of the woodwork".
It could be nice to see a list of "upcoming problems" at times, to give us time to brainstorm and help - but generally this is our own fault in a way, too. I must stress that this is a minor, and it is normal for software development to require much brainstorming throughout the project. I therefore consider it a minor.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"The right team for the job. Scaleable and energetic, keen to work on the project."
Schedule
5.0
On time / deadlines
"Always on time for meetings - though it would be nice to know in advance when someone will be on leave."
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Empat is a brilliant team, and they receive my recommendation.
Website Design & Development for News Media Portal
Web DesignWeb Development
$10,000 to $49,999
May - June 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They covered everything needed to make the project great.”
Dec 12, 2022
Co-Founder, Militarnyi
Oleksandr Arhat
Verified
Manufacturing
Kyiv, Ukraine
1-10 Employees
Phone Interview
Verified
Empat designed and built a fundraising website for a news media portal. They integrated a payment system and built an internal CRM system. The team used Figma for design and PHP and Laravel for development.
Thanks to Empat’s work, the client’s conversion rate has increased. The team handled both product and project management well, easing the client’s workload. They provided clear updates through Jira and communicated effectively. Their trustworthiness and efficiency stood out.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the co-founder of a news media portal working in Ukraine for Ukrainian and English-speaking audiences. We write about the military and get around 10,000 visitors to our portal daily.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We wanted to raise money for the Ukrainian army and build a website where people could enter orders and donate money.
SOLUTION
What was the scope of their involvement?
Empat developed our fundraising website and integrated a payment system. We gave them our idea, and they developed everything else, including the strategy, design, internal logic, and functionality. They built the front- and backend and services such as mail capabilities.
The team designed and developed a site map and an internal CRM system where we can manage orders. They contacted a payment system and implemented it on our website. Users can make orders on our site. Empat used Figma for the designs, PHP and Laravel for development, and an existing CRM framework. They launched the site’s MVP. Additionally, Empat did some SEO work on the site.
What is the team composition?
We worked with the founder and a project manager he recommended. The project manager also acted as a product manager and served as our connection with the developers.
How did you come to work with Empat?
The founder is my friend, and we’ve worked with them for the past eight years. We chose Empat for this project because we knew they worked well. We were sure they would do their best and deliver a good product.
How much have you invested with them?
We spent around $12,000–$13,000.
What is the status of this engagement?
This project lasted from May–June 2022. However, we’ve been working with Empat since 2015.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Thanks to Empat’s work, our site’s conversion rate increased. They used Google Analytics and another tool to track our conversions. The team knew how to launch a product fast and was very responsible.
How did Empat perform from a project management standpoint?
I was satisfied with their project management. We appreciated that they weren’t just responsible for the project; they also handled product management.
We used Slack, where Empat invited me into their workspace. As for project management, we used Jira, where I connected with the developers and designers and could see the tasks and their status. We used Confluence for the documentation, Google Calendar for scheduling, and Google Meet for meetings.
What did you find most impressive about them?
I appreciated that I could trust Empat; I only needed to give them my ideas, and they were responsible for everything else. They covered everything needed to make the project great, from project management to design to development, so I didn’t need to spend much time on it.
Are there any areas they could improve?
They could improve their statistics tracking. Since they launched the project in only two-and-a-half weeks, they hadn’t tracked enough statistics. However, they improved it, and now we’re equipped to make business decisions with the data.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Development for SaaS Data & AI Product Company
Web Development
$10,000 to $49,999
July 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Their reactivity and the quality of the services are impressive."
Nov 7, 2022
Product & Marketing Manager, SaaS Data & AI Product Co
Olha Savenko
Verified
Software
Paris, France
11-50 Employees
Online Review
Verified
Empat helps a SaaS data and AI product company develop a website using WordPress, PHP, and Gutenberg. After a kick-off meeting, they've initially created the designs, followed by the development and deployment.
While the development is ongoing, Empat has perfectly handled the project. The project manager holds weekly syncs, maintaining constant communication for clarifications and updates. Moreover, their reactivity and work quality are the highlights of the collaboration.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a Product & Digital Marketing Manager of a SaaS Data & AI Product. We are developing a Data Science & Machine Learning platform to accelerate Data & ML projects into production.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Empat, and what were your goals?
Our previous website was created on PHP, so we were looking for a solution that would allow our marketing team to manage the website themselves
SOLUTION
How did you select this vendor and what were the deciding factors?
We shortlisted 5 vendors. Our main criterias were the time of delivery and technical expertise.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
After a kick-off meeting, we defined tools and technologies stack (WordPress & Gutenberg) for website development. The website design was delivered only one week later, so Empat's team immediately started a dev phase. For this project, we had four key dates: design, development of the first and second website phases, deployment of the website
How many people from the vendor's team worked with you, and what were their positions?
A project manager was our primary contact throughout the process
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
As it is an ongoing project, we are waiting for the first results in January
Describe their project management style, including communication tools and timeliness.
We had weekly syncs with our project manager and everyday communication to clarify the ongoing process.
What did you find most impressive or unique about this company?
Their reactivity and the quality of the services are impressive.
Are there any areas for improvement or something they could have done differently?
More detailed project planning sometime may be crucial for EU-based companies.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Dev for Craft Beer Brewery
Mobile App Development
$50,000 to $199,999
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We are very satisfied with the quality of the delivered solution so far."
Aug 27, 2022
CEO & Founder, Konteyner
Evgen Podliesnykh
Verified
Food & Beverages
Berlin, Germany
11-50 Employees
Online Review
Verified
Empat has developed an Android and iOS app for a craft beer brewery. They have built the client's app using Java, Kotlin, and Swift.
The app is live, and the client is happy with Empat's work so far. The team's workflow has been effective, and they communicate via Slack and Google Meet. They continue to meet the project deadlines as the collaboration goes on.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m CEO and Founder of Konteyner. A craft beer delivery&app for pubs.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Empat, and what were your goals?
I came up with an idea to create an application, with the main functionality of finding pub & brewery near your location, ordering your favorite craft beer, implementation of a loyalty system and community as well as possibility to track the order.
SOLUTION
How did you select this vendor and what were the deciding factors?
We’ve been working with Empat before, so we were sure in their work style and knowledge in app development.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Empat assigned us a project manager and a team for this project. They started with research and a wireframe to prototype. After our approval on design and flow, the development stage was started. They give us test builds to check the flow every week during the development stage. Every build that was sent was tested by their QA team, and they always deliver bug-free solutions. Key deliverables for this projects were Android and iOS apps, that was developed using Java/Kotlin for Android and Swift for iOS.
How many resources from the vendor's team worked with you, and what were their positions?
I worked with the dedicated manager. My project team consisted of the following positions:
UI/UX Designer
Business development manager
Backend development
iOS development
Android development
Frontend development
DevOps
QA/QC
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We're still waiting for the outcome because it was just released. But so far, we are very satisfied with the deliverables.
Describe their project management style, including communication tools and timeliness.
Empat did an excellent job managing the project. They were always available and quick to resolve any issues I had. The project was well defined from the start, and everything was well communicated. We kept track of all their tasks, which ensured that the project's progress was transparent. We mostly communicated via Slack and Google Meet.
What did you find most impressive or unique about this company?
Project completed on the given deadline and with a given budget. We are very satisfied with the quality of the delivered solution so far.
Are there any areas for improvement or something they could have done differently?
No, not in this case. I am very happy with everything.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
WordPress Website Development for Healthcare Company
Web Development
$10,000 to $49,999
Feb. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The communication was fantastic — it was timely, clear, and detailed."
Aug 25, 2022
CEO, Founder
Anonymous
Verified
Healthcare
Zurich, Switzerland
11-50 Employees
Online Review
Verified
Empat developed a website on WordPress for a healthcare company. The team utilized PHP, JavaScript, HTML, and CSS for a high-quality platform.
Empat’s team facilitated a smooth project management process by having regular meetings on Google Meet, providing detailed progress updates, and remaining attentive and supportive throughout the engagement. Overall, they delivered the platform on time, which received positive customer feedback.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m CEO of a service that helps people take care of their teeth.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Empat, and what were your goals?
We hired Empat to develop and code a custom website for our business.
SOLUTION
How did you select this vendor and what were the deciding factors?
We've worked with Empat for several years and on several projects. We worked with them on medium-size and large-size projects. They are always my go to solution for web and app development.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Empat provided us with a high-quality development in a flexible arrangement. They built a WordPress website for our company. A lot of their work for us is PHP-based, but they also use JavaScript, HTML, and CSS.
How many people from the vendor's team worked with you, and what were their positions?
There were approximately 10 different people who worked with me on this project, with one key project manager who oversighted the project and kept us on track.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
With Empat I know we are going to finish projects on time because their development schedule is quite rapid and on-time. The clients loves this website and we received lots of positive feedback.
Describe their project management style, including communication tools and timeliness.
We had a kick-off meeting to discuss the work requirements. Empat then came back with their plan for implementation and timelines. We agreed on this. Once the project commenced we had regular meetings and Empat kept us fully up to date with progress through a shared project management software. Regular meetings were also held via GoogleMeets. I always communicated with a dedicated project manager assigned to me. In this case, he was very helpful, attentive and supportive from start to finish.
What did you find most impressive or unique about this company?
The communication was fantastic — it was timely, clear, and detailed. They worked hard to understand my requirements, to check-in, to provide examples, and to ensure we understood the stage the project was at at all times.
Are there any areas for improvement or something they could have done differently?
For the purposes which we are working together, I cannot think of any areas where improvements need to be made.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Dev for Fuel & Energy Company
Custom Software Development
$50,000 to $199,999
Oct. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“We’re happy with the results.”
Aug 22, 2022
Founder, Martin
Anonymous
Verified
Energy & natural resources
Ukraine
51-200 Employees
Phone Interview
Verified
Empat has provided custom software development services for a fuel and energy company. They’ve designed and developed the CRM system from scratch; the platform allows to create invoices and agreements.
Internal and external stakeholders are satisfied with Empat’s quality work. The team has successfully developed the product, and the client is impressed with the results. Moreover, they communicate, stay within budget, and manage the project effectively using Trello, emails, Excel, and weekly calls.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder of Martin, a fuel and energy company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed someone to create our CRM system.
SOLUTION
What was the scope of their involvement?
Empat has created our CRM system using Laravel, PHP, JavaScript, React, and Vue.js. They’ve done both the design and development work. Initially, we came to them with an idea and some examples. They’ve built everything from scratch. The platform allows us to make invoices and agreements specific to our business. Also, they’ve created a custom document creation feature that our legal department can approve.
What is the team composition?
We mainly work with a project manager, a designer, and a sales manager.
How did you come to work with Empat?
We read some reviews, including on Clutch.
How much have you invested with them?
We’ve spent $100,000. Now, we pay $5,000 per month for support and new feature implementation.
What is the status of this engagement?
We started working together in October 2021, and our relationship is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They’ve developed a good product; our customers are really satisfied.
How did Empat perform from a project management standpoint?
We got weekly updates from the project manager. We’re always fully informed, and they stay within budget. We’ve had some delays, but they haven’t been an issue. Quality is more important to us.
We use Trello as a management tool. For communication, we use email, Excel, and weekly calls.
What did you find most impressive about them?
We’re happy with the results.
Are there any areas they could improve?
No, there isn’t anything that I’d have them improve.
Do you have any advice for potential customers?
It’s best to work on a fixed price model.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
WordPress Development for Consulting Firm
Web Development
Less than $10,000
July - Aug. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They listened really well to our needs and what we wanted."
Aug 16, 2022
CEO, DZcorporate
Natalya Zubkova
Verified
Legal
Tallinn, Estonia
1-10 Employees
Online Review
Verified
Empat developed a custom WordPress website from scratch for a consulting firm. They also performed a UX/UI audit and helped the client write the code for the website.
Internal stakeholders were very satisfied with the final product that Empat delivered. The team was well-organized while keeping everything on track. They were easy to work with and accommodating to the client’s needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m CEO of DZcorporate, a consulting firm which helps the clients to grow their business, both in internal make and expanding it internationally, increasing the global value of the firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Empat, and what were your goals?
We hired Empat for creating a website: Empat built a very robust site for us. Essentially, we wanted a professional looking website to show that we’re experts in our field. We also wanted it to be really easy to navigate.
SOLUTION
How did you select this vendor and what were the deciding factors?
A good friend of mine advised me to contact Empat for development services.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We worked closely with the Empat team to develop a custom WordPress website from scratch. With their designer, we decided on an entirely new visual layout. They also helped us through the wireframing process, so we were able to flesh out those concepts together.
How many people from the vendor's team worked with you, and what were their positions?
The discovery process had two parts, so the UX/UI audit was conducted primarily by one person. He engaged with multiple team members and created an entire report on how the website would look like. In the design process, that person continued working with us, as well as 1–2 designers; one took the lead and the other one was secondary. At that time, we also had the web developer sitting on those design discussions, and then we moved it into the web development phase. For that part, we primarily worked with one person. Thus, we worked with 3–4 people overall.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We don’t have any metrics to track that, but since we launched the site externally, we’ve received a lot of positive feedback from staff, founders, and board members.
Describe their project management style, including communication tools and timeliness.
They performed pretty well. They were super organised and generally kept track of everything really well. We used Slack to do real time, comments and feedback, and we had weekly calls during the entire project. Then, in the design process, we used Figma and Slack.
What did you find most impressive or unique about this company?
They listened really well to our needs and what we wanted. They were generally very easy to work with and accommodating to our large team. Overall, they were very professional and on time.
Are there any areas for improvement or something they could have done differently?
There were no areas of improvement. We were very satisfied.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Development for Startup Gaming Company
Mobile App Development
$50,000 to $199,999
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“I’m impressed with Empat’s proactiveness.”
Aug 2, 2022
Product Manager, Startup Gaming Company
Juan
Verified
Gaming
San Martin de la Vega, Spain
Phone Interview
Verified
Empat provides mobile app development for a gaming company. The team led a discovery phase with user interviews, and they’ve built an app from scratch for iOS and Android, including the wireframes and designs.
The client is happy with Empat’s high-quality work, and their proactive approach stands out. The team communicates effectively through Slack and email and collaborates well through Jira and Confluence. Moreover, they provide valuable advice, constantly proposing new features to improve the app.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the product manager of a startup gaming app.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed someone to develop our mobile app, a catalog of small games for users to play in their spare time.
SOLUTION
What was the scope of their involvement?
Empat has developed our mobile app from scratch for iOS and Android. They started with a discovery phase that included research, user interviews, wireframing, and designs. The team has handled development and launch. The app has many small games, allowing users to browse and find the one they want to play.
What is the team composition?
We have two points of contact: a project manager and a business analyst. Aside from that, the team includes an Android developer, an iOS developer, a backend developer, a DevOps engineer, a QA person, and a designer.
How did you come to work with Empat?
A friend recommended them to me.
How much have you invested with them?
We’ve spent $100,000 so far.
What is the status of this engagement?
We started working together in January 2022, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The quality of Empat’s work is high, and they’re really proactive. We’re launching the app now, so we’ll have metrics in a couple of months.
How did Empat perform from a project management standpoint?
Our communication is through Slack and email. We use Jira for project management and Confluence for documentation.
What did you find most impressive about them?
I’m impressed with Empat’s proactiveness. They provide a lot of advice and propose many new features.
Are there any areas they could improve?
No, there’s nothing I’d have them improve.
Do you have any advice for potential customers?
Trust Empat and be open with them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UI/UX Design & Prototyping for Telehealth Mobile App Co.
Mobile App DevelopmentUX/UI Design
$10,000 to $49,999
Oct. 2021 - Feb. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They really strived to deeply understand what we wanted and didn’t limit themselves to doing what we asked them for.”
Aug 2, 2022
Founder, Telehealth Mobile App Company
Anonymous
Verified
Software
United Kingdom
1-10 Employees
Phone Interview
Verified
Empat designed and built the prototype of a telehealth app aimed at helping people overcome COVID-19 faster. Their involvement included user interviews, wireframe designs, UI/UX designs, and Figma prototyping.
The client was satisfied with Empat’s designs, which ultimately led to a helpful and user-friendly app. The team offered very structured project management, leveraging tools like Jira and Confluence to keep everything organized and meet deadlines. Additionally, their high involvement was impressive.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder of a company aiming to help people go through COVID-19 easier. We provide users with an app that helps them understand what’s going on, how they can protect themselves, how to use medications, and what actions they should take. This app basically helps COVID-19 patients decrease the outcomes of the disease.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We hired Empat to help us prototype the app.
SOLUTION
What was the scope of their involvement?
Empat helped us create the prototype for our app. First, we went through a discovery phase to understand the users and build the customer journey. During this phase, they also did customer interviews to scope out the project and gathered the technical requirements for the design. Then, they designed the wireframes and the UI from scratch, after which they provided us with a brand book related to those designs. Finally, they designed and built the app’s prototype on Figma.
Our app is now available for Android and iOS. When a user has COVID-19, they can use the app to answer a set amount of questions regarding their symptoms and their latest actions. Then, the app provides them with a prescriptive solution to help them feel better and overcome the illness faster. Additionally, users can set up a meeting with a doctor to have a teleconsultation session.
What is the team composition?
We worked with four people from Empat, including a lead project manager, a lead UI/UX designer, the CCO, and another project manager who conducted the user interviews.
How did you come to work with Empat?
When we contacted them, they were very friendly, and they quickly understood what we needed. They also did a lot of preliminary work that we really enjoyed.
How much have you invested with them?
We’ve spent around $25,000.
What is the status of this engagement?
We worked together from October 2021–February 2022.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We really liked Empat’s designs from the first delivery, making only small changes. Ultimately, the app has proven to be really useful. Out of the 100% of feedback interviews we conducted, 70% of users reported that their journey through COVID-19 was a lot better when they followed the instructions provided by the app. So far, our app has helped people deal with COVID-19 better, and part of this result is thanks to Empat’s UI/UX designs.
How did Empat perform from a project management standpoint?
Empat’s project management was very clear and structured. They used Jira to manage the project and Confluence to keep everything documented, allowing us visibility into the tasks. We also had regular meetings with our project manager on Google Meet, where they updated us on the project's status and answered our questions. Additionally, we communicated regularly through Slack.
As for their performance, Empat met all the deadlines, and their work was fast and organized. We never felt that we missed something or didn’t understand what was happening. Their structured approach helped us plan the process and move easier into the development stage.
What did you find most impressive about them?
Empat’s strength is their high involvement in projects. They really strived to deeply understand what we wanted and didn’t limit themselves to doing what we asked them for. The project manager was not afraid of asking questions, and he offered us excellent solutions to ultimately make the product better. Their high level of involvement and ability to think from the client’s perspective really impressed us.
Are there any areas they could improve?
No, it all went pretty well.
Do you have any advice for potential customers?
Come well prepared for the first meeting because Empat asks very precise questions about the product you need. If you come well prepared and understand what you want, the rest of the process will be very easy because they will do the rest themselves and keep you involved.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-40 of
121 Reviews
Services provided
SEO
Web Development
Pay Per click
Web design
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.