DianApps

Introduce your business and what you do there.

I work for a rideshare company as a strategic program manager for Europe, the Middle East, and Africa markets.

What challenge were you trying to address with DianApps?

One of the key challenges we had was that we didn’t have a recording tool for in-person support. 

There are a lot of phone applications that can record a call on the phone, which is relatively easy, but when it comes to in-person when the person is in front of you, there isn’t any widespread tool that you can pick up and use. That is the use case we were looking to work with DianApps on.

What was the scope of their involvement?

The software is a Chrome-based plug-in that uses webcams and recording tools. Once a customer service interaction starts, we can record it, and then once we end the interaction, it stops recording and goes into our database on AWS servers.

We went to DianApps with the idea, and they worked on the whole frontend and backend development of the product. This was a new tool being made, and there were multiple rounds of iteration. We had about three rounds of development with them.

What is the team composition?

My initial primary contact was Vikash (Co-Founder). Once we were able to go through one or two rounds and establish what the product was, I was assigned a project manager. 

How did you come to work with DianApps?

I had worked with them when I was back in India on another project. I approached them for this because they were recommended to me.

How much have you invested in them?

The cost was between $30,000–$50,000.

What is the status of this engagement?

We started working with them in June 2019, and then the project was put on hold. We are checking if we are interested in picking it up. We are still associated with them, but we haven’t actively worked on it since the program was put on hold due to COVID-19 restrictions.

What evidence can you share that demonstrates the impact of the engagement?

We finished the third round of development, and the product was supposed to launch in March 2020. The product had the capability to be scaled to all of our in-person centers. We were looking to roll it out for our Europe market first. 

However, due to COVID-19, all European cities were closed between March and May, so we put the product launch on hold. The company went through a restructuring, and more than 30% of our company was laid off, and a large portion of that came from the in-person centers. Due to a directional change in the company, we could not fully roll the product out. 

We did roll out pilot projects with DianApps, which were successful. We rolled out the pilot last year, where we tested the product in three different markets: Newcastle, Johannesburg, and Egypt. We tested it and found 76% usable recordings. They were able to do what was required from our end.

They did an excellent job in all aspects, and they were careful and meticulous in the planning of the UI design. Most importantly, for me, was that they were very responsive to feedback. 

How did DianApps perform from a project management standpoint?

They were prompt at meeting deadlines.

What did you find most impressive about them?

I think the involvement of Vikash was the most impressive. He was there and understood what the business needs were. He would then take a step back, go to his team, and then come back to us and let us know if what we wanted was possible or not. 

They were very professional. They used Basecamp as a way to record all of our interactions and discussion points. 

Are there any areas they could improve?

No, not particularly.

Do you have any advice for potential customers?

They are very good at execution. If you have the concept, you can easily have them as a partner. They will work with you and try to see what is possible. The more you can scope out your project, the easier it is for them. 

Introduce your business and what you do there.

I’m the founder of a new dating app for those looking for non-monogamous relationships.

What challenge were you trying to address with DianApps?

We needed help with developing the app.

What was the scope of their involvement?

DianApps is developing our app for iOS. They’re doing the UI/UX through Sketch.

What is the team composition?

We worked with three teammates, including Parag (Co-Founder), a project manager, and some developers. 

How did you come to work with DianApps?

They were referred to us by a friend for whom DianApps made an app. He was really happy with them

How much have you invested with them?

By the time we finish, we will have spent a little over $50,000 AUD (approximately $36,300 USD).

What is the status of this engagement?

We began working with them in July 2020, and the project was completed in October 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Their service is excellent.

How did DianApps perform from a project management standpoint?

We communicate via Basecamp, WhatsApp, and Zoom. Any time I send them a message, they answer me as soon as possible. The deadline got extended a little bit, so we’ve been delayed by one month because they changed their developer halfway through, but it wasn’t too big of an issue. 

What did you find most impressive about them?

Their strength is communication. If I’m not happy with anything and need something to be fixed immediately, the team gets on it quickly. 

Are there any areas they could improve?

DianApps’ design team isn’t very meticulous, so they miss very important points in the project. This means that we end up having to reiterate what we asked. 

Do you have any advice for potential customers?

The team offers good value, and their management team always provides feedback and keeps us in their loop. If they have a public holiday, they’ll let you know. 

As a client, you have to look out for their design features and make sure those features are communicated well otherwise you’ll have to go back and forth to make sure that the design doesn’t become an issue. 

Introduce your business and what you do there.

I’m the CEO of Starfinda. We’ve been working on our app, geared towards booking professional athletes, for three years.

What challenge were you trying to address with DianApps?

We had some bad experiences with our initial development provider, so we engaged DianApps to take over.

What was the scope of their involvement?

DianApps took over development from the existing code, and they’ve added a number of features to the app. The app is being developed natively for iOS and Android.

The app itself is intended for professional athletes. It gives them a range of opportunities, but the key feature is through booking themselves. They can participate in or coach events, visit schools, lead fundraisers, or attend parties. 

What is the team composition?

I’ve spoken directly to five of their members through our WhatsApp group, and there between 8–10 people involved in total. Parag (Co-Founder) was our main contact originally, though now we’re working mainly with Shandhir (Software Developer). 

How did you come to work with DianApps?

We were originally working with a provider headquartered in Melbourne, with a staff in India. They went into liquidation, and we had to find another developer. Someone at our initial company put us in touch with Parag.

How much have you invested with them?

The cost so far is AUD $25,000–$30,000 (approximately $15,000–$19,000 USD).

What is the status of this engagement?

We started working with DianApps in June 2019, and it’s ongoing. We have no plans to stop our collaboration.

What evidence can you share that demonstrates the impact of the engagement?

Our collaboration with DianApps was our last chance to get our product back on track. They’ve provided us with an excellent, high-quality solution. The app is live in stores, but we haven’t done any marketing for it, as we’re still testing it in a live setting. We hope to launch the app officially in the coming weeks, but despite that, we already have some high-profile Australian athletes with profiles. As of now, we have 148 athletes listed on the platform, including soccer and basketball players as well as Olympic medalists.

How did DianApps perform from a project management standpoint?

DianApps provides awesome project management. We’re using Basecamp and WhatsApp to communicate. We’re in contact every two days on average, and they’re always available.

What did you find most impressive about them?

They understand the scope of our project better than anyone has. They provide great communication, and they stand out in terms of overall management and execution.

 Are there any areas they could improve?

No. The pricing is good, the communication is good, and what they’ve delivered is great. I have no complaints at all with DianApps.

Do you have any advice for future clients of theirs?

My advice would be to go for it. This is the best experience we’ve had.

Please describe your company and your position there.

Director On The Ball Global

For what projects/services did your company hire DianApps?

Software developments

What were your goals for this project?

Develop new features for my application Ongoing support

How did you select this vendor?

Worked with Parag as Project Owner before

Describe the project and the services they provided in detail.

Develop new features for my application Ongoing support

What was the team composition?

Ten people team lead by Nikhil Dhariwal

Can you share any information that demonstrates the impact that this project has had on your business?

Fixed all software glitches of the past

How was project management arranged and how effective was it?

Great and very efficient team

What did you find most impressive about this company?

Great and very efficient team

Are there any areas for improvement?

Continue being excellent in providing your services and taking pride of your work

Introduce your business and what you do there.

I’m the founder of NOZL. We’re a fuel processing platform for business aviation. 

What challenge were you trying to address with DianApps?

We first needed help getting a mobile app off the ground after two partnerships with previous developers fell apart. The partnership has grown since then.

What was the scope of their involvement?

DianApps first completed our app. We had design and a little bit of coding completed, but we didn’t have everything we needed to move forward. DianApps came in, edited it, revamped everything, and got the app to a place where it was functioning properly. They also built two platforms for other users that work with desktop browsers. This included an admin dashboard for us access information and a dashboard for fixed-base operators (FBOs), who are gas station attendants at airfields. DianApps now provides marketing services and will be building a panel to integrate into scheduling software.

What is the team composition?

We speak with two people on a weekly basis. The owner is on every single call as well as a project manager. There’s a larger team working behind the scenes, but we don’t have much communication with them.

How did you come to work with DianApps?

We lost our two previous app developers to bankruptcy. The first developer we had worked with recommended DianApps to us as a good fit. Unfortunately, the price they quoted for us was too high at the time. We tried to find someone to do it for less money. That didn’t work out either. However, throughout the project, Vikash (Co-Founder) reached out to us via email to check in on our project. That persistence showed that he cared about our project and that communication would not be a problem with DianApps like it has been with previous developers. 

After the second developer didn’t work out, we reached out to DianApps. They flew from India to Houston to meet with us without being paid. They then started work, staying in constant communication and learning our product and industry. Within a couple of weeks, we were convinced to commit to a year-long contract with them. 

How much have you invested with them?

We plan to spend about $50,000–$70,000.

What is the status of this engagement?

The partnership started in September 2019 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’d been without a functioning product for a year and a half and could no longer see the finish line. When DianApps came on, it took them two months to figure things out and then release the app to the App Store. That was exactly what we’d asked for and it was a huge milestone for us. 

Since then, because we have something in the market, we can make plans for the next year. We have close to 30 users and 10 FBOs, but we’re still in testing. We would have given up if we didn’t have DianApps behind us. They really believed in our product and pushed us to keep making progress. This experience completely changed our minds about what developers should be like.

How did DianApps perform from a project management standpoint?

We have weekly catch-up meetings. Each one is scheduled, and DianApps never cancels; they show up prepared every time. Otherwise, we communicate through Basecamp, where I can request changes and get a response from the PM. We use WhatsApp for more time-sensitive issues like glitches and troubleshooting. If we have urgent issues, they’re available to call. 

At first, we thought our time zone differences would be a problem, but that hasn’t been an issue. We set parameters from the get-go and they’re 100% responsive to everything we ask of them.

What did you find most impressive about them?

Their passion for what they do comes across in every aspect of their work, from communication to sticking to deadlines to encouraging us to get past each tough spot. 

Are there any areas they could improve?

I honestly can’t think of a single thing. I look forward to the day when they have a team that is more local to us; we appreciate their efforts so much that we’d like to spend more face-to-face time with them.

Any advice for potential customers?

DianApps is very willing to learn your product and your industry. Don’t worry about giving them too much information; give them as much as you possibly can. They don’t want to just build what you ask for, but to build something beyond your wildest dreams. They have to understand your industry first to do so.

Please describe your company and your position there.

I am the Founder and CEO of Chatmaite. Chatmaite is a messaging app with integrated AI avatars. Our company provides customers with in app, in chat AI interactions.

For what projects/services did your company hire DianApps Technologies?

We engaged DianApps to complete the build, launch the app and provide ongoing maintenance and support.

What were your goals for this project?

To successfully complete the app, launch the product and provide ongoing support for the App whilst we pitch to clients.

How did you select this vendor?

Some team members from DianApps were previously working on the build for a different company. When the previous dev company ceased trading, DianApps was able to take over the project.

Describe the project in detail.

Completion of coding, compliance with App Store policies and procedures, dialogflow management and integration, liaising with sports data APIs, ongoing trouble shooting and compliance.

What was the team composition?

CEO, android and iOS dev specialists, dialogflow specialist, project manager.

Can you share any outcomes from the project that demonstrate progress or success?

Successfully finished coding the app, managed dialogflow issues, successfully launched the app. Continued successful management of app maintenance.

How effective was the workflow between your team and theirs?

I was able to directly liaise with the CEO at DianApps who directed the project and engaged team members appropriately and effectively.

What did you find most impressive about this company?

I've been impressed with DianApps' ability to achieve outcomes and their commitment to completing tasks. DianApps have an admirable entrepreneurial spirit and continue to improve the scope of the services they offer and their workflow management practices and effectiveness.

Are there any areas for improvement?

DianApps are aiming to provide more commercial direction for their clients including facilitating mutually beneficial connections between clients - this will be a welcome addition to their capabilities.

Introduce your business and what you do there.

I’m the CEO and president of Neighbor Labor App. It’s a new app in the job board economy offering services such as beauty, handyman work, painting, dog walking, and other things of that nature.

What challenge were you trying to address with DianApps?

We were looking for a new app developer since our previous developer’s business unexpectedly collapsed in December 2019.

What was the scope of their involvement?

DianApps took over our development process and helped launch us in the App Store and Google Play Store. Although they didn’t necessarily start from scratch, their team had to go back pretty far because we lost a lot of the code when the other company collapsed.

They added a lot of features and functionalities to the app, especially on the provider side. We now have push notifications and an easier flow in uploading photos. Their team assisted with timing within the app, as well as scheduling launches.

What is the team composition?

I worked directly with Parag (Co-Founder, DianApps) and Pancham (Product Owner, DianApps).

How did you come to work with DianApps?

When we were looking for a new developer, Parag jumped in and told us he could help get some of our source code back. He was a very nice gentleman who was sincerely looking to help us get along.

My business partner found him, and it was probably one of the best finds we’ve ever had. He’s been a huge asset to us.

What is the status of this engagement?

We started working with them in January 2019. The app is completed, but they handle our maintenance now.

What evidence can you share that demonstrates the impact of the engagement?

The app is live and user-friendly. DianApps’ work is incredible. Their designs are excellent, and they were always attentive to our needs and changes.

How did DianApps perform from a project management standpoint?

The communication from their team was 100% on point. We held conference calls twice a week and they were very responsive to everything we requested. If there was an issue, their team jumped on it right away.

DianApps is truly an amazing company to work with. Deadlines were always met and they were proactive about informing us on the next steps. They were always looking ahead to see what would be needed so we could discuss those matters together.

What did you find most impressive about them?

Their customer service and communication skills are impeccable. They made themselves available 24 hours a day, no matter what. We could message them anytime and there’d be a response immediately.

Are there any areas they could improve?

No, I can’t think of anything.

Introduce your business and what you do there.

I’m an executive at Dchange, a clothing company.

What challenge were you trying to address with DianApps Technologies?

I needed someone to develop my website.

What was the scope of their involvement?

They developed the welcome page of my website and helped with Google Search result rankings.

What is the team composition?

I’ve been in contact with two people, but I know there are more working on the project.

How did you come to work with DianApps Technologies?

I tried 3-4 companies before going with them. They contacted me a couple of months ago and it took me a while before I decided to see how they would work. So far, this has been the best of my engagements.

How much have you invested with them?

We’ve spent $5,000-$10,000 so far.

What is the status of this engagement?

We’ve been working together since December 2019.

What evidence can you share that demonstrates the impact of the engagement?

They’ve been very helpful. I’d had very bad experiences with other companies taking a long time and not performing properly. So far, DianApps Technologies has delivered almost every time I ask for something. If I want to make adjustments, they’re great at making them happen really fast.

How did DianApps Technologies perform from a project management standpoint?

Their project management has been very good. There’s a project management tool in place and I have contact with the developers. They’re fast to reply.

What did you find most impressive about them?

They can do whatever you ask of them. I really focus on details that I think are important, and they deliver on them.

Are there any areas they could improve?

No, there’s nothing I’d have them improve. Once in awhile, there’s some miscommunication but that’s it.

Do you have any advice for potential customers?

It’s very easy to work with them. Be very specific about what you want and need so you don’t have to keep requesting changes.

Introduce your business and what you do there.

We are an online application. I'm the founder and developer.

What challenge were you trying to address with DianApps Technologies?

Our process is fairly involved, and we needed help to make revisions and create new versions for Android and iOS. We engaged them to make those revisions and bring the Android version online.

What was the scope of their involvement?

They built the Android version from the foundation up, and they've handled the entire development from the beginning. They also helped make substantial changes to our iOS app's functionality, scope, and capabilities. They took each upgrade from concept to implementation.

What is the team composition?

We worked with approximately six team members who handled various aspects. We had two primary contacts on the admin side, and a team of four other members handled aspects of the development.

How did you come to work with DianApps Technologies?

When I hired the original iOS version, I worked with a large development agency. When that firm closed, I contacted a few individuals who worked there. They recommended DianApps Technologies.

How much have you invested with them?

We've spent between $50,000–$100,000 on their services.

What is the status of this engagement?

We started this collaboration in November 2018, and we still work together.

What evidence can you share that demonstrates the impact of the engagement?

The Android work is ongoing, but all the improvements that have gone live have very few issues. We've corrected some little things, but most of those changes were not in the original scope. The quality and functionality are good.

How did DianApps Technologies perform from a project management standpoint?

They respond promptly, and we have a weekly GoToMeeting call with them. We also communicate consistently through WhatsApp, and they send updates on a regular basis. Their process is good, and they set parameters and benchmarks. So far, they've met all our deadlines.

What did you find most impressive about them?

They're based out of India, and I expected most of our conversations would be online. Their leadership has flown to the States and met with me face-to-face, which I wasn't expecting. They do regular tours to meet with their clients in the U.S., which is a nice feature.

Are there any areas they could improve?

We haven't gotten far enough to have an accurate analysis of all their work on the Android app. We've had no issues, and they accommodate our scheduling needs. I don't have any recommendations for improvements.

Do you have any advice for potential customers?

Define your objectives clearly and make sure everyone is on the same page. Make sure they understand your goals and parameters.

Introduce your business and what you do there.

I’m the founder and CEO of a social media photo-sharing company called picTogether.

What challenge were you trying to address with DianApps Technologies?

I needed a company to finish developing an app that I had worked on with a previous company that collapsed in late 2018.

What was the scope of their involvement?

They developed the iOS version of our app and cleaned up the website’s aesthetics and functionality a little bit. They picked up the work at about 60% complete, and our app is now live on the App Store and the website is almost complete.

What is the team composition?

There are two people that I work with directly, but I’m not sure of the exact number working on the backend of their development team.

How did you come to work with DianApps Technologies?

One of their partners reached out to me because they had hired some people who worked on the project at the original company. They seemed like a good fit so we started working together.

How much have you invested with them?

By the end of the project, I will have spent a little over $25,000 with them.

What is the status of this engagement?

We started working in August 2019 and are continuing to finish the project.

What evidence can you share that demonstrates the impact of the engagement?

I’ve been very happy with the quality of their work. They were able to pick through the code that we had previously developed and figure out how things worked very quickly. After that, our deliverables rarely needed QA because the quality was so high on the first stage of each sprint. When there were issues, they were extremely good at fixing things and incorporating feedback.

How did DianApps Technologies perform from a project management standpoint?

It’s always a little bit challenging working with an overseas company, but they are available any time I need them. Their team does a good job clearly communicating issues and what they need at each step of the project, keeping me as informed as I need to be on what we’re doing and where we’re going.

What did you find most impressive about them?

They are clearly invested in the success of their clients’ projects. They’re not just developing the code. They care about making a working app that people are going to enjoy, and they’ve made some really great suggestions along the way about things that could be improved in the app.

Are there any areas they could improve?

I’ve been pretty happy with the whole process.

Do you have any advice for potential customers?

If you have a very clear vision of what you’re looking to accomplish with them, they do a great job of executing that and then supplementing with advice based on their experience in development. The ideal approach is to have that vision but then also be receptive to their expertise.