Top Call Center Services & Voice Services in the United Kingdom
From London’s global finance hub to fast-growing digital corridors in Manchester, Leeds, Edinburgh, Cardiff, and Belfast, the U.K. is a hotspot for high-quality call center and voice support. The right partner can deliver inbound call handling services, business phone answering services, U.K. virtual receptionist services, and omnichannel customer support that aligns with U.K. GDPR and sector-specific standards.
Clutch helps you evaluate trusted providers with verified client reviews, service focus, and detailed case studies. Use filters for budget, languages, industries, and location to quickly narrow your shortlist and compare proposals with confidence. Explore national leaders or zero in on local specialists by region and sector using the links below:
• Top Call Center Companies & Agencies
• Call Center Companies & Agencies in London
• Call Center Companies & Agencies in Birmingham
• Call Center Companies & Agencies in Manchester
• U.K. Call Center Services & Voice Services for Business Services
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves United KingdomServices provided
See all 20 projectsVirtual Sales Limited is a telemarketing and outbound call center service provider specializing in customer growth and lead generation. Their reviews highlight their consistent delivery and impressive industry knowledge, with 100% of reviewers praising their project management and communication skills. Clients report high satisfaction with the quality of meetings booked and the seamless integration into their sales processes.
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$1,000+< $25 / hr50 - 249London, England
Services provided
See all 73 projectsA-SALES AB is a company specializing in outbound sales generation and telemarketing services. They consistently receive positive feedback for their tailored, data-driven approach, maintaining an average of 10–20 qualified meetings monthly. Their project management is praised for reliability and precision, reflected in 100% of reviews noting timely deliverables and effective communication. Their deep understanding of client industries and commitment to success are frequently highlighted.
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$1,000+< $25 / hr50 - 249London, England
Services provided
See all 134 projectsSalesAR is a lead generation company specializing in Contact Center Services, offering solutions such as Appointment Setting and Customer Support Services. With positive reviews highlighting their effective communication, strategic updates, and impressive engagement, SalesAR has consistently delivered results, with approximately 85% of reviewers praising their ability to meet client needs and generate qualified leads. Their services have facilitated market expansion and enhanced client outreach strategies.
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$1,000+$50 - $99 / hr10 - 49Horsham , England
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See all 20 projectsVirtual Sales Limited is a telemarketing and outbound call center service provider specializing in customer growth and lead generation. Their reviews highlight their consistent delivery and impressive industry knowledge, with 100% of reviewers praising their project management and communication skills. Clients report high satisfaction with the quality of meetings booked and the seamless integration into their sales processes.
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$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Services provided
See all 48 projectsParagon Sales Solutions is a company specializing in Contact Center Services with a focus on Outbound Call Center and Telemarketing Services. The reviews reveal a strong emphasis on professionalism, responsiveness, and enthusiasm, with approximately 87% of clients praising their communication and ability to generate leads. Clients often highlight the company's ability to align with their values and deliver on expectations, with minimal areas for improvement mentioned.
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$1,000+Undisclosed250 - 999London, England
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See all 68 projectsTop Customer Service, a company specializing in Contact Center Services and Customer Support Services, receives positive feedback for their professionalism and efficiency in managing inbound call handling and customer inquiries. Approximately 100% of reviewers commend their ability to improve response times and reduce missed calls, highlighting their effective use of AI-assisted systems and trained agents. Their consistent quality and seamless integration into client businesses make them a reliable choice for telephonic support and customer care services.
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$1,000+< $25 / hr50 - 249London, England
Services provided
See all 65 projectsTask Virtual is a company specializing in Customer Support Services and Inbound Call Center solutions. The reviews highlight their seamless integration into existing operations, professionalism, and commitment to improving client workflows. Approximately 95% of feedback emphasizes their responsiveness and efficiency, while around 90% praise their ability to blend empathy with telephonic support, enhancing patient and customer experiences.
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UndisclosedUndisclosed2 - 9London, England
Services provided
See all 5 projectsThe AI Edit is a strategic consulting firm specializing in AI education, lead generation strategies, and business growth systems. Across all reviews, 100% of clients highlighted their expertise in AI integration and excellent project management, with notable praise for their depth of knowledge and timely, supportive communication. The AI Edit consistently demonstrates a comprehensive and adaptable approach, helping clients enhance AI fluency and operational efficiency.
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$10,000+Undisclosed50 - 249Theale, England
Services provided
See all 3 projectsClarify is a strategic business development and market entry consultancy that specializes in lead generation, sales pipeline development, and market analysis for fintech and enterprise clients. Across their reviews, 100% of clients praise Clarify's timely delivery, effective communication, and detailed documentation. Their expertise in generating qualified opportunities and providing market insights is consistently highlighted, with no major areas for improvement noted by clients.
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$1,000+< $25 / hr250 - 999London, England
Services provided
See all 26 projectsSimply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.
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$5,000+Undisclosed250 - 999Fleet, England
Services provided
See all 23 projectsmemoryBlue is a company offering Contact Center Services, specializing in Outbound Call Center and Telemarketing Services. The reviews reveal a high level of customer satisfaction, with approximately 90% of feedback highlighting their effective lead generation and meeting booking capabilities. A notable 80% of reviewers commend their skilled and responsive team, emphasizing their capability to adapt to client needs efficiently.
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$25,000+$300+ / hr50 - 249Reigate, England
Services provided
See all 1 projectsOpus Technology is a managed IT services provider specializing in IT asset management, telephony, Microsoft stack, connectivity, and cybersecurity. Their reviews reflect overwhelmingly positive feedback, with clients particularly appreciating their professionalism, innovative approach, and effective project management. Approximately 100% of reviewers highlight the team's ability to reduce internal burdens and provide reliable, secure systems.
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$1,000+< $25 / hr50 - 249Nottingham , England
Services provided
Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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$10,000+Undisclosed50 - 249London, England
Services provided
Inside Sales Solutions is a Sales Outsourcing company. The St. Petersburg, Florida-based firm focuses on Sales Outsourcing and Demand Generation Marketing.
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$1,000+< $25 / hr10 - 49Thatcham , England
Services provided
See all 2 projectsVerbatim Virtual Receptionists is a Contact Center Services provider specializing in call handling and customer support services. The company receives positive feedback for its seamless integration with client systems and proactive service improvements, with nearly 100% satisfaction. Clients appreciate their professional receptionists, with 90% highlighting their impressive call management and personal touch. Responsive to feedback, Verbatim excels in enhancing customer service efficiency.
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$5,000+$50 - $99 / hr50 - 249Hitchin, England
Services provided
See all 5 projectsExcelerate360 Ltd is a sales consultancy and lead generation company, praised for its strong cultural fit and ability to integrate with clients' teams. They consistently deliver on time, adapting to clients' changing needs, with 100% positive feedback in reviews highlighting their impressive project management, sales strategy development, and lead generation capabilities. Approximately 60% of reviewers commend their communication and dedication to understanding clients' business models.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Services provided
See all 18 projectsAnswerForce is a comprehensive contact center services provider, specializing in customer support, inbound call center, and telephonic support. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their responsiveness, adaptability, and professionalism. Their ability to tailor call handling scripts and manage complex customer interactions is frequently highlighted by clients from diverse industries.
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
See all 4 projectsQuantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.
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$1,000+$300+ / hr2 - 9London, England
Services provided
See all 27 projectsFriday Solved is a sales strategy consultancy specializing in building and optimizing sales pipelines and lead generation. Reviews consistently highlight their effective project management, with 100% of clients noting their communicative and adaptable approach. Clients appreciate their culture fit and alignment with company values, and 90% of reviewers praise their unique ability to integrate seamlessly with client teams while delivering measurable success.
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$1,000+$50 - $99 / hr10 - 49Ipswich, England
Services provided
See all 26 projectsGLO is a digital marketing agency specializing in lead generation, web development, and SEO services. Across numerous reviews, clients praise GLO for their effectiveness in improving online lead generation, reducing cost-per-lead, and enhancing digital presence. Highlights include a significant increase in business inquiries and high customer satisfaction with project management and communication. Approximately 90% of clients report positive experiences, often citing GLO's expertise and professionalism.
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UndisclosedUndisclosed50 - 249London, England
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See all 4 projectsAbacus Cambridge Partners is a company specializing in Contact Center Services and Customer Support Services, including Inbound and Outbound Call Centers. Reviews highlight their adaptability, with 100% of feedback emphasizing their proactive nature and strong team dynamics. Their agents are praised for maintaining professionalism and patience, while management's responsive communication ensures effective project outcomes.
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$5,000+Undisclosed2 - 9London, England
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See all 12 projectsSpring Drive is a company specializing in lead generation and outbound sales strategies, offering services such as email automation, personalized messaging, and outreach campaign optimization. Reviews highlight their impressive project management, timely delivery, and high level of professionalism. Approximately 90% of reviewers praise Mohan's expertise and the company's effective communication, while nearly 80% emphasize the successful outcomes of their campaigns.
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$1,000+< $25 / hr2 - 9London, England
Services provided
See all 6 projectsCallpalooza is a lead generation and sales development company known for its effective B2B lead sourcing and outreach services. They have consistently received positive feedback, with over 90% of reviewers praising their timely communication and cultural alignment. Customers commend their project management and value for money, with particular emphasis on their ability to adapt strategies to meet client needs.
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$10,000+$100 - $149 / hr10 - 49London, England
Services provided
See all 6 projectsThe Sound Pipe Media is a versatile mobile app development company specializing in designing, developing, and marketing iOS and Android applications. Their reviews indicate a strong track record of delivering projects on time and within budget, with 100% of reviewers highlighting their technical expertise and flexibility in accommodating client schedules. Clients often commend their proactive approach and high-quality work, recommending them for future projects.
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$5,000+$50 - $99 / hr10 - 49London, England
Services provided
See all 10 projectsCurral is a Contact Center Services provider specializing in customer support initiatives such as telephonic and LinkedIn outreach. Feedback indicates a high satisfaction rate, with 100% of reviewers praising their professional approach and effective communication, highlighting their openness and responsiveness in project management. Overall, clients are pleased with the results delivered by Curral.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Services provided
See all 31 projectsAnswerConnect is a provider of Contact Center Services specializing in Customer Support Services, including Inbound Call Center and Customer Care Services. The company is praised for its efficiency and organization, with approximately 90% of reviewers highlighting their exceptional customer service and call handling capabilities. Many clients report significant cost savings and improved productivity, with 75% noting the flexibility and professionalism of their services.
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$1,000+$100 - $149 / hr10 - 49London, England
Services provided
See all 2 projectsMinistry of Innovation is a digital marketing agency specializing in promoting educational courses through paid advertising campaigns, utilizing platforms such as Google Ads, Meta Ads, LinkedIn Ads, and email marketing. The company receives overwhelmingly positive feedback, with clients highlighting their tailored approach, timely delivery, and effective communication. In all reviews, 100% praised their personalized commitment and ability to meet or exceed project goals.
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$5,000+$100 - $149 / hr10 - 49Haywards Heath, England
Services provided
See all 13 projectsSalesSource is a versatile consulting firm specializing in lead generation, marketing, and email security strategies. Across multiple reviews, clients consistently praise their expertise, attention to detail, and effective project management. Approximately 90% of reviews highlight their ability to enhance email deliverability and domain security, while about 80% commend their skill in developing innovative marketing strategies that generate high-quality leads. Overall, clients express high satisfaction with SalesSource's services, noting their quick responsiveness and the tangible success of their projects.
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$5,000+$50 - $99 / hr10 - 49London, England
Services provided
See all 4 projectsLialoom is a company specializing in sales process optimization and lead generation. Across various reviews, clients highlight Lialoom’s effective strategy development, tailored solutions, and attention to detail, with approximately 90% of reviews expressing satisfaction with their services. Clients commend their ability to significantly enhance sales performance and generate quality leads, while also noting their proactive project management and responsiveness.
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Services provided
See all 1 projectsSmartPA is a company specializing in Customer Support Services, offering solutions like Call Handling and Customer Care Services. Reviewers consistently commend their high-level customer service and ability to integrate seamlessly into existing teams, with 100% positive feedback highlighting their effective communication and project management. Notably, 40% of reviewers emphasize their personalized service and cultural alignment with client businesses.
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$1,000+Undisclosed250 - 999Brighton and Hove, England
Services provided
See all 4 projectsSopro is a lead generation company that specializes in creating tailored outreach campaigns to enhance client visibility and sales pipelines. Across the reviews, clients consistently commend their timely delivery, professionalism, and innovative approach. Approximately 100% of the feedback highlights their impressive lead generation capability and project management skills, with no significant areas for improvement noted by the reviewers.
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UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Services provided
See all 2 projectsThe Contact Company specializes in Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call services, telemarketing, and phone support. With 100% satisfaction across reviews, clients praise their seamless workflow, agility, and commitment to customer satisfaction, emphasizing their positive company culture and transparency.
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$5,000+$100 - $149 / hr10 - 49Kingston Upon Thames, England
Services provided
See all 4 projectsIncite is a lead generation and marketing effectiveness consultancy highly regarded for its expertise in developing and executing comprehensive outreach campaigns. Clients consistently praise incite for its ability to expand business opportunities, as evidenced by a notable trebling of international networks for one client. Approximately 80% of reviewers commend incite's strategic approach and impressive results, highlighting their professionalism and adaptability in managing diverse client needs. Some suggest broader service offerings could enhance their already substantial value.
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$25,000+Undisclosed10 - 49Brighton and Hove, England
Services provided
See all 1 projectsSecond Voice is a dynamic marketing agency specializing in targeted outbound email campaigns and AI-enhanced content. Overall, reviews highlight their strong alignment with clients' values, responsive communication, and successful outcomes such as high-value meeting bookings. With 100% positive feedback, Second Voice is praised for its rigorous account management and results-focused approach.
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$1,000+$100 - $149 / hr2 - 9Portsmouth, England
Services provided
See all 2 projectsEggleads is a lead generation company specializing in providing tailored, high-quality leads and strategic insights to agencies. Reviews highlight a 100% positive response, with clients praising their timely delivery and impactful lead quality, resulting in significant sales pipeline growth and engagement. Both reviews commend their valuable insights, though customization could be enhanced.
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$5,000+Undisclosed10 - 49Manchester, England
Services provided
See all 4 projectsFlowd is a lead generation and email marketing agency that excels in fostering client relationships and delivering high-quality leads. Their services have consistently resulted in measurable success, with clients praising their quick responsiveness and collaborative approach. Approximately 100% of reviewers commend their company culture and alignment of values, highlighting their adaptability and dedication to client needs.
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$1,000+Undisclosed2 - 9London, England
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See all 6 projectsSimpout is a lead generation company specializing in automating outreach and sales processes for businesses across various industries. Their services have received positive feedback, with 100% of reviewers highlighting their timely project management, responsiveness, and effective communication. Clients appreciate Simpout's ability to deliver quick results and high return on investment, with several noting their campaigns exceeded expectations.
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$1,000+$25 - $49 / hr10 - 49Crewe, England
Services provided
See all 1 projectsRevOps Finder is a company specializing in outbound telemarketing services. They demonstrated strong project management and responsiveness, meeting all set goals and increasing pipeline value. A notable 100% of feedback highlights their honest approach, indicating consistent client satisfaction. Clients are advised to provide thorough briefings for optimal results.
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UndisclosedUndisclosed2 - 9Reading, England
Services provided
See all 1 projectsVUBO Ltd is a financial services company that specializes in generating leads and increasing business turnover for clients in the payment processing sector. The company receives overwhelmingly positive feedback, with 100% of reviewers highlighting their timely project delivery and efficiency in generating new business. Notably, no areas for improvement were mentioned by the reviewers.
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$5,000+Undisclosed50 - 249Poundbury, England
Services provided
See all 2 projectsGungho is a company specializing in Contact Center Services, focusing on generating new clients through telemarketing efforts. While they successfully arranged meetings as promised, the reviews indicate mixed results, with strengths in accessing a wide range of prospective clients but weaknesses in follow-ups and managing no-shows. The feedback is roughly balanced, with an emphasis on improving follow-up processes.
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$1,000+$50 - $99 / hr10 - 49Crewe, England
Services provided
See all 5 projectsReveGro is a company specializing in Customer Support Services and Telemarketing Services, particularly focusing on lead generation and feedback collection. While 100% of the reviews appreciated their onboarding process and budget-friendly pricing, 100% also noted challenges in project management post-launch, indicating room for improvement in efficiency and communication.
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UndisclosedUndisclosed10 - 49Burscough, England
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See all 3 projectsFace for Business specializes in Contact Center Services, providing tailored Customer Support Services including virtual reception, Inbound Call Center, and call handling. Impressively, 100% of reviewers praise their personalized service and seamless integration as part of their team, noting increased client conversions and enhanced trust pilot ratings. Clients consistently highlight their reliability and impeccable communication, with no areas for improvement identified.
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$1,000+$25 - $49 / hr2 - 9Royal Wootton Bassett, England
Services provided
See all 1 projectsDouble Tap Marketing Ltd is a versatile marketing agency specializing in telemarketing, email marketing, and proposal writing. The company has received overwhelmingly positive feedback, with clients praising their ability to deliver exceptional results, such as securing high-value contracts and producing high-quality marketing materials. Over 90% of reviewers highlight their effective project management and commitment to exceeding expectations.
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$1,000+$300+ / hr2 - 9London, England
Services provided
See all 5 projectsScaled is a consultancy specializing in scaling businesses by providing strategic advisory, growth planning, and process optimization services. The company consistently receives positive feedback, with 100% of reviewers highlighting their expertise and impact on business growth. Clients commend Scaled for their impressive experience and effective project management, noting their ability to address complex challenges and deliver tailored solutions for scaling needs.
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$250,000+$25 - $49 / hr250 - 999Leeds, England
Services provided
See all 3 projectsArise is a company specializing in Contact Center Services, particularly emphasizing outbound call handling and telephonic support. Reviewers consistently praise their reliability and customer service, with strengths in communication and generating new business. Approximately 100% of feedback highlights their positive impact, with no cons mentioned, and customers report significant time and cost savings.
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$1,000+< $25 / hr1,000 - 9,999London, England
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See all 4 projectsNICE inContact is a contact center services provider specializing in inbound call center and customer support services. Overall, the reviews highlight their updated tools, strong communication, and responsive customer care services, with around 75% of reviewers mentioning the quality of their call handling and customer service. However, some feedback indicates areas for improvement in employee engagement due to high turnover.
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$1,000+$50 - $99 / hr10 - 49London, England
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See all 3 projectsCarden IT Services is a comprehensive IT support company offering services such as network management, IT hardware supply, and more. Reviewers praise their friendly, efficient service and technical expertise, with seamless workflows and effective communication noted by 100% of reviewers. While most feedback is positive, one reviewer suggested earlier escalation of issues could enhance service timeliness.
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$1,000+$50 - $99 / hr2 - 9WIRRAL, England
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See all 3 projectsLead Pronto is a digital marketing and lead generation agency known for its comprehensive services, including social media management, PPC strategy, and website optimization. Their client reviews reflect a high level of satisfaction, highlighting their results-oriented approach, with notable increases in organic traffic and lead conversion rates. Approximately 90% of clients commend their responsiveness, strategic insight, and ability to tailor services to client needs.
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$1,000+< $25 / hr50 - 249London, England
Services provided
See all 8 projectsAmazon Consultant is a marketing agency specializing in Amazon platform services, including product listings, keyword research, and FBA setup. Overall feedback is overwhelmingly positive, with 100% of reviewers praising their ability to enhance product visibility and sales. Reviewers also highlight their expertise in Amazon and the fashion sector, noting clear communication and timely delivery of services.
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$1,000+< $25 / hr250 - 999London, England
Services provided
See all 1 projectsCALLCARE is a UK-based contact center specializing in inbound call handling and customer care services, specifically for out-of-hours support. While their onboarding process is praised, consistent feedback highlights poor communication, with 100% of the reviewers noting significant delays in project updates and script modifications. Additionally, 100% reported dissatisfaction with staff training and pronunciation issues, indicating a need for improvement in employee preparation and client engagement.
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
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See all 1 projectsMedical PA, a company specializing in call center services, provides inbound call handling and customer support for medical practices. Feedback highlights their professionalism and efficiency, with 80% of reviewers praising their time-saving service and quick email responses. However, 20% mentioned issues with call transfers, suggesting room for improvement in this area. Overall, they are recommended for effective telephonic support.
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List of the Top 15 United Kingdom Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249London, England
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
38/40.020/20 Reviews10/10 Clients & Experience8/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.3/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
50% Call Center Services50% Sales Outsourcing -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
35% Call Center Services65% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services12% Sales Outsourcing20% Other -
$5,000+Undisclosed250 - 999Fleet, England
Ability to deliver
31.9/40.015/20 Reviews8.4/10 Clients & Experience8.4/10 Market PresenceService focus
15% Call Center Services25% Sales Outsourcing60% Other -
$5,000+$50 - $99 / hr50 - 249Hitchin, England
Ability to deliver
31.9/40.016.4/20 Reviews9.5/10 Clients & Experience6/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services30% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
31.6/40.018.4/20 Reviews6.4/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$25,000+$300+ / hr50 - 249Reigate, England
Ability to deliver
33.5/40.014.8/20 Reviews9.2/10 Clients & Experience9.5/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$300+ / hr2 - 9London, England
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$1,000+$50 - $99 / hr10 - 49Ipswich, England
Ability to deliver
35.3/40.016/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services90% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+Undisclosed2 - 9London, England
Ability to deliver
25.9/40.016.8/20 Reviews2.9/10 Clients & Experience6.2/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr2 - 9London, England
Ability to deliver
25.9/40.015.8/20 Reviews6.1/10 Clients & Experience4/10 Market PresenceService focus
65% Sales Outsourcing35% Other -
$10,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
33.1/40.015.6/20 Reviews8.3/10 Clients & Experience9.2/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
24.5/40.016.4/20 Reviews0/10 Clients & Experience8.1/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
24.5/40.015/20 Reviews1/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services30% Sales Outsourcing -
$1,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
27.6/40.016.4/20 Reviews6.3/10 Clients & Experience4.9/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
28.2/40.017.6/20 Reviews2.2/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr10 - 49Haywards Heath, England
Ability to deliver
32.5/40.016.4/20 Reviews10/10 Clients & Experience6.1/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
27.1/40.016.6/20 Reviews6.5/10 Clients & Experience4/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+Undisclosed250 - 999Brighton and Hove, England
Ability to deliver
23.1/40.017.4/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
22.9/40.017.2/20 Reviews0.7/10 Clients & Experience5/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Ability to deliver
24.7/40.016.2/20 Reviews2.7/10 Clients & Experience5.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+$100 - $149 / hr10 - 49Kingston Upon Thames, England
Ability to deliver
27.6/40.015.8/20 Reviews6.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$25,000+Undisclosed10 - 49Brighton and Hove, England
Ability to deliver
22.5/40.016.4/20 Reviews0/10 Clients & Experience6.2/10 Market PresenceService focus
100% Sales Outsourcing
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How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.K. Call Center Services & Voice Services FAQs
U.K. providers combine mature service operations with deep familiarity with local regulations and customer expectations. Teams understand U.K. accents, regional nuances, and accessibility needs, which can lift CSAT and first-contact resolution.
Moreover, many operate 24/7 with multilingual coverage for EMEA and North America, making them ideal for brands needing round‑the‑clock customer support solutions in the U.K. Critically, leading firms design workflows aligned with U.K. GDPR, Ofcom guidance, and sector rules (e.g., FCA in financial services), helping reduce compliance risk while improving service quality.
Pricing varies by channel mix, complexity, and hours:
- Per agent hour (inbound/general support): £18–£40
- Specialized programs (technical support, healthcare, regulated sectors): £30–£60 per hour
- Per minute (pay‑as‑you‑go answering): £0.50–£1.20
- U.K. virtual receptionist services: £25–£150 per month base, plus usage
- Dedicated FTE seats (fully loaded): £1,800–£3,500 per month
Ask for pricing transparency on setup fees, QA/coaching, technology, and after‑hours surcharges. For outsourced call center U.K. programs, pilot projects can validate volumes and true cost per resolution before scaling.
Providers in the United Kingdom commonly support a broad spectrum of markets and niches, catering to the vast and diverse business landscape of the region. You’ll often find dedicated companies specializing in:
- Financial services and fintech (London and Edinburgh) with FCA‑aware processes
- Retail and e‑commerce (Manchester, Birmingham, Leeds) for peak season overflow
- Health care and health tech with patient‑safe handling and data privacy
- Travel, hospitality, and transportation with seasonal multilingual support
- SaaS and technology with tiered technical support and onboarding
- Public sector and nonprofits with accessible, inclusive communications
Look for sector case studies and compliance evidence matching your environment.
Define your project’s scope and requirements to help guide your search criteria. Then, look for trusted agencies on Clutch and narrow your options by assessing the following:
- Compliance and security — U.K. GDPR, ISO 27001, PCI DSS (if taking payments), Cyber Essentials.
- Operations — QA frameworks, agent training, coaching cadence, and speech analytics.
- Test integrations — CRM/help desk, IVR/telephony, WFM reporting.
- Culture fit — listen to sample calls; ensure brand voice matches expectations.
- References — confirm outcomes for similar U.K. inbound call handling services or business phone answering services.
- Vague reporting or no real‑time dashboards for SLAs and QA scores
- One‑size‑fits‑all scripts with limited ability to customize customer journeys
- No documented data protection controls or refusal to share DPA/processing details
- High agent turnover without a training and retention plan
- Overpromising on staffing ramp times or multilingual coverage
- Limited disaster recovery or single‑site dependency for 24/7 coverage
- Hidden fees for after‑hours or simple changes to IVR/knowledge base
Call centers play a vital role in representing your business and nurturing customer relationships. The wrong partner can hurt your reputation and expose your organization to risks. Make sure you spot and avoid these red flags early.