Top Call Center Services & Voice Services in the United Kingdom
From London’s global finance hub to fast-growing digital corridors in Manchester, Leeds, Edinburgh, Cardiff, and Belfast, the U.K. is a hotspot for high-quality call center and voice support. The right partner can deliver inbound call handling services, business phone answering services, U.K. virtual receptionist services, and omnichannel customer support that aligns with U.K. GDPR and sector-specific standards.
Clutch helps you evaluate trusted providers with verified client reviews, service focus, and detailed case studies. Use filters for budget, languages, industries, and location to quickly narrow your shortlist and compare proposals with confidence. Explore national leaders or zero in on local specialists by region and sector using the links below:
• Top Call Center Companies & Agencies
• Call Center Companies & Agencies in London
• Call Center Companies & Agencies in Birmingham
• Call Center Companies & Agencies in Manchester
• U.K. Call Center Services & Voice Services for Business Services
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves United KingdomServices provided
See all 22 projectsVirtual Sales Limited is a distinguished provider of outbound call center and telemarketing services, specializing in lead generation and appointment setting. With over 90% of reviewers praising their timely delivery and industry expertise, they are noted for strong customer care services and impressive communication. Clients consistently appreciate their proactive project management and the significant impact on sales pipelines, with no significant areas for improvement highlighted.
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UndisclosedUndisclosed250 - 999London , England
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Launched in 2012, S2W Media is a Business Consulting company. The team specializes in Business Consulting and Email Marketing and is located in New York, New York and San Francisco, California.
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UndisclosedUndisclosed10 - 49Histon, England
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BioStrata is a public relations agency. Located in Histon, England and Boston, Massachusetts, the agency was founded in 2014. Their services include Public Relations and Content Marketing.
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$1,000+< $25 / hr10 - 49Norwich, England
Services provided
See all 1 projectsCompare Telemarketing Agency provides comprehensive Telemarketing Services, specializing in both Outbound Call Center and Contact Center Services. Reviews highlight their success in increasing lead conversion rates and improving call efficiency, while emphasizing their innovative strategies and exceptional responsiveness. Clients appreciate their alignment with company values, though they suggest more detailed progress updates for enhanced transparency.
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$1,000+< $25 / hr50 - 249Wednesbury, England
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BEYOND JUST SERVICE is an answering service company. The team is located in Panchkula, India and Wednesbury, England, and their services include Call Center Services and Sales Outsourcing.
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$5,000+$100 - $149 / hr10 - 49Bradford, England
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NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence.
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$25,000+Undisclosed10 - 49London, England
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Answering service FX Digital was launched in 2011. The firm focuses on Call Center Services and Web Design, and is small.
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$1,000+Undisclosed10 - 49London, England
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Enticeable is a Digital Strategy company. The team is located in London, England, and their services include Digital Strategy and Marketing Strategy.
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UndisclosedUndisclosed1,000 - 9,999Marlow, England
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Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.
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$1,000+Undisclosed10 - 49London, England
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See all 1 projectsPrompX partners with innovators in 30+ industries from SaaS and Fintech to Professional Services and IT/MSP, to engineer high-value conversations for founders and revenue leaders. Powered by human
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$1,000+< $25 / hr10 - 49Portishead, England
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MyBrightside is a Sales Outsourcing company. Based in Portishead, England, the team offers Sales Outsourcing and Social Media Marketing.
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UndisclosedUndisclosed10 - 49London, England
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QAZI SHAHROZ is a SEO services firm and Sales Outsourcing company. Their team is headquartered in London, England and offers Search Engine Optimization and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249London, England
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Call center company Smart Call Solutions Pvt Ltd was founded in 2022. The team offers Call Center Services and Digital Strategy.
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$1,000+< $25 / hr50 - 249London, England
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Crownline Global is a Back Office Outsourcing company based in London, England. Established in 2026, the team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+Undisclosed10 - 49Newquay, England
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Linked Hacker Ads is a small pay per click company. Launched in 2017, the team focuses on Pay Per Click and Sales Outsourcing.
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$1,000+Undisclosed2 - 9London, England
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Back Office Outsourcing and Sales Outsourcing company The Playbook Agency was launched in 2023. The team focuses on Back Office Outsourcing and Sales Outsourcing.
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$5,000+$25 - $49 / hr10 - 49London , England
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Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49Newcastle upon Tyne, England
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The Unite Group is an IT managed services company. Based in Newcastle upon Tyne, England, their small team focuses on IT managed services and Call Center Services. The agency was established in
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$1,000+< $25 / hr2 - 9Preston, England
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Business Consulting company Frontline Sales Consultancy was established in 2014. In Preston, England, the team focuses on Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249Portsmouth, England
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Paragon Marketing Projects is a Direct Marketing company launched in 2017. The firm provides Direct Marketing and Other Marketing, and is midsize.
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$5,000+< $25 / hr2 - 9London, England
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See all 1 projectsDesire Group International offers sales outsourcing, lead generation, social media enhancement, and business expansion services. Their reviews highlight a systematic and tech-driven approach, with an emphasis on timely delivery and seamless project management. Clients commend their ability to significantly boost revenue and market reach, although some note pricing as an area for improvement.
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$1,000+< $25 / hr10 - 49Glasgow, Scotland
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See all 1 projectsThe Lead Generation Company is a telemarketing services provider specializing in outbound call center operations and lead generation. However, 100% of the reviews reflect negative feedback, highlighting their inefficacy, lack of professionalism, and failure to meet contractual obligations. Reviewers consistently report an absence of tangible results and unproductive communication practices.
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$1,000+Undisclosed10 - 49Dorking, England
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Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249London, England
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Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Lytchett Matravers, England
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Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9Cheadle, England
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Snappy Assistance is an answering service company. They are in Cheadle, England and have small team. They offer Call Center Services and Back Office Outsourcing.
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$5,000+$300+ / hr2 - 9Bellshill, Scotland
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Pure Pipeline is a Market Research company. The team offers Market Research and Web Design and is in Bellshill, Scotland.
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$1,000+$100 - $149 / hr2 - 9London, England
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Oppdrip is a Sales Outsourcing company. Founded in 2023, the firm is in London, England. Their team specializes in Sales Outsourcing and Direct Marketing.
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$1,000+$50 - $99 / hr2 - 9Maidenhead, England
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CRfM Consulting is a small Sales Outsourcing and CRM consulting and SI company established in 2024. Their team offers Sales Outsourcing and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Shanklin, England
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E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Salford, England
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Call center service AlldayPA focuses on Call Center Services and Customer Service Outsourcing. They are based in Salford, England.
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$1,000+Undisclosed10 - 49Shepshed, England
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Established in 2013, We Are Team Rocket is a Demand Generation Marketing company. The team focuses on Demand Generation Marketing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249London, England
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Recruit Overseas is a Recruiting company. Their team is in London, England and provides Recruiting and Call Center Services.
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$10,000+$150 - $199 / hr2 - 9London, England
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Business Consulting company salesmentor was founded in 2021. The team specializes in Business Consulting and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Sittingbourne, England
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GoResponse is a midsize call center headquartered in Sittingbourne, England. The team focuses on Call Center Services.
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$1,000+< $25 / hr250 - 999East Yorkshire, England
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In East Yorkshire, England, KC Contact Centres is a call center. Founded in 1999, the team specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Southend-on-sea, England
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Launched in 2010, Ventrica is an answering service company. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Borough Green, England
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Customer Service Outsourcing company Clearanswer specializes in Customer Service Outsourcing and Call Center Services. They are based in Borough Green, England.
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$1,000+< $25 / hr10,000+Milton Keynes, England
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Konecta, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The agency is headquartered in Milton Keynes, England.
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$1,000+< $25 / hr10 - 49Crewe , England
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Launched in 1994, Office Link is a small telephone answering service in Crewe , England. Their team focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Congleton, England
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Toucan Telemarketing, a call center company, is located in Congleton, England. Their services include Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Cambridge , England
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Zoom Answer Call is a telephone answering service. They are located in Cambridge , England and have small team. They specialize in Call Center Services.
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$1,000+< $25 / hr10 - 49Kirton in Lindsey, England
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Anserve is a small Kirton in Lindsey, England-based call center company. Their services include Call Center Services.
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$1,000+< $25 / hr50 - 249Northamptonshire, England
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BCC is a midsize call center company. Founded in 1989, the team focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9Dronfield, England
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Paperclip Admin is a call center. In Dronfield, England, the firm focuses on Call Center Services and Transcription.
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$1,000+< $25 / hr2 - 9Ringstead, England
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Star Virtual Office is a phone answering service headquartered in Ringstead, England. They focus on Call Center Services and Sales Outsourcing and were launched in 2008.
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$1,000+< $25 / hr250 - 999Sheffield, England
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Ant Marketing is a telephone answering service. Founded in 1989, the firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Cheshire, England
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Pa4you, a small phone answering service, is in Cheshire, England. The team focuses on Call Center Services.
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$1,000+$25 - $49 / hr250 - 999Sheffield, England
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Voice Marketing Ltd, a call center, was launched in 2006. They focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Cheshire, England
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Located in Cheshire, England, UK Virtual Services is a small phone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr1,000 - 9,999Cardiff, Wales
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M&Y Global Services is a call center service. They were established in 2001, and their services include Call Center Services and Finance & Accounting Outsourcing (FAO).
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List of the Top 15 United Kingdom Call Center Companies & Voice Services
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$1,000+$200 - $300 / hr50 - 249London, England
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
50% Call Center Services50% Sales Outsourcing -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
35% Call Center Services65% Other -
$10,000+Undisclosed50 - 249Theale, England
Ability to deliver
32.8/40.017.4/20 Reviews9.7/10 Clients & Experience5.8/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services12% Sales Outsourcing20% Other -
$5,000+Undisclosed250 - 999Fleet, England
Ability to deliver
31.9/40.015/20 Reviews8.4/10 Clients & Experience8.4/10 Market PresenceService focus
15% Call Center Services25% Sales Outsourcing60% Other -
$5,000+$50 - $99 / hr50 - 249Hitchin, England
Ability to deliver
31.9/40.016.4/20 Reviews9.5/10 Clients & Experience6/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services30% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$25,000+$300+ / hr50 - 249Reigate, England
Ability to deliver
33.5/40.014.8/20 Reviews9.2/10 Clients & Experience9.5/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
30.8/40.017.6/20 Reviews6.4/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr10 - 49Ipswich, England
Ability to deliver
35.3/40.016/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+$300+ / hr2 - 9London, England
Ability to deliver
33.5/40.017.8/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services90% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
Undisclosed< $25 / hr250 - 999Wrexham, Wales
Ability to deliver
25.9/40.014.6/20 Reviews3/10 Clients & Experience8.3/10 Market PresenceService focus
80% Call Center Services20% Other -
$5,000+Undisclosed2 - 9London, England
Ability to deliver
25.9/40.016.8/20 Reviews2.9/10 Clients & Experience6.2/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr2 - 9London, England
Ability to deliver
25.9/40.015.8/20 Reviews6.1/10 Clients & Experience4/10 Market PresenceService focus
65% Sales Outsourcing35% Other -
$10,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
33.1/40.015.6/20 Reviews8.3/10 Clients & Experience9.2/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
28.8/40.018.2/20 Reviews2.2/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
24.5/40.016.4/20 Reviews0/10 Clients & Experience8.1/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
24.5/40.015/20 Reviews1/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services30% Sales Outsourcing -
$1,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
27.6/40.016.4/20 Reviews6.3/10 Clients & Experience4.9/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$5,000+$100 - $149 / hr10 - 49Haywards Heath, England
Ability to deliver
32.5/40.016.4/20 Reviews10/10 Clients & Experience6.1/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
27.1/40.016.6/20 Reviews6.5/10 Clients & Experience4/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+Undisclosed50 - 249Brighton and Hove, England
Ability to deliver
23.1/40.017.4/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
23.1/40.017.4/20 Reviews0.7/10 Clients & Experience5/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Ability to deliver
24.7/40.016.2/20 Reviews2.7/10 Clients & Experience5.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.K. Call Center Services & Voice Services FAQs
U.K. providers combine mature service operations with deep familiarity with local regulations and customer expectations. Teams understand U.K. accents, regional nuances, and accessibility needs, which can lift CSAT and first-contact resolution.
Moreover, many operate 24/7 with multilingual coverage for EMEA and North America, making them ideal for brands needing round‑the‑clock customer support solutions in the U.K. Critically, leading firms design workflows aligned with U.K. GDPR, Ofcom guidance, and sector rules (e.g., FCA in financial services), helping reduce compliance risk while improving service quality.
Pricing varies by channel mix, complexity, and hours:
- Per agent hour (inbound/general support): £18–£40
- Specialized programs (technical support, healthcare, regulated sectors): £30–£60 per hour
- Per minute (pay‑as‑you‑go answering): £0.50–£1.20
- U.K. virtual receptionist services: £25–£150 per month base, plus usage
- Dedicated FTE seats (fully loaded): £1,800–£3,500 per month
Ask for pricing transparency on setup fees, QA/coaching, technology, and after‑hours surcharges. For outsourced call center U.K. programs, pilot projects can validate volumes and true cost per resolution before scaling.
Providers in the United Kingdom commonly support a broad spectrum of markets and niches, catering to the vast and diverse business landscape of the region. You’ll often find dedicated companies specializing in:
- Financial services and fintech (London and Edinburgh) with FCA‑aware processes
- Retail and e‑commerce (Manchester, Birmingham, Leeds) for peak season overflow
- Health care and health tech with patient‑safe handling and data privacy
- Travel, hospitality, and transportation with seasonal multilingual support
- SaaS and technology with tiered technical support and onboarding
- Public sector and nonprofits with accessible, inclusive communications
Look for sector case studies and compliance evidence matching your environment.
Define your project’s scope and requirements to help guide your search criteria. Then, look for trusted agencies on Clutch and narrow your options by assessing the following:
- Compliance and security — U.K. GDPR, ISO 27001, PCI DSS (if taking payments), Cyber Essentials.
- Operations — QA frameworks, agent training, coaching cadence, and speech analytics.
- Test integrations — CRM/help desk, IVR/telephony, WFM reporting.
- Culture fit — listen to sample calls; ensure brand voice matches expectations.
- References — confirm outcomes for similar U.K. inbound call handling services or business phone answering services.
- Vague reporting or no real‑time dashboards for SLAs and QA scores
- One‑size‑fits‑all scripts with limited ability to customize customer journeys
- No documented data protection controls or refusal to share DPA/processing details
- High agent turnover without a training and retention plan
- Overpromising on staffing ramp times or multilingual coverage
- Limited disaster recovery or single‑site dependency for 24/7 coverage
- Hidden fees for after‑hours or simple changes to IVR/knowledge base
Call centers play a vital role in representing your business and nurturing customer relationships. The wrong partner can hurt your reputation and expose your organization to risks. Make sure you spot and avoid these red flags early.