Top Call Center Services & Voice Services in the United Kingdom
From London’s global finance hub to fast-growing digital corridors in Manchester, Leeds, Edinburgh, Cardiff, and Belfast, the U.K. is a hotspot for high-quality call center and voice support. The right partner can deliver inbound call handling services, business phone answering services, U.K. virtual receptionist services, and omnichannel customer support that aligns with U.K. GDPR and sector-specific standards.
Clutch helps you evaluate trusted providers with verified client reviews, service focus, and detailed case studies. Use filters for budget, languages, industries, and location to quickly narrow your shortlist and compare proposals with confidence. Explore national leaders or zero in on local specialists by region and sector using the links below:
• Top Call Center Companies & Agencies
• Call Center Companies & Agencies in London
• Call Center Companies & Agencies in Birmingham
• Call Center Companies & Agencies in Manchester
• U.K. Call Center Services & Voice Services for Business Services
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves United KingdomServices provided
See all 23 projectsVirtual Sales Limited is a distinguished provider of outbound call center and telemarketing services, specializing in lead generation and appointment setting. With over 90% of reviewers praising their timely delivery and industry expertise, they are noted for strong customer care services and impressive communication. Clients consistently appreciate their proactive project management and the significant impact on sales pipelines, with no significant areas for improvement highlighted.
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UndisclosedUndisclosed1,000 - 9,999London, England
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MeritGroup is a big data analytics company. They are based in London, England and have large team. They provide BI & big data consulting & SI and Call Center Services.
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UndisclosedUndisclosed250 - 999London, England
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Sabio, a midsize phone answering service, is based in London, England. The team provides Call Center Services.
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UndisclosedUndisclosed10 - 49Shirley, England
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Team Telemarketing Ltd, a Sales Outsourcing company, specialize in Sales Outsourcing and Social Media Marketing. They were founded in 2000.
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UndisclosedUndisclosed250 - 999Nantgarw, Wales
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Connect Assist is an answering service launched in 2006. The midsize team specializes in Call Center Services.
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UndisclosedUndisclosed50 - 249Newcastle upon Tyne, England
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Inspired Outsourcing Limited is an answering service. Their midsize team is in Newcastle upon Tyne, England. Their services include Call Center Services.
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UndisclosedUndisclosed250 - 999London, England
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VeriCall Ltd, a call center service and Back Office Outsourcing company, was established in 2017. The company specializes in Call Center Services and Back Office Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Burgess Hill, England
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BDM Talk, a midsize phone answering service and Back Office Outsourcing company, is in Burgess Hill, England. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49City of London, England
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LEADSCALE ENGINE is a Sales Outsourcing company established in 2004. Based in City of London, England, the team specializes in Sales Outsourcing and Fulfillment.
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UndisclosedUndisclosed10 - 49Horsham, England
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Strategicabm is a Sales Outsourcing company. In Horsham, England, the agency was founded in 1995. Their services include Sales Outsourcing and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Orpington, England
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The Linked People, a small Sales Outsourcing company, is headquartered in Orpington, England. The team focuses on Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Bangor, Northern Ireland
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Established in 2008, Mango Direct Marketing is a phone answering service. The team offers Call Center Services and Social Media Marketing and is located in Bangor, Northern Ireland.
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UndisclosedUndisclosed10 - 49London, England
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Red Volcano is a Sales Outsourcing company established in 2016. Their services include Sales Outsourcing and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249London, England
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The Marketing Practice, a midsize Sales Outsourcing company, is in London, England. Their services include Sales Outsourcing and Pay Per Click.
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$10,000+< $25 / hr1,000 - 9,999Leicester, England
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ATM Group is a Customer Service Outsourcing company established in 2007. The team specializes in Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr50 - 249London, England
Services provided
Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+Undisclosed10 - 49Dorking, England
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Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Norwich, England
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OpenContact, a telephone answering service, was launched in 2000. The team offers Call Center Services and Back Office Outsourcing and is based in Norwich, England.
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$1,000+< $25 / hr50 - 249Sutton Coldfield, England
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MPL Contact is a Customer Service Outsourcing company founded in 1994. The team specializes in Customer Service Outsourcing and Call Center Services and is based in Sutton Coldfield, England.
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UndisclosedUndisclosed10 - 49Shanklin, England
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E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Newcastle upon Tyne, England
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The Unite Group is an IT managed services company. Based in Newcastle upon Tyne, England, their small team focuses on IT managed services and Call Center Services. The agency was established in
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$1,000+< $25 / hr10 - 49Chester , England
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Call center service UK Call Centre was launched in 1993. The company specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed10 - 49Shepshed, England
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Established in 2013, We Are Team Rocket is a Demand Generation Marketing company. The team focuses on Demand Generation Marketing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Solihull, England
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Elevate AI is an AI Consulting company. In Solihull, England, their small team specializes in AI Consulting and Sales Outsourcing. The agency was founded in 2025.
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$10,000+$150 - $199 / hr250 - 999Leeds , England
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Egton , a midsize call center, is based in Leeds , England. Their services include Call Center Services and IT strategy consulting.
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$1,000+< $25 / hr50 - 249London, England
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Recruit Overseas is a Recruiting company. Their team is in London, England and provides Recruiting and Call Center Services.
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$1,000+< $25 / hr10 - 49Wembley, England
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Confero, a call center, is located in Wembley, England and London, England. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Dudley, England
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Opal Outsourcing is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Back Office Outsourcing and are based in Dudley, England.
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$5,000+$25 - $49 / hr10 - 49London, England
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See all 1 projectsVizgo Technologies is built to serve a global clientele, actively positioning its high-ticket development and managed support teams to assist tech startups, SaaS companies, and digital brands across
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$1,000+< $25 / hr10 - 49London, England
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IRecruit Tech is a Back Office Outsourcing company founded in 2016. Their team provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Birmingham, England
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Connect Solutions Hub is a call center. Their small team is located in Birmingham, England and offers Call Center Services and Back Office Outsourcing. The firm was established in 2024.
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$5,000+Undisclosed10 - 49London, England
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ClosuraGrowth is a Sales Outsourcing company launched in 2025. The team offers Sales Outsourcing and CRM consulting and SI and is headquartered in London, England.
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$10,000+$150 - $199 / hr2 - 9London, England
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Business Consulting company salesmentor was founded in 2021. The team specializes in Business Consulting and Sales Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9London, England
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Circa Core Ltd is a small answering service company. Founded in 2025, the team focuses on Call Center Services and CRM consulting and SI.
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$5,000+$200 - $300 / hr2 - 9Poole, England
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H2 is a Sales Outsourcing company. Based in Poole, England, the agency was launched in 2026. Their team focuses on Sales Outsourcing and Demand Generation Marketing.
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$1,000+< $25 / hr2 - 9Watton, England
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Seawave Media Ltd is a phone answering service. The company is located in Watton, England. Their team focuses on Call Center Services and Direct Marketing.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
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Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Peterborough, England
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Founded in 1993, Totally Inbound is a telephone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Wells, England
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Phone answering service TelePA was launched in 2004. Based in Wells, England, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Bradford, England
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HumAi Webs is a social media marketing firm. The team offers Social Media Marketing and Search Engine Optimization and is based in Bradford, England and Islamabad, Pakistan.
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UndisclosedUndisclosedFreelancerLondon, England
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BOOSTER is a small London, England-based Sales Outsourcing company. Their services include Sales Outsourcing and Business Consulting.
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$1,000+< $25 / hr50 - 249Liverpool , England
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The ContactPeople is a telephone answering service established in 1992. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Birkenhead, England
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Digital Strategy and Sales Outsourcing company Digital Associates was founded in 2018. Headquartered in Birkenhead, England, the team specializes in Digital Strategy and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
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Demand Exchange, a Customer Service Outsourcing and Sales Outsourcing company, was established in 2017. They provides Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Paulton, England
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TPL Digital is a small Paulton, England-based Content Marketing company. The team focuses on Content Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Crawley, England
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Noetica, a call center service and Back Office Outsourcing company, was established in 1997. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
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Kindico Digital Marketing Agency Ltd is an Affiliate Marketing and Sales Outsourcing company founded in 2016. The team specializes in Affiliate Marketing and Sales Outsourcing.
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$10,000+$150 - $199 / hr50 - 249London, England
Services provided
Breaking Blue is a branding company. The London, England-based firm provides Branding and Call Center Services.
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UndisclosedUndisclosed2 - 9Hereford, England
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SEO company Webdrex was founded in 2023. The agency provides Search Engine Optimization and Web Design.
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$1,000+$50 - $99 / hr10 - 49Gravesend, England
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Voice Talent Online is a video production company. They are based in Gravesend, England and have small team. Their services include Video Production and Call Center Services.
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UndisclosedUndisclosed10 - 49Ottery Saint Mary, England
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Hostcomm, a cloud consulting & SI company, is in Ottery Saint Mary, England. Their services include cloud consulting & SI and Artificial Intelligence.
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List of the Top 15 United Kingdom Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249London, England
Ability to deliver
34.1/40.020/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
32.5/40.018.4/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Call Center Services60% Sales Outsourcing -
$10,000+Undisclosed50 - 249Theale, England
Ability to deliver
32.1/40.017.8/20 Reviews9.7/10 Clients & Experience4.7/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
32/40.016.6/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
35% Call Center Services65% Other -
$1,000+$200 - $300 / hr50 - 249London, England
Ability to deliver
30/40.020/20 Reviews10/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$5,000+$50 - $99 / hr50 - 249Hitchin, England
Ability to deliver
29.6/40.016.2/20 Reviews9.5/10 Clients & Experience3.9/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
28.1/40.015.6/20 Reviews8.5/10 Clients & Experience4/10 Market PresenceService focus
68% Call Center Services12% Sales Outsourcing20% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
27.8/40.016.4/20 Reviews7.7/10 Clients & Experience3.7/10 Market PresenceService focus
100% Sales Outsourcing -
$5,000+Undisclosed250 - 999Fleet, England
Ability to deliver
27.5/40.015/20 Reviews8.4/10 Clients & Experience4.1/10 Market PresenceService focus
15% Call Center Services25% Sales Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
29.1/40.018/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
27.4/40.015.6/20 Reviews7.6/10 Clients & Experience4.2/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
27.1/40.014.6/20 Reviews8.3/10 Clients & Experience4.2/10 Market PresenceService focus
70% Call Center Services30% Other -
$25,000+$300+ / hr50 - 249Reigate, England
Ability to deliver
30.4/40.014.8/20 Reviews9.2/10 Clients & Experience6.4/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$300+ / hr2 - 9London, England
Ability to deliver
31.3/40.017.6/20 Reviews10/10 Clients & Experience3.7/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+< $25 / hr2 - 9London, England
Ability to deliver
24.9/40.015.8/20 Reviews6.1/10 Clients & Experience3/10 Market PresenceService focus
65% Sales Outsourcing35% Other -
$5,000+Undisclosed2 - 9London, England
Ability to deliver
24/40.016.6/20 Reviews2.9/10 Clients & Experience4.5/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+$50 - $99 / hr10 - 49Ipswich, England
Ability to deliver
30.9/40.016/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
26.3/40.016.4/20 Reviews6.3/10 Clients & Experience3.7/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
26.1/40.016.6/20 Reviews6.5/10 Clients & Experience3/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
28.4/40.015.8/20 Reviews8.2/10 Clients & Experience4.4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$10,000+Undisclosed50 - 249London, England
Ability to deliver
22.2/40.018.2/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
Undisclosed< $25 / hr250 - 999Wrexham, Wales
Ability to deliver
22.1/40.014.6/20 Reviews3/10 Clients & Experience4.5/10 Market PresenceService focus
80% Call Center Services20% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
21.6/40.015.6/20 Reviews1/10 Clients & Experience4.9/10 Market PresenceService focus
70% Call Center Services30% Sales Outsourcing -
$1,000+Undisclosed50 - 249Brighton and Hove, England
Ability to deliver
21.5/40.017.2/20 Reviews0/10 Clients & Experience4.3/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$10,000+$200 - $300 / hr10 - 49London, England
Ability to deliver
21.4/40.017.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$5,000+$100 - $149 / hr10 - 49Kingston Upon Thames, England
Ability to deliver
26.3/40.015.8/20 Reviews6.7/10 Clients & Experience3.9/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr10 - 49Haywards Heath, England
Ability to deliver
29.4/40.016.4/20 Reviews10/10 Clients & Experience3/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+$100 - $149 / hr2 - 9Portsmouth, England
Ability to deliver
21.1/40.016.2/20 Reviews1.9/10 Clients & Experience3/10 Market PresenceService focus
100% Sales Outsourcing
Latest Call Centers Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.K. Call Center Services & Voice Services FAQs
U.K. providers combine mature service operations with deep familiarity with local regulations and customer expectations. Teams understand U.K. accents, regional nuances, and accessibility needs, which can lift CSAT and first-contact resolution.
Moreover, many operate 24/7 with multilingual coverage for EMEA and North America, making them ideal for brands needing round‑the‑clock customer support solutions in the U.K. Critically, leading firms design workflows aligned with U.K. GDPR, Ofcom guidance, and sector rules (e.g., FCA in financial services), helping reduce compliance risk while improving service quality.
Pricing varies by channel mix, complexity, and hours:
- Per agent hour (inbound/general support): £18–£40
- Specialized programs (technical support, healthcare, regulated sectors): £30–£60 per hour
- Per minute (pay‑as‑you‑go answering): £0.50–£1.20
- U.K. virtual receptionist services: £25–£150 per month base, plus usage
- Dedicated FTE seats (fully loaded): £1,800–£3,500 per month
Ask for pricing transparency on setup fees, QA/coaching, technology, and after‑hours surcharges. For outsourced call center U.K. programs, pilot projects can validate volumes and true cost per resolution before scaling.
Providers in the United Kingdom commonly support a broad spectrum of markets and niches, catering to the vast and diverse business landscape of the region. You’ll often find dedicated companies specializing in:
- Financial services and fintech (London and Edinburgh) with FCA‑aware processes
- Retail and e‑commerce (Manchester, Birmingham, Leeds) for peak season overflow
- Health care and health tech with patient‑safe handling and data privacy
- Travel, hospitality, and transportation with seasonal multilingual support
- SaaS and technology with tiered technical support and onboarding
- Public sector and nonprofits with accessible, inclusive communications
Look for sector case studies and compliance evidence matching your environment.
Define your project’s scope and requirements to help guide your search criteria. Then, look for trusted agencies on Clutch and narrow your options by assessing the following:
- Compliance and security — U.K. GDPR, ISO 27001, PCI DSS (if taking payments), Cyber Essentials.
- Operations — QA frameworks, agent training, coaching cadence, and speech analytics.
- Test integrations — CRM/help desk, IVR/telephony, WFM reporting.
- Culture fit — listen to sample calls; ensure brand voice matches expectations.
- References — confirm outcomes for similar U.K. inbound call handling services or business phone answering services.
- Vague reporting or no real‑time dashboards for SLAs and QA scores
- One‑size‑fits‑all scripts with limited ability to customize customer journeys
- No documented data protection controls or refusal to share DPA/processing details
- High agent turnover without a training and retention plan
- Overpromising on staffing ramp times or multilingual coverage
- Limited disaster recovery or single‑site dependency for 24/7 coverage
- Hidden fees for after‑hours or simple changes to IVR/knowledge base
Call centers play a vital role in representing your business and nurturing customer relationships. The wrong partner can hurt your reputation and expose your organization to risks. Make sure you spot and avoid these red flags early.