Top Call Center Services & Voice Services in the United Kingdom
From London’s global finance hub to fast-growing digital corridors in Manchester, Leeds, Edinburgh, Cardiff, and Belfast, the U.K. is a hotspot for high-quality call center and voice support. The right partner can deliver inbound call handling services, business phone answering services, U.K. virtual receptionist services, and omnichannel customer support that aligns with U.K. GDPR and sector-specific standards.
Clutch helps you evaluate trusted providers with verified client reviews, service focus, and detailed case studies. Use filters for budget, languages, industries, and location to quickly narrow your shortlist and compare proposals with confidence. Explore national leaders or zero in on local specialists by region and sector using the links below:
• Top Call Center Companies & Agencies
• Call Center Companies & Agencies in London
• Call Center Companies & Agencies in Birmingham
• Call Center Companies & Agencies in Manchester
• U.K. Call Center Services & Voice Services for Business Services
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves United KingdomServices provided
See all 23 projectsVirtual Sales Limited is a distinguished provider of outbound call center and telemarketing services, specializing in lead generation and appointment setting. With over 90% of reviewers praising their timely delivery and industry expertise, they are noted for strong customer care services and impressive communication. Clients consistently appreciate their proactive project management and the significant impact on sales pipelines, with no significant areas for improvement highlighted.
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Undisclosed< $25 / hr250 - 999Aylesbury, England
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Financial Advising & Planning company Acorn Universal Consultancy was founded in 2014. The agency focuses on Financial Advising & Planning and Business Consulting, and is midsize.
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$10,000+$150 - $199 / hr2 - 9Bournemouth, England
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Elms Creative Ltd is a branding firm in Bournemouth, England. The team specializes in Branding and Call Center Services.
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$10,000+$150 - $199 / hr50 - 249Blackburn, England
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Granby is a Digital Strategy company. Based in Blackburn, England, the agency was established in 1999. Their services include Digital Strategy and IT managed services.
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$1,000+< $25 / hr10 - 49Salterforth, England
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Located in Salterforth, England, North Star Direct is a small Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Barnstaple, England
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Located in Barnstaple, England, PressPlayCalls is a small Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Bricket Wood, England
Services provided
GSA Business Development Ltd is a Marketing Strategy company. Launched in 2000, the company is based in Bricket Wood, England. Their team focuses on Marketing Strategy and Business Consulting.
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$25,000+$25 - $49 / hr2 - 9London, England
Services provided
Block Cleaners London is a small Commercial Property Management company launched in 2004. Their team provides Commercial Property Management and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Liverpool, England
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Mr. Brown Solutions Ltd is a Liverpool, England-based Marketing Strategy company. They focus on Marketing Strategy and Conversion Optimization.
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Undisclosed$100 - $149 / hr2 - 9Chichester, England
Services provided
Pallant, a Digital Strategy company, was founded in 2004. They focuses on Digital Strategy and Pay Per Click.
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UndisclosedUndisclosed2 - 9Mildenhall, England
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AG Intermediaries Ltd is an AI Consulting company. They were established in 2024, and their services include AI Consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9Ellington, England
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Open Outbound is a small Marketing Strategy company. Launched in 2024, the team offers Marketing Strategy and Content Marketing.
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$5,000+Undisclosed2 - 9London, England
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AI Agents company Autonomous Stack was launched in 2026. Headquartered in London, England, the team specializes in AI Agents and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9London, England
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Located in London, England, Last Minute Villa is a small Commercial Financing company. The team specializes in Commercial Financing and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9Feltham, England
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Launched in 2024, PPC is a small Feltham, England-based Advertising company. Their team specializes in Advertising and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249City of London, England
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FE International, Inc. Is a Business Consulting company headquartered in New York, New York and City of London, England. They offer Business Consulting and Content Marketing.
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$5,000+$100 - $149 / hr2 - 9Belfast, Northern Ireland
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Located in Belfast, Northern Ireland, Big Business Agency Ltd is a pay per click company. Established in 2021, the team focuses on Pay Per Click and Social Media Marketing.
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Undisclosed< $25 / hrFreelancerWincanton, England
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Sovereign OS, a Sales Outsourcing company, is located in Wincanton, England. Their services include Sales Outsourcing and Branding.
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$1,000+$100 - $149 / hr10 - 49Shrewsbury, England
Services provided
Quality Solicitors, a Marketing Strategy company, focus on Marketing Strategy and Business Consulting. They were founded in 2009.
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$1,000+Undisclosed10 - 49Birmingham, England
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Thriftize | Digital Marketing, SEO, PPC, Web Design & Development, Call Center Agency Birmingham is a Marketing Strategy company. Their services include Marketing Strategy.
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$1,000+Undisclosed10 - 49London, England
Services provided
CoAgents UK, a small AI Agents company, is based in London, England. Their services include AI Agents and Artificial Intelligence.
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$10,000+$150 - $199 / hr50 - 249Nottingham, England
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Adtrak, an Advertising company, was launched in 1997. Based in Nottingham, England, the team specializes in Advertising and Marketing Strategy.
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UndisclosedUndisclosed2 - 9London, England
Services provided
Effortless Digital Services is a social media marketing agency. Located in London, England, the firm was launched in 2018. Their team specializes in Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9London, England
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Storrer Growth Solutions LLP, an AI Consulting company, is based in London, England. They offer AI Consulting and Sales Outsourcing.
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$5,000+$100 - $149 / hr2 - 9Bradford, England
Services provided
Go7 is a Demand Generation Marketing company headquartered in Bradford, England. Established in 2022, the team provides Demand Generation Marketing and Public Relations.
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UndisclosedUndisclosed2 - 9Bristol, England
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Launched in 2016, Growthlabs B2B Marketing Agency is a pay per click company. The small team focuses on Pay Per Click and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Hayes, England
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Established in 2023, GrowAxis is an AI Consulting company. The team provides AI Consulting and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Burnley, England
Services provided
Ordorite Software Solutions is an Interior Design company. They were established in 2006 and focus on Interior Design and Customer Service Outsourcing.
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$10,000+$150 - $199 / hrFreelancerGlasgow, Scotland
Services provided
Aura PR (Scotland) Ltd is a branding firm. They focus on Branding and Call Center Services and were founded in 2008.
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Undisclosed< $25 / hr10 - 49London, England
Services provided
See all 2 projectsLentrax Translation Services provides professional translation and transcription services, including document translation and localization for various languages. Their clients consistently highlight the company's accuracy, promptness, and excellent communication. Reviews commend Lentrax for their high-quality work and exceptional customer service, marking them as a reliable and efficient choice for translation needs.
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$10,000+$150 - $199 / hr250 - 999London, England
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Located in London, England, Lansons Communications is a midsize public relations company. Their services include Public Relations and Broadcast Video.
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UndisclosedUndisclosed250 - 999London, England
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Founded in 2003, Language Connect is a Translation company. The team specializes in Translation and Call Center Services and is located in London, England.
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UndisclosedUndisclosed250 - 999St Albans, England
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Demandbase, a branding firm, is headquartered in San Francisco, California and St Albans, England. They focus on Branding and Marketing Strategy.
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UndisclosedUndisclosed250 - 999London, England
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Cognism is a Compliance Consulting company established in 2024. The team provides Compliance Consulting and Artificial Intelligence.
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$5,000+UndisclosedFreelancerNewbury, England
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Alex Croucher, Independent B2B Marketing Consultant is a Newbury, England-based Marketing Strategy company. They offer Marketing Strategy and Content Marketing.
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UndisclosedUndisclosed2 - 9Liverpool, England
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TOTAL PA LTD is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are headquartered in Liverpool, England and Liverpool, England.
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Undisclosed< $25 / hr50 - 249Welshpool, Wales
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PHL Group Ltd is a Fulfillment company based in Welshpool, Wales. Launched in 2021, the team focuses on Fulfillment and Warehousing & Distribution.
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Undisclosed$50 - $99 / hr2 - 9Moreton, England
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Headquartered in Moreton, England, VIGO Digital is a small social media marketing agency. The team specializes in Social Media Marketing and Search Engine Optimization.
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Undisclosed$25 - $49 / hr2 - 9London, England
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OKII AI, an AI development company, is headquartered in London, England. The team specializes in Artificial Intelligence and Business Consulting.
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UndisclosedUndisclosed2 - 9Newport, Wales
Services provided
Kooky LAB is a small Newport, Wales-based branding firm. The team focuses on Branding and Content Marketing.
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Undisclosed$50 - $99 / hr2 - 9Birmingham, England
Services provided
Blueberry Support is an other IT consulting and SI company. Founded in 2024, their team offers other IT consulting and SI and Call Center Services.
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$1,000+$50 - $99 / hr2 - 9London, England
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CRM consulting and SI company Vanguard Automations was established in 2024. The team specializes in CRM consulting and SI and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Stratford-upon-Avon, England
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The Clinic Marketing Company is a Content Marketing company. Based in Stratford-upon-Avon, England, the agency was founded in 2009. Their services include Content Marketing and Web Design.
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UndisclosedUndisclosed10 - 49Soham, England
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In Soham, England, Blue Donkey Ltd is a call center service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$100 - $149 / hr10 - 49St Albans, England
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Marketing Strategy company Wagada Digital is located in St Albans, England and Cheltenham, England. They specialize in Marketing Strategy and Social Media Marketing and were launched in 2011.
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$10,000+$150 - $199 / hr2 - 9Great Yarmouth, England
Services provided
Founded in 2014, Smart eLearning is a small phone answering service. Their team provides Call Center Services and Translation.
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UndisclosedUndisclosed2 - 9London, England
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Mytecnic is a business intelligence company. They provide BI & big data consulting & SI and Sales Outsourcing and are in London, England.
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$1,000+$50 - $99 / hr10 - 49Liss, England
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Syn-Star IT-Telecoms-Technology is a Liss, England-based IT managed services company. The team specializes in IT managed services and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9London, England
Services provided
Sugar Beet is a Business Consulting company. The small London, England-based team offers Business Consulting and Call Center Services. The firm was founded in 2015.
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$5,000+$100 - $149 / hr2 - 9Sheffield, England
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Mavents is a CRM consulting and SI company. They offer CRM consulting and SI and E-Commerce Development and were launched in 2015.
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$25,000+< $25 / hr2 - 9Chislehurst, England
Services provided
AI Agents company Absolute Intelligence Enterprises Ltd is based in Chislehurst, England. They focus on AI Agents and Call Center Services.
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List of the Top 15 United Kingdom Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249London, England
Ability to deliver
34.1/40.020/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
32.5/40.018.4/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Call Center Services60% Sales Outsourcing -
$10,000+Undisclosed50 - 249Theale, England
Ability to deliver
32.1/40.017.8/20 Reviews9.7/10 Clients & Experience4.7/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
32/40.016.6/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
35% Call Center Services65% Other -
$1,000+$200 - $300 / hr50 - 249London, England
Ability to deliver
30/40.020/20 Reviews10/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$5,000+$50 - $99 / hr50 - 249Hitchin, England
Ability to deliver
29.6/40.016.2/20 Reviews9.5/10 Clients & Experience3.9/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
28.1/40.015.6/20 Reviews8.5/10 Clients & Experience4/10 Market PresenceService focus
68% Call Center Services12% Sales Outsourcing20% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
27.8/40.016.4/20 Reviews7.7/10 Clients & Experience3.7/10 Market PresenceService focus
100% Sales Outsourcing -
$5,000+Undisclosed250 - 999Fleet, England
Ability to deliver
27.5/40.015/20 Reviews8.4/10 Clients & Experience4.1/10 Market PresenceService focus
15% Call Center Services25% Sales Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
29.1/40.018/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
27.4/40.015.6/20 Reviews7.6/10 Clients & Experience4.2/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
27.1/40.014.6/20 Reviews8.3/10 Clients & Experience4.2/10 Market PresenceService focus
70% Call Center Services30% Other -
$25,000+$300+ / hr50 - 249Reigate, England
Ability to deliver
30.4/40.014.8/20 Reviews9.2/10 Clients & Experience6.4/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$300+ / hr2 - 9London, England
Ability to deliver
31.3/40.017.6/20 Reviews10/10 Clients & Experience3.7/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+< $25 / hr2 - 9London, England
Ability to deliver
24.9/40.015.8/20 Reviews6.1/10 Clients & Experience3/10 Market PresenceService focus
65% Sales Outsourcing35% Other -
$5,000+Undisclosed2 - 9London, England
Ability to deliver
24/40.016.6/20 Reviews2.9/10 Clients & Experience4.5/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+$50 - $99 / hr10 - 49Ipswich, England
Ability to deliver
30.9/40.016/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
26.3/40.016.4/20 Reviews6.3/10 Clients & Experience3.7/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
26.1/40.016.6/20 Reviews6.5/10 Clients & Experience3/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
28.4/40.015.8/20 Reviews8.2/10 Clients & Experience4.4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$10,000+Undisclosed50 - 249London, England
Ability to deliver
22.2/40.018.2/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
Undisclosed< $25 / hr250 - 999Wrexham, Wales
Ability to deliver
22.1/40.014.6/20 Reviews3/10 Clients & Experience4.5/10 Market PresenceService focus
80% Call Center Services20% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
21.6/40.015.6/20 Reviews1/10 Clients & Experience4.9/10 Market PresenceService focus
70% Call Center Services30% Sales Outsourcing -
$1,000+Undisclosed50 - 249Brighton and Hove, England
Ability to deliver
21.5/40.017.2/20 Reviews0/10 Clients & Experience4.3/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$10,000+$200 - $300 / hr10 - 49London, England
Ability to deliver
21.4/40.017.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$5,000+$100 - $149 / hr10 - 49Kingston Upon Thames, England
Ability to deliver
26.3/40.015.8/20 Reviews6.7/10 Clients & Experience3.9/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr10 - 49Haywards Heath, England
Ability to deliver
29.4/40.016.4/20 Reviews10/10 Clients & Experience3/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+$100 - $149 / hr2 - 9Portsmouth, England
Ability to deliver
21.1/40.016.2/20 Reviews1.9/10 Clients & Experience3/10 Market PresenceService focus
100% Sales Outsourcing
Latest Call Centers Articles
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Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.K. Call Center Services & Voice Services FAQs
U.K. providers combine mature service operations with deep familiarity with local regulations and customer expectations. Teams understand U.K. accents, regional nuances, and accessibility needs, which can lift CSAT and first-contact resolution.
Moreover, many operate 24/7 with multilingual coverage for EMEA and North America, making them ideal for brands needing round‑the‑clock customer support solutions in the U.K. Critically, leading firms design workflows aligned with U.K. GDPR, Ofcom guidance, and sector rules (e.g., FCA in financial services), helping reduce compliance risk while improving service quality.
Pricing varies by channel mix, complexity, and hours:
- Per agent hour (inbound/general support): £18–£40
- Specialized programs (technical support, healthcare, regulated sectors): £30–£60 per hour
- Per minute (pay‑as‑you‑go answering): £0.50–£1.20
- U.K. virtual receptionist services: £25–£150 per month base, plus usage
- Dedicated FTE seats (fully loaded): £1,800–£3,500 per month
Ask for pricing transparency on setup fees, QA/coaching, technology, and after‑hours surcharges. For outsourced call center U.K. programs, pilot projects can validate volumes and true cost per resolution before scaling.
Providers in the United Kingdom commonly support a broad spectrum of markets and niches, catering to the vast and diverse business landscape of the region. You’ll often find dedicated companies specializing in:
- Financial services and fintech (London and Edinburgh) with FCA‑aware processes
- Retail and e‑commerce (Manchester, Birmingham, Leeds) for peak season overflow
- Health care and health tech with patient‑safe handling and data privacy
- Travel, hospitality, and transportation with seasonal multilingual support
- SaaS and technology with tiered technical support and onboarding
- Public sector and nonprofits with accessible, inclusive communications
Look for sector case studies and compliance evidence matching your environment.
Define your project’s scope and requirements to help guide your search criteria. Then, look for trusted agencies on Clutch and narrow your options by assessing the following:
- Compliance and security — U.K. GDPR, ISO 27001, PCI DSS (if taking payments), Cyber Essentials.
- Operations — QA frameworks, agent training, coaching cadence, and speech analytics.
- Test integrations — CRM/help desk, IVR/telephony, WFM reporting.
- Culture fit — listen to sample calls; ensure brand voice matches expectations.
- References — confirm outcomes for similar U.K. inbound call handling services or business phone answering services.
- Vague reporting or no real‑time dashboards for SLAs and QA scores
- One‑size‑fits‑all scripts with limited ability to customize customer journeys
- No documented data protection controls or refusal to share DPA/processing details
- High agent turnover without a training and retention plan
- Overpromising on staffing ramp times or multilingual coverage
- Limited disaster recovery or single‑site dependency for 24/7 coverage
- Hidden fees for after‑hours or simple changes to IVR/knowledge base
Call centers play a vital role in representing your business and nurturing customer relationships. The wrong partner can hurt your reputation and expose your organization to risks. Make sure you spot and avoid these red flags early.