Top Call Center Services & Voice Services in the United Kingdom
From London’s global finance hub to fast-growing digital corridors in Manchester, Leeds, Edinburgh, Cardiff, and Belfast, the U.K. is a hotspot for high-quality call center and voice support. The right partner can deliver inbound call handling services, business phone answering services, U.K. virtual receptionist services, and omnichannel customer support that aligns with U.K. GDPR and sector-specific standards.
Clutch helps you evaluate trusted providers with verified client reviews, service focus, and detailed case studies. Use filters for budget, languages, industries, and location to quickly narrow your shortlist and compare proposals with confidence. Explore national leaders or zero in on local specialists by region and sector using the links below:
• Top Call Center Companies & Agencies
• Call Center Companies & Agencies in London
• Call Center Companies & Agencies in Birmingham
• Call Center Companies & Agencies in Manchester
• U.K. Call Center Services & Voice Services for Business Services
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves United KingdomServices provided
See all 23 projectsVirtual Sales Limited is a distinguished provider of outbound call center and telemarketing services, specializing in lead generation and appointment setting. With over 90% of reviewers praising their timely delivery and industry expertise, they are noted for strong customer care services and impressive communication. Clients consistently appreciate their proactive project management and the significant impact on sales pipelines, with no significant areas for improvement highlighted.
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UndisclosedUndisclosed10 - 49Glasgow, Scotland
Services provided
Tasker Base is a SMS Marketing company. Their small team of employees is located in Glasgow, Scotland. Their team specializes in SMS Marketing and Search Engine Optimization.
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UndisclosedUndisclosedFreelancerIlford, England
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Impulsive Marketing is an Ilford, England-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
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$1,000+< $25 / hr2 - 9london, England
Services provided
Professional Translations, a small Translation company, is based in london, England. Their services include Translation and Transcription.
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Undisclosed$25 - $49 / hr10 - 49Bristol, England
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Social media marketing firm Fan The Flames Marketing & Design Ltd. Was launched in 2019. The agency focuses on Social Media Marketing and Search Engine Optimization, and is small.
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$10,000+$150 - $199 / hr2 - 9Milton Keynes, England
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NCube Digital, a SEO agency, is based in Milton Keynes, England. Established in 2017, the team focuses on Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed2 - 9London, England
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Launched in 2018, Prism Marketing Group is a small London, England-based social media marketing firm. Their services include Social Media Marketing and Pay Per Click.
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$5,000+$50 - $99 / hr2 - 9London, England
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Greatleads is a Direct Marketing company located in Florianópolis, Brazil and London, England. They offer Direct Marketing and Market Research and were established in 2018.
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$1,000+Undisclosed2 - 9Newbury, England
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Digital Strategy company Monday Clicks was launched in 2022. The team focuses on Digital Strategy and Content Marketing and is headquartered in Newbury, England.
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$5,000+$300+ / hr2 - 9London, England
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Elansio Ltd is a Marketing Strategy company. Their small team is headquartered in London, England and offers Marketing Strategy and Business Consulting. The agency was founded in 2021.
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$1,000+$50 - $99 / hr2 - 9Manchester, England
Services provided
LEAPFLY is a small Direct Marketing company located in Manchester, England. Their services include Direct Marketing and Sales Outsourcing.
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$5,000+$50 - $99 / hr2 - 9Poole, England
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SEO company Sales Nailed® is located in Poole, England. Their services include Search Engine Optimization and Marketing Strategy.
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$5,000+Undisclosed2 - 9Hemel Hempstead, England
Services provided
Aura Media Group, a Direct Marketing company, specialize in Direct Marketing and Call Center Services. They were founded in 2018.
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UndisclosedUndisclosed2 - 9London, England
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TKM Consultants, a Business Consulting company, was established in 2010. The team focuses on Business Consulting and Content Marketing.
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$1,000+< $25 / hr10 - 49Barry, Wales
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Nisray is a Back Office Outsourcing company. The team is headquartered in Barry, Wales, and their services include Back Office Outsourcing and Recruitment Process Outsourcing.
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$1,000+< $25 / hr2 - 9London, England
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Back Office Outsourcing company The Business Outsourcing Company is based in London, England and Ripon, England. They provide Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Dunfermline, Scotland
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JH Virtual Assistant is a Back Office Outsourcing company. They are headquartered in Dunfermline, Scotland. Their team focuses on Back Office Outsourcing and Call Center Services.
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$10,000+$150 - $199 / hr10 - 49London, England
Services provided
Snap International is a Transcription company. They are based in London, England and have small team. Their services include Transcription and Call Center Services.
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$1,000+< $25 / hr50 - 249Willesborough, England
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Orbital Response is a Customer Service Outsourcing company. Their team is based in Willesborough, England and provides Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Leicester, England
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Launched in 1999, CloudCall is a midsize call center in Boston, Massachusetts and Leicester, England. Their team specializes in Call Center Services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Heywood, England
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Engineering company ISS Engineering Group Ltd is in Heywood, England. Their services include Engineering and Digital Engineering.
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$1,000+< $25 / hr2 - 9Glasgow, Scotland
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Back Office Outsourcing company Clyde Offices was founded in 2012. The company provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49London, England
Services provided
RSVP is a Customer Service Outsourcing company. Their small team is located in London, England. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$50 - $99 / hr10 - 49London, England
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Based in London, England and Dubai, United Arab Emirates, RNL Group is a social media marketing firm. Established in 2022, the team provides Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr10 - 49Hounslow, England
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CRM consulting and SI company L2 Global Technologies pvt ltd. Is based in Hounslow, England and Gannavaram, India. They specialize in CRM consulting and SI and Web Development.
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UndisclosedUndisclosedFreelancerLondon, England
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AD Consults is a Business Consulting company. Their small team of employees is located in London, England. Their team focuses on Business Consulting and AI Consulting.
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$5,000+$50 - $99 / hr2 - 9London, England
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RakDog is a PR agency established in 2023. Their services include Public Relations and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Manchester, England
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OperAi is an AI company. They provide Artificial Intelligence and AI Consulting and were established in 2026. The firm is headquartered in Manchester, England.
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$1,000+Undisclosed2 - 9Lapworth, England
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Oryx AI Automations, an AI Agents company, is headquartered in Lapworth, England. The team offers AI Agents and AI Consulting.
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$1,000+$200 - $300 / hr2 - 9Mildenhall, England
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Renvoxa Ltd is an AI Agents company. The agency is in Mildenhall, England. Their team specializes in AI Agents and Conversion Optimization.
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UndisclosedUndisclosed2 - 9London, England
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Apolac is a Demand Generation Marketing company established in 2026. Their services include Demand Generation Marketing and Email Marketing.
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$10,000+$150 - $199 / hr2 - 9London, England
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Raksha PR is a public relations company founded in 2003. The team specializes in Public Relations and Call Center Services and is based in London, England.
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$10,000+$150 - $199 / hr2 - 9Eskbank, Edinburgh, Scotland
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Go360 is an e-commerce development firm based in Eskbank, Edinburgh, Scotland and Peterculter Aberdeen, Scotland. Their services include E-Commerce Development and Call Center Services.
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UndisclosedUndisclosed2 - 9Plymouth, England
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Headquartered in Plymouth, England, JRJ Consulting is a SEO agency. Their services include Search Engine Optimization and Web Design.
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$1,000+< $25 / hr10 - 49Glasgow, Scotland
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Zinc Group LTD is a Back Office Outsourcing company. The Glasgow, Scotland-based company offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49South Queensferry, Scotland
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Difference Corporation is a cloud consulting & SI company. Established in 2002, the company is in South Queensferry, Scotland. Their services include cloud consulting & SI and Business Consulting.
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UndisclosedUndisclosed10 - 49London, England
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Fusion Consulting Ltd is an Accounting company. They specialize in Accounting and Financial Advising & Planning and are based in London, England.
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$1,000+< $25 / hr50 - 249Aberdeen , Scotland
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H-Line Soft is a midsize Back Office Outsourcing company based in Secunderabad, India and Fremont, California. The team provides Back Office Outsourcing and HR Consulting.
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$10,000+$150 - $199 / hr50 - 249Bristol, England
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Indicia, a branding company, was founded in 2000. The team offers Branding and Call Center Services and is located in Bristol, England and London, England.
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$10,000+$150 - $199 / hr50 - 249London, England
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UM London is a midsize London, England-based branding company. Their services include Branding and Call Center Services.
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$10,000+$100 - $149 / hr50 - 249Glasgow, Scotland, Scotland
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Midsize branding agency 999 Design, is in Glasgow, Scotland, Scotland and London, England. Their services include Branding and Call Center Services.
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$10,000+$150 - $199 / hr50 - 249London, England
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Launched in 1998, WPN Chameleon is a midsize branding company headquartered in London, England and Ilford, England. Their team provides Branding and Call Center Services.
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$10,000+$150 - $199 / hr50 - 249Swanley, Kent, England
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Branding firm The Keyboard Group is in Swanley, Kent, England. Their services include Branding and Call Center Services.
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$10,000+$150 - $199 / hr50 - 249Banbury, England
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Corporate Innovations, a branding agency, was founded in 1994. They specializes in Branding and Call Center Services.
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UndisclosedUndisclosed50 - 249Ross on Wye, England
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Dawleys is a Ross on Wye, England-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Stoke-on-Trent, England
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Advantis Credit Limited is a Customer Service Outsourcing company. Located in Stoke-on-Trent, England, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999London, England
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Genisys Group is an user experience company. Based in London, England and Bengaluru, India, the company offers UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed50 - 249London, England
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VCommission, a media planning & buying agency, focus on Media Planning & Buying and Affiliate Marketing. They were established in 2008.
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$10,000+$150 - $199 / hr2 - 9Winford, England
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Based in Winford, England, ESC IT Support is a custom software development company. The team provides Custom Software Development and Call Center Services.
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UndisclosedUndisclosed2 - 9Enfield Lock, England
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Tadpole Training, a Corporate Training & Coaching company, was established in 2012. The firm provides Corporate Training & Coaching and Sales Outsourcing, and is small.
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$10,000+$150 - $199 / hr10 - 49Dorset, England
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Established in 2000, RT Brand Communications, a small branding company, is located in Dorset, England. Their team offers Branding and Call Center Services.
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List of the Top 15 United Kingdom Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249London, England
Ability to deliver
34.1/40.020/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
32.5/40.018.4/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Call Center Services60% Sales Outsourcing -
$10,000+Undisclosed50 - 249Theale, England
Ability to deliver
32.1/40.017.8/20 Reviews9.7/10 Clients & Experience4.7/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
32/40.016.6/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
35% Call Center Services65% Other -
$1,000+$200 - $300 / hr50 - 249London, England
Ability to deliver
30/40.020/20 Reviews10/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$5,000+$50 - $99 / hr50 - 249Hitchin, England
Ability to deliver
29.6/40.016.2/20 Reviews9.5/10 Clients & Experience3.9/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
28.1/40.015.6/20 Reviews8.5/10 Clients & Experience4/10 Market PresenceService focus
68% Call Center Services12% Sales Outsourcing20% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
27.8/40.016.4/20 Reviews7.7/10 Clients & Experience3.7/10 Market PresenceService focus
100% Sales Outsourcing -
$5,000+Undisclosed250 - 999Fleet, England
Ability to deliver
27.5/40.015/20 Reviews8.4/10 Clients & Experience4.1/10 Market PresenceService focus
15% Call Center Services25% Sales Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
29.1/40.018/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
27.4/40.015.6/20 Reviews7.6/10 Clients & Experience4.2/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
27.1/40.014.6/20 Reviews8.3/10 Clients & Experience4.2/10 Market PresenceService focus
70% Call Center Services30% Other -
$25,000+$300+ / hr50 - 249Reigate, England
Ability to deliver
30.4/40.014.8/20 Reviews9.2/10 Clients & Experience6.4/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$300+ / hr2 - 9London, England
Ability to deliver
31.3/40.017.6/20 Reviews10/10 Clients & Experience3.7/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+< $25 / hr2 - 9London, England
Ability to deliver
24.9/40.015.8/20 Reviews6.1/10 Clients & Experience3/10 Market PresenceService focus
65% Sales Outsourcing35% Other -
$5,000+Undisclosed2 - 9London, England
Ability to deliver
24/40.016.6/20 Reviews2.9/10 Clients & Experience4.5/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+$50 - $99 / hr10 - 49Ipswich, England
Ability to deliver
30.9/40.016/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
26.3/40.016.4/20 Reviews6.3/10 Clients & Experience3.7/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
26.1/40.016.6/20 Reviews6.5/10 Clients & Experience3/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
28.4/40.015.8/20 Reviews8.2/10 Clients & Experience4.4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$10,000+Undisclosed50 - 249London, England
Ability to deliver
22.2/40.018.2/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
Undisclosed< $25 / hr250 - 999Wrexham, Wales
Ability to deliver
22.1/40.014.6/20 Reviews3/10 Clients & Experience4.5/10 Market PresenceService focus
80% Call Center Services20% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
21.6/40.015.6/20 Reviews1/10 Clients & Experience4.9/10 Market PresenceService focus
70% Call Center Services30% Sales Outsourcing -
$1,000+Undisclosed50 - 249Brighton and Hove, England
Ability to deliver
21.5/40.017.2/20 Reviews0/10 Clients & Experience4.3/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$10,000+$200 - $300 / hr10 - 49London, England
Ability to deliver
21.4/40.017.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$5,000+$100 - $149 / hr10 - 49Kingston Upon Thames, England
Ability to deliver
26.3/40.015.8/20 Reviews6.7/10 Clients & Experience3.9/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr10 - 49Haywards Heath, England
Ability to deliver
29.4/40.016.4/20 Reviews10/10 Clients & Experience3/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+$100 - $149 / hr2 - 9Portsmouth, England
Ability to deliver
21.1/40.016.2/20 Reviews1.9/10 Clients & Experience3/10 Market PresenceService focus
100% Sales Outsourcing
Latest Call Centers Articles
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Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.K. Call Center Services & Voice Services FAQs
U.K. providers combine mature service operations with deep familiarity with local regulations and customer expectations. Teams understand U.K. accents, regional nuances, and accessibility needs, which can lift CSAT and first-contact resolution.
Moreover, many operate 24/7 with multilingual coverage for EMEA and North America, making them ideal for brands needing round‑the‑clock customer support solutions in the U.K. Critically, leading firms design workflows aligned with U.K. GDPR, Ofcom guidance, and sector rules (e.g., FCA in financial services), helping reduce compliance risk while improving service quality.
Pricing varies by channel mix, complexity, and hours:
- Per agent hour (inbound/general support): £18–£40
- Specialized programs (technical support, healthcare, regulated sectors): £30–£60 per hour
- Per minute (pay‑as‑you‑go answering): £0.50–£1.20
- U.K. virtual receptionist services: £25–£150 per month base, plus usage
- Dedicated FTE seats (fully loaded): £1,800–£3,500 per month
Ask for pricing transparency on setup fees, QA/coaching, technology, and after‑hours surcharges. For outsourced call center U.K. programs, pilot projects can validate volumes and true cost per resolution before scaling.
Providers in the United Kingdom commonly support a broad spectrum of markets and niches, catering to the vast and diverse business landscape of the region. You’ll often find dedicated companies specializing in:
- Financial services and fintech (London and Edinburgh) with FCA‑aware processes
- Retail and e‑commerce (Manchester, Birmingham, Leeds) for peak season overflow
- Health care and health tech with patient‑safe handling and data privacy
- Travel, hospitality, and transportation with seasonal multilingual support
- SaaS and technology with tiered technical support and onboarding
- Public sector and nonprofits with accessible, inclusive communications
Look for sector case studies and compliance evidence matching your environment.
Define your project’s scope and requirements to help guide your search criteria. Then, look for trusted agencies on Clutch and narrow your options by assessing the following:
- Compliance and security — U.K. GDPR, ISO 27001, PCI DSS (if taking payments), Cyber Essentials.
- Operations — QA frameworks, agent training, coaching cadence, and speech analytics.
- Test integrations — CRM/help desk, IVR/telephony, WFM reporting.
- Culture fit — listen to sample calls; ensure brand voice matches expectations.
- References — confirm outcomes for similar U.K. inbound call handling services or business phone answering services.
- Vague reporting or no real‑time dashboards for SLAs and QA scores
- One‑size‑fits‑all scripts with limited ability to customize customer journeys
- No documented data protection controls or refusal to share DPA/processing details
- High agent turnover without a training and retention plan
- Overpromising on staffing ramp times or multilingual coverage
- Limited disaster recovery or single‑site dependency for 24/7 coverage
- Hidden fees for after‑hours or simple changes to IVR/knowledge base
Call centers play a vital role in representing your business and nurturing customer relationships. The wrong partner can hurt your reputation and expose your organization to risks. Make sure you spot and avoid these red flags early.