Top Call Center Services & Voice Services in the United Kingdom
From London’s global finance hub to fast-growing digital corridors in Manchester, Leeds, Edinburgh, Cardiff, and Belfast, the U.K. is a hotspot for high-quality call center and voice support. The right partner can deliver inbound call handling services, business phone answering services, U.K. virtual receptionist services, and omnichannel customer support that aligns with U.K. GDPR and sector-specific standards.
Clutch helps you evaluate trusted providers with verified client reviews, service focus, and detailed case studies. Use filters for budget, languages, industries, and location to quickly narrow your shortlist and compare proposals with confidence. Explore national leaders or zero in on local specialists by region and sector using the links below:
• Top Call Center Companies & Agencies
• Call Center Companies & Agencies in London
• Call Center Companies & Agencies in Birmingham
• Call Center Companies & Agencies in Manchester
• U.K. Call Center Services & Voice Services for Business Services
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves United KingdomServices provided
See all 20 projectsVirtual Sales Limited is a telemarketing and outbound call center service provider specializing in customer growth and lead generation. Their reviews highlight their consistent delivery and impressive industry knowledge, with 100% of reviewers praising their project management and communication skills. Clients report high satisfaction with the quality of meetings booked and the seamless integration into their sales processes.
$1,000+< $25 / hr250 - 999Serves United KingdomServices provided
See all 26 projectsSimply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.
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$5,000+$100 - $149 / hr2 - 9Belfast, Northern Ireland
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Located in Belfast, Northern Ireland, Big Business Agency Ltd is a pay per click company. Established in 2021, the team focuses on Pay Per Click and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Edinburgh, Scotland
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Alpha P Tech Ltd is a Marketing Strategy company based in Edinburgh, Scotland. They provide Marketing Strategy and Content Marketing and were launched in 2018.
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$10,000+$150 - $199 / hr10 - 49Shoreditch, England
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Founded in 1994, StormBrands is a branding firm. The firm focuses on Branding and Call Center Services.
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UndisclosedUndisclosed10 - 49Brighton and Hove, England
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Founded in 2019, Publisher Friend is a Marketing Strategy company. The team offers Marketing Strategy and Business Consulting.
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$1,000+< $25 / hr10 - 49London, England
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Launched in 2023, Lexidesk is an AI Agents company. Based in London, England, the team focuses on AI Agents and Call Center Services.
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$1,000+< $25 / hr2 - 9Peterborough, England
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Founded in 1993, Totally Inbound is a telephone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Wells, England
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Phone answering service TelePA was launched in 2004. Based in Wells, England, the team offers Call Center Services and Back Office Outsourcing.
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$10,000+Undisclosed50 - 249Glasgow, Scotland
Services provided
Taskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$50 - $99 / hr10 - 49Portsmouth, England
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4Marketing is a Direct Marketing company launched in 2011. The team offers Direct Marketing and Marketing Strategy.
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$5,000+$200 - $300 / hr10 - 49London, England
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Gray Matters, a public relations firm, specialize in Public Relations and Event Marketing. They were founded in 2018.
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UndisclosedUndisclosed10 - 49Glasgow, Scotland
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Nexus Healthcare is a social media marketing firm. The Glasgow, Scotland-based firm provides Social Media Marketing and Email Marketing.
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$1,000+Undisclosed2 - 9Warwick, England
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Launched in 2019, Metric Central is a small Email Marketing company. Their team provides Email Marketing and Direct Marketing.
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$1,000+< $25 / hr50 - 249Liverpool , England
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The ContactPeople is a telephone answering service established in 1992. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Birkenhead, England
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Digital Strategy and Sales Outsourcing company Digital Associates was founded in 2018. Headquartered in Birkenhead, England, the team specializes in Digital Strategy and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
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Demand Exchange, a Customer Service Outsourcing and Sales Outsourcing company, was established in 2017. They provides Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Paulton, England
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TPL Digital is a small Paulton, England-based Content Marketing company. The team focuses on Content Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Crawley, England
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Noetica, a call center service and Back Office Outsourcing company, was established in 1997. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
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Kindico Digital Marketing Agency Ltd is an Affiliate Marketing and Sales Outsourcing company founded in 2016. The team specializes in Affiliate Marketing and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9Manchester,london, England
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ZAGZTECH is a Mirpur, Pakistan-based answering service company. The team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9Cardiff, Wales
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Founded in 2025, Novello Consulting is a small CRM consulting and SI company. Their services include CRM consulting and SI and Business Consulting.
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$1,000+< $25 / hr10 - 49Balsall Common, England
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Live IT Support is a Balsall Common, England-based IT managed services company. They offer IT managed services and Customer Service Outsourcing and were established in 2016.
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$100,000+$100 - $149 / hr10 - 49Birmingham, England
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SSCG Consulting is a Birmingham, England-based Business Consulting company. They provide Business Consulting and Market Research.
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$1,000+$300+ / hr2 - 9Crawley, England
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Vector Recruitment Solutions is a Business Consulting company founded in 2018. The team specializes in Business Consulting and Direct Marketing and is based in Crawley, England and London, England.
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$5,000+$50 - $99 / hr10 - 49Stratford-Upon-Avon, England
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IT strategy consulting company CloudClevr was founded in 2024. In Stratford-Upon-Avon, England, the team specializes in IT strategy consulting and unified communications consulting & SI.
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Undisclosed< $25 / hr10 - 49Radlett, England
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Marketing Strategy company The Covalence was established in 2018. Headquartered in Rawalpindi, Pakistan and Radlett, England, the team provides Marketing Strategy and Web Development.
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$5,000+$100 - $149 / hr10 - 49London, England
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Thaver, a Business Consulting company, was launched in 2025. The company offers Business Consulting and Corporate Training & Coaching, and is small.
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$1,000+$25 - $49 / hr2 - 9West End, England
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Established in 2022, Future Faced Ltd, a small Email Marketing company, is in West End, England. Their services include Email Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Derby, England
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Kilowatt Energy is a Business Consulting company. The agency is in Derby, England. Their team specializes in Business Consulting and Call Center Services.
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$10,000+$150 - $199 / hr50 - 249Blackburn, England
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Granby is a Digital Strategy company. Based in Blackburn, England, the agency was established in 1999. Their services include Digital Strategy and IT managed services.
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$10,000+$150 - $199 / hr2 - 9Bournemouth, England
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Elms Creative Ltd is a branding firm in Bournemouth, England. The team specializes in Branding and Call Center Services.
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$1,000+< $25 / hr50 - 249Nailsea, England
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Headquartered in Nailsea, England, Office24 is a midsize Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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$10,000+$150 - $199 / hr1,000 - 9,999London, England
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Dunnhumby is a branding firm. Based in London, England and Edinburgh, Scotland, Scotland, the agency provides Branding and Call Center Services.
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$10,000+$150 - $199 / hr1,000 - 9,999London , England
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Large branding company TRUE, is based in London , England. The team provides Branding and Call Center Services.
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UndisclosedUndisclosed50 - 249London, England
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Translation company Creative Translation was established in 1995. The team focuses on Translation and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249London, England
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Brandix Pro is a London, England-based Back Office Outsourcing company. Established in 2022, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Liverpool, England
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Customer Service Outsourcing company Kaptain Cabs provides Customer Service Outsourcing and Other Digital Marketing. They were founded in 2024.
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$25,000+$25 - $49 / hr2 - 9London, England
Services provided
Block Cleaners London is a small Commercial Property Management company launched in 2004. Their team provides Commercial Property Management and Call Center Services.
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$1,000+< $25 / hr10 - 49Birmingham, England
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In Birmingham, England, Donclem Technology is a mobile app development firm. Launched in 2021, the team specializes in Mobile App Development and Call Center Services.
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Undisclosed< $25 / hr250 - 999Aylesbury, England
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Financial Advising & Planning company Acorn Universal Consultancy was founded in 2014. The agency focuses on Financial Advising & Planning and Business Consulting, and is midsize.
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UndisclosedUndisclosed2 - 9London, England
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Located in London, England, Last Minute Villa is a small Commercial Financing company. The team specializes in Commercial Financing and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9Feltham, England
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Launched in 2024, PPC is a small Feltham, England-based Advertising company. Their team specializes in Advertising and Search Engine Optimization.
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$10,000+$150 - $199 / hr50 - 249Nottingham, England
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Adtrak, an Advertising company, was launched in 1997. Based in Nottingham, England, the team specializes in Advertising and Marketing Strategy.
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$1,000+< $25 / hr10 - 49Burnley, England
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Ordorite Software Solutions is an Interior Design company. They were established in 2006 and focus on Interior Design and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Bristol, England
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Launched in 2016, Growthlabs B2B Marketing Agency is a pay per click company. The small team focuses on Pay Per Click and Marketing Strategy.
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UndisclosedUndisclosed250 - 999London, England
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GDCC (Global Data Collection Company), a midsize Market Research company, is based in Rotterdam, Netherlands and Cincinnati, Ohio. Their services include Market Research and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Liverpool, England
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Mr. Brown Solutions Ltd is a Liverpool, England-based Marketing Strategy company. They focus on Marketing Strategy and Conversion Optimization.
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Undisclosed$100 - $149 / hr2 - 9Chichester, England
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Pallant, a Digital Strategy company, was founded in 2004. They focuses on Digital Strategy and Pay Per Click.
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UndisclosedUndisclosed2 - 9Mildenhall, England
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AG Intermediaries Ltd is an AI Consulting company. They were established in 2024, and their services include AI Consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9Ellington, England
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Open Outbound is a small Marketing Strategy company. Launched in 2024, the team offers Marketing Strategy and Content Marketing.
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Undisclosed< $25 / hrFreelancerWincanton, England
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Sovereign OS, a Sales Outsourcing company, is located in Wincanton, England. Their services include Sales Outsourcing and Branding.
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List of the Top 15 United Kingdom Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249London, England
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
38/40.020/20 Reviews10/10 Clients & Experience8/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.3/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
50% Call Center Services50% Sales Outsourcing -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
35% Call Center Services65% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services12% Sales Outsourcing20% Other -
$5,000+Undisclosed250 - 999Fleet, England
Ability to deliver
31.9/40.015/20 Reviews8.4/10 Clients & Experience8.4/10 Market PresenceService focus
15% Call Center Services25% Sales Outsourcing60% Other -
$5,000+$50 - $99 / hr50 - 249Hitchin, England
Ability to deliver
31.9/40.016.4/20 Reviews9.5/10 Clients & Experience6/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services30% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
31.6/40.018.4/20 Reviews6.4/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$25,000+$300+ / hr50 - 249Reigate, England
Ability to deliver
33.5/40.014.8/20 Reviews9.2/10 Clients & Experience9.5/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$300+ / hr2 - 9London, England
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$1,000+$50 - $99 / hr10 - 49Ipswich, England
Ability to deliver
35.3/40.016/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services90% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+Undisclosed2 - 9London, England
Ability to deliver
25.9/40.016.8/20 Reviews2.9/10 Clients & Experience6.2/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr2 - 9London, England
Ability to deliver
25.9/40.015.8/20 Reviews6.1/10 Clients & Experience4/10 Market PresenceService focus
65% Sales Outsourcing35% Other -
$10,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
33.1/40.015.6/20 Reviews8.3/10 Clients & Experience9.2/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
28/40.016.8/20 Reviews6.3/10 Clients & Experience4.9/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
24.5/40.016.4/20 Reviews0/10 Clients & Experience8.1/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
24.5/40.015/20 Reviews1/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services30% Sales Outsourcing -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
28.2/40.017.6/20 Reviews2.2/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr10 - 49Haywards Heath, England
Ability to deliver
32.5/40.016.4/20 Reviews10/10 Clients & Experience6.1/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
27.1/40.016.6/20 Reviews6.5/10 Clients & Experience4/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+Undisclosed250 - 999Brighton and Hove, England
Ability to deliver
23.1/40.017.4/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
22.9/40.017.2/20 Reviews0.7/10 Clients & Experience5/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Ability to deliver
24.7/40.016.2/20 Reviews2.7/10 Clients & Experience5.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+$100 - $149 / hr10 - 49Kingston Upon Thames, England
Ability to deliver
27.6/40.015.8/20 Reviews6.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$25,000+Undisclosed10 - 49Brighton and Hove, England
Ability to deliver
22.5/40.016.4/20 Reviews0/10 Clients & Experience6.2/10 Market PresenceService focus
100% Sales Outsourcing
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.K. Call Center Services & Voice Services FAQs
U.K. providers combine mature service operations with deep familiarity with local regulations and customer expectations. Teams understand U.K. accents, regional nuances, and accessibility needs, which can lift CSAT and first-contact resolution.
Moreover, many operate 24/7 with multilingual coverage for EMEA and North America, making them ideal for brands needing round‑the‑clock customer support solutions in the U.K. Critically, leading firms design workflows aligned with U.K. GDPR, Ofcom guidance, and sector rules (e.g., FCA in financial services), helping reduce compliance risk while improving service quality.
Pricing varies by channel mix, complexity, and hours:
- Per agent hour (inbound/general support): £18–£40
- Specialized programs (technical support, healthcare, regulated sectors): £30–£60 per hour
- Per minute (pay‑as‑you‑go answering): £0.50–£1.20
- U.K. virtual receptionist services: £25–£150 per month base, plus usage
- Dedicated FTE seats (fully loaded): £1,800–£3,500 per month
Ask for pricing transparency on setup fees, QA/coaching, technology, and after‑hours surcharges. For outsourced call center U.K. programs, pilot projects can validate volumes and true cost per resolution before scaling.
Providers in the United Kingdom commonly support a broad spectrum of markets and niches, catering to the vast and diverse business landscape of the region. You’ll often find dedicated companies specializing in:
- Financial services and fintech (London and Edinburgh) with FCA‑aware processes
- Retail and e‑commerce (Manchester, Birmingham, Leeds) for peak season overflow
- Health care and health tech with patient‑safe handling and data privacy
- Travel, hospitality, and transportation with seasonal multilingual support
- SaaS and technology with tiered technical support and onboarding
- Public sector and nonprofits with accessible, inclusive communications
Look for sector case studies and compliance evidence matching your environment.
Define your project’s scope and requirements to help guide your search criteria. Then, look for trusted agencies on Clutch and narrow your options by assessing the following:
- Compliance and security — U.K. GDPR, ISO 27001, PCI DSS (if taking payments), Cyber Essentials.
- Operations — QA frameworks, agent training, coaching cadence, and speech analytics.
- Test integrations — CRM/help desk, IVR/telephony, WFM reporting.
- Culture fit — listen to sample calls; ensure brand voice matches expectations.
- References — confirm outcomes for similar U.K. inbound call handling services or business phone answering services.
- Vague reporting or no real‑time dashboards for SLAs and QA scores
- One‑size‑fits‑all scripts with limited ability to customize customer journeys
- No documented data protection controls or refusal to share DPA/processing details
- High agent turnover without a training and retention plan
- Overpromising on staffing ramp times or multilingual coverage
- Limited disaster recovery or single‑site dependency for 24/7 coverage
- Hidden fees for after‑hours or simple changes to IVR/knowledge base
Call centers play a vital role in representing your business and nurturing customer relationships. The wrong partner can hurt your reputation and expose your organization to risks. Make sure you spot and avoid these red flags early.