Difference Corporation

Difference Corporation  (0344 493 1100 )are cloud contact centre experts delivering managed services, contact centre technologies, dialler, IVR, ACD, Live chat, consulting services and training internationally to high volume, high availability enterprises. These comprise solutions for all contact points ie Voice, Email, Live Chat,  Email, Social Media and SMS. Our philosophy is to grow relationships with clients on a business case basis, with the clients actively shaping the solutions and services. Our approach is to have an open dialogue with clients about opportunities and challenges and to work with them to test concepts, to prototype, and to build on proven models.

We have specialist teams who have expertise in the deployment of  8X8 VCC , 8X8 ECN, Intelecom Connect, Teleopti, WFM, Live Ops, NewVoiceMedia, Contact Centre SIP , DXI , EasyContact . Difference have delivered contact centre integrations including Salesforce.com, Microsoft Dynamics, FLG360, Hubsolv, Logicalware, Ascent, and Debtkit. Our development partners can also support Avaya, Genesys, Junifer and OpenGi projects as required. Our platforms are global and our contact center services support preview, progressive and predictive dialer modes, we also support organizations who require PCIDSS compliant applications

The senior management team at Difference combines over 50 years of experience in contact handling technology and consulting coupled with a fundamental understanding of the importance of open communication across successful organisations. The team have delivered projects in information technology across industry with organisations such as ICL-Fujitsu, Electrolux, ABB, Energis, Madge Networks, O2, US Department of Defence, IBM, Dell, EDS, Pricewaterhouse Coopers, Accenture, and have consulted at senior level with some 80 technology companies, including Vodafone, Cisco, Google and Reuters.