Top Call Center Services & Voice Services in the United Kingdom
From London’s global finance hub to fast-growing digital corridors in Manchester, Leeds, Edinburgh, Cardiff, and Belfast, the U.K. is a hotspot for high-quality call center and voice support. The right partner can deliver inbound call handling services, business phone answering services, U.K. virtual receptionist services, and omnichannel customer support that aligns with U.K. GDPR and sector-specific standards.
Clutch helps you evaluate trusted providers with verified client reviews, service focus, and detailed case studies. Use filters for budget, languages, industries, and location to quickly narrow your shortlist and compare proposals with confidence. Explore national leaders or zero in on local specialists by region and sector using the links below:
• Top Call Center Companies & Agencies
• Call Center Companies & Agencies in London
• Call Center Companies & Agencies in Birmingham
• Call Center Companies & Agencies in Manchester
• U.K. Call Center Services & Voice Services for Business Services
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves United KingdomServices provided
See all 22 projectsVirtual Sales Limited is a distinguished provider of outbound call center and telemarketing services, specializing in lead generation and appointment setting. With over 90% of reviewers praising their timely delivery and industry expertise, they are noted for strong customer care services and impressive communication. Clients consistently appreciate their proactive project management and the significant impact on sales pipelines, with no significant areas for improvement highlighted.
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UndisclosedUndisclosed50 - 249Romsey , England
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Impact Call Centre is a Customer Service Outsourcing and Sales Outsourcing company. They are located in Romsey , England. Their team offers Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Monks Risborough, England
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CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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$1,000+$50 - $99 / hr10 - 49Ramsbottom, England
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Raecan Marketing Solutions Ltd is a call center headquartered in Ramsbottom, England. The team focuses on Call Center Services and Marketing Strategy.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Microtalk is a call center service. Their team is in London, England and Kolkata, India and provides Call Center Services.
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UndisclosedUndisclosed10 - 49London, England
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Bizik is a phone answering service founded in 2024. The team provides Call Center Services.
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$50,000+$50 - $99 / hr250 - 999Marston Green, England
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Uniquely is a Sales Outsourcing company. Their midsize team of employees is in Dundalk, Ireland and Marston Green, England. Their team specializes in Sales Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr10 - 49London, England
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Emerald Chauffeurs is a Sales Outsourcing company. The London, England-based team offers Sales Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49London, England
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Customer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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$1,000+Undisclosed50 - 249Carlton, England
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Launched in 2020, Xcellerate Labs is a midsize Sales Outsourcing company located in Carlton, England. Their team offers Sales Outsourcing and Demand Generation Marketing.
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$1,000+$100 - $149 / hr10 - 49Denton, England
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Sales Outsourcing company Facets Commercial Consulting provides Sales Outsourcing and Marketing Strategy. They are located in Denton, England.
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UndisclosedUndisclosed10 - 49Manchester, England
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Mi PA is an answering service company. The team is in Manchester, England, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49London , England
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BPO Recruit is a telephone answering service. Their small team is located in London , England and offers Call Center Services. The firm was launched in 2009.
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$1,000+Undisclosed50 - 249London , England
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TelemarketingPower.com is an answering service company. Their midsize team is located in Surry Hills, Australia and Los Angeles, California. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249Liverpool, England
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Launched in 2010, Inside Global is a Sales Outsourcing company. Their services include Sales Outsourcing and Demand Generation Marketing.
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UndisclosedUndisclosed2 - 9London, England
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Dead Dolly Design is a Sales Outsourcing company. Located in London, England, their team provides Sales Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Leicester, England
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ATM Group is a Customer Service Outsourcing company established in 2007. The team specializes in Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed10 - 49Beckenham, England
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Gregory Micallef Associates is an IT managed services company. They offer IT managed services and Call Center Services and were launched in 1992.
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$1,000+$25 - $49 / hr50 - 249Longparish, England
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Bandwagon Telemarketing Ltd is a telephone answering service. The Longparish, England-based agency provides Call Center Services and CRM consulting and SI.
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$5,000+< $25 / hr1,000 - 9,999London , England
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Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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$1,000+$25 - $49 / hr10 - 49Lytchett Matravers, England
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SalesGrape is a Sales Outsourcing company headquartered in Lytchett Matravers, England. Launched in 2016, the team focuses on Sales Outsourcing and Fractional CMO Services.
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$5,000+$300+ / hr50 - 249London, England
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See all 1 projectsSalesforce provides valuable services in lead generation and project management, impressing clients with a comprehensive strategy that results in high-quality opportunities. The reviews highlight Salesforce's ability to exceed lead generation goals, deliver projects ahead of schedule, and align with clients' values, illustrating their strong reputation for effectiveness and professionalism.
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UndisclosedUndisclosedFreelancerLong Eaton, England
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Telephone Technology Ltd is an answering service company. They were founded in 2003, and their services include Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Ilford, England
Services provided
IT Sky Solutions is a Close, Nigeria-based call center company. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Established in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
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$1,000+$50 - $99 / hr2 - 9London, England
Services provided
SpaceWorks is a SEO company. The team offers Search Engine Optimization and Web Design, and the firm is headquartered in London, England and Dubai, United Arab Emirates.
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$1,000+< $25 / hr2 - 9Andover, England
Services provided
Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49London, England
Services provided
See all 1 projectsMedlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
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UndisclosedUndisclosed2 - 9Penryn, England
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See all 1 projectsSentics Customer Care Ltd provides call answering services, as evidenced by their engagement with London Intensive LTD. Reviews highlight their professionalism and effective workflow, with clients expressing satisfaction in the seamless and efficient service provided. Overall, Sentics Customer Care Ltd is recognized for their high level of professionalism and ease of collaboration.
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$5,000+$50 - $99 / hrFreelancerChester, England
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Established in 2023, Crew Partners is a Sales Outsourcing company. The agency specializes in Sales Outsourcing.
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$10,000+< $25 / hr2 - 9Wembley, England
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Cybrosys Communications is a call center company based in Wembley, England and Abbottabad, Pakistan. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249Stockport, England
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Ktech is a call center. They specialize in Call Center Services and Sales Outsourcing and were founded in 2023.
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UndisclosedUndisclosed2 - 9Mildenhall, England
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Bleekify, a Sales Outsourcing company, was founded in 2023. The team provides Sales Outsourcing and is located in Mildenhall, England.
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UndisclosedUndisclosed2 - 9Brighouse, England
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Located in Brighouse, England, Sales Fuel is a Sales Outsourcing company. The team provides Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Witley, England
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In Witley, England, Perfect Lead Generation is a midsize Sales Outsourcing and Demand Generation Marketing company. Their services include Sales Outsourcing and Demand Generation Marketing.
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$1,000+< $25 / hr250 - 999London, England
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Tricon, a telephone answering service, is based in London, England. They focus on Call Center Services and Back Office Outsourcing.
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$5,000+$150 - $199 / hr10 - 49London, England
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Win Labs is a London, England-based Sales Outsourcing company. The team specializes in Sales Outsourcing and Business Consulting.
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$1,000+Undisclosed10 - 49Edgware, England
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Coenzio is a Sales Outsourcing company. The team is in Edgware, England, and their services include Sales Outsourcing and Email Marketing.
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$25,000+$25 - $49 / hr50 - 249London, England
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Buzz CX Global is a Sales Outsourcing company founded in 2023. The team focuses on Sales Outsourcing and Customer Service Outsourcing and is headquartered in London, England.
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$1,000+Undisclosed2 - 9London, England
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Sales Outsourcing company Thirty Two Partners is located in London, England. They provide Sales Outsourcing.
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Undisclosed< $25 / hr10 - 49London, England
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Aktyvus Group Limited is a Sales Outsourcing company. Founded in 2024, the agency provides Sales Outsourcing and Marketing Strategy.
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$5,000+Undisclosed2 - 9Melton Mowbray, England
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Done For You Closing is a small Sales Outsourcing company. Founded in 2021, the team focuses on Sales Outsourcing and Digital Strategy.
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$1,000+$50 - $99 / hr2 - 9Crowthorne, England
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Supernova AI is a Sales Outsourcing company. Launched in 2024, the team focuses on Sales Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
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Headley Media Ltd is a Content Marketing and Sales Outsourcing company. Founded in 2010, their team offers Content Marketing and Sales Outsourcing.
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$5,000+$100 - $149 / hr2 - 9Cheltenham, England
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Firestarter Business Solutions Ltd is a Business Consulting company headquartered in Cheltenham, England. Their services include Business Consulting and Sales Outsourcing.
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$10,000+Undisclosed10 - 49Bath, England
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Branch Growth, a Sales Outsourcing company, was launched in 2005. The company specializes in Sales Outsourcing and Marketing Strategy, and is small.
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Undisclosed< $25 / hr10 - 49Wokingham, England
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Clinic Answer is an answering service and Back Office Outsourcing company in Wokingham, England and Edinburgh, Scotland. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Epsom, England
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Premium MSP B2B Appointment Setting services is a Back Office Outsourcing and Sales Outsourcing company launched in 2023. The firm specializes in Back Office Outsourcing and Sales Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Farnham, England
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Established in 2023, Norango AI Virtual Reception is an answering service. The company specializes in Call Center Services and AI Agents.
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UndisclosedUndisclosed50 - 249Exeter, England
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Air Marketing is an Advertising company. The team offers Advertising and Digital Strategy and is located in Exeter, England.
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$1,000+< $25 / hr10 - 49Balsall Common, England
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Call Center Solutions is a Balsall Common, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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List of the Top 15 United Kingdom Call Center Companies & Voice Services
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$1,000+$200 - $300 / hr50 - 249London, England
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
50% Call Center Services50% Sales Outsourcing -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
35% Call Center Services65% Other -
$10,000+Undisclosed50 - 249Theale, England
Ability to deliver
32.8/40.017.4/20 Reviews9.7/10 Clients & Experience5.8/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services12% Sales Outsourcing20% Other -
$5,000+Undisclosed250 - 999Fleet, England
Ability to deliver
31.9/40.015/20 Reviews8.4/10 Clients & Experience8.4/10 Market PresenceService focus
15% Call Center Services25% Sales Outsourcing60% Other -
$5,000+$50 - $99 / hr50 - 249Hitchin, England
Ability to deliver
31.9/40.016.4/20 Reviews9.5/10 Clients & Experience6/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services30% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$25,000+$300+ / hr50 - 249Reigate, England
Ability to deliver
33.5/40.014.8/20 Reviews9.2/10 Clients & Experience9.5/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
30.8/40.017.6/20 Reviews6.4/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr10 - 49Ipswich, England
Ability to deliver
35.3/40.016/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+$300+ / hr2 - 9London, England
Ability to deliver
33.5/40.017.8/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services90% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
Undisclosed< $25 / hr250 - 999Wrexham, Wales
Ability to deliver
25.9/40.014.6/20 Reviews3/10 Clients & Experience8.3/10 Market PresenceService focus
80% Call Center Services20% Other -
$5,000+Undisclosed2 - 9London, England
Ability to deliver
25.9/40.016.8/20 Reviews2.9/10 Clients & Experience6.2/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr2 - 9London, England
Ability to deliver
25.9/40.015.8/20 Reviews6.1/10 Clients & Experience4/10 Market PresenceService focus
65% Sales Outsourcing35% Other -
$10,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
33.1/40.015.6/20 Reviews8.3/10 Clients & Experience9.2/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
28.8/40.018.2/20 Reviews2.2/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
24.5/40.016.4/20 Reviews0/10 Clients & Experience8.1/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
24.5/40.015/20 Reviews1/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services30% Sales Outsourcing -
$1,000+$100 - $149 / hr10 - 49London, England
Ability to deliver
27.6/40.016.4/20 Reviews6.3/10 Clients & Experience4.9/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$5,000+$100 - $149 / hr10 - 49Haywards Heath, England
Ability to deliver
32.5/40.016.4/20 Reviews10/10 Clients & Experience6.1/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$5,000+$50 - $99 / hr10 - 49London, England
Ability to deliver
27.1/40.016.6/20 Reviews6.5/10 Clients & Experience4/10 Market PresenceService focus
40% Sales Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+Undisclosed50 - 249Brighton and Hove, England
Ability to deliver
23.1/40.017.4/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
23.1/40.017.4/20 Reviews0.7/10 Clients & Experience5/10 Market PresenceService focus
100% Sales Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Ability to deliver
24.7/40.016.2/20 Reviews2.7/10 Clients & Experience5.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.K. Call Center Services & Voice Services FAQs
U.K. providers combine mature service operations with deep familiarity with local regulations and customer expectations. Teams understand U.K. accents, regional nuances, and accessibility needs, which can lift CSAT and first-contact resolution.
Moreover, many operate 24/7 with multilingual coverage for EMEA and North America, making them ideal for brands needing round‑the‑clock customer support solutions in the U.K. Critically, leading firms design workflows aligned with U.K. GDPR, Ofcom guidance, and sector rules (e.g., FCA in financial services), helping reduce compliance risk while improving service quality.
Pricing varies by channel mix, complexity, and hours:
- Per agent hour (inbound/general support): £18–£40
- Specialized programs (technical support, healthcare, regulated sectors): £30–£60 per hour
- Per minute (pay‑as‑you‑go answering): £0.50–£1.20
- U.K. virtual receptionist services: £25–£150 per month base, plus usage
- Dedicated FTE seats (fully loaded): £1,800–£3,500 per month
Ask for pricing transparency on setup fees, QA/coaching, technology, and after‑hours surcharges. For outsourced call center U.K. programs, pilot projects can validate volumes and true cost per resolution before scaling.
Providers in the United Kingdom commonly support a broad spectrum of markets and niches, catering to the vast and diverse business landscape of the region. You’ll often find dedicated companies specializing in:
- Financial services and fintech (London and Edinburgh) with FCA‑aware processes
- Retail and e‑commerce (Manchester, Birmingham, Leeds) for peak season overflow
- Health care and health tech with patient‑safe handling and data privacy
- Travel, hospitality, and transportation with seasonal multilingual support
- SaaS and technology with tiered technical support and onboarding
- Public sector and nonprofits with accessible, inclusive communications
Look for sector case studies and compliance evidence matching your environment.
Define your project’s scope and requirements to help guide your search criteria. Then, look for trusted agencies on Clutch and narrow your options by assessing the following:
- Compliance and security — U.K. GDPR, ISO 27001, PCI DSS (if taking payments), Cyber Essentials.
- Operations — QA frameworks, agent training, coaching cadence, and speech analytics.
- Test integrations — CRM/help desk, IVR/telephony, WFM reporting.
- Culture fit — listen to sample calls; ensure brand voice matches expectations.
- References — confirm outcomes for similar U.K. inbound call handling services or business phone answering services.
- Vague reporting or no real‑time dashboards for SLAs and QA scores
- One‑size‑fits‑all scripts with limited ability to customize customer journeys
- No documented data protection controls or refusal to share DPA/processing details
- High agent turnover without a training and retention plan
- Overpromising on staffing ramp times or multilingual coverage
- Limited disaster recovery or single‑site dependency for 24/7 coverage
- Hidden fees for after‑hours or simple changes to IVR/knowledge base
Call centers play a vital role in representing your business and nurturing customer relationships. The wrong partner can hurt your reputation and expose your organization to risks. Make sure you spot and avoid these red flags early.