Answer every call, win more business

It's that simple - if you don't answer, you won't win the work!

Our world is 24/7, and your clients contact you. Expand your reach with AnswerForce's professional virtual receptionists.

Answer calls in seconds 24 hours a day
Capture and qualify new leads
Schedule appointments and follow-ups directly
Answer live chat on your website and Facebook Messenger
Integrate with your current processes and CRM.

Benefits of 24/7 answering

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
1,000 - 9,999
Locations
Edinburgh, Scotland
Year founded
Founded 1998

Service Lines

Call Center Services: 70%
Customer Service Outsourcing: 30%

Select Focus Area

Inbound Services

Answering services: 45%
Virtual receptionist: 45%
Inbound appointment scheduling: 10%

Customer Service Outsourcing

Phone Support Services: 60%
Chat Support Services: 40%

Industries

Utilities: 70%
Education: 15%
Energy & natural resources: 15%

Clients

Small Business (<$10M): 65%
Midmarket ($10M - $1B): 35%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 3.6 /5

What Clients Have Said

AnswerForce offers competitive pricing with monthly costs ranging from $50 to $1,000 based on call volume and service needs. Clients appreciate the value for money, citing excellent customer service and responsiveness, although some suggest pricing could be improved.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 13 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

AnswerForce Review Insights

Overall Review Rating

4.4

Quality 4.4
Schedule 3.6
Cost 3.6
Willing to Refer 4.5

Top Mentions

Review Highlights

Challenges with Billing and Communication

One client reported severe issues with billing and communication, describing the workflow as a nightmare. The client received unclear emails and faced unresolved billing disputes, leading to dissatisfaction.
Adaptability to Client Needs

AnswerForce is recognized for its adaptability, addressing client needs swiftly and effectively. They have demonstrated the ability to adjust scripts and services in real-time, enhancing their clients’ experiences.
Effective Integration and Support Tools

The integration of AnswerForce’s services into clients' existing operations has been seamless, aided by tools like dashboards, web portals, and mobile apps. These tools provide transparency and ease of use for clients.
Impressive Call Handling Capabilities

Clients have reported satisfaction with AnswerForce's call handling capabilities, noting their professionalism and ability to manage high call volumes effectively. This has resulted in improved customer satisfaction and operational efficiency.
Positive ROI and Efficiency Gains

AnswerForce’s services have led to a significant return on investment for some clients, with one business reporting a 508% ROI. The efficiency and effectiveness of their services have contributed to this success.
Positive Impact on Business Operations

Clients have noted significant improvements in their operations, such as increased efficiency, better customer service, and the ability to handle more calls without missing any, leading to enhanced business performance.

Was this helpful?

AnswerForce Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Call Center Services
Confidential

5.0

Quality: 5.0

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"From a corporate point of view, I like being able to use the dashboard to review and analysis the calls coming in."

Jul 7, 2017

Marketing Director, House Doctors

Angie Shafer

Business services
Cincinnati, Ohio
11-50 Employees
Phone Interview
Verified

AnswerForce helped the company take on more outbound calls, an important part of their operations.

One of the business’ partners in the New Jersey area has seen a 508% ROI from using the answering service. AnswerForce provided a friendly environment, an outstanding service, and became a true partner for the company.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a franchise organization with various owners throughout the US. I am the Director of Marketing for the company.

OPPORTUNITY / CHALLENGE

What was the business challenge your company was facing that incited the need for this answering service solution?

We needed to find a partner who could answer our phones during off-hours, especially during evenings and weekends.

SOLUTION

How did you integrate the answering services into your company’s operations?

We forward after-hours calls to the answering service. In addition to this, we have them roll over to the call center, ensuring that there will always be a live person at the other end of the line.

AnswerForce has helped us take on more outbound calls, which is an important part of our operations. I’m excited to see how it turns out.

Why would you recommend this answering service over comparable companies?

I've always appreciated the friendly environment within AnswerForce. Everyone I've talked to has been able to help us with any questions or challenges when trying to roll a new program out. AnswerForce is also good in terms of beta testing.

On an annual or monthly basis, how much does your company spend to use this answering service?

Each of our franchisees spends around $270 per month on AnswerForce's services.

RESULTS & FEEDBACK

Can you share any success, metrics, or overall results of your integration of this service?

We had a ROI (return on investment) of 508%.

Were there any features/tools that you were really impressed by offered by AnswerForce?

From a corporate point of view, I like being able to use the dashboard to review and analysis the calls coming in. It's nice to have the ability to help each of our franchisees out, giving them a better understanding of how calls are being answered and how they can reply to those calls.

Looking back, are there any areas of the service that you feel could be added or improved upon?

The outbound call capacity is something on which we're working together with AnswerForce. We hope to get that service up and running soon, and will have access to franchise owner's calendars, with AnswerForce setting up appointments on our behalf.

Have you had to interact with the answering service’s support team or reference their support resources?

Not too long ago, I had contact with AnswerForce's support staff for reviewing some dashboard data. They responded to my email, we had a phone conversation, and resolved the issue.

RATINGS

5.0

"I would definitely recommend AnswerForce, and hope to continue our relationship."

Customer Service Outsourcing
$1,000,000 to $9,999,999
Jan. 2018 - Apr. 2022

2.0

Quality: 1.5

Schedule: 1.5

Cost: 2.5

Willing to Refer: 1.5

"I'm impressed with their consistency in problem resolution."

Dec 21, 2022

Manager, Financial Services Company

Anonymous

Financial services
Kitchener, Ontario
10,001+ Employees
Survey Response

AnswerForce provides global, round-the-clock customer service support to a financial services company.

AnswerForce has helped the client minimize their backlogs by 72%. Their team impressed the client with their consistency in problem resolution and convenient communication via phone, email, and virtual meetings.

Other Digital Marketing
$10,000 to $49,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We appreciate how AnswerForce thinks outside the box to discover opportunities."

Sep 30, 2022

Founder, E-Commerce Company

Anonymous

Business services
Brno, Czech Republic
51-200 Employees
Online Review

AnswerForce provides outreach marketing and SEO services for an e-commerce company. The team has created a lead generation strategy for email outreach, LinkedIn direct messages, cold calling, and SEO campaigns.

AnswerForce's inbound and outbound marketing efforts have generated 11 sales meetings and 137 qualified leads. The team effectively manages and communicates the project, including queries and schedules. Moreover, their out-of-the-box ideas and traditional methods are pivotal to success.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

As a trusted operations partner for e-commerce businesses worldwide, we source the highest quality goods and optimize supply chains for the fastest shipping so our customers can increase margins and scale profitably.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AnswerForce, and what were your goals??

We initially partnered with AnswerForce to expand our lead generation strategy through outbound marketing. We have since added inbound services to the mix.

SOLUTION

How did you select this vendor and what were the deciding factors?

We conducted research on companies that provide similar services, and had multiple introductory calls.AnswerForce stands out to us in this process

Describe the project in detail and walk through their service package, including any calling tools used.

Our outbound marketing consists of email outreach, LinkedIn direct messages, and cold calling to a very specific list of leads based on our ICP. New campaigns are launched weekly, and our AnswerForce reps continually follow up with prospective clients till appointments are set. Inbound campaigns focus on improving our SEO and gaining website traffic through guest posts and backlinks

Who did you work with and what was the feedback process like?

We have a sales operations manager and two sales executives on the outbound side. For the inbound team, we have a campaign manager as well as a team of SEO experts, developers, and content writers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Through AnswerForce , we have generated 11 sales meetings and added 137 marketing-qualified leads to our pipeline. Our inbound team is ramping up, but we look forward to the results.

Describe their project management style, including communication tools and timeliness.

The workflow has been very effective and easy to manage. Until a meeting is booked, the sales executives handle the campaigns. We communicate through email and direct messages to answer any questions and schedule appointments. We have a weekly meeting with our outbound team and a bi-weekly meeting with the inbound team.

What did you find most impressive or unique about this company?

We appreciate how AnswerForce thinks outside the box to discover opportunities. We service a very niche market, so they work around traditional methods to find prospects that best fit our ICP.

Are there any areas for improvement or something they could have done differently?

No, not at this time.

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2021 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have excellent customer service!"

Mar 11, 2021

Organizational Development Manager, Management Consultants

Anonymous

Other industries
Denville, New Jersey
51-200 Employees
Online Review
Verified

A management consulting company partnered with AnswerForce in order to provide call center services so that they can streamline their overall processes.

The AnswerForce team successfully achieved their goal of streamlining the company's processes. The company appreciated the team's excellent customer service and credit it to be their most impressive trait.

Call Center Services
Less than $10,000
Feb. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have very good and well-spoken agents."

Apr 27, 2020

Owner, FastString Professional Services, LLC

Robert Gutierrez

Telecommunications
Houston, Texas
1-10 Employees
Online Review

AnswerForce provided inbound call services for a telecommunications company. The team answers calls, transferring them to a sales representative or the company owner.

The engagement has met the expectations of the internal team. AnswerForce agents speak clearly, follow scripts, and transfer calls professionally. The team is hard-working, communicative, and effective.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the co-founder and managing partner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AnswerForce?

They expertly and very professionally answer my calls.

What were your goals for this project?

Have a professional call answering solution for my inbound call traffic.

SOLUTION

How did you select this vendor?

They called me and I did test with them. They answer my phone very professional and the agents are well trained.

Describe the project in detail.

Dimple inbound call services, then the operator transfers calls to me or a rep.

What was the team composition?

Call answer agents only.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Simple, the agents speak clearly, follow scripts and transfer calls professionally.

How effective was the workflow between your team and theirs?

Very effecitive

What did you find most impressive about this company?

They have very good and well-spoken agents.

Are there any areas for improvement?

They do gret.

RATINGS

5.0

"Doing exactly what I asked them to do in a professional manner."

Call Center Services
$50,000 to $199,999
July 2015 - Ongoing

4.0

Quality: 4.5

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.0

"AnswerForce is a company that offers an excellent service at a good cost."

Dec 24, 2017

IT Director, Information Technology Company

Anonymous

Information technology
Buffalo, New York
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use these services because they are safe and more professional.

What is the volume of inbound calls your company was handling per day?

60.

What were your company’s goals for the partnership with this service provider?

Our goal was to have a professional service for our clients' insurance.

SOLUTION

What does this service provider provide for you on a normal basis?

AnswerForce offers a program of adjustment of appointments for meetings, personalized attention for customers when placing orders, and a multichannel option CRM.

Could you describe this service provider's pricing structure and how they bill you?

They charge according to the service that the company needs. We send payment by check.

How did you find and select this service provider?

They were the recommendation of a friend.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

Their work is excellent and very professional.

How much time and money do you estimate that this service provider saves you each month?

They save us 20% a month, which is very effective.

Based on your experience, what takeaways can you share about working with this service provider?

AnswerForce is a company that offers an excellent service at a good cost.

What do you think are the strengths of this service provider?

The service and treatment they provide is excellent quality.

Where do you think this service provider can improve?

I think AnswerForce provides a perfect service. I'm satisfied.

RATINGS

4.0

Call Center Services
$50,000 to $199,999
Feb. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We now have more customers than we thought we would."

Nov 2, 2017

Sales Manager, Manufacturing Company

Anonymous

Manufacturing
Groveport, Ohio
51-200 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We require inbound services when our firm goes through a lot of organizational changes.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

The volume of inbound calls per day is around 60%.

What challenge were you trying to address with the service provider?

To better manage the volume of incoming customer calls.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with a great service will managing our incoming calls.

Could you describe the pricing structure and how they billed you?

They bill us monthly for their great service.

How did you come to work with this service provider?

We found the service through an online search.

How would you assess the service provider for answering calls, customer service, and communication?

They are very fast to respond to all our needs.

How much time, in hours, does this service provider save you each month?

At least $300 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have improved our business in many ways and we now have more customers than we thought we would.

What are the service provider's strengths?

They make our company more versatile.

How can the service provider improve?

Nothing at all. They are great.

How long has your company been working with this service provider?

We've worked with them for over two years.

How much money do you spend annually with this service provider?

We spend about $50,000 to $199,999.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Feb. 2017 - Ongoing

4.5

Quality: 5.0

Schedule: 4.0

Cost: 4.5

Willing to Refer: 5.0

"They have done a fantastic job."

Nov 2, 2017

Administrative Executive, Retail Business

Anonymous

Retail
Conway, Massachusetts
51-200 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It's a 24-hour service. We used to handle it in-house but it wasn't cost effective.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

25%.

What challenge were you trying to address with the service provider?

Our goal was to get our operations running more smoothly and to free up employees for other tasks.

SOLUTION

What was the scope of the service provider's involvement?

They help with answering calls, processing orders, and routing calls to appropriate departments.

Could you describe the pricing structure and how they billed you?

It is a one-year contract and we have a base package of allotted calls per month. After those are used we pay on a percentage.

How did you come to work with this service provider?

We heard about them from a friend and business associate who was using them.

How would you assess the service provider for answering calls, customer service, and communication?

They have done a fantastic job and have allowed employees who were in those positions to do other things. That has increased productivity and moral.

How much time, in hours, does this service provider save you each month?

50-100 hours.

How much money does this service provider save you each month?

$1,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Saving $1,500 a month has made it possible to hire a few more part-time employees so now my company is more productive.

What are the service provider's strengths?

Their strengths are their customer service and ability to take a call center in-house.

How can the service provider improve?

Thus far I have no complaints with them.

How long has your company been working with this service provider?

Feb. 2017 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

RATINGS

4.5

Showing 11-18 of 18 Reviews

Locations (2)

11 Rutland Street Edinburgh, Scotland EH1 2AB

76 - 100

Contact AnswerForce

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from AnswerForce like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

Additional Connections

(1)

AnswerForce

Answer every call, win more business

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

AnswerForce Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Challenges with Billing and Communication

Adaptability to Client Needs

Effective Integration and Support Tools

Impressive Call Handling Capabilities

Positive ROI and Efficiency Gains

Positive Impact on Business Operations

Reviews mentioning:

AnswerForce Reviews

Answering Services for Handyman Service Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Financial Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Outreach Marketing & SEO Services for E-Commerce Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Management Consultants

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Answering Service for Telecommunications Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Appointment Scheduling and Customer Orders for IT Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Inbound Appointment Setting for Manufacturing Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

24-Hour Customer Support for Retail Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Location

Locations (2)

Contact

Connections

Additional Connections