Can you share any outcomes from the project that demonstrate progress or success?
Progress was made as my laptop is functioning and I have not had to contact Carden for the past two working days = success!
How effective was the workflow between your team and theirs?
Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.
What did you find most impressive about this company?
The consistent calm and supportive manner of the team and their tenacity in resolving my issues. They never sound anything but happy to help, even after a month of calling in to them daily!
Are there any areas for improvement?
To minimise the computer downtime that I had, it would have been beneficial for the sum of many small computer issues to have been escalated by Carden sooner. This would have been more effective in leading to timely solution implementation, thus enabling me to adequately fulfill my responsibilities.