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IT Support You Can Trust

4.5
3 reviews

Carden I.T Services specialise in providing first-class IT support, maintenance and consultancy services to companies of all sizes throughout the UK and Europe. We offer a comprehensive range of IT solutions to suit all budgets and pride ourselves on our friendly, responsive and transparent service. Our dedicated, highly skilled IT professionals take the headaches out of IT, freeing you to focus on what you do best – running your business

 
$1,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2009
Show all +
London, United Kingdom
headquarters
other locations
  • Suite 2, Castle House, Sea View Way
    Brighton, ESX BN2 6NT
    United Kingdom
    0808 189 0832
  • 85 Broad Street
    New York, NY 10004
    United States
    (212) 461-3654

Portfolio

Key clients: 
Levicks Accountants, WMC Legal
WMC Legal Image

WMC Legal

WMC Legal are a family law firm based in Worthing. We have been providing them IT support since 2010, taking care of their ransomware, remote monitoring, email filtering and backup solutions. We also managed their migration over to Office 365.

WMC have been so pleased with our services that they have taken out a Worry-Free Hours contract which gives them a set number of hours to use each month on whatever IT issues or

…
projects they need.

WMC are passionate about helping people and we take care of the technology side so they can focus on doing just that

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Mid Group Image

Mid Group

Mid Group is a technology first, building information modelling company based in London. We’ve been helping Mid Group on an ad hoc basis for the last few years, providing them with expert support to overcome IT challenges ranging from small tasks like configuring a VPN up to large scale projects like installing new phone lines and servers.

We’re always excited to work with companies that are interested in harnessing the

…
power of technology to disrupt their sector. Mid Group have a real love of technology and are experimenting with using Augmented Reality to demonstrate ongoing construction projects.
Read more...
Levick's Accountant's Image

Levick's Accountant's

Levicks are an accountancy firm based in Kent. We provide IT support to all three of their offices and have done since 2012, looking after their email security, backup and antivirus solutions. We have also helped them manage the rollout of updates to their Sage accounting software.

Like many modern workplaces, in the past few years they have made the transition from Office 2016 to Office 365. We helped to achieve this

…
smoothly, migrating all three of their premises and demonstrating to their staff the new Office features that can benefit a business with multiple locations.
Read more...

Reviews

4.5
3 reviews
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IT Services for Educational Experience Platform

"The consistent calm and supportive manner of the team and their tenacity in resolving my issues."

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
Sept. - Oct. 2019
Project summary: 

Carden IT Services provided IT support for an educational experience platform. Their team provides remote support over the phone and email.

The Reviewer
 
11-50 Employees
 
Canterbury, United Kingdom
Karen Hutchings
Travel Advisor, Visions In Education
 
Verified
The Review
Feedback summary: 

The Carden IT Services team successfully repaired a laptop, providing effective solutions throughout the process. They provide calm and consistent reports to solve any arising issues.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a home-based Travel Advisor for Visions In Education who provide immersive educational experiences for students to learn outside the classroom. We specialise in Ski, STEM, Netball, Sports, Arts, Culture and Language.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Carden IT Services?

Carden IT Services provide all our IT support, looking after our network.

What were your goals for this project?

As a new employee, with a new laptop computer, Carden were instrumental in getting me operational to do my job. I am 99% reliant on home use of my laptop to do my job, so timely resolution of all issues was key.

SOLUTION

How did you select this vendor?

Company IT service provider - we have remote and occasional on-site support from the extensive Carden support team.

Describe the project in detail.

In this instance I received support remotely and also at Carden’s office. Carden supported me with prompt response to my daily help desk contact both by phone and email. After over four weeks of laptop malfunction, the solution Carden provided has ensured I have been up and running to do the job I need to.

What was the team composition?

Carden have a friendly team of specialists who are supportive and communicative. I benefited from front line technical telephone support, remote access support and in-house engineer support. The knowledgeable team do their utmost to resolve issues that arise in a timely manner.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Progress was made as my laptop is functioning and I have not had to contact Carden for the past two working days = success!

How effective was the workflow between your team and theirs?

Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.

What did you find most impressive about this company?

The consistent calm and supportive manner of the team and their tenacity in resolving my issues. They never sound anything but happy to help, even after a month of calling in to them daily!

Are there any areas for improvement?

To minimise the computer downtime that I had, it would have been beneficial for the sum of many small computer issues to have been escalated by Carden sooner. This would have been more effective in leading to timely solution implementation, thus enabling me to adequately fulfill my responsibilities.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

IT Support for Tax Accounting Firm

"Their friendly and efficient service sets them apart."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Jan. 2019
Project summary: 

Carden IT Services provided IT consulting for an accounting firm. The team brought in new software and systems to the client and continue to provide maintenance and support.

The Reviewer
 
1-10 Employees
 
Brighton, United Kingdom
Director, Accounting Firm
 
Verified
The Review
Feedback summary: 

The new software has sped up the business processes of the client and provided reassurance that their systems are protected. Carden IT Services establishes a seamless workflow to ensure client satisfaction. Personable and hard-working, they devote time to the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Director/business owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Carden IT Services?

Put in new systems/software to ensure out computers were up to date and protected including new server and PCs throughout the office

What were your goals for this project?

A little unknown but were guided by Carden IT

SOLUTION

How did you select this vendor?

Introduction / referral

Describe the project in detail.

On going support and maintenance

What was the team composition?

Guided by Carden to bring ourselves back up to date and ensure we were current with everything IT - from software/hareware and anti virus protection

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Faster machines allowing the team here to be more efficient / reassurance that we are covered and protected as best possible

How effective was the workflow between your team and theirs?

Seemless

What did you find most impressive about this company?

Their friendly and efficient service sets them apart.

Are there any areas for improvement?

So far so good!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Accountancy Practice

"They have been always able to go that extra mile when urgent issues needed resolving."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2012 - Ongoing
Project summary: 

Carden IT Services has provided ongoing IT services for an accountancy practice on a longterm basis. This includes supplying IT hardware, telephone services, and SEO.

The Reviewer
 
11-50 Employees
 
Maidstone, United Kingdom
Jon Williamson
Managing Partner, Levicks
 
Verified
The Review
Feedback summary: 

The engagement has ensured that the client's IT systems run smoothly. Carden IT Services goes above and beyond to fix any arising issues. Their team is communicative, engaged, and supportive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am managing partner of an Accountancy practice called Levicks

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Carden IT Services?

Carden IT Services provide all our IT support looking after our Network, supplying IT hardware, telephone systems, SEO plus much more.

What were your goals for this project?

To ensure the smooth running of IT systems across our three offices

SOLUTION

How did you select this vendor?

From recommendation

Describe the project in detail.

Once we commenced using Carden IT Services they provided details of the system setup best to suit our business needs. They have offered continued support over a number of years, always providing new ideas to help facilitate the running of our IT systems.

What was the team composition?

We have the use of an IT engineer plus remote support form their extensive support team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their solutions provided have assisted in ensuring our IT systems run smoothly.

How effective was the workflow between your team and theirs?

Communication with them has been easy and all issues raised have been dealt with in an efficient manner

What did you find most impressive about this company?

They have been always able to go that extra mile when urgent issues needed resolving.

Are there any areas for improvement?

None that I can think of

4.5
Overall Score Will continue using them for years to come.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Any work have been completed within the specified time frame
  • 5.0 Cost
    Value / within estimates
    The cost quoted have been adhered too and seem reasonably priced
  • 5.0 Quality
    Service & deliverables
    All issues are resolved satisfactorily. Any changes to our IT systems have been integrated seemlessly
  • 5.0 NPS
    Willing to refer
    Highly recommended