IT Support You Can Trust
Carden I.T Services specialise in providing first-class IT support, maintenance and consultancy services to companies of all sizes throughout the UK and Europe. We offer a comprehensive range of IT solutions to suit all budgets and pride ourselves on our friendly, responsive and transparent service. Our dedicated, highly skilled IT professionals take the headaches out of IT, freeing you to focus on what you do best – running your business
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Levicks Accountants, WMC Legal
WMC Legal
WMC Legal are a family law firm based in Worthing. We have been providing them IT support since 2010, taking care of their ransomware, remote monitoring, email filtering and backup solutions. We also managed their migration over to Office 365.
WMC have been so pleased with our services that they have taken out a Worry-Free Hours contract which gives them a set number of hours to use each month on whatever IT issues or projects they need.
WMC are passionate about helping people and we take care of the technology side so they can focus on doing just that
Mid Group
Mid Group is a technology first, building information modelling company based in London. We’ve been helping Mid Group on an ad hoc basis for the last few years, providing them with expert support to overcome IT challenges ranging from small tasks like configuring a VPN up to large scale projects like installing new phone lines and servers.
We’re always excited to work with companies that are interested in harnessing the power of technology to disrupt their sector. Mid Group have a real love of technology and are experimenting with using Augmented Reality to demonstrate ongoing construction projects.
Levick's Accountant's
Levicks are an accountancy firm based in Kent. We provide IT support to all three of their offices and have done since 2012, looking after their email security, backup and antivirus solutions. We have also helped them manage the rollout of updates to their Sage accounting software.
Like many modern workplaces, in the past few years they have made the transition from Office 2016 to Office 365. We helped to achieve this smoothly, migrating all three of their premises and demonstrating to their staff the new Office features that can benefit a business with multiple locations.
Reviews
the project
IT Services for Educational Experience Platform
"The consistent calm and supportive manner of the team and their tenacity in resolving my issues."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am a home-based Travel Advisor for Visions In Education who provide immersive educational experiences for students to learn outside the classroom. We specialise in Ski, STEM, Netball, Sports, Arts, Culture and Language.
For what projects/services did your company hire Carden IT Services?
Carden IT Services provide all our IT support, looking after our network.
What were your goals for this project?
As a new employee, with a new laptop computer, Carden were instrumental in getting me operational to do my job. I am 99% reliant on home use of my laptop to do my job, so timely resolution of all issues was key.
How did you select this vendor?
Company IT service provider - we have remote and occasional on-site support from the extensive Carden support team.
Describe the project in detail.
In this instance I received support remotely and also at Carden’s office. Carden supported me with prompt response to my daily help desk contact both by phone and email. After over four weeks of laptop malfunction, the solution Carden provided has ensured I have been up and running to do the job I need to.
What was the team composition?
Carden have a friendly team of specialists who are supportive and communicative. I benefited from front line technical telephone support, remote access support and in-house engineer support. The knowledgeable team do their utmost to resolve issues that arise in a timely manner.
Can you share any outcomes from the project that demonstrate progress or success?
Progress was made as my laptop is functioning and I have not had to contact Carden for the past two working days = success!
How effective was the workflow between your team and theirs?
Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.
What did you find most impressive about this company?
The consistent calm and supportive manner of the team and their tenacity in resolving my issues. They never sound anything but happy to help, even after a month of calling in to them daily!
Are there any areas for improvement?
To minimise the computer downtime that I had, it would have been beneficial for the sum of many small computer issues to have been escalated by Carden sooner. This would have been more effective in leading to timely solution implementation, thus enabling me to adequately fulfill my responsibilities.
the project
IT Support for Tax Accounting Firm
"Their friendly and efficient service sets them apart."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Director/business owner
For what projects/services did your company hire Carden IT Services?
Put in new systems/software to ensure out computers were up to date and protected including new server and PCs throughout the office
What were your goals for this project?
A little unknown but were guided by Carden IT
How did you select this vendor?
Introduction / referral
Describe the project in detail.
On going support and maintenance
What was the team composition?
Guided by Carden to bring ourselves back up to date and ensure we were current with everything IT - from software/hareware and anti virus protection
Can you share any outcomes from the project that demonstrate progress or success?
Faster machines allowing the team here to be more efficient / reassurance that we are covered and protected as best possible
How effective was the workflow between your team and theirs?
Seemless
What did you find most impressive about this company?
Their friendly and efficient service sets them apart.
Are there any areas for improvement?
So far so good!
the project
IT Services for Accountancy Practice
"They have been always able to go that extra mile when urgent issues needed resolving."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am managing partner of an Accountancy practice called Levicks
For what projects/services did your company hire Carden IT Services?
Carden IT Services provide all our IT support looking after our Network, supplying IT hardware, telephone systems, SEO plus much more.
What were your goals for this project?
To ensure the smooth running of IT systems across our three offices
How did you select this vendor?
From recommendation
Describe the project in detail.
Once we commenced using Carden IT Services they provided details of the system setup best to suit our business needs. They have offered continued support over a number of years, always providing new ideas to help facilitate the running of our IT systems.
What was the team composition?
We have the use of an IT engineer plus remote support form their extensive support team.
Can you share any outcomes from the project that demonstrate progress or success?
Their solutions provided have assisted in ensuring our IT systems run smoothly.
How effective was the workflow between your team and theirs?
Communication with them has been easy and all issues raised have been dealt with in an efficient manner
What did you find most impressive about this company?
They have been always able to go that extra mile when urgent issues needed resolving.
Are there any areas for improvement?
None that I can think of
The Carden IT Services team successfully repaired a laptop, providing effective solutions throughout the process. They provide calm and consistent reports to solve any arising issues.