Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+< $25 / hr2 - 9London, England
Services provided
Medical Billing Direct is a Back Office Outsourcing company. Their team is based in London, England. The firm offers Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Horsham, England
Services provided
Trust Health is a Back Office Outsourcing company. They are based in Horsham, England and have small team. They offer Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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$1,000+< $25 / hr2 - 9Newhaven, England
Services provided
Secretary Outsource is a Back Office Outsourcing company. The Newhaven, England-based team provides Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Coupar Angus, Scotland
Services provided
Tayside Virtual Assistant is a Back Office Outsourcing company. They focus on Back Office Outsourcing and Transcription and were launched in 2014.
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$1,000+< $25 / hr2 - 9
Services provided
The Varanda Network, a Back Office Outsourcing company, was launched in 2011. They specializes in Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Middleton, England
Services provided
Small Back Office Outsourcing company Advantage VA, is headquartered in Middleton, England. The team offers Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Hemel Hempstead, England
Services provided
Medical Management Services is a Back Office Outsourcing company. They are based in Hemel Hempstead, England and have small team of experts. Their services include Back Office Outsourcing.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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$1,000+< $25 / hr2 - 9Amersham, England
Services provided
Headquartered in Amersham, England and London, England, Bill Medical is a Back Office Outsourcing company. Launched in 2016, the team focuses on Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Caernarfon, Wales
Services provided
MEDACC is a Back Office Outsourcing company. The team offers Back Office Outsourcing and is in Caernarfon, Wales.
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$1,000+< $25 / hr2 - 9Harlow, England
Services provided
Doctors Billing Services is a Back Office Outsourcing company. They are located in Harlow, England and have small team. Their services include Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Toronto, Canada
Services provided
LexLocom, a small Back Office Outsourcing company, is in Toronto, Canada. The team provides Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9London, Canada
Services provided
TVA, a small Back Office Outsourcing company, is headquartered in London, Canada. Their services include Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
SMAC to the Rescue, a Back Office Outsourcing company, is in Nelson, Canada. They focus on Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Red Deer, Canada
Services provided
Located in Red Deer, Canada, Alberta Medical Billing is a small Back Office Outsourcing company. The team specializes in Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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CBM, a small Back Office Outsourcing company, is located in Toronto , Canada. Their services include Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Toronto, Canada
Services provided
Ontario Medical Billing Services is a Toronto, Canada-based Back Office Outsourcing company. Established in 2002, the team offers Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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Sherritt Services Inc. Is a small Canada-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Transcription.
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$1,000+< $25 / hr2 - 9Winnipeg, Canada
Services provided
ProgressiveMD is a small Back Office Outsourcing company in Winnipeg, Canada. Their services include Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Santa Clara, CA
Services provided
In Santa Clara, California, Informatics Outsourcing is a Back Office Outsourcing company. They offer Back Office Outsourcing and Custom Software Development.
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$1,000+< $25 / hr2 - 9Santa Ana, CA
Services provided
Small telephone answering service LaBell Exchange, is located in Santa Ana, California. The team focuses on Call Center Services.
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$10,000+$150 - $199 / hr2 - 9Wetherby, England
Services provided
Data Bubble Consultancy Ltd is a phone answering service and Email Marketing company. The Wetherby, England-based team provides Call Center Services and Email Marketing.
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$1,000+$25 - $49 / hr2 - 9Humble, TX
Services provided
Extension 19 Answering Service is a call center company. Founded in 1974, the team provides Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
TeleReach Corporate is a small Sales Outsourcing company headquartered in Houston, Texas. Their services include Sales Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
1960 Answering Service is an answering service. They are in Houston, Texas and have small team of experts. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Your Faithful Assistant is a small Back Office Outsourcing company established in 2009. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr2 - 9
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Based in Jupiter, Florida, Ding A Ling Answering Service is a small call center service. The team specializes in Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Frisco, TX
Services provided
Headquartered in Frisco, Texas, Dedicated Office is a small call center company. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Irving, TX
Services provided
Apartment Lines, a small phone answering service, is in Irving, Texas. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Richardson, TX
Services provided
Bold Sales Solutions is a small Richardson, Texas-based phone answering service. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Morrisville, PA
Services provided
Newtown Answering Service is an answering service company. In Morrisville, Pennsylvania, the team offers Call Center Services.
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$1,000+$25 - $49 / hr2 - 9King of Prussia, PA
Services provided
Allendale Answering Service is a small phone answering service headquartered in King of Prussia, Pennsylvania. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Lansdowne, PA
Services provided
EasternTAS is an answering service company. Launched in 1971, their team provides Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Newtown, PA
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Keystone Answering Service is a small Newtown, Pennsylvania-based call center. The team offers Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Torrance, CA
Services provided
Gordon & Schwenkmeyer, Inc. (GSI) is a Torrance, California-based phone answering service. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Calexico, CA
Services provided
Serenity VA is a Back Office Outsourcing company. Headquartered in Calexico, California, the agency was established in 2005. Their team specializes in Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Based in San Diego, California, Southwest Answering Service is a telephone answering service. They offer Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Washington, DC
Services provided
Statcall is a small Washington, District of Columbia-based telephone answering service. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Fort Worth, TX
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Answering service company Data One Solutions is in Fort Worth, Texas and Colombo, Sri Lanka. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9
Services provided
KELCOM Call Center is a -based Back Office Outsourcing company. Established in 1988, the team specializes in Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Varna, Bulgaria
Services provided
Back Office Outsourcing company Remotek Ltd was founded in 2008. The company offers Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Serdica, Bulgaria
Services provided
Logicall Bulgaria AD, an answering service company, was established in 2007. The company specializes in Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Sofia, Bulgaria
Services provided
Answering service Inter Contact Bulgaria is headquartered in Sofia, Bulgaria. They focus on Call Center Services and were launched in 2006.
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$1,000+$25 - $49 / hr2 - 9Toowong, Australia
Services provided
Point B Marketing is a SEO agency. Founded in 2015, the team provides Search Engine Optimization and Call Center Services.
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$10,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Services provided
Symphony is a Back Office Outsourcing company. They are in Petaling Jaya, Malaysia and have small team. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr2 - 9Hamburg, Germany
Services provided
TZH Telemarketing Zentrale is a telephone answering service. Their small team is based in Hamburg, Germany. Their team specializes in Call Center Services.
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$1,000+< $25 / hr2 - 9Lund, Sweden
Services provided
Founded in 2007, Adstar is a small Lund, Sweden-based telephone answering service. Their services include Call Center Services and Email Marketing.
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$5,000+$100 - $149 / hr2 - 9Subang Jaya, Malaysia
Services provided
Headquartered in Subang Jaya, Malaysia, Alchemy Resources Sdn Bhd is a small Back Office Outsourcing and HR Consulting company. Their services include Back Office Outsourcing and HR Consulting.
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$5,000+$100 - $149 / hr2 - 9Kuala Lumpur, Malaysia
Services provided
Small Back Office Outsourcing company Data Cohorts, is headquartered in Kuala Lumpur, Malaysia. The team specializes in Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
Contact Center International is a small answering service headquartered in Dubai, United Arab Emirates. The team provides Call Center Services.
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UndisclosedUndisclosed2 - 9Davao City, Philippines
Services provided
Launched in 2008, Reliance Transcriptions and Infotech Corp. Is a call center company and Transcription company. The small team specializes in Call Center Services and Transcription.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.5/40.018.8/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
33.8/40.017.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other
Latest BPO Articles
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.