Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 190 projectsRemote CoWorker is a company that provides virtual assistant and administrative support services. The overall feedback from their reviews is highly positive, with clients praising their professional project management, responsiveness, and seamless communication. Approximately 100% of reviewers highlighted the attentive and proactive support provided by Remote CoWorker, with no significant areas for improvement noted. Their services have resulted in increased productivity, streamlined workflows, and successful task delegation for various clients across diverse industries.
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UndisclosedUndisclosed2 - 9
Services provided
Connect2Lead is a Delhi, India-based Market Research company. The team provides Market Research and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Tallinn, Estonia
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IP Callcenters, a small call center, is located in Tallinn, Estonia. Their services include Call Center Services and Other Digital Marketing.
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Featured
What are Featured Providers?
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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Undisclosed$25 - $49 / hr2 - 9
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Mind2markets is a Back Office Outsourcing company. The Pune, India-based agency was launched in 2020. Their services include Back Office Outsourcing and Business Consulting.
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$1,000+$50 - $99 / hr2 - 9Oakville, Canada
Services provided
Headquartered in Oakville, Canada, Leadify Ninja is an Email Marketing company. Launched in 2023, the team specializes in Email Marketing and Sales Outsourcing.
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$50,000+$100 - $149 / hr2 - 9Rancho Cucamonga, CA
Services provided
Lighter AI, a Document Digitization & Management company, is located in Rancho Cucamonga, California. The team offers Document Digitization & Management and Artificial Intelligence.
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Undisclosed< $25 / hr2 - 9
Services provided
AIM Data Search, a Back Office Outsourcing company, is in Ahmedabad, India. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+< $25 / hr2 - 9
Services provided
SEO agency Donatella Work was launched in 2019. Located in La Libertad, El Salvador and Stockholm, Sweden, the team specializes in Search Engine Optimization and Sales Outsourcing.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing and recruitment company that excels in sourcing and managing remote employees across various industries. With approximately 90% positive feedback from reviewers, clients frequently praise their ability to find great talent and their supportive project management approach. Notably, around 40% of reviewers highlight their cultural fit and alignment with company values as standout features.
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$1,000+< $25 / hr10 - 49
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Tripistapa Services Private Limited is a small Back Office Outsourcing company. They specialize in Back Office Outsourcing and IT strategy consulting and were established in 2024.
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$1,000+Undisclosed50 - 249Lemesos, Cyprus
Services provided
See all 1 projectsExperts in User Retention for iGaming With over 5 years of industry experience, we specialize in building long-term value by helping iGaming brands keep players engaged, active, and loyal. What We
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$1,000+Undisclosed50 - 249Saratoga, CA
Services provided
See all 1 projectsMarkable Solutions provides services in digital marketing, website development, and pay-per-click (PPC) advertising. The reviews highlight their professional and cost-effective approach, with clients noting significant improvements in lead generation and market reach. Their project management skills and timely delivery are praised, though there's a suggestion for enhanced visibility through paid business listings.
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$1,000+< $25 / hr50 - 249Coimbatore, India
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SM BPO Solutions is a Coimbatore, India-based Back Office Outsourcing company. Established in 2012, the team provides Back Office Outsourcing and Web Design.
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$1,000+$25 - $49 / hr50 - 249San Pedro, Philippines
Services provided
FilWeb Asia Inc is a Customer Service Outsourcing company. The San Pedro, Philippines-based firm provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hrFreelancer
Services provided
Expressage Attestation Services is a small Dubai, United Arab Emirates-based Document Digitization & Management company. The team offers Document Digitization & Management.
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$10,000+$25 - $49 / hr50 - 249Noida, India
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WeConnect Outsource is an IT staff augmentation company. The Noida, India-based agency was launched in 2021. Their team specializes in IT staff augmentation and IT managed services.
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UndisclosedUndisclosedFreelancerNew York City, NY
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Based in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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Undisclosed$25 - $49 / hrFreelancer
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Founded in 2024, Akin Virtual is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Procurement Support.
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Undisclosed< $25 / hrFreelancer
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Data Miners, a small Sales Outsourcing and Data Annotation Services company, is located in Ahmedpur East, Pakistan. The team provides Sales Outsourcing and Data Annotation Services.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Frist Database, an Email Marketing company, is headquartered in Tulsa, Oklahoma. They focus on Email Marketing and Sales Outsourcing and were established in 2015.
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$5,000+UndisclosedFreelancer
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Corporate Receivables Solutions is a Back Office Outsourcing company. Their team is headquartered in London, England and focuses on Back Office Outsourcing and Business Consulting.
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$1,000+Undisclosed50 - 249
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Software development firm Efficiency Square Solution focuses on Custom Software Development and Back Office Outsourcing. They are located in Karachi, Pakistan.
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UndisclosedUndisclosed50 - 249
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Proowrx LLP is a Back Office Outsourcing company. Launched in 2020, their team focuses on Back Office Outsourcing and Accounting.
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$25,000+$25 - $49 / hr50 - 249
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Red Shore Solutions is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and IT staff augmentation and are based in Charlottetown, Canada.
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$10,000+$200 - $300 / hrFreelancerUster, Switzerland
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ScalersCollective is a phone answering service. Their small team is based in Uster, Switzerland and offers Call Center Services. The agency was founded in 2026.
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$1,000+UndisclosedFreelancerBrooklyn, NY
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Founded in 2026, Lola Ops, a small Customer Service Outsourcing company, is headquartered in Brooklyn, New York. Their services include Customer Service Outsourcing and UX/UI Design.
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UndisclosedUndisclosed10 - 49
Services provided
Launched in 2016, Purcell Compliance Services is a Logistics & Supply Chain Consulting company. Their team offers Logistics & Supply Chain Consulting and Document Digitization & Management.
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$1,000+< $25 / hr10 - 49
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Corporate Training & Coaching company Nepcoms Services was established in 2025. The company specializes in Corporate Training & Coaching and Business Consulting.
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UndisclosedUndisclosed10 - 49
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Waste Management company Any Hour Water Fire was established in 2013. The small team focuses on Waste Management and Customer Service Outsourcing.
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Undisclosed$50 - $99 / hrFreelancerVail, CO
Services provided
See all 1 projectsGeneration Lead specializes in lead generation and sales services, offering expertise in prospecting, creating ideal customer profiles, and conducting sales calls. Reviews highlight their ability to effectively connect with niche markets and establish new operational systems. Clients appreciate their proactive approach and successful outcomes, such as generating numerous leads and securing meetings, reflecting a well-received collaboration process.
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$5,000+$150 - $199 / hr10 - 49Exeter, England
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Launched in 2012, OfficeLabs Ltd is a Digital Strategy company. The team provides Digital Strategy and IT strategy consulting and is located in Exeter, England.
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$1,000+$25 - $49 / hr250 - 999Ahmedabad, India
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CONFIANCE BIZSOL PRIVATE LIMITED is an Accounting company located in Laguna Beach, California and Miami, Florida. Established in 2017, the team offers Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Lahore, Pakistan
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Crecentech Systems Private Limited is a cloud consulting & SI company. Located in Lahore, Pakistan, their team provides cloud consulting & SI and CRM consulting and SI.
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$25,000+< $25 / hr250 - 999
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Founded in 2009, BSC Global is a cloud consulting & SI company. The agency focuses on cloud consulting & SI and CRM consulting and SI.
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$1,000+< $25 / hr250 - 999London, England
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Emerj.io, an answering service company, is based in London, England. The team offers Call Center Services and Tax Law.
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UndisclosedUndisclosed250 - 999Midsomer Norton, England
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In Midsomer Norton, England, Integrity Connect is an Email Marketing company. The team provides Email Marketing and Custom Software Development.
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$1,000+< $25 / hr250 - 999Taipei, Taiwan
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Aceolution Inc, a Data Annotation Services company, specializes in Data Annotation Services and Content Moderation Services. The firm is headquartered in Taipei, Taiwan.
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UndisclosedUndisclosed250 - 999
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IT strategy consulting company SCG is in Dummer, England. The team focuses on IT strategy consulting and unified communications consulting & SI.
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$1,000+Undisclosed250 - 999Pateros, Philippines
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Launched in 2011, Philippine Leads is an Email Marketing company. The firm offers Email Marketing and Search Engine Optimization.
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UndisclosedUndisclosed250 - 999Knoxville, TN
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Selectsys is an IT managed services company. The team focuses on IT managed services and Custom Software Development and is in Knoxville, Tennessee and Denver, Colorado.
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UndisclosedUndisclosed250 - 999Makati City, Philippines
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Based in Makati City, Philippines, ScalableOS is a midsize HR Outsourcing company. Their services include HR Outsourcing and IT strategy consulting.
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$1,000+$25 - $49 / hr2 - 9Hillside, NJ
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Capability Statement Lab is a Hillside, New Jersey-based Document Digitization & Management company. They specialize in Document Digitization & Management and Web Design.
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$1,000+$25 - $49 / hr10 - 49
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GoPhrazy is a Translation company. They are in London, England and have small team. They specialize in Translation and Call Center Services.
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$5,000+$50 - $99 / hr10 - 49New Delhi, India
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Khushi Media is a video production agency launched in 2010. The firm specializes in Video Production and Call Center Services.
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$250,000+$25 - $49 / hr10 - 49Bronx, NY
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Sardar Restoration Corp is a Back Office Outsourcing company. Launched in 1999, the team focuses on Back Office Outsourcing and Real Estate Law. The company is headquartered in Bronx, New York.
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$1,000+$25 - $49 / hr10,000+Bengaluru, India
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Large Digital Strategy company Infosys BPM Limited, is in Bengaluru, India and Atlanta, Georgia. Their services include Digital Strategy and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Costa Mesa, CA
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Founded in 2009, Branded Online Ecommerce is a midsize Costa Mesa, California-based e-commerce development firm. Their services include E-Commerce Development and Fulfillment.
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$1,000+$25 - $49 / hr10 - 49Bhopal, India
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Relu Consultancy is a Robotics Process Automation company. Located in Bhopal, India, their small team focuses on Robotics Process Automation and Web Development. The company was launched in 2022.
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$1,000+$25 - $49 / hr50 - 249
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See all 5 projectsSignature SEO & Calls Solutions offers services in digital marketing, SEO, website creation, and call center operations. The overall feedback from clients highlights significant improvements in sales, increased website traffic, and prompt project delivery. Clients consistently commend their professional team, responsiveness, and effective communication, deeming them highly reliable and results-oriented.
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$1,000+< $25 / hr50 - 249Ho Chi Minh City, Vietnam
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DCV JSC, an IT managed services company, was established in 2013. The team offers IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Old Bridge, NJ
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Front Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
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Mir Telecom Limited is a midsize IT managed services company. Founded in 2008, the team offers IT managed services and Call Center Services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.3/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.