Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+< $25 / hr50 - 249Coimbatore, India
Services provided
SM BPO Solutions is a Coimbatore, India-based Back Office Outsourcing company. Established in 2012, the team provides Back Office Outsourcing and Web Design.
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$1,000+$25 - $49 / hr50 - 249San Pedro, Philippines
Services provided
FilWeb Asia Inc is a Customer Service Outsourcing company. The San Pedro, Philippines-based firm provides Customer Service Outsourcing and Call Center Services.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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$1,000+< $25 / hrFreelancer
Services provided
Expressage Attestation Services is a small Dubai, United Arab Emirates-based Document Digitization & Management company. The team offers Document Digitization & Management.
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$10,000+$25 - $49 / hr50 - 249Noida, India
Services provided
WeConnect Outsource is an IT staff augmentation company. The Noida, India-based agency was launched in 2021. Their team specializes in IT staff augmentation and IT managed services.
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UndisclosedUndisclosedFreelancerNew York City, NY
Services provided
Based in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
Founded in 2024, Akin Virtual is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Procurement Support.
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Undisclosed< $25 / hrFreelancer
Services provided
Data Miners, a small Sales Outsourcing and Data Annotation Services company, is located in Ahmedpur East, Pakistan. The team provides Sales Outsourcing and Data Annotation Services.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Frist Database, an Email Marketing company, is headquartered in Tulsa, Oklahoma. They focus on Email Marketing and Sales Outsourcing and were established in 2015.
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$5,000+UndisclosedFreelancer
Services provided
Corporate Receivables Solutions is a Back Office Outsourcing company. Their team is headquartered in London, England and focuses on Back Office Outsourcing and Business Consulting.
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$1,000+Undisclosed50 - 249
Services provided
Software development firm Efficiency Square Solution focuses on Custom Software Development and Back Office Outsourcing. They are located in Karachi, Pakistan.
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UndisclosedUndisclosed50 - 249
Services provided
Proowrx LLP is a Back Office Outsourcing company. Launched in 2020, their team focuses on Back Office Outsourcing and Accounting.
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$25,000+$25 - $49 / hr50 - 249
Services provided
Red Shore Solutions is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and IT staff augmentation and are based in Charlottetown, Canada.
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$10,000+$200 - $300 / hrFreelancerUster, Switzerland
Services provided
ScalersCollective is a phone answering service. Their small team is based in Uster, Switzerland and offers Call Center Services. The agency was founded in 2026.
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$1,000+UndisclosedFreelancerBrooklyn, NY
Services provided
Founded in 2026, Lola Ops, a small Customer Service Outsourcing company, is headquartered in Brooklyn, New York. Their services include Customer Service Outsourcing and UX/UI Design.
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UndisclosedUndisclosed10 - 49
Services provided
Launched in 2016, Purcell Compliance Services is a Logistics & Supply Chain Consulting company. Their team offers Logistics & Supply Chain Consulting and Document Digitization & Management.
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$1,000+< $25 / hr10 - 49
Services provided
Corporate Training & Coaching company Nepcoms Services was established in 2025. The company specializes in Corporate Training & Coaching and Business Consulting.
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UndisclosedUndisclosed10 - 49
Services provided
Waste Management company Any Hour Water Fire was established in 2013. The small team focuses on Waste Management and Customer Service Outsourcing.
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Undisclosed$50 - $99 / hrFreelancerVail, CO
Services provided
See all 1 projectsGeneration Lead specializes in lead generation and sales services, offering expertise in prospecting, creating ideal customer profiles, and conducting sales calls. Reviews highlight their ability to effectively connect with niche markets and establish new operational systems. Clients appreciate their proactive approach and successful outcomes, such as generating numerous leads and securing meetings, reflecting a well-received collaboration process.
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$5,000+$150 - $199 / hr10 - 49Exeter, England
Services provided
Launched in 2012, OfficeLabs Ltd is a Digital Strategy company. The team provides Digital Strategy and IT strategy consulting and is located in Exeter, England.
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$1,000+$25 - $49 / hr250 - 999Ahmedabad, India
Services provided
CONFIANCE BIZSOL PRIVATE LIMITED is an Accounting company located in Laguna Beach, California and Miami, Florida. Established in 2017, the team offers Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Lahore, Pakistan
Services provided
Crecentech Systems Private Limited is a cloud consulting & SI company. Located in Lahore, Pakistan, their team provides cloud consulting & SI and CRM consulting and SI.
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$25,000+< $25 / hr250 - 999
Services provided
Founded in 2009, BSC Global is a cloud consulting & SI company. The agency focuses on cloud consulting & SI and CRM consulting and SI.
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$1,000+< $25 / hr250 - 999London, England
Services provided
Emerj.io, an answering service company, is based in London, England. The team offers Call Center Services and Tax Law.
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UndisclosedUndisclosed250 - 999Midsomer Norton, England
Services provided
In Midsomer Norton, England, Integrity Connect is an Email Marketing company. The team provides Email Marketing and Custom Software Development.
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$1,000+< $25 / hr250 - 999Taipei, Taiwan
Services provided
Aceolution Inc, a Data Annotation Services company, specializes in Data Annotation Services and Content Moderation Services. The firm is headquartered in Taipei, Taiwan.
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UndisclosedUndisclosed250 - 999
Services provided
IT strategy consulting company SCG is in Dummer, England. The team focuses on IT strategy consulting and unified communications consulting & SI.
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$1,000+Undisclosed250 - 999Pateros, Philippines
Services provided
Launched in 2011, Philippine Leads is an Email Marketing company. The firm offers Email Marketing and Search Engine Optimization.
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UndisclosedUndisclosed250 - 999Knoxville, TN
Services provided
Selectsys is an IT managed services company. The team focuses on IT managed services and Custom Software Development and is in Knoxville, Tennessee and Denver, Colorado.
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UndisclosedUndisclosed250 - 999Makati City, Philippines
Services provided
Based in Makati City, Philippines, ScalableOS is a midsize HR Outsourcing company. Their services include HR Outsourcing and IT strategy consulting.
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$5,000+$100 - $149 / hr250 - 999New York, NY
Services provided
Hire Hangar is a Recruiting company. The New York, New York-based team offers Recruiting and Staffing.
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$1,000+$25 - $49 / hr2 - 9Hillside, NJ
Services provided
Capability Statement Lab is a Hillside, New Jersey-based Document Digitization & Management company. They specialize in Document Digitization & Management and Web Design.
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$1,000+$25 - $49 / hr10 - 49
Services provided
GoPhrazy is a Translation company. They are in London, England and have small team. They specialize in Translation and Call Center Services.
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$5,000+$50 - $99 / hr10 - 49New Delhi, India
Services provided
Khushi Media is a video production agency launched in 2010. The firm specializes in Video Production and Call Center Services.
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$250,000+$25 - $49 / hr10 - 49Bronx, NY
Services provided
Sardar Restoration Corp is a Back Office Outsourcing company. Launched in 1999, the team focuses on Back Office Outsourcing and Real Estate Law. The company is headquartered in Bronx, New York.
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$1,000+$25 - $49 / hr10,000+Bengaluru, India
Services provided
Large Digital Strategy company Infosys BPM Limited, is in Bengaluru, India and Atlanta, Georgia. Their services include Digital Strategy and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Costa Mesa, CA
Services provided
Founded in 2009, Branded Online Ecommerce is a midsize Costa Mesa, California-based e-commerce development firm. Their services include E-Commerce Development and Fulfillment.
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$1,000+$25 - $49 / hr50 - 249
Services provided
See all 5 projectsSignature SEO & Calls Solutions offers services in digital marketing, SEO, website creation, and call center operations. The overall feedback from clients highlights significant improvements in sales, increased website traffic, and prompt project delivery. Clients consistently commend their professional team, responsiveness, and effective communication, deeming them highly reliable and results-oriented.
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$1,000+< $25 / hr50 - 249Ho Chi Minh City, Vietnam
Services provided
DCV JSC, an IT managed services company, was established in 2013. The team offers IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Old Bridge, NJ
Services provided
Front Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
Services provided
Mir Telecom Limited is a midsize IT managed services company. Founded in 2008, the team offers IT managed services and Call Center Services.
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$5,000+$25 - $49 / hr50 - 249
Services provided
In London, England, Aguila Consulting is a midsize Cybersecurity company. The team focuses on Cybersecurity and Custom Software Development.
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$1,000+$100 - $149 / hr50 - 249North New Hyde Park, NY
Services provided
NEW YORK VAN is a Corporate Travel Management company. The North New Hyde Park, New York-based firm specializes in Corporate Travel Management and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Vizx Global Solutions is a Recruitment Process Outsourcing company. They were founded in 2016, and their services include Recruitment Process Outsourcing and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Vernal, UT
Services provided
ZConnect is a Staffing company launched in 2023. The midsize team focuses on Staffing and Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249Pleasanton, CA
Services provided
Established in 2019, Lemedix is a Business Consulting company. The team provides Business Consulting and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Small Email Marketing company AIDEVGEN, is located in Islamabad, Pakistan. Their services include Email Marketing and Custom Software Development.
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$1,000+< $25 / hr250 - 999Delhi, India
Services provided
See all 1 projectsData-Entry-India.com offers a range of data enrichment services, including identifying and eliminating duplicate entries, updating invalid emails, and digitizing paper forms. Reviews highlight the company's responsiveness, professionalism, and ability to deliver accurate, timely results. Clients appreciate their attention to detail and proactive communication, making them a reliable partner for data-related projects.
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$1,000+< $25 / hr250 - 999Laguna Beach, CA
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See all 1 projectsTeam4eCom provides Amazon vendor central management services, including inventory management and product listing optimization. Overall feedback indicates they deliver timely and effective solutions, significantly reducing overselling and enhancing product visibility. Clients appreciate their proactive communication and dedication to understanding business challenges, ensuring a collaborative and successful partnership.
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$1,000+$100 - $149 / hr2 - 9Sacramento, CA
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Golden Goose Marketing is a SEO services firm based in Sacramento, California. Their services include Search Engine Optimization and Pay Per Click.
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$1,000+< $25 / hr10 - 49Ghaziabad, India
Services provided
Ecollat is a CRM consulting and SI company established in 2019. The small team focuses on CRM consulting and SI and Custom Software Development.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.5/40.018.8/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
33.8/40.017.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other
Latest BPO Articles
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.