Top Answering Service in the United States
From coast-to-coast coverage to industry-specific compliance, an answering service in the United States helps businesses never miss a call, lead, or urgent support request. U.S.-based teams bring strong English proficiency, regional time zone coverage, and expertise in regulated sectors like healthcare (HIPAA), finance (PCI), and legal intake.
Clutch makes your search easier by verifying client reviews, showcasing case studies, and ranking providers by proven performance. Use filters to narrow by budget, location, response SLAs, bilingual support, and integrations (CRM, help desk, scheduling). Whether you need a telephone answering service for after-hours dispatch, a live answering service for e-commerce orders, or a virtual receptionist service for appointment management, compare top options here and hire with confidence. Explore:
• Answering Service Agencies in San Francisco
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Featured
What are Featured Providers?
Undisclosed< $25 / hr50 - 249Serves United StatesServices provided
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.
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$1,000+< $25 / hr50 - 249Pittsburgh, PA
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CMC is a Pittsburgh, Pennsylvania-based Back Office Outsourcing and call center. They provide Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Tampa, FL
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Hunter Warfield is an answering service company headquartered in Tampa, Florida. They offer Call Center Services and were launched in 2005.
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$1,000+< $25 / hr50 - 249Richardson, TX
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Tucker, Albin & Associates, a Back Office Outsourcing and call center company, was founded in 2008. The agency specializes in Back Office Outsourcing and Call Center Services, and is midsize.
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$1,000+< $25 / hr10,000+Irvine, CA
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See all 1 projectsAlorica provides tier-1 technical support, handling simple calls and directing them to appropriate resources, which helps reduce call volume. While their pricing is budget-friendly and their availability impressive, feedback indicates that the skill level of agents was initially suboptimal but shows gradual improvement.
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$1,000+< $25 / hr50 - 249North Bellmore, NY
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Call center HCAS - Health Care Answering Services was launched in 1994. The agency focuses on Call Center Services.
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$1,000+< $25 / hr50 - 249Berkeley, CA
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Direct Line is a call center company. They are located in Berkeley, California and have midsize team. They specialize in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Palatine, IL
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Call center Windy City Call Center is located in Palatine, Illinois. Established in 2009, the team focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Chicago, IL
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Launched in 2010, Consolidated CCS is an answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Detroit, MI
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Rock Connections is an answering service launched in 2012. The agency specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Bloomington, MN
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Customer Elation, a midsize phone answering service, is located in Bloomington, Minnesota and Sioux Falls, South Dakota. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Souderton, PA
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Towne Answering Service Inc is a Souderton, Pennsylvania-based answering service company. Launched in 1968, the team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9King of Prussia, PA
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Allendale Answering Service is a small phone answering service headquartered in King of Prussia, Pennsylvania. Their services include Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Hopkins, MN
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In Hopkins, Minnesota, PerformTel is an answering service and Customer Service Outsourcing company. Founded in 2009, the team offers Call Center Services and Customer Service Outsourcing.
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$25,000+$25 - $49 / hr50 - 249San Diego, CA
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Phone Ware is a telephone answering service based in San Diego, California. Launched in 1977, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Salem, OR
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Telephone answering service Business Connections, Inc. Is in Salem, Oregon. The team offers Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Greer, SC
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See all 1 projectsBPO American offers website promotion, BPO projects, and web development services, including design, contact forms, and payment processing. Reviews highlight the company's professionalism, effective communication, and significant positive impact on client traffic and sales. Clients appreciate their detailed briefings and responsiveness, though there is a noted suggestion for enhanced communication.
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UndisclosedUndisclosed10 - 49Joliet, IL
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Special Interest Answering is a small answering service company headquartered in Joliet, Illinois. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Springfield, MA
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CROCKER is an answering service company. They focus on Call Center Services and IT managed services and were founded in 1963. The agency is based in Springfield, Massachusetts.
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UndisclosedUndisclosed2 - 9Lubbock, TX
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Stenocall is a call center. Founded in 1954, their team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Carmel, IN
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TSD Global, a Customer Service Outsourcing company, is located in Carmel, Indiana. Their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Austin, TX
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In Austin, Texas, Texas Call Center Solutions, LLC is a call center. They provide Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Cedar Falls, IA
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CBE Companies is an answering service. They focus on Call Center Services and Customer Service Outsourcing and were established in 1933.
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UndisclosedUndisclosed250 - 999Omaha, NE
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XtDirect LLC, a telephone answering service, was founded in 2001. They provides Call Center Services and IT managed services.
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UndisclosedUndisclosed50 - 249Randolph, NJ
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Headquartered in Randolph, New Jersey, Enablx is a call center service and Customer Service Outsourcing company. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Alpharetta, GA
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Jacada is an artificial intelligence firm and answering service. The Alpharetta, Georgia-based team focuses on Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed10 - 49Little Rock, AR
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Answerfone USA, Inc. Is an answering service launched in 1925. The agency offers Call Center Services.
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UndisclosedUndisclosed50 - 249Schaumburg, IL
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Gerber National Claim Services is a call center company and Customer Service Outsourcing company established in 1999. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Hurst, TX
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Alliance PDMS is a call center service. They are in Hurst, Texas and have midsize team. Their services include Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999Mesa, AZ
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Bloom Insurance Agency is a call center company. Launched in 2007, the agency focuses on Call Center Services.
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UndisclosedUndisclosed50 - 249Mesa, AZ
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Headquartered in Mesa, Arizona, Client Focus LLC is an answering service. They offer Call Center Services and were founded in 2003.
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UndisclosedUndisclosed10 - 49Smithfield, RI
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Call center service Commercial Solutions is headquartered in Smithfield, Rhode Island. Launched in 2002, the team specializes in Call Center Services.
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UndisclosedUndisclosed10 - 49Madison, GA
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Established in 1976, ASuperior Contact Center is a call center service. In Madison, Georgia, the team provides Call Center Services.
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UndisclosedUndisclosed2 - 9Gainesville, GA
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Established in 2000, American TeleCenters, Inc. Is a call center service. The agency provides Call Center Services.
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UndisclosedUndisclosed2 - 9Lawrenceville, GA
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ClarityTel, a call center service, offer Call Center Services. They were established in 2001.
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UndisclosedUndisclosed50 - 249Braintree, MA
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Invoice Cloud, Inc. Is a Back Office Outsourcing and answering service company launched in 2009. The firm focuses on Back Office Outsourcing and Call Center Services, and is midsize.
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UndisclosedUndisclosed2 - 9Redding, CA
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Based in Redding, California, Redding Answering Service is a small call center. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249Deer Park, IL
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QCSS is a call center and Customer Service Outsourcing company in Deer Park, Illinois. Launched in 1991, the team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Madison, WI
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Torcom is a small call center company based in Madison, Wisconsin. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Appleton, WI
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Mactel Telemessaging is a call center company. Based in Appleton, Wisconsin, the team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Green Bay, WI
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All City Communications is a call center. They are headquartered in Green Bay, Wisconsin and have midsize team. They provide Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Blue Bell, PA
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Launched in 2012, Company Voice, LLC is an answering service. The firm focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed10 - 49Cleveland, OH
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Answering service company Answering Cleveland, Inc. Was launched in 1961. The agency offers Call Center Services and Translation, and is small.
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UndisclosedUndisclosed2 - 9Erath, LA
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ALS Solutions LLC. Is a call center company. Their small team of employees is in Erath, Louisiana. Their team specializes in Call Center Services.
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UndisclosedUndisclosed10 - 49New Iberia, LA
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Call center company Let Us Answer specializes in Call Center Services. They are located in New Iberia, Louisiana.
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UndisclosedUndisclosed10 - 49Lafayette, LA
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Phone answering service A & M Answering Service was established in 1976. The team offers Call Center Services.
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UndisclosedUndisclosed10 - 49Wichita, KS
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Call center company Answer Advantage is based in Wichita, Kansas. Launched in 1997, the team focuses on Call Center Services.
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UndisclosedUndisclosed50 - 249Broken Arrow, OK
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Founded in 1991, MicahTek is a call center service. Headquartered in Broken Arrow, Oklahoma, the team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Rocky Hill, CT
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Global Help Desk Services, Inc. , a telephone answering service, was founded in 2002. The firm offers Call Center Services and IT managed services, and is midsize.
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UndisclosedUndisclosed50 - 249Stamford, CT
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Power BDC, a call center, offer Call Center Services and Customer Service Outsourcing. They were established in 2014.
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UndisclosedUndisclosed50 - 249Covington, LA
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Call center The Doctors' Exchange, Inc provides Call Center Services and Back Office Outsourcing. They were founded in 1921.
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List of the Top 15 United States Answering Services Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services40% Answering services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services65% Answering services80% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Answering services65% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
25% Call Center Services90% Answering services75% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services30% Answering services50% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Answering services55% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.4/40.015.8/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
60% Call Center Services75% Answering services40% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services30% Answering services70% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
70% Call Center Services40% Answering services30% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Answering services50% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
80% Call Center Services50% Answering services20% Other -
Undisclosed< $25 / hr50 - 249Duluth, GA
Ability to deliver
31.5/40.015/20 Reviews6.6/10 Clients & Experience9.8/10 Market PresenceService focus
80% Call Center Services63% Answering services20% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
50% Call Center Services67% Answering services50% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
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32.6/40.013.6/20 Reviews9.4/10 Clients & Experience9.6/10 Market PresenceService focus
60% Call Center Services50% Answering services40% Other -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.2/40.014.6/20 Reviews6.9/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Ability to deliver
30/40.013/20 Reviews8.8/10 Clients & Experience8.2/10 Market PresenceService focus
25% Call Center Services35% Answering services75% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
33.4/40.016.6/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services34% Answering services -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$1,000+< $25 / hr1,000 - 9,999Lewisville, TX
Ability to deliver
32.6/40.015.6/20 Reviews7.4/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services100% Answering services90% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services30% Answering services80% Other -
Undisclosed< $25 / hr250 - 999Bernards, NJ
Ability to deliver
28.4/40.016/20 Reviews7.4/10 Clients & Experience5/10 Market PresenceService focus
75% Call Center Services50% Answering services25% Other -
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Ability to deliver
30.3/40.016.2/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
15% Call Center Services35% Answering services85% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
30.7/40.015.6/20 Reviews8.5/10 Clients & Experience6.6/10 Market PresenceService focus
50% Call Center Services60% Answering services50% Other -
UndisclosedUndisclosed50 - 249Butler, NJ
Ability to deliver
29.3/40.016.2/20 Reviews5.7/10 Clients & Experience7.4/10 Market PresenceService focus
90% Call Center Services56% Answering services10% Other -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.016.6/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services30% Answering services75% Other -
Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Ability to deliver
29.2/40.014.6/20 Reviews7.1/10 Clients & Experience7.5/10 Market PresenceService focus
100% Call Center Services50% Answering services
Latest Answering Services Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Answering Services FAQs
A U.S.-based partner can represent your brand with clear, culturally aligned communication and rapid response across all four U.S. time zones. Many teams are trained on compliance frameworks such as HIPAA, PCI-DSS, SOC 2, and TCPA, which is critical for healthcare, financial services, and sensitive customer data.
Furthermore, you’ll also find deeper specialization by vertical, plus easier collaboration during business hours, transparent pricing in USD, and shorter onboarding timelines.
Pricing varies because of factors like volume, complexity, and coverage hours. On Clutch, the typical ranges include:
- Per-minute: $0.80 – $1.60+ per live agent minute
- Monthly plans: $75 – $600+ for bundled minutes; overages billed per minute
- Virtual receptionist service: $250 – $1,500+ per month, depending on call volume and integrations
- One-time fees: $0 – $150+ for setup, scripting, and integrations
- Premiums: 10% – 25% uplift for 24/7 answering service, holidays, or bilingual lines
Ask about billing increments (e.g., 6-second vs. 60-second rounding), included reporting, and whether after-hours or weekend rates differ.
Most answering service providers support a broad mix of B2B and B2C sectors. While exploring your options, you’ll find specialists in verticals like:
- Healthcare and medical groups
- Legal services
- Property management and home services
- E-commerce and retail
- Financial services and insurance
- SaaS and technology
- Real estate, education, nonprofit, and public sector hotlines
Start by defining your requirements, objectives, and call profile. Then, carefully evaluate the following factors:
- Call types – new sales, support triage, emergency dispatch, scheduling, payment capture
- Coverage – business hours vs. 24/7; seasonal peaks; holidays
- Tools – required integrations (CRM, ATS, EMR/EHR, help desk, calendars)
- Compliance – HIPAA/BAA, PCI, SOC 2, TCPA; recording and retention policies
- Team model – shared vs. dedicated agents; bilingual or Spanish-first lines
Narrow your options by considering other variables like call scripting expertise, QA processes, and SLAs. Explore Clutch’s directories and leverage the filters we’ve prepared to help guide your search for the ideal partner.
- Opaque billing – large rounding increments, hidden fees, unclear overage rates
- Limited transparency – no access to call recordings/transcripts or real-time dashboards
- Weak compliance posture – unwilling to sign a BAA, unclear data handling, no SOC/PCI evidence
- Script rigidity – inability to customize workflows, poor escalation logic
- Staffing instability – high agent turnover, inconsistent training, no QA framework
- SLA gaps – vague speed-to-answer targets, minimal after-hours coverage, no disaster recovery plan
- Pushy contracts – long lock-ins without a trial or performance outs
Doing your due diligence thoroughly mitigates risks and prevents unnecessary headaches. Make sure you’re paired with a team that has a proven track record to back up their promises.