Back Office Outsourcing for Utility Support Company
- Customer Service Outsourcing
- $200,000 to $999,999
- Sep. 2021 - Ongoing
"They were not only willing but able to fill in the blank."
- Utilities
- Ontario, Canada
- 5,001-10,000 Employees
- Survey Response
Alorica provides back-office support for a utility support company. They work as the first level of support, allowing the client to move more of their internal agents to the second and third tiers of support.
Although Alorica's performance is lower than expected, they are improving day by day. The team is willing to learn and eases the client's volume of work. They communicate via virtual meetings, phone calls, email, and a messaging app.