Top Answering Service in the United States
From coast-to-coast coverage to industry-specific compliance, an answering service in the United States helps businesses never miss a call, lead, or urgent support request. U.S.-based teams bring strong English proficiency, regional time zone coverage, and expertise in regulated sectors like healthcare (HIPAA), finance (PCI), and legal intake.
Clutch makes your search easier by verifying client reviews, showcasing case studies, and ranking providers by proven performance. Use filters to narrow by budget, location, response SLAs, bilingual support, and integrations (CRM, help desk, scheduling). Whether you need a telephone answering service for after-hours dispatch, a live answering service for e-commerce orders, or a virtual receptionist service for appointment management, compare top options here and hire with confidence. Explore:
• Answering Service Agencies in San Francisco
• Answering Service Agencies in New York
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Serves United StatesServices provided
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See all 24 projectsAnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.
Undisclosed< $25 / hr250 - 999Serves United StatesServices provided
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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UndisclosedUndisclosed50 - 249Berkeley, CA
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New Connections is a midsize Berkeley, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Springfield, MO
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Corporate Technologies Advantage, LLC is a call center company and Customer Service Outsourcing company founded in 2007. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Decatur, GA
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Efficacious LLC is a small Business Consulting company launched in 2024. Their team provides Business Consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9Honolulu, HI
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Precision Business Support is a call center company. Their small team is located in Honolulu, Hawaii. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Boston, MA
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Launched in 1973, MASCO Services Call Center is a small call center located in Boston, Massachusetts. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Baltimore, MD
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TASCO Message Centers, a call center, is located in Baltimore, Maryland. Established in 1938, the team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Hamilton Township, NJ
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In Hamilton Township, New Jersey and Chennai, India, Tekplant Infotech is a small Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Brewer, ME
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Launched in 1994, Voyager Call Center, a small call center, is located in Brewer, Maine. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Cincinnati, OH
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Founded in 2005, The Voice of Your Customer is a Marketing Strategy company. The firm focuses on Marketing Strategy and Market Research, and is small.
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$1,000+< $25 / hr50 - 249Plano, TX
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Arch Global, a midsize Back Office Outsourcing company, is located in Plano, Texas. The team provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Oak Brook, IL
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MV Outsourcing is a midsize Oak Brook, Illinois-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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Undisclosed$50 - $99 / hr10 - 49New Woodstock, NY
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12th Member, a SEO company, is located in New Woodstock, New York. Their services include Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9Seymour, TN
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Knoxville Computer Corporation is a call center based in Seymour, Tennessee. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49New York, NY
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Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Elmont, NY
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Prompt Anserfone is an answering service. They focus on Call Center Services and were founded in 1956.
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UndisclosedUndisclosed10 - 49Santa Ana, CA
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TAB Answer Network, a small call center service, is headquartered in Santa Ana, California. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
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Global Messaging Network, a small call center company, is headquartered in Los Angeles, California. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Methuen, MA
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VIP Connections - ProCall Answering is a call center. They are based in Methuen, Massachusetts and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Jeffersonville, IN
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Unique Dental Scheduling is a small call center company established in 2013. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Manchester, NH
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Execucom is a small Manchester, New Hampshire-based call center company. Their services include Call Center Services.
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UndisclosedUndisclosed2 - 9Montville, NJ
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Answering service Just4U LLC was launched in 2001. The team offers Call Center Services and Staffing and is headquartered in Montville, New Jersey.
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UndisclosedUndisclosed2 - 9Lodi, CA
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JRivera Associates is a small Translation company based in Lodi, California. The team focuses on Translation and Call Center Services.
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UndisclosedUndisclosed10 - 49Jackson, MS
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Southern Research Group is a Market Research company. The small Jackson, Mississippi-based team specializes in Market Research and Call Center Services. The company was founded in 1985.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
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Houston Advanced Answering is a small Houston, Texas-based telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Houston, TX
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ProVista Solutions is a call center company. Their small team is in Houston, Texas. Their services include Call Center Services.
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$10,000+Undisclosed50 - 249San Jose, CA
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Ozonetel Communications is a San Jose, California-based phone answering service. Their services include Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Chelmsford, MA
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Executel Communications is a small Chelmsford, Massachusetts-based answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Austin, TX
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TrachMar, LLC, a small call center company, is located in Austin, Texas. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Chicago, IL
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Small call center service AYS Dispatch, is in Chicago, Illinois. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Honolulu, HI
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Small Customer Service Outsourcing company Envision Networked Solutions, is located in Honolulu, Hawaii. The team offers Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Humble, TX
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Extension 19 Answering Service is a call center company. Founded in 1974, the team provides Call Center Services.
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UndisclosedUndisclosed2 - 9Huntsville, AL
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Professional Communication Services is an answering service company. Their team is located in Huntsville, Alabama and specializes in Call Center Services.
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UndisclosedUndisclosed2 - 9Lake Charles, LA
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Established in 1993, Southwest Call Center is a telephone answering service. The small team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Lockland, OH
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MAXIMUM Communications, Inc. Is a phone answering service. Founded in 1990, the team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9West Warwick, RI
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New England In Touch is a small answering service company located in West Warwick, Rhode Island. Their services include Call Center Services.
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UndisclosedUndisclosed2 - 9Dallas, TX
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Medical Connections is a telephone answering service. Established in 1989, the agency is in Dallas, Texas. Their services include Call Center Services.
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UndisclosedUndisclosed2 - 9Lancaster, PA
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Communications Center of Pennsylvania is a small answering service in Lancaster, Pennsylvania. Their services include Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Sheridan, WY
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Unified Serve Solutions is a Customer Service Outsourcing company. They are based in Sheridan, Wyoming, and their services include Customer Service Outsourcing and IT managed services.
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Undisclosed< $25 / hr50 - 249New York, NY
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See all 1 projectsHabiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
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UndisclosedUndisclosed10 - 49Saratoga Springs, NY
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PtSource, a call center company, is headquartered in Saratoga Springs, New York. Founded in 1996, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Chelmsford, MA
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MetroMedical Answering Services is a phone answering service and Customer Service Outsourcing company. Their team provides Call Center Services.
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UndisclosedUndisclosed10 - 49Wilmington, DE
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Alpha Telemarketing, Inc., a call center service, was founded in 2005. The firm provides Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49Denver, CO
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Answering service company and API Development company ITC Telecom Technology, LLC is in Denver, Colorado. Their services include Call Center Services and API Development.
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UndisclosedUndisclosed10 - 49Utica, NY
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Answering service Accutel Answering Service is based in Utica, New York. Founded in 2001, the team specializes in Call Center Services.
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UndisclosedUndisclosed10 - 49Tuscaloosa, AL
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The Legacy Connection is a call center service headquartered in Tuscaloosa, Alabama. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosedFreelancerJersey City, NJ
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Established in 2021, Task Ventures LLC is a call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Omaha, NE
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Launched in 2017, Sierra Company is a Corporate Training & Coaching company. The team offers Corporate Training & Coaching and Translation and is based in Omaha, Nebraska.
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UndisclosedUndisclosed10 - 49Covington, LA
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Advertising company Trackable Lead Generation was launched in 2011. The team offers Advertising and Web Design.
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$1,000+< $25 / hr50 - 249San Diego, CA
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ChatOutsource, a midsize Customer Service Outsourcing company, is in San Diego, California. The team offers Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249New York, NY
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Belles Receptionists is a phone answering service in New York, New York. They provide Call Center Services and Audio Production.
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List of the Top 15 United States Answering Services Companies
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services40% Answering services70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
25% Call Center Services90% Answering services75% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.4/40.016/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Answering services65% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
33.3/40.016/20 Reviews8.5/10 Clients & Experience8.8/10 Market PresenceService focus
70% Call Center Services80% Answering services30% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services30% Answering services50% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
70% Call Center Services40% Answering services30% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.2/40.017.4/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services30% Answering services70% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32/40.015.4/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
60% Call Center Services75% Answering services40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.7/40.015.6/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Answering services50% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
30.8/40.013.6/20 Reviews9.4/10 Clients & Experience7.9/10 Market PresenceService focus
60% Call Center Services50% Answering services40% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
80% Call Center Services50% Answering services20% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34.4/40.017.6/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services34% Answering services -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.2/40.014.6/20 Reviews6.9/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
31.1/40.016.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
20% Call Center Services65% Answering services80% Other -
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Ability to deliver
30/40.013/20 Reviews8.8/10 Clients & Experience8.2/10 Market PresenceService focus
25% Call Center Services35% Answering services75% Other -
$1,000+< $25 / hr1,000 - 9,999Lewisville, TX
Ability to deliver
32.6/40.015.6/20 Reviews7.4/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services100% Answering services90% Other -
$1,000+< $25 / hr250 - 999Princeton, NJ
Ability to deliver
31.4/40.020/20 Reviews1.8/10 Clients & Experience9.6/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
32.9/40.016/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
20% Call Center Services30% Answering services80% Other -
Undisclosed< $25 / hr250 - 999Bernards, NJ
Ability to deliver
28.4/40.016/20 Reviews7.4/10 Clients & Experience5/10 Market PresenceService focus
75% Call Center Services50% Answering services25% Other -
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Ability to deliver
30.3/40.016.2/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
15% Call Center Services35% Answering services85% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
30.6/40.017/20 Reviews9.5/10 Clients & Experience4.1/10 Market PresenceService focus
45% Call Center Services50% Answering services55% Other -
Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Ability to deliver
29.2/40.014.6/20 Reviews7.1/10 Clients & Experience7.5/10 Market PresenceService focus
100% Call Center Services50% Answering services -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34/40.016/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
UndisclosedUndisclosed250 - 999Tallahassee, FL
Ability to deliver
27/40.015.8/20 Reviews2.4/10 Clients & Experience8.8/10 Market PresenceService focus
90% Call Center Services50% Answering services10% Other -
UndisclosedUndisclosed10 - 49Columbus, GA
Ability to deliver
29.3/40.016.2/20 Reviews6.9/10 Clients & Experience6.2/10 Market PresenceService focus
100% Call Center Services50% Answering services -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
30.2/40.016.2/20 Reviews5.6/10 Clients & Experience8.4/10 Market PresenceService focus
60% Call Center Services33% Answering services40% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
26.2/40.014.6/20 Reviews7.3/10 Clients & Experience4.3/10 Market PresenceService focus
50% Call Center Services67% Answering services50% Other
Latest Answering Services Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Answering Services FAQs
A U.S.-based partner can represent your brand with clear, culturally aligned communication and rapid response across all four U.S. time zones. Many teams are trained on compliance frameworks such as HIPAA, PCI-DSS, SOC 2, and TCPA, which is critical for healthcare, financial services, and sensitive customer data.
Furthermore, you’ll also find deeper specialization by vertical, plus easier collaboration during business hours, transparent pricing in USD, and shorter onboarding timelines.
Pricing varies because of factors like volume, complexity, and coverage hours. On Clutch, the typical ranges include:
- Per-minute: $0.80 – $1.60+ per live agent minute
- Monthly plans: $75 – $600+ for bundled minutes; overages billed per minute
- Virtual receptionist service: $250 – $1,500+ per month, depending on call volume and integrations
- One-time fees: $0 – $150+ for setup, scripting, and integrations
- Premiums: 10% – 25% uplift for 24/7 answering service, holidays, or bilingual lines
Ask about billing increments (e.g., 6-second vs. 60-second rounding), included reporting, and whether after-hours or weekend rates differ.
Most answering service providers support a broad mix of B2B and B2C sectors. While exploring your options, you’ll find specialists in verticals like:
- Healthcare and medical groups
- Legal services
- Property management and home services
- E-commerce and retail
- Financial services and insurance
- SaaS and technology
- Real estate, education, nonprofit, and public sector hotlines
Start by defining your requirements, objectives, and call profile. Then, carefully evaluate the following factors:
- Call types – new sales, support triage, emergency dispatch, scheduling, payment capture
- Coverage – business hours vs. 24/7; seasonal peaks; holidays
- Tools – required integrations (CRM, ATS, EMR/EHR, help desk, calendars)
- Compliance – HIPAA/BAA, PCI, SOC 2, TCPA; recording and retention policies
- Team model – shared vs. dedicated agents; bilingual or Spanish-first lines
Narrow your options by considering other variables like call scripting expertise, QA processes, and SLAs. Explore Clutch’s directories and leverage the filters we’ve prepared to help guide your search for the ideal partner.
- Opaque billing – large rounding increments, hidden fees, unclear overage rates
- Limited transparency – no access to call recordings/transcripts or real-time dashboards
- Weak compliance posture – unwilling to sign a BAA, unclear data handling, no SOC/PCI evidence
- Script rigidity – inability to customize workflows, poor escalation logic
- Staffing instability – high agent turnover, inconsistent training, no QA framework
- SLA gaps – vague speed-to-answer targets, minimal after-hours coverage, no disaster recovery plan
- Pushy contracts – long lock-ins without a trial or performance outs
Doing your due diligence thoroughly mitigates risks and prevents unnecessary headaches. Make sure you’re paired with a team that has a proven track record to back up their promises.